Home Care Providers Owned by Promedica24 (Lancashire) Ltd in Lancashire

To sum up I am very well looked after. I have no personal experience of the staff and management (they are in Warsaw!) but they seem to be very well organised.

Promedica were very kind and caring and considerate in finding appropriate carers for us. Their attention to detail was faultless and we would not hesitate to recommend the company. We were able to contact the company 24/7 which was reassuring.

- Very poor management of changeovers.

She's a very easy person to have around the home and fits in with everyone around and most importantly is always flexible. We just can't recommend her highly enough.

The Carers provided have been of a high professional standard, friendly and cheerful and efficient in dealing with any difficult situations. They have had a calming influence on my parents.

We turned to Promedica24 when my father couldn't manage at home on his own anymore due to dementia and mobility issues. The manager talked us through the whole process and assessed dads needs. As with many people, dad didn't want 'strangers in his house' but when the carer came into his life with kindness, encouragement, laughter and cooking skills, his attitude changed. He was happy with the banter between them and he missed her on her breaks back home. She became his regular carer until he sadly passed away in March 2025. Thanks to the dedication of the manager, who was always at the end of the phone as well as her visits and the support of the carer, dads last year was spent in his own home enjoying his garden, trips out and his visitors. This was so important to him and to us as a family. We would recommend Promedica24 to family and friends.

So far a very good result with an experienced handler able to suggest ways to make life easier.

My parents have used Promedica for almost 3 years and when 18 months ago their needs became greater and we moved to having 2 live in carers. In February my mother passed away. The 2 carers were exceptional in how they cared for my mother, my father and us during those last few hours. The carer who later stayed to be with my father has been empathetic and understanding of his grief and needs. This gave the extended family such peace of mind as we do not live close by. We could not be more grateful for her care and compassion.

You have no say in the choice of carer, details of new carers are sent at very short notice and the profiles don't really give useful information. Several of the carers sent over a period of 3 months were inexperienced and didn't have the skills to look after my mother who has dementia. I always asked for carers who could speak good English so that my mom could hear them clearly. This request wasn't met, my mom often couldn't understand what was being said to her, so she became frustrated and communication was very difficult. Communication between the carers and their managers and the managers and me was poor and I didn't feel involved in my mom's care. I couldn't recommend Promedica.

Promedica24’s Care Manager is exceptional (deserves 5+ stars). Handles all issues calmly, professionally and always with Mum’s best interests at heart. I literally couldn’t manage without her. The 4 stars is only because some carers pose challenges. But this will always happen. It’s how Promedical24 handles the issues/challenges that matter - and they have done this very well to date.

We have been using Promedica24 for the past couple of years and overall, the service we have received has been of a high standard. In particular, one specific carer has been exceptional, quickly establishing rapport with my mother and as a result, gaining my mother's trust. I am very pleased with the service being delivered.

We needed 24-hour care for my dad after a hip replacement. Having had 24/7 care for weeks in hospital we wanted him to be helped back to independence after returning from hospital. A friend recommended Promedica who were professional from our first contact. We had two visits from the management team to meet and find out about my dad, his interests/beliefs etc and his physical and recovery needs. The carer arrived (and left!) promptly, as arranged and between times looked after my dad and house perfectly, encouraging him day on day to push himself a little more, doing more himself re his personal care, making a drink, dressing and by the time our contract ended, Dad was indeed back to pretty much where he had been before his fall. Behind the scenes, the admin and contract work, billing etc was timely and professional and we were kept fully informed. Promedica will be my first port of call if we need this type of care for my dad in future. Thank you so much.

I am happy with the communication and prompt attention we get from Promedica on all administrative matters too, they are very efficient. But the main priority is of course having the right carer look after your family member and I feel Promedica have done a good job of assessing my father's needs and making an appropriate placement. We just wish the carer could have stayed longer!

Promedica24 have cared for our mother, now in her nineties, in her own home for the past three years. It has been a lifeline for our mum, who has dementia, enabling her to have the very best care and stay in familiar surroundings. We are so grateful for the amazing service we have had from carers who have all been outstanding, and so incredibly patient and kind. They became almost a part of our family. Not only did they always anticipate our mother's needs and preferences, but they also cooked delicious and healthy meals for her, read and sang with her, and took her for daily walks when she was still mobile. Alas her mobility has now declined so that she needs the facilities of a care home, but the years with ProMedica have been a peaceful and happy chapter in her later life. The management side were always helpful and sympathetic when we had any questions or needed advice. We would not hesitate to recommend this company.

Promedica24 enabled our dad to remain at home in his last days, which was his strong preference. When we first contacted Promedica, they immediately provided very full and helpful information. Most important of all, all four carers who looked after our dad were very caring and great communicators.

The quality of care, support and professionalism I’ve received from Promedica24 have been exemplary and I would have no hesitation in recommending them. I was particularly blessed by my carer who fitted in splendidly and whose kindness and attention to detail in following the clinicians instructions was superb and aided my post operative recuperation.

We cannot thank Promedica enough. We worked very hard to keep my mother with motor neurone disease at home until the end of her life. A previous care company had also tried extremely hard to meet Mum's needs, but within 18 months we had been through 33 live-in carers (2:1 package), and this had been distressing and frustrating for everyone involved. Promedica helped us put together a very bespoke 3:1 live-in care package which enabled us to support Mum successfully at home to the end of her life, and we can’t thank the wonderful and very professional carers enough. Our very sincere thanks also goes to all of them, without whom the package would not have been possible. This includes their team leader and customer services support who were absolutely key to ensuring the package we built was robust enough to support Mum and the complexities of her care. A huge thank you to everyone - the support provided by Promedica has been excellent.

We cannot thank ProMedica24 enough!

The whole process from start to finish was open and professional and the promises made were kept. Our area manager has been thorough, easy to get hold of and quick to respond. I was reassured that they are CQC-regulated and the regional partner was very patient with all my queries! Dad is well looked after and has enjoyed learning Polish recipes. I would not hesitate to recommend!

I had promised my father before he died that I would look after my mother and keep her at home as long as I could. I had a company come in to look after her on a live contract. They were ok. However, Promedica 24 were recommended to me and I will always be great full to them as the care my mother has received has been everything that my father and I could have wished for. The girls have not only looked after my mother but the house has been looked after and always clean. Any questions I have had have been dealt with by the Regional Partner straight away and I could not ask for better service. On the care side I have the area manager who sorted out anything I asked of her. She is absolutely fantastic at what she does and a wonderful girl with it. I can only say that what has been the most difficult time in my life watching my mother who has dementia changing with time being looked after so well has helped me to cope with it. Thank you so much to Promedica 24.