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Home Care Provider Owned by Angels Healthcare Ltd in West Midlands

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9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Angels Healthcare Ltd in West Midlands

Only the locations & reviews in West Midlands for Angels Healthcare Ltd are showing below.

View the details of all 2 locations (with 25 reviews) owned by Angels Healthcare Ltd

Angels Healthcare Ltd Locations in West Midlands (1)

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1 Home Care Provider owned by Angels Healthcare Ltd in West Midlands
Angels Healthcare Birmingham

Enterprise Centre, 1 Hedingham Grove, Chelmsley Wood, Birmingham B37 7TP 

9.8 23 reviews
"I spent a long time looking at agencies and contacting them before deciding on Angel Healthcare. They were very friendly in the phone and…"   Read all 23 reviews

Angels Healthcare is a provider of quality care services, reaching out to those members of the community who need extra assistance in order to enable them to remain independent whilst enjoying the comfort and privacy of their own homes. Starting in… Read more about Angels Healthcare Birmingham

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £25 / hour

Angels Healthcare Ltd Reviews in West Midlands (23)

9.2

Angels Healthcare Ltd has a Group Review Score of 9.2 (9.154) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Angels Healthcare Ltd must have a Review Score.

Overall Experience
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  • 4
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Date Published
  • 23
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  • 14
  • 9
Reviewer Connection to Angels Healthcare Ltd
  • 10
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  • 1
Review of

Angels Healthcare Birmingham

from Julie A (Daughter of Client) published on 31 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with all the staff that our mum has had contact with. They were all very friendly and helpful on one particular occasion. Our mum took a tumble, I called angels to see if anyone was able to go round a little earlier, and within about 10 minutes, someone turned up. So impressed.
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Review of

Angels Healthcare Birmingham

from L N (Daughter of Client) published on 31 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent a long time looking at agencies and contacting them before deciding on Angel Healthcare. They were very friendly in the phone and came out quickly to visit my mum.
All the carers who enable her to stay in her own home.
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Review of

Angels Healthcare Birmingham

from D O (Daughter of Client) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff and service provided for my mum who has dementia and is housebound.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you for this review we are delighted to hear that you are happy with the service provided.
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Review of

Angels Healthcare Birmingham

from Christine W (Daughter of Client) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all the staff. Kind and caring, easy to please. Mum seems happy with all the staff.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you for this kind review , we are so pleased to hear that mom is happy with the service we provide.
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Review of

Angels Healthcare Birmingham

from Stuart D (Son of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
'Angels' really describes all the people from this company that my father has had providing his care since early June. He has just said "all the girls feel like family" when I asked him for his input into this review!
He did have initial reservations about strangers going into his house when he was
discharged from stroke rehab back to home care, but the Angels soon allayed those with their cheerful helpfulness.
I was made aware that all staff are vetted and undertake various training qualifications if they don't already have. This is before they are put onto rotas to attend to clients and you can really see it with how they treat people, as well as how they are as 'Angels'.
I am so glad the company were assigned to help him, and I will definitely, definitely continue to use their care.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you so much for this lovely review , we are so happy to hear how well the carers are doing & meeting your dad's needs. Thank you
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Review of

Angels Healthcare Birmingham

from George K (Son of Client) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Easy to organise. Great staff who quickly understood our requirements.
Staff arrived and were able to assist my elderly mother with day to day requirements.
Very kind staff who could not do enough when visiting.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you for leaving us a review , we are over the moon to here you are happy with the service we provided Thank you x
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Review of

Angels Healthcare Birmingham

from T B (Sister of Client) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Review went well.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you for your review ,happy we are providing your family member with a service they enjoy x
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Review of

Angels Healthcare Birmingham

from Kerry G (Daughter of Client) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault the care team involved in my father's care. They are professional, trustworthy, and so very caring. They treat my father with the utmost respect, compassion, and always place his dignity as their main priority. It's so comforting to know that my father is safe and completely taken care
of. An outstanding team.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you so much for this review. We are so happy to hear that we meet your expectations in the delivery of your dads care .
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Review of

Angels Healthcare Birmingham

from Shirley B (Wife of Client) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have a good team of care providers and are very happy with what they do. We get on with every one of the team and would like to thank them all for the good job they do.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you for the review, we appreciate your feedback and we are happy to hear that you get on with the team. Thank you.
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Review of

Angels Healthcare Birmingham

from Sheila B (Client) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find them very helpful and I'm happy with them all.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you for the review, we appreciate the feedback and we are glad you are happy with the service we provide. Thank you.
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Review of

Angels Healthcare Birmingham

from Lynette W (Daughter of Client) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with Mum's care. The girls are all very good with Mum and treat her with kindness. It is reassuring to us that we know she is being well looked after when we are not home. We couldn't cope without Angels Healthcare.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you for a lovely review, it's good to hear that you are happy with the care agency and care staff.
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Review of

Angels Healthcare Birmingham

from Dennis F (Husband of Client) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care we received, plus the happy carers who are always pleasant.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you for a lovely review its a pleasure looking after you wife.
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Review of

Angels Healthcare Birmingham

from L B (Daughter of Client) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a lovely young lady visit my mom last week and she went above and beyond for her even with the smallest tasks, my mom felt so comfortable as she hasn't had carers for very long so was very unsettled for a while, this young lady has left her with so much confidence in carers especially at a young
age she was very professional and sympathetic and had great intelligence and advice as to what would be best for my mom.
Brilliant company and brilliant carers.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you for a lovely review. We are over the moon that you are happy with the care and support that you receive from Angels.
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Review of

Angels Healthcare Birmingham

from Coleen W (Client) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are always polite, cheerful, helpful and respectful.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you for your review. We are pleased that you are happy with our carers.
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Review of

Angels Healthcare Birmingham

from C S (Husband of Client) published on 28 April 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
The carers are good and provide good care and conversations, but the management is non-caring and non-cooperative. They don't like to discuss queries. They have no commitment to well-being, sympathy, empathy, compassion, understanding, or communication skills, and do not seem to understand two-way conversations
to resolve queries/issues you may have.
Reply from Jill Church, Owner at Angels Healthcare Birmingham
In over 20 years of business, we have only given notice to 3 clients. We never take such a decision lightly nor without prior discussions with the client.
Unfortunately despite this, we as a company…read more
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Review of

Angels Healthcare Birmingham

from Brian R (Client) assisted by family/friend published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers have been very friendly towards us and shown dignity with approach. We look forward to their visits and conversation.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you for your feedback we appreciate your kind comments.
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Review of

Angels Healthcare Birmingham

from A B (Daughter of Client) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the continuity the Angels bring to my mum. Every Angel is polite and caring. They follow the same work ethos. Angels work in harmony with each other. Thank you.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you for such a nice review, we will ensure all the girls are informed.
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Review of

Angels Healthcare Birmingham

from Kathryn W (Daughter of Client) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely pleased with the level of care provided to my mom. My parents had reservations about carers but Angels Healthcare are excellent - professional and friendly.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you so much for your review, we appreciate your comments, I will let our team know.
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Review of

Angels Healthcare Birmingham

from Elizabeth D (Daughter of Client) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum has had excellent care. Whenever I have had reason to contact Angels Healthcare they have always been helpful and dealt with any problems or queries straight away. I always do the teatime call and do my Mum a cooked dinner and on the very rare occasion when I haven't been able to do it, but can
do lunch instead, they have been happy to do a soup, which is good to know that I can.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Thank you very much for your review, we appreciate your support.
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Review of

Angels Healthcare Birmingham

from James E (Brother of Client) published on 28 January 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The company was at one time one of the best around. But lately not so much. Carers not turning up for wake-up calls. Yet nothing ever seems to change. This has happened on a number of occasions.
Reply from Alison Leek, Manager at Angels Healthcare Birmingham
Hi, sorry to hear and just learning about this issue. Have you spoken to a member of our team regarding your concerns that you have raised in this review as I can assure you we will take this very…read more
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