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Exceptional Care at Home (Southampton)

Cumberland House, 15-17 Cumberland Place, Southampton, Hampshire SO15 2BG
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Exceptional Care at Home (Southampton), Southampton
Exceptional Care at Home (Southampton), Southampton
Exceptional Care at Home (Southampton), Southampton

Exceptional Care at Home is a leading home care agency based in Southampton.

They understand that there are considerable benefits in living in one's own home and their goal is to help their service users to enable them to remain at home for as long as possible.

They will always put the service user first and ensure that they receive the highest quality of care and support to help them...  

Care Provided by Exceptional Care at Home (Southampton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting CareFrom £25
Weekly Live-in CareFrom £1,250

We offer competitive rates for visits ranging from just a few hours a day to 24/7 live-in care. Our rates are readily available on request and they are flexible depending on each Service User's unique circumstances.

Live in care- £1250 weekly

£25 hourly

Contact Exceptional Care at Home (Southampton) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Omowunmi Raufu (Manager)

Exceptional Care at Home (Southampton) Reviews (9)

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9.1

Exceptional Care at Home (Southampton) has a Review Score of 9.1 (9.057) out of 10, based on 9 reviews in the last 2 years. Over all time Exceptional Care at Home (Southampton) has 9 reviews.

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Review from A I (Daughter-in-law of Client) published on 28 August 2026 Submitted via Website•
Overall Experience
DO NOT USE THIS PROVIDER!!!!!!

They failed and neglected my mum when she came out of hospital, Exceptional Care was put in place to have 4 calls a day so they could feed her, provide fluids, personal care and most importantly, medication. The staff did not do a single thing for my mum. Witnesses saw them sat outside the property doing nothing when they should have been taking care of her. Basic carer 101 is to understand a care plan; the carer had no idea what it was!! They also didn't know how to use a washing machine!! We've had various phone calls to the company and manager and they don't care. To make matters worse the manager decided to take it upon himself and visit my mum at home unannounced and without family present!!!!! The sheer audacity to walk into the home of elderly people, with learning disabilities is despicable. We have reported this company to the CQC and made many formal complaints against them. PLEASE DO NOT USE THIS COMPANY

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Review from Peter P (Client / Service User) published on 17 June 2026 Submitted via Postal Card•
Overall Experience

We found the carers very understanding and treated me with respect and care.

↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Southampton)

Thank you very much for your kind review, We truly appreciate your encouraging words, we promise to only provide Exceptional care in your home.

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Review from Kim S (Daughter of Client) published on 7 May 2026 Submitted via Postal Card•
Overall Experience

Mum has been receiving care for approximately one year now. She is very happy with the service. The carers are all very friendly and polite. They are always punctual and leave the home clean and tidy, I would recommend this company.

↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Southampton)

Thank you for your kind words, We appreciate your continuous support.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jenny D (Partner of Client) published on 17 March 2026 Submitted via Postal Card•
Overall Experience

Very good service. Always treated very well. Nothing is too much trouble. Very pleased with the service.

↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Southampton)

Thank you for your kind words, We appreciate your continuous support.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Susan L (Daughter of Client) published on 17 March 2026 Submitted via Postal Card•
Overall Experience

Exceptional Care at Home are incredibly reliable and offers a kind, caring, and friendly service tt my elderly father. The carers are always polite and respectful. I have no concerns with regard to dads care. Thank you.

↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Southampton)

Thank you for your kind words, We appreciate your continuous support.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L H (Client / Service User) published on 4 March 2026 Submitted via Postal Card•
Overall Experience
The carer arranged for me can only be described as second to none. She shows full commitment to her role. She takes the role very seriously and everything required of her without having to be prompted by the client ie myself.

I look forward to her coming through my door and miss her when she leaves. Superb experience.

↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Southampton)

Thank you for your kind words, We appreciate your continuous support.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Christine O (Client / Service User) published on 4 March 2026 Submitted via Postal Card•
Overall Experience

When I was told I had to change my care I was very worried but wish I had done it sooner. This care company are lots better. They are on time, very good meals, very thorough, showers and very polite.

↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Southampton)

Thank you for your kind words, We appreciate your continuous support.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H T (Client / Service User) published on 3 March 2026 Submitted via Postal Card•
Overall Experience

The carers are very professional and efficient and come in at a time that suits me.

↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Southampton)

Thank you for your kind words, We appreciate your continuous support.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B M (Daughter of Client) published on 23 February 2026 Submitted via Website•
Overall Experience

The 2 carers who attend my end of life parent 4 times a day are professional, kind, gentle, warm and sympathetic.

They are patient with her pain needs, pausing when necessary and patient with me as I help too.

When we changed from hospital to private funding and back to NHS fast track funding the company enabled us to continue with the same carers which was a great source of comfort to my parent and myself.

This was truly exceptional care!

↩Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Southampton)

Thank you for your kind words, We appreciate your continuous support.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Meet the Team (1)

Omowunmi Raufu
Omowunmi RaufuJob Title:Registered ManagerJoined: 2019

I'm the Managing Director of Exceptional Care at Home Borehamwood. I'm genuinely passionate about delivering Exceptional Quality Care across Hertfordshire.

I've lived in this area for over 20 years & have a genuine desire to help people remain living at home for as long as possible by providing the highest levels of care. Nothing makes me happier than seeing someone become more independent, whether that's being able to manage their medication again without assistance or having the ability to walk down to the shops again after a fall. My team provide kind, consistent acts of kindness which have a life-changing impact on our clients.

I'm proud to be able to support individuals, families & other healthcare professionals to ensure that we keep our clients at the heart of what we do, by collaborating, acting proactively & sharing best practice.

If you or a loved one needs quality care or just needs some advice, then please get in touch & we will be more than happy to help.

Exceptional care at home is a leading care agency providing exceptional Quality Care at home & peace of mind across Hertfordshire.

BSC Health Studies, Level 5 in Health & Social Care, Level 5 Health Practitioner, Train the Trainer Course

Frequently Asked Questions about Exceptional Care at Home (Southampton)

How many Carers does Exceptional Care at Home (Southampton) employ?

Exceptional Care at Home (Southampton) employs 40 carers.

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