Home Care Provider Owned by EMCAS in Lincolnshire

  • Home Care Provider Owned by EMCAS in Lincolnshire

Only the locations & reviews in Lincolnshire for EMCAS are showing below.

View the details of all 2 locations (with 25 reviews) owned by EMCAS

EMCAS Locations in Lincolnshire (1)

 

1 Home Care Provider owned by EMCAS in Lincolnshire

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East Midlands Care Agency Services Ltd

Woodlands Office Suite, Woodlands, Grimsby Road, Louth LN11 0SX 

9.9 22 reviews
"We are a week in to receiving care from EMCAS and I have nothing but praise for the carers, mum has really felt at ease with them. It's…"   Read all 22 reviews

EMCAS is run and managed by qualified and experienced Ambulance Service personnel who are still actively working for Ambulance Service providers today. They have seen the ups and the downs of community homecare and they pride themselves on having that… Read more about East Midlands Care Agency Services Ltd

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £25.50 / hour

EMCAS Reviews in Lincolnshire (22)

Reviews Posted for members of EMCAS

Overall Experience

  • 17
  • 3
  • 0
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Date Published

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Review of

East Midlands Care Agency Services Ltd

from Jonathan W (Son of Client) published on 4 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are a week in to receiving care from EMCAS and I have nothing but praise for the carers, mum has really felt at ease with them. It's certainly no easy task selecting who to get when it comes to looking after your loved one.
Also all of our requirements and requests we have made on calls to the office
have been accommodated.
The app is also a plus point to us that don't live with the client.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you so much for your kind words and for taking the time to share your experience with EMCAS. We're truly delighted to hear that your mum is feeling at ease with our carers - that means everything to us.We understand how important and sensitive the decision is when it comes to choosing care for a loved one, and we're honoured that you placed your trust in us. It's also great to know that the app has been a helpful tool for staying connected and informed.Please don't hesitate to reach out if there's ever anything more we can do to support you and your family. We're here for you every step of the way.

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Review of

East Midlands Care Agency Services Ltd

from Maureen P (Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with your service although I am disappointed with the time you sometime you come to get me dressed in the morning,,l feel that l have been for gotten when you don't come till 12 30, l under stand that there is an emergency but it seems to be when one has been every day regularly when
it's there weekend of l don't get anyone till 12 to1230, everyone is so good not any complates with the staff.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you very much for your feedback and for your kind words about our staff - we're so pleased to hear that you're happy with the care they provide.We're truly sorry to hear about the delays you've experienced in the mornings, particularly around the weekends. We understand how important a consistent routine is, and we sincerely apologise for any distress caused when your call is later than expected. While emergencies can sometimes impact our schedule, we recognise that this shouldn't become a regular occurrence.Please be assured that we are actively reviewing our rostering and weekend cover to improve continuity of care. Your feedback helps us do better, and we are committed to making the necessary adjustments.

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Review of

East Midlands Care Agency Services Ltd

from Penelope P (Wife of Client) published on 22 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far we have had very helpful,pleasant ,polite and capable carers.
A mixture of male and female whom have all taken the time and trouble to get to know my husband,his likes,dislikes,hobbies and interests which makes a huge difference for him to have someone else to chat to.
His outings have been
throughly enjoyed and his care has been professional yet understanding.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you so much for your kind and thoughtful feedback. We're delighted to hear that your experience with our carers has been so positive. It means a great deal to us that your husband feels comfortable, understood, and well cared for. We're especially pleased to know he's enjoying his outings and the companionship our team provides.

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Review of

East Midlands Care Agency Services Ltd

from M P (Client) published on 14 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care l received is good, the carers are polite and gentle towards me, there manners are polite and can't do enough to keep me clean and dry when they have washed or showered me. If they have time they put laundry on the clothes horse as l can't do my self, l just don't like it when you don't come
till 12:30 l know sometimes there is an emergency but could you please let me know when you are going to be that late thank you l will give you 100 percent for care.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you so much for your kind words and for taking the time to share your experience. We're so pleased to hear that you feel well cared for and that our carers are treating you with kindness, respect, and compassion. It's wonderful to know they go the extra mile to help with tasks like laundry when they can.We also really appreciate your honest feedback about visit timings. We understand how frustrating it can be when we arrive later than expected. While emergencies do occasionally impact the schedule, we absolutely agree that communication is important, and we will work on improving this going forward. Thank you again for your thoughtful comments, and hopefully we can improve to gain that 100% from you.

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Review of

East Midlands Care Agency Services Ltd

from Yvonne C (Daughter of Client) published on 25 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been struggling lately and ended up in hospital with an infection and in pain from a fall, leaving her weak and struggling to get out of bed. She had not been eating or drinking. She had also been having incontinence issues in the night and whilst in bed. The East Midlands Care Agency Services
team have been so caring and kind and understanding whilst respecting Mum's modesty and privacy needs especially at this recent time. She loves her carers and trusts them completely. EMCAS have been a godsend for her and me, who is far away. Knowing that EMCAS can care for Mum is a huge relief. I am so grateful for them and cannot praise their staff and service highly enough.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you so much for your thoughtful and heartfelt review. We're deeply sorry to hear about your mum's struggles, but we're so glad that the East Midlands Care Agency Services (EMCAS) team has been able to provide her with the care and support she needs during such a difficult time. It's wonderful to hear that she feels comfortable and trusts her carers, and that the team has respected her privacy and dignity. We understand how challenging it must be for you being far away, and we're so happy to know that you can have peace of mind knowing that your mum is in such capable and compassionate hands. Your kind words mean a great deal to the entire EMCAS team, and we will continue to do our best to support both you and your mum. Thank you for sharing your experience, and please don't hesitate to reach out if you need anything further.

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Review of

East Midlands Care Agency Services Ltd

from Richard M (Client) published on 25 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly, polite and respectful staff. Makes my day knowing someone is coming to see and help me 3 times a day. The girls who answer the phone are never too busy to help and spend a couple of minutes for a chat when I am feeling lonely.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you so much for your kind review! We're thrilled to hear that you feel supported and cared for by our team. It's wonderful that our staff, both in person and on the phone, have been able to brighten your day and offer a little company when you need it most. We truly believe in building relationships that go beyond just care, and we're so glad to know that it's making a positive difference for you. If there's ever anything more we can do to help, please don't hesitate to reach out. Your feedback means the world to us!

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Review of

East Midlands Care Agency Services Ltd

from S B (Client) published on 12 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Whole Experience of East Midlands carers looking after my personal needs is exceptional. The carers are always polite and friendly but know when to be professional for my care. The carers have respect for my home and leave my kitchen as tidy as I like it. The hygiene standards are excellent and
when it comes to my care they treat me with dignity which means a lot to me and I really have to praise the male carers, they do not make me feel uncomfortable and they also treat me with dignity and respect. What really impressed me was I had to turn a carer away because I was being sick which I have a phobia of and nobody has to be with me. The carer made sure I was OK before he left and literally within minutes my phone rang and it was East Midlands on call carer, the carer who had been to see me had Phoned to let her know I was not well and she was phoning to make sure I was OK and if I needed them all I had to do was call. I have never felt so safe knowing they were there for me, what a brilliant company.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you for this wonderful review. We are very proud of our fabulous team at EMCAS and it makes us very happy that you are being well cared for by them all.

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Review of

East Midlands Care Agency Services Ltd

from Gail B (Daughter of Client) published on 12 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

An amazing care company who really seems to care about their end users and all their staff both in the office and the carers themselves. I can't thank East Midlands Care Agency Services staff for doing their damndest to our meet mum's requirements. I can finally take a step back and relax in the knowledge
the mum is in the best possible hands and she loves her carers. I can't thank them enough after having a previous care company that was only interested in meeting targets and had no interest in the care and job satisfaction of their carers and didn't seem interested in meeting the needs and requirements of their service users. So a very big thank you again to you all at East Midlands Care Agency Services.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you for this lovely review, EMCAS are only interested in providing the best care possible to your mum, and ensuring you are supported as a family. We are very proud and grateful of our wonderful care teams providing the best care!!

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Review of

East Midlands Care Agency Services Ltd

from Alan G (Husband of Client) published on 27 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A kind caring company who provides an excellent service, the teams that have been sent to us have been excellent and go above and beyond their caring remit. Highly recommended so pleased to have them looking after my wife.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you for the lovely review, it is our absolute pleasure to be involved in the care of your wonderful wife, she is part of the East Midlands Care Agency Services family after all!

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Review of

East Midlands Care Agency Services Ltd

from J B (Daughter-in-law of Client) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care providers. If I have any issues/queries they are dealt with promptly. Highly recommend the East Midlands Care Agency and have recommended the service to other people.
Thank you for your diligent service.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you very much for your kind review! We really appreciate your feedback and it makes it all worthwhile knowing we're doing a great job looking after your family member.

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Review of

East Midlands Care Agency Services Ltd

from Lesley M (Daughter of Client) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers help mum with all sorts that she cannot manage anymore, it is so much reassurance to me that I know someone is going in each day to help, all the carers are so lovely and nothing is too much trouble. They all love Bruce the dog and make a fuss of him, would always recommend East Midlands
care Agency to family and friends.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you so much for this lovely review. All of the EMCAS team love attending your mum and seeing Bruce (the dog) makes it even more special.

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Review of

East Midlands Care Agency Services Ltd

from Neil W (Son of Client) published on 13 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Please convey to everyone at East Midlands Care Agency Services our heartfelt thanks for all the love and excellent care given to mom from the start of her journey with you from early 2023 up until the last few months of her life. The support to us as a family was always gratefully received and took
a lot of the worry off our shoulders. Everyone dad and I dealt with from senior management, and back office staff through to the dedicated care team were outstanding. Mom was very grateful to everyone who spent time with her, helping her stay in her own home as she wanted. We were so pleased to have found East Midlands Care Agency Services and we would highly recommend them.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you for your kind words. It was an honour and a privilege to support your mom, dad and your family during the difficult time you all faced. Maintaining dignity and independence is paramount to us and I'm pleased we were able to do this for her. Your mom was such a kind, lovely lady and will be sadly missed by all the EMCAS team.

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Review of

East Midlands Care Agency Services Ltd

from R S (Husband of Client) published on 15 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new user of East Midlands Care Agency Services, I can only say that my experience so far has been totally positive. All the carers sent to me have been very nice, and skilled in their handling of my wife who has severe dementia.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you for the lovely review, we are so pleased that our wonderful staff are having a positive impact with your wife.

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Review of

East Midlands Care Agency Services Ltd

from Georgina K (Daughter of Client) published on 17 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely reluctant to use a care agency to enable mum to remain living in her own home and continue to be as independent as possible, but we got to a point where we could not continue to care for mum ourselves. All aspects of the service have been exceptional, from the assessment process to the
excellent care and support that the team provide for mum. All the care staff are kind, respectful and patient with mum, ensuring that all of her needs are met. Mum has said on a number of occasions how much she loves the ladies that visit her. The additional and prompt support of the management team when mum has been unwell has been amazing and so reassuring that they are just at the end of the phone. We as a family are so pleased that we chose East Midlands Care Agency they certainly are a premium service and we would highly recommend them.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you so much for your heartfelt review. We are thrilled to hear that you are pleased with the service provided by our team at East Midlands Care Agency Services. Ensuring that our clients receive personalised, professional, and compassionate care is our top priority, and it's incredibly rewarding to know that we met your expectations. We understand how important consistency and familiarity are, especially in making our clients feel comfortable and secure. We're glad to hear that your mum is building a positive relationship with the care staff. Our carers take pride in their work, and it's wonderful to hear that their kindness, respect, and patience have been recognised. Your recommendation means a lot to us. Thank you for entrusting us with your mum's care and for taking the time to share your positive experience. Warm regards.

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Review of

East Midlands Care Agency Services Ltd

from H F (Client) published on 14 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

East Midlands Care Agency Services took over my care in the middle of April.
The staff were very reassuring and soon set aside any worries I had.
All the staff are so friendly.
They go above and beyond.
The transition went so smoothly.
Thank you so much.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

We really appreciate you taking the time to leave such a lovely review. We are pleased you have settled in with EMCAS and the transition went well. Thank you for putting your trust in EMCAS and our fabulous team will continue to deliver your care above your expectations.

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Review of

East Midlands Care Agency Services Ltd

from David D (Son of Client) published on 28 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has used East Midlands Care Agency Services for approximately five months now. She has got on well with all the carers who have helped her during a difficult period with her health. They have all been supportive, friendly, and helpful and the management has also been ready to step in and give
extra support when this was needed. This was necessary last November when Mum was particularly unwell.
Both my Mother and I would not hesitate to recommend East Midlands Care Agency Services to other potential users and would like to thank them for all their help and support.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

We appreciate you taking the time to leave such lovely feedback on our service and the recommendation of our services. It is our pleasure to support your Mum and thank you for putting your trust in EMCAS, our team all thoroughly enjoy visiting your Mum and supporting her with her care.

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Review of

East Midlands Care Agency Services Ltd

from Karen H (Daughter of Client) published on 12 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, it’s so lovely to see the bond my mother has with her carers especially as they do all the intimate care for her.
Staff always update me on any issues fast and point me in the right direction whether it be medical advice and which department I need to contact or offer advice from their
collective experience to ease the stress that comes with supporting loved ones.

Reply from Kieron Knight, Director at East Midlands Care Agency Services Ltd

Thanks for your lovely words. We know that family support is just as important as looking after each individual client. Home is where the heart is and we know that family is equally as important.

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Review of

East Midlands Care Agency Services Ltd

from Jane L (Daughter of Client) published on 12 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very kind and caring towards my mother. All tasks are completed professionally. The only thing my mum struggles with is if the carers arrive before 8 o'clock. Carers will collect my mum's paper on a Saturday morning and will do any shopping she asks for. We have introduced washing and tumble
drying on a weekly basis now, and if they have finished before their time, they will sit and have a chat with her.

Reply from Kieron Knight, Director at East Midlands Care Agency Services Ltd

Thank you for your kind words. We allocate a minimum of 30 minutes of call time for all of our clients so our carers have time to sit and interact with people. This helps with the fight against loneliness.

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Review of

East Midlands Care Agency Services Ltd

from Barrie S (Client) published on 27 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

East Midlands Care Agency Services cared for my late wife for a long time before I decided to receive care from them as well. The carers have always delivered a high standard of care. They have looked after me and are available 24/7 to call for help. They made a big difference to my wife’s well-being
and helped promote her independence. The management has always done their best to support me to continue living in my home now that I live alone. Thank you

Reply from Kieron Knight, Manager at East Midlands Care Agency Services Ltd

We really appreciate hearing positive feedback! Thank you so much for your kind words

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Review of

East Midlands Care Agency Services Ltd

from Clare S (Client) published on 22 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend East Midlands Care Agency Services Ltd, since they have been providing my care, I have to say what a refreshing change it is to be looked after by a company that truly understands and cares about your care needs, along with caring about the carers that work for them, and this
reflects in the high quality of care received by the carers, they have made a big difference and a positive impact in my general wellbeing, thank you for everything you do.

Reply from Kieron Knight, Manager at East Midlands Care Agency Services Ltd

Thank you for your review. We hope we will continue to meet your expectations. Our care workers love their job and building strong working relationships with people who they support.

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Awards / Recognitions (0)

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