These prices are only a guideline, please contact Promedica24 to find out the exact price for your requirements.
Promedica24 has a Review Score of 9.1 (9.059) out of 10, based on 11 reviews in the last 2 years.
Over all time Promedica24 has 124 reviews.
I'm sorry to hear about your experience with our services. Following a thorough review, I understand that you have been in contact with our care team to address several concerns, but unfortunately, our proposed solutions did not meet your expectations. Given this we regretfully had no option but to issue notice of termination of services. We hope that you will find a care provider that will offer you the service you desire and we wish you and your family all the best.
Thank you so much for taking the time to share such a lovely review. We take the time to ensure that the carers we hire are aligned with our company values and genuinely exhibit a caring nature. We are so proud that you, your mum and your sister are happy with the carer and we wish you and your family all the best.
Thank you so much for taking the time to write this lovely review. We are proud that you are happy with our service and wish you and your family all the best.
Firstly, please accept our deepest sympathies on the passing of your father. We send our condolences to you and your family. Secondly, thank you for taking the time to write this lovely review and share your experience with us. We are proud to have been able to support your father to remain in his own home and that he built such a lovely relationship with his carer. We wish you and your family all the best.
Thank you so much for taking the time to write this lovely review and sharing your experience. Our Care Assessments are extensive and include holistic aspects of the individual's likes, dislikes, routines, and preferences that take into consideration the whole person and not just their personal care needs. We hire carers based off their alignment with our values: caring, responsive, positive attitude and excellence. So we are proud to hear that your carer has worked to these standards. We wish you and your family all the best on your care journey.
Firstly please accept our heartfelt condolences on the passing of your mother. We are very sorry for your family's loss. Secondly, thank you so much for taking the time to write such a lovely review. We pride ourselves on our carers who genuinely care about the people we support. Compassion and empathy are vital aspects of providing excellent, personal centred care, and these are qualities we look for when hiring. We wish you and your father all the best.
Thank you for your feedback. Our records show that we have been supporting your mother since 2023. The care package started with one care worker which you were satisfied with and we received no complaints from you. In 2024 your mother's care package was reassessed and it was concluded that a second care worker was needed on the contract. You disagreed with this. Our records show that our Care Managers had several conversations with yourself to organise a suitable programme of care for your mother, but ultimately you decided not to progress with our recommendations. We pride ourselves on the high quality of care and support delivered by our carers and we were sorry to not be able to find an agreeable solution on this rare occasion.
Thank you so much for your kind words and recognition of our Care Manager's exceptional service! We're thrilled to hear that they've consistently handled everything with professionalism and your mother's best interests at heart. While we understand that challenges with carers can arise, we're committed to addressing them effectively. Your feedback is invaluable, and we're grateful for the opportunity to continue providing high-quality care.
Thank you for your kind words and positive feedback regarding our services. We greatly appreciate your recognition of our efforts and are delighted to hear about the exceptional care provided by our carer. It is our commitment to continue delivering high-quality service and maintaining the trust you have placed in us.
Thank you for sharing your experience with Promedica24 live-in care services for your dad's post-hip replacement recovery. It's wonderful to hear that our team was able to provide professional, prompt, and personalised care, helping your dad regain his independence and reach a level of functionality close to his pre-fall state. We strive to ensure both the quality of care and administrative processes meet our client's needs, and we're glad to have exceeded your expectations. Should you require similar care in the future, we'll be honoured to assist again. Thank you for choosing Promedica24.
Thank you for sharing your experience with us. We're truly touched to hear about the exceptional care your father received from our carer. Providing compassionate support is at the heart of what we do at Promedica24. We understand the importance of continuity in care and strive to make meaningful placements. Thank you for choosing Promedica24.
Thank you for entrusting us with the care of your mother. We are thrilled to hear that our carers have exceeded your expectations with their outstanding service, patience, and kindness. It warms our hearts to know that they have become an integral part of your family. Anticipating your mother's needs and preferences, preparing delicious and healthy meals, engaging in activities such as reading, singing, and daily walks have been essential components of our commitment to her well-being.
Thank you for taking the time to write your review. It's lovely to hear that Promedica24 allowed your dad to stay at home, his preferred place, during his last days. It's also wonderful to hear that all four carers were caring and great communicators, making a positive impact on your dad's care.
Thank you for taking the time to share your experience. We are thrilled to learn that your carer provided you with exceptional care and was able to support you during your recovery, and that you received exemplary support and professionalism from the team.
Thank you for sharing your story with us. It's great to hear that Promedica24 was able to provide a bespoke 3:1 live-in care package that met your mother's needs and enabled her to stay at home until the end of her life. It's also wonderful to hear that the carers were very professional and that their team leader and customer service support were instrumental in ensuring the success of the package. We appreciate your gratitude towards Promedica24 and the team for their excellent support.
Firstly, please accept our deepest sympathies for the loss of your mother. Secondly, thank you so much for taking the time to share such a lovely review. We are glad to have been able to support your family when you needed us. Our carers truly are the heart of everything we do and we work continuously to ensure they are well-supported, trained, and feel valued. Thank you for trusting us with the care of your mother, we wish you and your family all the best.
Firstly, please accept our sincere condolences for the sad loss of your mother and sister, we are very sorry for the grief your family must be experiencing. Secondly, thank you so much for taking the time to write such a lovely review. We are glad we are able to support your father in his recovery and are overjoyed at the peace of mind this had offered you. We wish you and your dad all the best for 2023!
Thank you for your lovely review. We are honoured that we were able to care for your mother and play our part in keeping your promise to your father. Sending best wishes to you and your family from all of the Promedica24 Team.
Thank you for your kind words. We believe we have a fantastic care team that identifies the most appropriate carer to provide live-in home care that meets your specific needs. Your recognition of this is appreciated by every member of our team.
Thank you for your kind words. We believe we have a fantastic care team and your recognition of this is appreciated by every member of our team.
The Review Score of 9.1 (9.059) out of 10 for Promedica24 is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Promedica24 is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9Grzegorz has gone from strength to strength within the Promdica24 family. Initially joining the company as Finance Manager he has progressed to being appointed Country Manager in 2022.
In his position he wishes to keep the business growth within the UK, upholding our mission as live-in care specialists of championing the choice for all of our service users.
Joining the company over 9 years ago Katarzyna has shown her passion for the person-centred care we deliver being responsible for overseeing the operations and the workflow between the UK and Polish teams.
In May 2022 Katarzyna passed her DBA and is focused on researching and developing approaches that can strengthen the best outcomes for people who are at the centre of our services.
Tina has worked in care for 42 years – 2 years as a volunteer from 16 – 18 in a home for people with disabilities and then 40 years in care in various roles.
Working across hospitals, complex care, training roles, care manager roles and a Regional Manager role for 10 years.
Tina was also a long-term foster carer, for over 20 years, providing care and compassion to over 30 children in that time.
Tina prides herself on providing good quality care, with compassion and empathy for the people we provide a service to and treating others as we would wish to be treated.
I started working in care over 15 years ago. My son was two and a half at the time and I needed a job that would fit around being his mum.
I started as a Care Support Worker and quickly found that I really enjoyed being part of a care team. Hearing people's stories, and being able to be a small part in ensuring they still knew they were valued and that they still had a lot to offer this world gave me a sense of knowing that this was the career path for me.
I believe starting as a Carer and then working my way up has allowed me to see the different processes and given me a better overall understanding. I am passionate about good person-centred care where the person is always at the heart of everything we do. I worked my way up over the years studying as I went along.
I worked as a Carer, Admin Support, Trainer, Locality Manager, Client Relationship Manager, and Care Manager and after completing my level 5, I have now moved up into the Registered Manager Role.
Working within Promedica24 has given me a great sense of teamwork, of the importance of supporting your team, and a great understanding of how putting the people who use our service first has great benefits for all.
I hope to lead with a servant's heart and enable my team to achieve their goals. Care is where my heart lies, and being able to be a part of a fantastic care company in a leadership role is a challenge I am looking forward to, and one where I will give my very best. I will uphold our values, and work hard with my colleagues to ensure we deliver the best possible person-centred care.
I choose to work in the care sector because I meet lots of amazing people all the time, from the people we support to other like-minded colleagues who genuinely care.
Working for Promedica24 has given me the opportunity to really make a difference to people who prefer to stay in their own homes, at a time in their lives when they feel a little more vulnerable.
I choose to come into the care profession as I wanted to try a new career path, and wanted to become a nurse.
Working for Promedica24 is never dull, every day brings a new challenge and always something different.
I choose to work in the care sector because I know I am making a positive difference every day.
I have worked in care for 25+ years, I chose this line of work as I believe it to be one of the most rewarding jobs.
Promedica24 is the best company that I have worked for, they are very caring and passionate about delivering quality, person-centred care.
I have worked in care for the last 28 years in the community and residential care with elderly and special needs children. I personally feel it is the best job as I get to help people either to learn and develop or to remain in their homes safely and well. Developing relationships with them learning about their past and their wishes, likes and dislikes to meet their needs.
I have met people who worked with Laural and Hardy, and a dancer who was with the Russian ballet. You never know what people have done till get to know them and ask which I feel is what makes the work so interesting.
I have been with Promedica24 for 5 years and I enjoy that every day is completely different, I work with a fantastic team and we all work together to promote the outcomes of the people who use our service.
I have worked in the care industry in a variety of settings and positions since 2004, joining Promedica24 in 2023 as a Care Manager. I am passionate about quality care and advocating for people using the service. I love working with a company that shares my passion and values.
I have worked in the care sector for the last 17 years.
I enjoy being able to lead and make a difference in people’s lives.
I am passionate about care and grateful I am in a role that allows me to advocate for people.
Lorraine has worked in health and social care for over 14 years. Over the years she has worked as a care worker, up to a care manager, including managing a brain injury team.
Lorraine is Level 5 Qualified and has a passion for delivering person-centred care.
She also enjoys supporting training and loves to help others, taking great pride in her job.
Hello, I’m Gary - your Regional Partner for North Yorkshire and Lancashire. I launched the Promedica24 Lancashire office in 2016 with my partner Gill, before expanding our services to North Yorkshire, offering people a genuine alternative to residential care. I’ve previously worked for the Met Office on its Healthy Outlook Initiative, supporting the NHS and Primary Care Trusts to help keep people with respiratory health conditions to live well at home at times of poor weather, whilst also helping to avoid hospital admissions.
A common theme throughout my career is my desire to help and support others. Whether through my community fundraising initiatives with local charities such as Dementia Forward or through raising key issues with decision makers in health and social care – I am passionate about ensuring the people of Lancashire and North Yorkshire can live independently and well in the comfort of their own homes.
In my spare time I enjoy playing golf, walking in the countryside with Gill and our dogs, and watching my favourite football team, Manchester United – though that's not been too enjoyable in recent times!
Hello, I’m Mark – your Regional Partner for Dorset, Hampshire & the New Forest. I joined Promedica24 in 2015 to provide people with a genuine alternative to residential care. With over 15 years of experience in the care industry, I continue striving to help meet the real need for live-in care in the southwest.
I am convinced supporting people to remain in the home they love is the best environment for people who find themselves needing support. As life chips away at our capabilities, we will all need some level of support. This varies greatly from preparing meals, providing a means for people to remain active in their communities to helping couples remain together. The relationships I have witnessed and the changes we have enabled show me that we are making a positive impact in people’s lives every day.
In my spare time, I act as a non-paid driver for my daughter ferrying her to various clubs, and I occasionally get out for a bike ride with friends. With two cats, a dog, a hamster, fish, and frogs, there is always something to do. Walking our dog Thor keeps me fit whatever the weather and I’m fortunate to live in a lovely area with the beach and forest not far away.
I am also a Dementia Friend with the Alzheimer’s Society, raising awareness and understanding of what it’s like living with the condition in my community.
Hello, I’m John – your Regional Partner for Chester, Cheshire, and North Wales. I launched the Promedica24 Cheshire branch just over five years ago to provide the communities I serve with a genuine alternative to residential care. I’m proud to say my live-in care branch is known amongst the Cheshire community as the go-to provider in the area.
Caring for people is part of my family heritage. My parents both worked in the NHS, my sister still does, and my children aspire to be dietitians and physiotherapists. As a teenager, I saw how hard it was for my parents to juggle their busy jobs whilst raising a young family and caring for my grandparents. I know what this pressure looks and feels like for people now.
Today, what my parents want from professional care in later life has radically altered. They wish to remain at home. To stay in familiar surroundings, with family and friends able to visit at any time. To keep their pets, their possessions, and routines. To live their own lives and have their own choices. I very much welcome a chat with you to see how we can improve you and your loved one's life if professional care is required.
In my spare time, you’ll find me in my garden or on a tennis court (I’m quite competitive). Maybe reading a history book - if I get any peace and quiet with teenage children around – which isn’t often!
Hello, I’m Jonathan – your Regional Partner for Wirral. I launched the Promedica24 branch in 2016 after identifying a real need for alternatives to residential care in the area. I was born in Clatterbridge and grew up in West Kirby before going to the University of Leeds to read Russian and Czech. I spent over 20 years in the IT and telecommunications sector, working across the UK and Europe meeting people from many different nationalities and cultures. I’m now married and live in Heswall with my family.
I am part of the Dementia Friends initiative, participating in Dementia Services Showcase events in addition to being a key speaker at Later Life Seminars with AgeUK Wirral. I look forward to working with you and seeing how we can best support you to live independently in the comfort of your own home.
As a keen fan of the outdoors, I was an active member and volunteer at Neston Cricket club for over 10 years and I’m now a volunteer and participant at both West Kirby and Dee Sailing Clubs where I sail with my children. In Wirral, we are fortunate to have an abundance of wonderful outdoor spaces on our doorstep and I hope people of all ages can continue to enjoy them for a long time to come.
Hello, I’m Rishard – your Regional Partner for Berkshire and South Buckinghamshire. I was born in South Africa and launched the Promedica24 Berkshire and South Buckinghamshire branch six years ago. Before this, I was a teacher and Head of Department for Speech, Drama and English Literature students in South Africa, New Zealand and the UK for more than 30 years. I hold a CELTA qualification and can teach English as a second language. I have also been a professional actor on stage and in the film both in South Africa and England, having appeared in numerous productions.
Running my live-in care branch has allowed me to use my life to benefit the lives of others. I especially feel a deep sense of gratitude when you assist a person who has spent months in a hospital bed, to finally be in their own home, to see the smile on their face as they settle into their favourite seat. I look forward to being of service to you, making your life more comfortable, and getting you home.
I’m an avid aviation enthusiast, photographer and videographer. I also have a love for travel and cooking.
Hello, I’m Tibor – your Regional Partner for North & West Surrey. As one of the very first franchise partners in the UK, I have been running my live-in care branch in Surrey since April 2014. Back in my home country, Hungary, I worked in PR and sales, before moving into the care industry and working as a carer for two years. Fast forward eight years, and I have helped hundreds of families across Surrey find the support they need.
I am passionate about making a difference in my community, and my role as Regional Partner is to ensure people have access to the support they need to live their lives. Whether your loved one requires help around the home, or you are finding everyday tasks just that little bit more challenging, we are here to provide you with the best possible care to live your life independently in the comfort of your own home.
For almost two years, before Covid, I supported the local community as a volunteer driver, taking vulnerable people to GP and hospital appointments. I have also been helping a local family with two disabled children for several years as a translator and interpreter to keep in touch with social services and healthcare professionals.
Hello, I’m Chris – your Regional Partner for West Sussex. I launched my Promedica24 branch in 2017 and for over five years have enabled people to live independently and well in the comfort of their own homes. Before this, I held several senior management positions and directorships, leading business development and sales teams within the media industry.
I strive to ensure the residents of West Sussex can access a genuine alternative to residential care. I’m motivated by a personal commitment that everyone should have the choice and ability to access high-quality care at home. Whether short, long-term, respite, or urgent care is required, the Promedica24 care team and I are on hand to provide the highest quality support for you or a loved one.
In my spare time, I enjoy gardening and attending auctions. I also play golf and cycle around the beautiful villages of West Sussex. I am also a key sponsor and volunteer at The Glamour Club, a local community event for the over-55s in Worthing which is on a mission to end loneliness and loneliness caused by social isolation in Worthing and beyond.
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