"From our interaction with the manager in doing an assessment of my sisters care needs to the daily care so far has been brilliant we have…"
Read all 58 reviews
Visiting Care from
£22
/ hour
Live-in Care from
£1,299
/ week
Life Care Plus Home Care and Live-in Care offers home care to people with a variety of needs, including elderly people, physically disabled, those with learning disabilities, among others.
The ... Read more
Life Care Plus - National Offices Reviews in London (58)
9.0
Life Care Plus - National Offices has a Group Review Score of 9.0 (8.985) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Life Care Plus - National Offices must have a Review Score.
Overall Experience
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Reviewer Connection to Life Care Plus - National Offices
from Seema G (Sister of Client) published on 17 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
From our interaction with the manager in doing an assessment of my sisters care needs to the daily care so far has been brilliant we have felt like we have been heard and given a say as well as although it has only been several days the service, friendliness and professional care and support has been
amazing. It is more appreciated because my sister is special educational needs and autistic. She has so far got on with both ladies who have come to look after her and shower her and dress her.
from Pat B (Wife of Client) published on 16 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Have found service to be very professional, care being taken for visitors carers to be well managed for service required and patients needs. Carers always polite, friendly and caring.
from Urvashi D (Wife of Client) published on 16 December 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Very satisfied with the carers that come to care for my husband - they are professional, loving, creative and understand how to respect my hubby with compassion and dignity and love the three things I look for in a good carer besides having a professional and resourceful attitude. Thank you staff.
from S R (Sister of Client) published on 15 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The carer is very professional and handles her carer role with devotion and care. She understands how to work and handle her clients' needs and leaves the patient feeling relaxed and supported.
I feel I get all the support and help required. I am very satisfied with her service and cooperation. I
from N P (Client) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
The service and communication with Life Care Plus has been very good from the manager to Admin coordinator to the carers, The manager is very kind and compassionate and makes sure the client is well taken care of. The admin coordinator is polite and courteous and compassionate. The carers do their job
very well and are always friendly and kind and caring to the service user. They are punctual and do their best.
from Amanda R (Daughter of Client) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mums carer has come to understand and know how she likes her meals. Presentation is important in encouraging to eat. She understands that clothes ad appearance help mum to feel good about herself. I always find mum has been well cared for and her needs met with kindness and respect, helping her keep
her dignity. This compassion extends to both my brother who lives in the house and myself when I am there.
I know mum is in safe hands when I can't be there - mums carers also helps me with household tasks so that mum lives in a clean environment.
from D R (Mother of Client) published on 22 November 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Ever since my son started care I have been very happy with his carer
My son is also very comfortable and happy with him The carer always keeps me informed about any important updates or changes, which I really appreciate.
from Kosar A (Client) published on 27 March 2025
Submitted via Website • Report
Overall Experience1.0 out of 5
Life Care Plus is a nightmare due to incompetent and unprofessional management. The so-called "manager," is controlling, manipulative and completely unfit for her role. She ignores boundaries, lies, interferes and makes life difficult for families. Despite being told to stay out of my mum's care, she
continued meddling with no regard for us or the director's decision. As for the director, he is weak and incapable of running this company. He agreed to remove the manager but still let her dictate everything. They bring in untrained carers from abroad with little to no experience handling complex needs. Complaints are ignored, putting vulnerable clients at risk. I raised a serious complaint in October 2024, yet months later, they tried to send the same carer back, proving their lack of accountability. That said, a few dedicated carers work hard despite the manager and director's disgraceful leadership. They deserve praise. Life Care Plus is a mess do not trust them with your loved ones!
Reply from Rajenkumar Thakkar, Director at Life Care Plus-Home Care Services and Live in CareLife Care Plus acknowledges the concerns raised by a client regarding their loved one's care. Despite the company's commitment to providing quality care and addressing challenges, the client's experience was unsatisfactory. The company values feedback and strives for improvement, but adheres to professional care plans to ensure safety. Issues arose when balancing specific demands with guidelines, particularly a request for a week-long shadowing period, which posed financial constraints. Despite efforts to accommodate, the family chose not to continue the care plan. We ensure all staff are trained according to the Care Act and company policy, with thorough inductions and shadowing by senior staff. Over two and a half years, the company faced challenges due to the family's demands and abusive behaviour toward Carers and Care Manager. Ultimately, due to ongoing issues, Life Care Plus issued a notice and ended the care arrangement. The company remains committed to providing excellent care.
from Jessica C (Granddaughter of Client) published on 11 March 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Sadly our Grandmother passed away on 14/2/25. She was cared for by the team at Lifecare Plus and they done such a fantastic job! We lived with our grandmother and saw multiple carers everyday. They all have left such a mark on our lives, especially one member of staff in particular. Our children have
been so blessed to see such kindness and consideration shown towards their great nan from the carers and we are so grateful.
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