Suite 19 Plymouth House, 22 Plymouth Road, Blackpool FY3 7FH
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Home Care Providers Owned by A&R Guardian Services Ltd in Lancashire
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A&R Guardian Services Ltd Locations in Lancashire (1)
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A&R Guardian Services Ltd Reviews in Lancashire (4)
8.7
A&R Guardian Services Ltd has a Group Review Score of 8.7 (8.747) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to A&R Guardian Services Ltd must have a Review Score.
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Review of A&R Guardian Services Lancashire from Sarah G (Daughter of Client) published on 29 May 2026 Submitted via Website•
Overall Experience
Excellent care agency really can not do enough for our mother nothing is too much trouble even at short notice very caring and compassionate the bast care agency we have had it's takes the pressure off having someone who understands the problem we have and listening to us it's so important with our...
Excellent care agency really can not do enough for our mother nothing is too much trouble even at short notice very caring and compassionate the bast care agency we have had it's takes the pressure off having someone who understands the problem we have and listening to us it's so important with our mother illness and she really looks forward to seeing them all lovely and the manager he's very kind and nothing is too much trouble he really goes above and beyond to help our family thankyou all.
↩Reply from Ruth, Registered Manager at A&R Guardian Services Lancashire
Thank you, Sarah, for your kind words. Our motto is We Provide, We Protect, We Care, and it means a great deal to know that our efforts to live by this are truly felt. We're equally grateful for the support you've given us, and for the trust you've placed in our team. Working together ensures that your mum remains at the centre of everything we do, exactly where she should be.
Review of A&R Guardian Services Lancashire from M W (Wife of Client) published on 28 April 2025 Submitted via Website•
Overall Experience
Since August 2024, A&R Gaurdian Services have provided exceptional care to my husband following a severe stroke. Two carers visit four times a day providing appropriate and tailored care to meet his personal needs, adapting to his daily needs when required. The carers engage with my husband and are...
Since August 2024, A&R Gaurdian Services have provided exceptional care to my husband following a severe stroke. Two carers visit four times a day providing appropriate and tailored care to meet his personal needs, adapting to his daily needs when required. The carers engage with my husband and are professional, reliable, punctual, friendlly, comperent, helpful and caring.
The management team are helpful and approachable quickly dealing with issues or questions I raise.
↩Reply from Ruth, Registered Manager at A&R Guardian Services Lancashire
Thank you for the feedback. We appreciate you and your husband and are glad to hear that our carers are assisting effectively. They all have positive remarks about you and find visiting your husband to be a pleasant experience.
Review of A&R Guardian Services Lancashire from A W (Daughter of Client) published on 11 March 2025 Submitted via Website•
Overall Experience
The carers are very kind and polite. They follow all instructions given. They show respect to mum. They always make sure she is clean and happy. If there is something to report they leave a note and vice versa and it is resolved quickly. If there was an app for me to download, then I feel I would...
The carers are very kind and polite. They follow all instructions given. They show respect to mum. They always make sure she is clean and happy. If there is something to report they leave a note and vice versa and it is resolved quickly. If there was an app for me to download, then I feel I would know more. For example what she has eaten.
↩Reply from Ruth, Registered Manager at A&R Guardian Services Lancashire
Thank you very much for your feedback. We are pleased to learn that you are satisfied with the service provided by our carers and office staff. We will be in contact shortly to set up our service user app, which will allow you access to the carer's notes.
Review of A&R Guardian Services Lancashire from M B (Son of Client) published on 26 December 2024 Submitted via Website•
Overall Experience
My mother is 78 years old and suffers from chronic COPD, mild dementia and is also completely bed ridden after suffering 3 strokes. Our experience with A&R was horrendous. Mum was given out of date food multiple times. She was also given reheated microwave food that had also been left out all day...
My mother is 78 years old and suffers from chronic COPD, mild dementia and is also completely bed ridden after suffering 3 strokes. Our experience with A&R was horrendous. Mum was given out of date food multiple times. She was also given reheated microwave food that had also been left out all day despite multiple complaints to the manager by myself her son. After confronting her carers regarding the food they showed no knowledge of food hygiene safety practices.
Mum was also left in dangerous positions in her bed despite the manager being given the correct procedures to follow due to choking concerns by the frailty nurse.
Mum was also left in dangerous positions in her bed despite the manager being given the correct procedures to follow due to choking concerns by the frailty nurse.
Mum was also given the wrong inhaler on numerous occasions and failing to flag the wrong inhaler had been supplied was also an issue, she was also given the wrong dose of medication and sometimes not at all. Mum's fingernails and toenails were in a terrible state. Ultimately I had to make a safeguarding complaint which resulted in A&R being removed.
↩Reply from Ruth Chiswo, Registered Manager at A&R Guardian Services Lancashire
Thank you for your feedback. We are sorry to hear you feel this way about our service. In our view, the care and support provided to your mother was exemplary. Nonetheless, we acknowledge that family members may sometimes feel dissatisfied despite providers' best efforts. Additionally, staff faced...
Thank you for your feedback. We are sorry to hear you feel this way about our service. In our view, the care and support provided to your mother was exemplary. Nonetheless, we acknowledge that family members may sometimes feel dissatisfied despite providers' best efforts. Additionally, staff faced considerable challenges during their interactions with you, which unfortunately included instances of being addressed with inappropriate and derogatory language. We commend the team for maintaining their professionalism and continuing to deliver exceptional care and support to your mum under these circumstances. For the record, there was never any safeguarding inquiry concerning your mother's care in the numerous meetings with local authority representatives. Our last meeting focused on relocating your mother due to her changing needs, as she could no longer safely live alone in that accommodation setting. We assure you that your mother's care consistently remained our top priority throughout.
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