Home Care Provider Owned by Roster Home Care Ltd in Norfolk
9.1
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Norfolk for Roster Home Care Ltd are showing below.
View the details of all 2 locations (with 15 reviews) owned by Roster Home Care Ltd
Roster Home Care Ltd Locations in Norfolk (1)
Roster Home Care Norwich
9.9
13 reviews
231 Queens Road, Norwich NR1 3AE
"I am very pleased with the level of care my Mother has been receiving from Check, it has been like a breath of fresh air for my mum to…" Read all 13 reviews
Roster Home Care's company ethos is to care about your care. With a minimum call time of 1 hour, the team are able to deliver person-centred care that ensures every client feels fully supported and respected. Core service principles are the National… Read more about Roster Home Care Norwich
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £23 / hour
- Live-in Care from £1,395 / week
Roster Home Care Ltd Reviews in Norfolk (13)
9.1
Roster Home Care Ltd has a Group Review Score of 9.1 (9.078) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Roster Home Care Ltd must have a Review Score.
Review of
Roster Home Care Norwich
from Lindsay P (Daughter of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very pleased with the level of care my Mother has been receiving from Check, it has been like a breath of fresh air for my mum to finally feel relaxed enough in the presence of a carer to be able to sleep , but have full reassurance that this wonderful carer is nearby should she wake in the night....
Updates are provided freely when changing over in the morning . The carer is considerate and thoughtful of their surroundings, punctual , reliable and very genuine. The management are lovely to deal with as well and Claire has a way of making my mum feel included and important which is lovely
Reply from Nikki Roden, Homecare Manager at Roster Home Care Norwich
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Review of
Roster Home Care Norwich
from Michael H (Son of Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Started to use Roster care for my mother the end of March and I must say the staff and Care they give are excellent would recommend them, mother is over the moment with her carer even brought her flowers and chocolate in when she went on holiday for a couple of weeks.
Reply from JENNY Daynes, Operations Manager at Roster Home Care Norwich
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Review of
Roster Home Care Norwich
from Marcus O (Son of Client) published on 16 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The Roster Care team were excellent at looking after my elderly father in his home. He was treated with respect and dignity.
Your team were pivotal in enabling him to keep living (as he wished to) in his flat. You were all so flexible and easy to work with to cover his needs. I would recommend your
Your team were pivotal in enabling him to keep living (as he wished to) in his flat. You were all so flexible and easy to work with to cover his needs. I would recommend your
service highly. Many thanks to the manager and her team
Reply from Jenny Daynes, Operations Manager at Roster Home Care Norwich
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Review of
Roster Home Care Norwich
from A H (Daughter of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has a lovely live in carer. She goes above and beyond for my mum with all her needs. Nothing is too much trouble. They have a good relationship and is good company when family are not around. She is very respectful when family are about but comes in at regular intervals to check on mum and provide
her with drinks, ask if she needs the toilet etc.
she is always on hand to help the nurses who come daily.
she is always on hand to help the nurses who come daily.
Reply from JENNY Daynes, Registered Manager at Roster Home Care Norwich
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Review of
Roster Home Care Norwich
from D B (Son of Client) published on 24 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Roster Home Care provide flexible and reasonably priced home care. Their office staff are friendly and approachable, and the carer is diligent and cheerful.
Roster Home Care are easier to deal with than a similar service that we were using, and we are happy with the service they have provided our
Roster Home Care are easier to deal with than a similar service that we were using, and we are happy with the service they have provided our
mother so far.
Reply from JENNY Daynes, Registered Manager at Roster Home Care Norwich
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Review of
Roster Home Care Norwich
from C M (Daughter of Client) published on 24 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My 93 year old mother needed help after illness. The carers come three times a week to help her shower. They have all been kind, efficient and reliable; mum gets on well with them. I have no hesitation in recommending Roster Home Care.
Reply from JENNY Daynes, Registered Manager at Roster Home Care Norwich
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Review of
Roster Home Care Norwich
from G W (Daughter of Client) published on 22 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We had a number of different carers attending my Dad over the Christmas period and found them to be very professional. They were caring, considerate, and kind at all times, and they listened to what was needed. We couldn't have managed without them and would definitely recommend them.
Reply from JENNY Daynes, Operations Manager at Roster Home Care Norwich
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Review of
Roster Home Care Norwich
from Yasmin S (Granddaughter of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot stress enough how much of a difference the care team made to my Gran's last weeks. Thanks to their humour, thoughtfulness, and professionalism they were able to ensure that my Gran stayed at home, as per her wishes. In addition to direct care help, I know Gran enjoyed the banter. It was a great
comfort to have such good help on hand to the end. Thank you.
Reply from JENNY Daynes, Operations Manager at Roster Home Care Norwich
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Review of
Roster Home Care Norwich
from Randi R (Daughter of Client) published on 10 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Needed respite care for my visiting father. Super service from outset - our needs listened to, plans set up and wonderful carer who came punctually. Dad and carer got on very well. Will ask for help from you next time he visits.
Reply from JENNY Daynes, Registered Manager at Roster Home Care Norwich
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Review of
Roster Home Care Norwich
from C C (Client) published on 14 June 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot speak highly enough of this care provider and the staff. They've given me part of my life back. A big thank you.
Nothing is too much trouble. I highly recommend it. I wish them all continued success.
Nothing is too much trouble. I highly recommend it. I wish them all continued success.
Reply from Jenny Daynes, Registered Manager at Roster Home Care Norwich
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Review of
Roster Home Care Norwich
from J M (Client) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
For the first few days following my hip operation, it was helpful to have someone to help me get dressed and washed and moving around. The man who came on the 3rd and 4th day was perfectly helpful and respectful, though it would be normal to send a woman for each day for an elderly female patient.
Reply from Jenny Daynes, Registered Manager at Roster Home Care Norwich
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Review of
Roster Home Care Norwich
from Sally T (Daughter of Client) published on 18 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Roster Home Care has been providing care for my mum over the last few weeks.
The carers have been polite, kind, and efficient in supporting my mum, who has advanced Dementia and is on an end-of-life pathway.
The administration/management team is very prompt when replying to all communications and
The carers have been polite, kind, and efficient in supporting my mum, who has advanced Dementia and is on an end-of-life pathway.
The administration/management team is very prompt when replying to all communications and
has ensured visits are at the time best suited to my mum's needs.
Reply from JENNY Daynes, Registered Manager at Roster Home Care Norwich
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Review of
Roster Home Care Norwich
from Tina R (Wife of Client) published on 18 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Roster Care has been attending my husband who had a stroke for a year now and all the team have been absolutely amazing.
The care team are polite, loyal and friendly and are now part of our daily routine. They care for my husband really well, and nothing is too much trouble for them.
The manager and
The care team are polite, loyal and friendly and are now part of our daily routine. They care for my husband really well, and nothing is too much trouble for them.
The manager and
staff are so accommodating no matter what you need or change they are on the end of the phone to help.
Thank you.
Thank you.
Reply from JENNY Daynes, Registered Manager at Roster Home Care Norwich
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Awards / Recognitions (0)
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