Reviews posted for members of Sterling Standard Care Group Ltd.
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All in all, I am very reassured to be able to rely on Sterling Standard Care and give them the highest recommendation.
Thank you so much for taking the time to leave us such a wonderful 5-star review. We are truly delighted to hear your kind words and that you have had such a positive experience with Sterling Standard Care. We take great pride in the professionalism, compassion, and adaptability of our carers, and...
Thank you so much for taking the time to leave us such a wonderful 5-star review. We are truly delighted to hear your kind words and that you have had such a positive experience with Sterling Standard Care. We take great pride in the professionalism, compassion, and adaptability of our carers, and it means a lot to know that their support made such a difference to you. We are especially pleased that our team could respond promptly in your time of need and that our management's efforts to liaise with the local authority were helpful and reassuring. Your recommendation is deeply appreciated it motivates us to continue providing the highest quality of care to all those who rely on us. With our very best wishes,The Sterling Standard Care Team
Over the past few weeks, I've been going through a really difficult time with my health following an accident. During this challenging period, the support I received from one particular carer over the weekend was absolutely...
Thank you, Sterling Standard,
I have had a wonderful experience with this agency. All the staff are incredibly responsive and supportive, i truly have nothing negative to say. They've been there for me every step of the way. As a grandfather, I see them like my own grandchildren, they are kind, caring, and always looking out...
I have had a wonderful experience with this agency. All the staff are incredibly responsive and supportive, i truly have nothing negative to say. They've been there for me every step of the way. As a grandfather, I see them like my own grandchildren, they are kind, caring, and always looking out for me.
Thank you so much for your kind and heartfelt words. We're truly touched by your message and honoured to be seen as part of your extended family. Knowing that you feel supported, cared for, and valued means everything to us.At Sterling Standard Care Group, we're committed to treating everyone with...
Thank you so much for your kind and heartfelt words. We're truly touched by your message and honoured to be seen as part of your extended family. Knowing that you feel supported, cared for, and valued means everything to us.At Sterling Standard Care Group, we're committed to treating everyone with the compassion and respect they deserve, and it brings us great joy to hear that our team has made a positive difference in your life.Thank you again for your trust - it's a privilege to be part of your journey.Warmest regards,The Sterling Standard Care Group Team
The rapport that our mother has with the carers is very endearing and I always feel that the carers are able to accommodate our mother's needs and...
It's never an easy decision to look for and incorporate external care for loved ones and we have been very fortunate to have Sterling Standard Care staff.
First I want to say thanks for being a good carer for my son. With the company of this carer, my son gained good confidence in physical activities like climbing and how to play safely. This carer is very supportive. He plays with my son like a child. My son really likes this carer.
First I want to say thanks for being a good carer for my son. With the company of this carer, my son gained good confidence in physical activities like climbing and how to play safely. This carer is very supportive. He plays with my son like a child. My son really likes this carer.
Thank you so much for your kind words and for sharing this wonderful feedback about the care provided to your son. We are truly delighted to hear that our carer has made such a positive impact on your son's confidence in physical activities and his ability to play safely. It's heart-warming to know...
Thank you so much for your kind words and for sharing this wonderful feedback about the care provided to your son. We are truly delighted to hear that our carer has made such a positive impact on your son's confidence in physical activities and his ability to play safely. It's heart-warming to know that your son enjoys spending time with his carer and that the bond they've developed has been so supportive and encouraging. We are proud of our carers for their dedication and we will make sure to pass on your lovely comments to the carer involved. Your feedback motivates us to continue delivering the best possible care and support.
Sterling Standard Care Group is a good company that I will recommend anytime any day, They look after my son and I can say that they provide the best care to my son. My son has bonded well with the carers and his spirit is always uplifted with the carer's presence. My son is always in pain because...
Sterling Standard Care Group is a good company that I will recommend anytime any day, They look after my son and I can say that they provide the best care to my son. My son has bonded well with the carers and his spirit is always uplifted with the carer's presence. My son is always in pain because he has issues with his kidney, the carers are passionate, empathetic and give maximum support to my son. The carer encourages him to take his medication and contact the hospital when the need arises. I am absolutely pleased with the care my son is receiving and my son as well can confirm it. Thank you so much Sterling Standard Care Group.
Thank you so much for your heartfelt feedback. We are truly honoured by your kind words and deeply appreciate your recommendation of Sterling Standard Care Group. It means the world to us to know that our care has made a positive difference in your son's life, especially during such challenging...
Thank you so much for your heartfelt feedback. We are truly honoured by your kind words and deeply appreciate your recommendation of Sterling Standard Care Group. It means the world to us to know that our care has made a positive difference in your son's life, especially during such challenging times. We are delighted to hear that your son has formed a strong bond with his carers and that their presence brings him comfort and joy. Our team is committed to providing compassionate, empathetic care, and we are pleased that their dedication is making such a meaningful impact on your son's well-being. Knowing that he feels supported, encouraged, and well cared for is exactly what we strive for every day. Thank you.
I want to say thank you to Sterling Standard Care Group for giving me good carers who care not only for my physical well-being but also for my mental well-being. Their presence lifts my spirits. One carer, in particular, is the best carer, she is my angel. The carers are very supportive.
I want to say thank you to Sterling Standard Care Group for giving me good carers who care not only for my physical well-being but also for my mental well-being. Their presence lifts my spirits. One carer, in particular, is the best carer, she is my angel. The carers are very supportive.
Thank you so much for your heartfelt review! We are thrilled to hear that our carers have made such a positive impact on your life. It's wonderful to know that they not only support your physical well-being but also uplift your spirits. We truly believe in the importance of holistic care, and it's...
Thank you so much for your heartfelt review! We are thrilled to hear that our carers have made such a positive impact on your life. It's wonderful to know that they not only support your physical well-being but also uplift your spirits. We truly believe in the importance of holistic care, and it's rewarding to see our efforts reflected in your experience. We'll be sure to pass along your kind words to your special carer, as well as the rest of our team. Your appreciation means the world to us! Warm regards, Sterling Standard Care Group.
On the whole my sister and I have had a positive experience with the carers that come and support my dad. The main highlights have been supporting him with food preparation, his exercises and engaging in conversation with him. My dad has dementia so it has been reassuring to have this support in...
On the whole my sister and I have had a positive experience with the carers that come and support my dad. The main highlights have been supporting him with food preparation, his exercises and engaging in conversation with him. My dad has dementia so it has been reassuring to have this support in place. My dad has adapted well to the carers, which is helpful. It is important that an accurate assessment of the visit is recorded. The care supervisor has been really helpful and supportive.
Thank you so much, we are very happy that you have had a positive experience with us. The positive feedback will help us to continue to improve our service. Many thanks.
Very satisfied with care given. Efficient and caring workers.
Very satisfied with care given. Efficient and caring workers.
All the carers are very good, efficient and patient. My mom is a very difficult person to deal with, but I haven't seen the carers get impatient or frustrated, this quality is what I appreciate. The coordinators also are very efficient and immediately resolve my problems. Definitely will recommend...
All the carers are very good, efficient and patient. My mom is a very difficult person to deal with, but I haven't seen the carers get impatient or frustrated, this quality is what I appreciate. The coordinators also are very efficient and immediately resolve my problems. Definitely will recommend this care provider.
At Sterling Standard Care Group, we're committed to...
Thank you so much for your kind words and for taking the time to leave us such a positive review. We're thrilled to hear that you and your mom are satisfied with our care and that our team was able to provide you with excellent customer service.Thanks again for choosing us.
The person sent out to care for my mum was completely out of her depth and unable to provide very basic care. It would be disrespectful to carers to give her this title. She was perfectly lovely but inadequate for the task she was sent to do. The agency was aware of the basic job remit and should...
The person sent out to care for my mum was completely out of her depth and unable to provide very basic care. It would be disrespectful to carers to give her this title. She was perfectly lovely but inadequate for the task she was sent to do. The agency was aware of the basic job remit and should not have accepted it. This was a dangerous and unsafe situation for my parent. Disgraceful.
We were commissioned to visit 3 times daily (1hr AM, 30min NOON, 30min PM) on 31st August 2023, on the same day, we contacted your sister who confirmed that she would be able to show our staff around and explained the detail of tasks required prior to the assessment being carried out. Our care...
We were commissioned to visit 3 times daily (1hr AM, 30min NOON, 30min PM) on 31st August 2023, on the same day, we contacted your sister who confirmed that she would be able to show our staff around and explained the detail of tasks required prior to the assessment being carried out. Our care staff attended as required and the task was carried out with the support of your sister. The care log explained the details of what was done and the care staff left with an understanding that everyone was happy at the end of the visit. Our care staff is very capable of providing basic care and tasks required (meal and medication) within the stipulated time of 30 minutes when she was with your mother. These tasks were carried out with the support of your sister showing care staff around as this was our first visit to your mum. We are very sorry that you feel she is inadequate for the task she was sent to do but we are not aware of any other tasks beyond these basic tasks which your sister showed our carer.
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