Home Care Providers Owned by Exceptional Care At Home Ltd

They failed and neglected my mum when she came out of hospital, Exceptional Care was put in place to have 4 calls a day so they could feed her, provide fluids, personal care and most importantly, medication. The staff did not do a single thing for my mum. Witnesses saw them sat outside the property doing nothing when they should have been taking care of her. Basic carer 101 is to understand a care plan; the carer had no idea what it was!! They also didn't know how to use a washing machine!! We've had various phone calls to the company and manager and they don't care. To make matters worse the manager decided to take it upon himself and visit my mum at home unannounced and without family present!!!!! The sheer audacity to walk into the home of elderly people, with learning disabilities is despicable. We have reported this company to the CQC and made many formal complaints against them. PLEASE DO NOT USE THIS COMPANY

The care given at all times was on time very good staff. Good result good company.

My mother trusted her implicitly. Her kindness is amazing.

Poppy has been caring for mum for some years and has been so wonderful in her hair for mum, kind and loving.

Excellent in every way - a special mention of excellence for the carer, the best I have ever had in respect, knowledge, gentleness, punctuality, kindness and consideration. I would use this service again without question.

Overall, mums' carers are very good. She has two who have been with her for several years. She is very fond of them. Most days, they are on time, and they give Mum lots of respect and care. I cannot praise them enough. Since Mum's stroke, there is the addition of one more carer, which I can't comment on as yet.

We found the carers very understanding and treated me with respect and care.

Mum has been receiving care for approximately one year now. She is very happy with the service. The carers are all very friendly and polite. They are always punctual and leave the home clean and tidy, I would recommend this company.

Outstanding.

Very good service. Always treated very well. Nothing is too much trouble. Very pleased with the service.

Exceptional Care at Home are incredibly reliable and offers a kind, caring, and friendly service tt my elderly father. The carers are always polite and respectful. I have no concerns with regard to dads care. Thank you.

I look forward to her coming through my door and miss her when she leaves. Superb experience.

When I was told I had to change my care I was very worried but wish I had done it sooner. This care company are lots better. They are on time, very good meals, very thorough, showers and very polite.

Very, very good. I am almost sorry I feel so much better because it means I don't need my lovely girl any longer. Her help has been invaluable at all times and I will certainly miss such a lovely girl.

The carers are very professional and efficient and come in at a time that suits me.

The 2 carers who attend my end of life parent 4 times a day are professional, kind, gentle, warm and sympathetic.

They are patient with her pain needs, pausing when necessary and patient with me as I help too.

This was truly exceptional care!

My mother has had excellent carers from your agency. The office has dealt with any queries very promptly. We would highly recommend Exceptional Care at Home.

I am very happy with the service and your carers. My dedicated carer is very kind, compassionate and helpful, and she treats me with dignity. Overall very positive experience.

Gary and I have lovely boys who help us. Always kind, caring and nothing too much. They are always smiling and in very good spirits. They help me all a lot and my day would be impossible without them. They do a great job. Thank you.

We are very happy with the carer, he is a very kind and caring person.