Exceptional Care at Home (Southampton)

Cumberland House , 15-17 Cumberland Place, Southampton SO15 2BG
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9.0 4 Reviews
  • Exceptional Care at Home (Southampton), Southampton
Exceptional Care at Home is a leading home care agency based in Southampton.
They understand that there are considerable benefits in living in one's own home and their goal is to help their service users to enable them to remain at home for as long as possible.

They will always put the service user first and ensure that they receive the highest quality of care and support to help them to fulfil their personal and individual requirements.

Their services support people to maintain their chosen lifestyle and stay in control of their own care.

Staff aim to provide the same standard of care that they would expect for their own families. They value each person’s unique qualities and see them as an individual, not as a list of care needs.
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Care Provided by Exceptional Care at Home (Southampton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25
  • Weekly Live-in Care Fees: from £1250

Live in care £1250 week
£25hourly

These prices are only a guideline, please contact Exceptional Care at Home (Southampton) to find out the exact price for your requirements.

Contact Exceptional Care at Home (Southampton) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Exceptional Care at Home (Southampton) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Omowunmi Raufu (Manager)

Exceptional Care at Home (Southampton) Reviews (4)

9.0

Exceptional Care at Home (Southampton) has a Review Score of 9.0 (9.042) out of 10, based on 4 reviews in the last 2 years.
Over all time Exceptional Care at Home (Southampton) has 4 reviews.

Overall Experience
  • 4
  • 0
  • 0
  • 0
  • 0
Date Published
  • 4
  • 4
  • 4
  • 4
  • 0
Reviewer Connection to Exceptional Care at Home (Southampton)
  • 3
  • 1
Total of 4, showing 1-4
Review from Christine O (Client) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I was told I had to change my care I was very worried but wish I had done it sooner. This care company are lots better. They are on time, very good meals, very thorough, showers and very polite.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L H (Client) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer arranged for me can only be described as second to none. She shows full commitment to her role. She takes the role very seriously and everything required of her without having to be prompted by the client ie myself.
I look forward to her coming through my door and miss her when she leaves.
Superb experience.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H T (Client) published on 3 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very professional and efficient and come in at a time that suits me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B M (Daughter of Client) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The 2 carers who attend my end of life parent 4 times a day are professional, kind, gentle, warm and sympathetic.


They are patient with her pain needs, pausing when necessary and patient with me as I help too.


When we changed from hospital to private funding and back to NHS fast track funding

the company enabled us to continue with the same carers which was a great source of comfort to my parent and myself.
This was truly exceptional care!
Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home (Southampton)Thank you for your kind words, We appreciate your continuous support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.042)

Overview of Review Score

The Review Score of 9.0 (9.042) out of 10 for Exceptional Care at Home (Southampton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Exceptional Care at Home (Southampton) is calculated as follows: ( (20 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Exceptional Care at Home (Southampton) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Exceptional Care at Home (Southampton)

How many Carers does Exceptional Care at Home (Southampton) employ?

Exceptional Care at Home (Southampton) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Exceptional Care at Home (Southampton) to verify any information. View our terms and conditions. Exceptional Care at Home (Southampton) has an Enhanced Service - more info.