Home Care Providers Owned by Serenity Care Solent Ltd in Hampshire

Very pleased with the service provided by the Serenity Team who cared for and supported our Mum in her home for the last 2 years of her life. The carers were polite, patient, professional and afforded Mum dignity at all times. Communication with the office team was excellent and any issues that arose were swiftly dealt with. Thoroughly recommend Serenity Solent.

I would definitely recommend the firm to anyone looking for a local, caring provider

Marshie was extremely flexible with us when my Grandmother's care had to be delayed several times due to extension in hospital.

Every carer; Leigh, Maddie, Ann-Marie and Jessica were professional, kind and efficient.

We received great care and service form the initial enquiry to the career advising us that we might need to call an ambulance for Granny.

Highly recommended

The team in the office are wonderful, special thanks to Beverley for her patience getting the package into place so quickly.

Thanks very much for your support over the last few years.

My mum has been a customer of Serenity Care Solent Ltd since March 2020 until she sadly passed away in Dec 2025. My mum was suffering from rheumatoid arthritis and severely reduced mobility and in recent years was bedbound with dementia. I can highly recommend this care agency as genuinely caring for its clients. Their staff are well trained. They were always proactive with my mum's health needs and thoroughly performing their caring duties. I lived at the same address with my mum, so could observe their work on a daily basis. All my requests regarding any changes in care were dealt with promptly and efficiently. Great communication with office staff, management team and carers. My mum absolutely adored them! My mum didn't speak English, but they found the way to communicate with her. All staff are genuinely kind and caring people willing to help. They have this care app that records daily activities. I was checking it all the time whilst at work and it gave me peace of mind.

I cannot thank the wonderful staff who looked after my mother for the last 24 months, prior to her going into a nursing home. Professional and utterly dependable, they looked after my mother brilliantly. Highly recommended.

As a daughter this puts my mind at rest knowing she is well cared for.

I always felt she was safe in their hands and they supported us as well.

My mum was initially reluctant for this service to come into the home. However the team upon visiting were positive and extremely kind to my mum, who could on occasions be a little difficult. I loved hearing the chatter that went on whilst her needs were being met. On the odd occasion an emergency attendance was required. The team could not have been more accommodating, being at the home within 20 minutes or so when possible. Unfortunately my mum has now passed, but l know that our lives greatly benefited from their care.

Serenity were brilliant and helped with both mum and dad at what was a very stressful and upsetting time.

The carers were so kind to mum when her dementia was at its worse and they reassured her when she was very confused and frightened.

They also did a brilliant job of helping dad return home and remain there for his last few weeks which is what he wanted - no matter what help he needed.

They couldn't do enough to help despite mum wanting to remain independent and kept me informed of any concerns so we could come up with a plan.

The office staff were so understanding - even when mum was phoning them in the middle of the night thinking it was daytime.

Would not hesitate to recommend Serenity - THANK YOU

Many thanks to all at Serenity Care for their outstanding support of our 95 year old mother since she came out of hospital at the end of January. All the care has been carefully tailored to suit her particular needs, and adjustments have been made as required over the weeks, so that her visits have now been reduced to just 2 per day. All of the carers are lovely and I am sure that chatting with them has all helped with Mum's recovery.

I have to say that all of my carers are friendly, caring and diligent. My only criticism is that I would like to know in advance when the office has changed the rotas without asking me if it is convenient to alter my time slots.

Just started my mum with Serenity Care. The overall transition period has been hassle-free. Lots of information was given when requested and has left me as worry-free as I can be. The office staff is friendly and efficient and the carers are lovely with my mum. Would highly recommend Serenity Care in such a scary and overwhelming time. Thank you.

Serenity Care Solent provide an excellent, reliable service. They have been so flexible when we have needed to move things around. Their staff have always been very understanding of our requirements and helpful when needed. They have contacted us when they felt we should know anything or they had concerns. We're very happy with the service.

Serenity Care has provided daily half-hour visits to my 96-year-old mother while I was away. A variety of ladies visited her, provided companionship and did the occasional bit of shopping for her. She was happy and it gave me peace of mind. I am very happy with the company and the service they provide.

It all worked seamlessly well and we would have no hesitation in recommending the company.

Our family were extremely pleased when we found Serenity Care Solent, the carers can communicate with Father well and the visits are calm, quiet and without the hint of any problems (the previous care agency we were set up with for 1 month was like some form of bizarre comedy act! It was then that we decided to go privately). Serenity is professional and decent at all times and very flexible as we do not require care visits on a daily basis. Carers etc. were all very new to us and it got off to a bad start but Serenity restored our faith in the whole thing. Well done and keep up the outstanding work!

The carers are always friendly and look after my mum very well. Always keep me informed of anything they feel I should know with regard to her wellbeing. She gets to know her carers as they are usually the same and this helps her to feel comfortable around them.

Very professional, friendly staff. Very good communication from managers down. I would highly recommend their services. Good continuity of staff attending my mother. They listen to her requests and give a great service.