Promedica24 (Lancashire) Ltd in Lancashire | 1 Home Care Provider

Review of
Promedica24 (Lancashire)
from G S (Son of Client) published on 5 September 2025 Submitted via Website • Report

Overall Experience

Horrible experience, including:
- Care worker taking cigarettes breaks outside the home at inappropriate times.
- You get zero say in who the care worker is.
- Care workers ignored my mum on occasions while she was begging for help. This continued to happen even after I reported it.
- Issues around

the conduct of care workers respecting property. For example one care worker caused damage and didn't report it. I only happened to find out about it afterwards.
- Care Managers don't bother picking up the phone to contact you if there's a problem, therefore causing problems to fester or be misunderstood.
- Care workers generally appear glum.
- Care workers not having experience of my mum's equipment.
- Care workers not having adequate dementia experience.
- Very poor management of changeovers.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)I'm sorry to hear about your experience with our services. Following a thorough review, I understand that you have been in contact with our care team to address several concerns, but unfortunately, our proposed solutions did not meet your expectations. Given this we regretfully had no option but to issue notice of termination of services. We hope that you will find a care provider that will offer you the service you desire and we wish you and your family all the best.

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Review of
Promedica24 (Lancashire)
from Melanie W (Daughter of Client) published on 27 August 2025 Submitted via Website • Report

Overall Experience

We've had a variety of carers looking after Mum (who has dementia) for the last couple of years. There have been a couple who haven't quite 'got the hang' of her but Mum's main long term carer is, in my sister in law's words, 'worth her weight in platinum, never mind gold!'. She's kind, caring, compassionate,

patient, the list goes on. She doesn't take any nonsense from Mum and always persuades her to do the things she needs her to do.
She's a very easy person to have around the home and fits in with everyone around and most importantly is always flexible. We just can't recommend her highly enough.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)Thank you so much for taking the time to share such a lovely review. We take the time to ensure that the carers we hire are aligned with our company values and genuinely exhibit a caring nature. We are so proud that you, your mum and your sister are happy with the carer and we wish you and your family all the best.

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Review of
Promedica24 (Lancashire)
from J G (Daughter of Client) published on 13 August 2025 Submitted via Website • Report

Overall Experience

Promedica24's have been very supportive throughout our experience providing professional advice and guidance. They are a very friendly and helpful dealing with any queries quickly and efficiently.
The Carers provided have been of a high professional standard, friendly and cheerful and efficient in

dealing with any difficult situations. They have had a calming influence on my parents.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)Thank you so much for taking the time to write this lovely review. We are proud that you are happy with our service and wish you and your family all the best.

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Review of
Promedica24 (Lancashire)
from Tina B (Daughter of Client) published on 9 May 2025 Submitted via Website • Report

Overall Experience

We turned to Promedica24 when my father couldn't manage at home on his own anymore due to dementia and mobility issues. The manager talked us through the whole process and assessed dads needs. As with many people, dad didn't want 'strangers in his house' but when the carer came into his life with kindness,

encouragement, laughter and cooking skills, his attitude changed. He was happy with the banter between them and he missed her on her breaks back home. She became his regular carer until he sadly passed away in March 2025. Thanks to the dedication of the manager, who was always at the end of the phone as well as her visits and the support of the carer, dads last year was spent in his own home enjoying his garden, trips out and his visitors. This was so important to him and to us as a family. We would recommend Promedica24 to family and friends.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)Firstly, please accept our deepest sympathies on the passing of your father. We send our condolences to you and your family. Secondly, thank you for taking the time to write this lovely review and share your experience with us. We are proud to have been able to support your father to remain in his own home and that he built such a lovely relationship with his carer. We wish you and your family all the best.

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Review of
Promedica24 (Lancashire)
from Anthony M (Client) published on 21 April 2025 Submitted via Website • Report

Overall Experience

First time with a home carer.
The interview with me was relaxed and wih 2 different personnel to find exactly my needs 24/7. Very good outcome for myself and carer really patient and understanding with my wife who has dementia.
So far a very good result with an experienced handler able to suggest

ways to make life easier.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)Thank you so much for taking the time to write this lovely review and sharing your experience. Our Care Assessments are extensive and include holistic aspects of the individual's likes, dislikes, routines, and preferences that take into consideration the whole person and not just their personal care needs. We hire carers based off their alignment with our values: caring, responsive, positive attitude and excellence. So we are proud to hear that your carer has worked to these standards. We wish you and your family all the best on your care journey.

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Review of
Promedica24 (Lancashire)
from Julie W (Daughter of Client) published on 4 April 2025 Submitted via Website • Report

Overall Experience

My parents have used Promedica for almost 3 years and when 18 months ago their needs became greater and we moved to having 2 live in carers. In February my mother passed away. The 2 carers were exceptional in how they cared for my mother, my father and us during those last few hours. The carer who later

stayed to be with my father has been empathetic and understanding of his grief and needs. This gave the extended family such peace of mind as we do not live close by. We could not be more grateful for her care and compassion.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)Firstly please accept our heartfelt condolences on the passing of your mother. We are very sorry for your family's loss. Secondly, thank you so much for taking the time to write such a lovely review. We pride ourselves on our carers who genuinely care about the people we support. Compassion and empathy are vital aspects of providing excellent, personal centred care, and these are qualities we look for when hiring. We wish you and your father all the best.

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Review of
Promedica24 (Lancashire)
from W S (Daughter of Client) published on 21 January 2025 Submitted via Website • Report

Overall Experience

You have no say in the choice of carer, details of new carers are sent at very short notice and the profiles don't really give useful information. Several of the carers sent over a period of 3 months were inexperienced and didn't have the skills to look after my mother who has dementia. I always asked

for carers who could speak good English so that my mom could hear them clearly. This request wasn't met, my mom often couldn't understand what was being said to her, so she became frustrated and communication was very difficult. Communication between the carers and their managers and the managers and me was poor and I didn't feel involved in my mom's care. I couldn't recommend Promedica.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)Thank you for your feedback. Our records show that we have been supporting your mother since 2023. The care package started with one care worker which you were satisfied with and we received no complaints from you. In 2024 your mother's care package was reassessed and it was concluded that a second care worker was needed on the contract. You disagreed with this. Our records show that our Care Managers had several conversations with yourself to organise a suitable programme of care for your mother, but ultimately you decided not to progress with our recommendations. We pride ourselves on the high quality of care and support delivered by our carers and we were sorry to not be able to find an agreeable solution on this rare occasion.

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Review of
Promedica24 (Lancashire)
from R L (Daughter of Client) published on 26 April 2024 Submitted via Website • Report

Overall Experience

Promedica24’s Care Manager is exceptional (deserves 5+ stars). Handles all issues calmly, professionally and always with Mum’s best interests at heart. I literally couldn’t manage without her. The 4 stars is only because some carers pose challenges. But this will always happen. It’s how Promedical24

handles the issues/challenges that matter - and they have done this very well to date.

Reply from Stefanie Barlow, Marketing PM Executive. at Promedica24 (Lancashire)Thank you so much for your kind words and recognition of our Care Manager's exceptional service! We're thrilled to hear that they've consistently handled everything with professionalism and your mother's best interests at heart. While we understand that challenges with carers can arise, we're committed to addressing them effectively. Your feedback is invaluable, and we're grateful for the opportunity to continue providing high-quality care.

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Review of
Promedica24 (Lancashire)
from A B (Son of Client) published on 5 April 2024 Submitted via Website • Report

Overall Experience

We have been using Promedica24 for the past couple of years and overall, the service we have received has been of a high standard. In particular, one specific carer has been exceptional, quickly establishing rapport with my mother and as a result, gaining my mother's trust. I am very pleased with the

service being delivered.

Reply from Stefanie Barlow, Marketing PM Executive. at Promedica24 (Lancashire)Thank you for your kind words and positive feedback regarding our services. We greatly appreciate your recognition of our efforts and are delighted to hear about the exceptional care provided by our carer. It is our commitment to continue delivering high-quality service and maintaining the trust you have placed in us.

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Review of
Promedica24 (Lancashire)
from Jean C (Daughter of Client) published on 22 March 2024 Submitted via Website • Report

Overall Experience

We needed 24-hour care for my dad after a hip replacement. Having had 24/7 care for weeks in hospital we wanted him to be helped back to independence after returning from hospital. A friend recommended Promedica who were professional from our first contact. We had two visits from the management team

to meet and find out about my dad, his interests/beliefs etc and his physical and recovery needs. The carer arrived (and left!) promptly, as arranged and between times looked after my dad and house perfectly, encouraging him day on day to push himself a little more, doing more himself re his personal care, making a drink, dressing and by the time our contract ended, Dad was indeed back to pretty much where he had been before his fall. Behind the scenes, the admin and contract work, billing etc was timely and professional and we were kept fully informed. Promedica will be my first port of call if we need this type of care for my dad in future. Thank you so much.

Reply from Stefanie Barlow, Marketing PM Executive. at Promedica24 (Lancashire)Thank you for sharing your experience with Promedica24 live-in care services for your dad's post-hip replacement recovery. It's wonderful to hear that our team was able to provide professional, prompt, and personalised care, helping your dad regain his independence and reach a level of functionality close to his pre-fall state. We strive to ensure both the quality of care and administrative processes meet our client's needs, and we're glad to have exceeded your expectations. Should you require similar care in the future, we'll be honoured to assist again. Thank you for choosing Promedica24.

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Review of
Promedica24 (Lancashire)
from S M (Daughter of Client) published on 26 February 2024 Submitted via Website • Report

Overall Experience

Our carer for my father was just an angel, who arrived at the time in which my father's vascular dementia started to deteriorate further. Her patience and care and positive up upbeat attitude was just what he needed to keep him going.
I am happy with the communication and prompt attention we get from

Promedica on all administrative matters too, they are very efficient. But the main priority is of course having the right carer look after your family member and I feel Promedica have done a good job of assessing my father's needs and making an appropriate placement. We just wish the carer could have stayed longer!

Reply from Stefanie Barlow, Marketing PM Executive. at Promedica24 (Lancashire)Thank you for sharing your experience with us. We're truly touched to hear about the exceptional care your father received from our carer. Providing compassionate support is at the heart of what we do at Promedica24. We understand the importance of continuity in care and strive to make meaningful placements. Thank you for choosing Promedica24.

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Review of
Promedica24 (Lancashire)
from Kathryn H (Daughter of Client) published on 13 June 2023 Submitted via Website • Report

Overall Experience

Promedica24 have cared for our mother, now in her nineties, in her own home for the past three years. It has been a lifeline for our mum, who has dementia, enabling her to have the very best care and stay in familiar surroundings. We are so grateful for the amazing service we have had from carers who

have all been outstanding, and so incredibly patient and kind. They became almost a part of our family. Not only did they always anticipate our mother's needs and preferences, but they also cooked delicious and healthy meals for her, read and sang with her, and took her for daily walks when she was still mobile. Alas her mobility has now declined so that she needs the facilities of a care home, but the years with ProMedica have been a peaceful and happy chapter in her later life. The management side were always helpful and sympathetic when we had any questions or needed advice. We would not hesitate to recommend this company.

Reply from Stefanie Barlow, Marketing PM Executive. at Promedica24 (Lancashire)Thank you for entrusting us with the care of your mother. We are thrilled to hear that our carers have exceeded your expectations with their outstanding service, patience, and kindness. It warms our hearts to know that they have become an integral part of your family. Anticipating your mother's needs and preferences, preparing delicious and healthy meals, engaging in activities such as reading, singing, and daily walks have been essential components of our commitment to her well-being.

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Review of
Promedica24 (Lancashire)
from Aaron C (Son of Client) published on 12 May 2023 Submitted via Website • Report

Overall Experience

Promedica24 enabled our dad to remain at home in his last days, which was his strong preference. When we first contacted Promedica, they immediately provided very full and helpful information. Most important of all, all four carers who looked after our dad were very caring and great communicators.

Reply from Stefanie Barlow, Marketing PM Executive. at Promedica24 (Lancashire)Thank you for taking the time to write your review. It's lovely to hear that Promedica24 allowed your dad to stay at home, his preferred place, during his last days. It's also wonderful to hear that all four carers were caring and great communicators, making a positive impact on your dad's care.

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Review of
Promedica24 (Lancashire)
from I M (Client) published on 20 April 2023 Submitted via Website • Report

Overall Experience

The quality of care, support and professionalism I’ve received from Promedica24 have been exemplary and I would have no hesitation in recommending them. I was particularly blessed by my carer who fitted in splendidly and whose kindness and attention to detail in following the clinicians instructions

was superb and aided my post operative recuperation.

Reply from Zoe Armbrust, Communications Executive at Promedica24 (Lancashire)Thank you for taking the time to share your experience. We are thrilled to learn that your carer provided you with exceptional care and was able to support you during your recovery, and that you received exemplary support and professionalism from the team.

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Review of
Promedica24 (Lancashire)
from A B (Daughter of Client) published on 12 April 2023 Submitted via Website • Report

Overall Experience

We cannot thank Promedica enough. We worked very hard to keep my mother with motor neurone disease at home until the end of her life. A previous care company had also tried extremely hard to meet Mum's needs, but within 18 months we had been through 33 live-in carers (2:1 package), and this had been

distressing and frustrating for everyone involved. Promedica helped us put together a very bespoke 3:1 live-in care package which enabled us to support Mum successfully at home to the end of her life, and we can’t thank the wonderful and very professional carers enough. Our very sincere thanks also goes to all of them, without whom the package would not have been possible. This includes their team leader and customer services support who were absolutely key to ensuring the package we built was robust enough to support Mum and the complexities of her care. A huge thank you to everyone - the support provided by Promedica has been excellent.

Reply from Stefanie Barlow, Marketing PM Executive. at Promedica24 (Lancashire)Thank you for sharing your story with us. It's great to hear that Promedica24 was able to provide a bespoke 3:1 live-in care package that met your mother's needs and enabled her to stay at home until the end of her life. It's also wonderful to hear that the carers were very professional and that their team leader and customer service support were instrumental in ensuring the success of the package. We appreciate your gratitude towards Promedica24 and the team for their excellent support.

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Review of
Promedica24 (Lancashire)
from S M (Daughter of Client) published on 26 January 2023 Submitted via Website • Report

Overall Experience

The ProMedica 24 service provided wonderful support to our mother after she had a fall that left her permanently disabled. It was a great relief to our family to know she was being looked after so well. ProMedica 24 continued to care for her through the rest of her life until she died. One of the carers

from ProMedica 24 did several placements looking after our mother and we were so lucky that she was helping to look after her at home in her last week of life, as our mother loved her and she was like family to us all.
Staff provided excellent managerial support to the carers, my mother and ourselves. Some of the carers who had worked with other agencies said that they have never been so well supported before in their care work. It was clear that this made a huge difference to the morale and confidence of the carers.
We cannot thank ProMedica24 enough!

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)Firstly, please accept our deepest sympathies for the loss of your mother. Secondly, thank you so much for taking the time to share such a lovely review. We are glad to have been able to support your family when you needed us. Our carers truly are the heart of everything we do and we work continuously to ensure they are well-supported, trained, and feel valued. Thank you for trusting us with the care of your mother, we wish you and your family all the best.

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Review of
Promedica24 (Lancashire)
from Alison G (Daughter of Client) published on 17 January 2023 Submitted via Website • Report

Overall Experience

2022 was nothing short of a nightmare after the sudden deaths of my sister and my mother. Our family were ripped apart and to add to it all my father became very ill with encephalitis that left him unable to do anything for himself for over a month. He recovered dramatically in our local cottage hospital

and was discharged the day before my mother's funeral - quite a day 1 for his carer! Promedica24 have been marvellous. I am a GP and live 100 miles away from family. My father is almost blind and is much better in his own home where he has lived for over 50 years.
The whole process from start to finish was open and professional and the promises made were kept. Our area manager has been thorough, easy to get hold of and quick to respond. I was reassured that they are CQC-regulated and the regional partner was very patient with all my queries! Dad is well looked after and has enjoyed learning Polish recipes. I would not hesitate to recommend!

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)Firstly, please accept our sincere condolences for the sad loss of your mother and sister, we are very sorry for the grief your family must be experiencing. Secondly, thank you so much for taking the time to write such a lovely review. We are glad we are able to support your father in his recovery and are overjoyed at the peace of mind this had offered you. We wish you and your dad all the best for 2023!

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Review of
Promedica24 (Lancashire)
from Stewart W (Son of Client) published on 19 August 2022 Submitted via Website • Report

Overall Experience

I had promised my father before he died that I would look after my mother and keep her at home as long as I could. I had a company come in to look after her on a live contract. They were ok. However, Promedica 24 were recommended to me and I will always be great full to them as the care my mother has

received has been everything that my father and I could have wished for. The girls have not only looked after my mother but the house has been looked after and always clean. Any questions I have had have been dealt with by the Regional Partner straight away and I could not ask for better service. On the care side I have the area manager who sorted out anything I asked of her. She is absolutely fantastic at what she does and a wonderful girl with it. I can only say that what has been the most difficult time in my life watching my mother who has dementia changing with time being looked after so well has helped me to cope with it. Thank you so much to Promedica 24.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)Thank you for your lovely review. We are honoured that we were able to care for your mother and play our part in keeping your promise to your father. Sending best wishes to you and your family from all of the Promedica24 Team.

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Review of
Promedica24 (Lancashire)
from S T (Daughter of Client) published on 25 April 2022 Submitted via Website • Report

Overall Experience

I have found my experience with Promedica24 very positive right from the start. They were very keen to get to know my mother and her requirements so an appropriate carer could be found. The communication was excellent throughout but didn’t feel rushed into making decisions. All questions and queries

that I had before embarking on the contract were answered in a very timely and honest way reassuring me throughout that I was making the right choice.
When the carer arrived at our home, the settling in process was also thorough for the carer and my mother by the care manager. She tried to ensure that the transition was as smooth as possible for all involved. The carers we had we all very willing, patient and caring and worked hard to ensure that all aspects of my mother’s care were taken care of.
I have found the staff exceptional supportive throughout and would highly recommend Promedica24.

Reply from Promedica24, Marketing Team at Promedica24 (Lancashire)Thank you for your kind words. We believe we have a fantastic care team that identifies the most appropriate carer to provide live-in home care that meets your specific needs. Your recognition of this is appreciated by every member of our team.

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Review of
Promedica24 (Lancashire)
from Vicky E (Daughter-in-law of Client) published on 23 February 2022 Submitted via Website • Report

Overall Experience

We have been very pleased with our carer, she is a very caring person and respects the feelings of my mother-in-law. Our care manager is easily available and is very helpful in ensuring we get the best service from ProMedica24.

Reply from Promedica24, Marketing Team at Promedica24 (Lancashire)Thank you for your kind words. We believe we have a fantastic care team and your recognition of this is appreciated by every member of our team.

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Home Care Provider Owned by Promedica24 (Lancashire) Ltd in Lancashire

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Promedica24 (Lancashire) Ltd Reviews in Lancashire (124)

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