Home Care Provider Owned by TCOU at Home Ltd in Norfolk

my wife
I would recommend TCOU because they have made life much better for me.

I have found this to be the case. All carers are respectful and gentle and go over and above their responsibilities including a recent fall where the carer stayed for 3 hours until Midnight prior to Dad being admitted to hospital. TCOU are also incredibly flexible and will provide additional care quickly in the case of an emergency. We have benefited many times from this which as an only child with no immediate family around and living partly overseas has been critical. I have no hesitation in recommending TCOU. You will find the manager kind, caring and extremely experienced. She will listen and tailor the care to your needs and be prepared to change the care as required.

professionally. She is very friendly and easy to talk to you. If she can help she will go out of her way to do so.
Couldn't be happier with the service from the staff and the management team.
Would highly recommend.

sounds like they go above and beyond.

are kind and considerate and my mum feels safe and secure with them.
They are so professional, but are also kind, happy and caring and I know my mum is being cared for with great enjoyment and dignity.

we both benefit from the cheery and positive atmosphere generated by the TCOU staff during their visits.
The agency has been very accommodating with the timing of our support visits and all of our needs are met by a rotation of four regular carers.
This is our first experience of care at home and luckily for us, it has surpassed all our expectations.

or progress, and would definitely recommend them to anyone else.

to eat more and provided simple meals from what is available in the house. I have been particularly pleased with the way they have updated me when they have identified areas that can be improved to help my auntie, as well as providing general reassuring updates. The care manager offered to have an item I had ordered delivered to her own house as I was worried about it going straight to my aunties house, as I thought the weight of the item may cause her an injury if she tried to take it off the delivery man.

are always there to help her when she struggles. I have seen such an improvement in my friend's mood and outlook on life since she’s been supported by the manager and her team. I will recommend them to others!

Home, which then gave me the opportunity to choose the days and the times of my care. Whilst I am still able to get about in my house using a stick and sometimes a walking frame, I am unable to shower and I find it difficult to dress myself unassisted. I have usually had my breakfast by the time the carers arrive, however they have told me that they will prepare my breakfast for me if needed, they make my bed for me and change my bedding. They always make me a cup of tea and check that I have taken the necessary tablets. The staff are very caring and understanding. Nothing is too much trouble for them. The care that I have been given by TCOU has been excellent at all times.

and smiling when I visit.

close by, it gives me complete peace of mind knowing that my sister is so well cared for. I would be more than happy to recommend this care provider.

going above and beyond to find us a care package. I could not recommend this highly enough, and am so very grateful for the kindness and support which was shown to me and my family throughout my dealings with TCUO, five-star service!