Home Care Provider Owned by Alive Healthcare Solutions Ltd in North Yorkshire

started we were clear she needed encouragement, companionship, and continuity.
We soon realised none of the staff drove making days out impossible and time keeping questionable.
Command of the English language was very poor, which was very difficult because my daughter needed good communication skills due to her learning difficulties.
Two members of staff were far more caring than others but unfortunately we didn't have these often. Most days we would have no idea who would turn up.
Rainbow Outreach staff and management need more training to deal with learning disabilities. I believe there is a lack of knowledge regarding neurodiversity.
Other areas of care I'm sure are fine but LD is not.

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to get her ready for bed, they are always courteous and understanding. They are a pleasure to have in our home and I find them trustworthy and dependable. We owe them a great debt and all I can really say is a huge thank you.

we have found to be good, the majority have been excellent and a few are well above and beyond the call of duty!
Professional, diligent, empathetic and attentive and adaptive to our changing needs. Unfortunately, cannot comment on Value for Money as we are not paying and do not see the cost, but to us, it has been invaluable, through some very challenging times.