Promedica24

Suite 38 Hardmans Business Centre, New Hall Hey Road, Rossendale BB4 6HH
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9.1 124 Reviews
  • Promedica24, Rossendale
Promedica24 delivers live-in home care to vulnerable adults as an alternative to residential care homes. Live-in care provides individuals with 24/7 care from a fully trained carer living in the individual’s own home, ensuring a person-specific plan while in a familiar environment.

Promedica24's live-in care packages enable you to keep living your life as you know it. With a range of packages available, from companionship to complex care needs, Promedica24 offers you the right level of support, whenever you need it.

Promedica24 is dedicated to providing high quality home care. The company has been honing its approach since its launch in 2004, and their high rating on homecare.co.uk highlights that people are pleased with the care they provide.

Highly trained Carers have around-the-clock support from the team of Care Managers and continuously undergo further training to enhance their skill set. The efficient and smooth process means that you can expect to start your care contract as soon as you are ready. The comprehensive, person-centred care assessment covers all aspects of your care, likes and dislikes, and personal goals. This means you receive the support you require to remain as independent as possible, no matter how complex your needs.

Promedica24 operates across England and is fully regulated by the CQC.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26
  • Weekly Live-in Care Fees: £1095 – £1695

These prices are only a guideline, please contact Promedica24 to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Promedica24 (Lancashire) Ltd

Person in charge

  • Grzegorz Wrzosek (Country Manager)
9.1

Promedica24 has a Review Score of 9.1 (9.059) out of 10, based on 11 reviews in the last 2 years.
Over all time Promedica24 has 124 reviews.

Overall Experience
  • 98
  • 22
  • 2
  • 0
  • 2
Date Published
  • 124
  • 6
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  • 11
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Reviewer Connection to Promedica24
  • 54
  • 24
  • 18
  • 5
  • 5
  • 3
  • 2
  • 2
  • 2
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  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 124, showing 61-80
Review from Elizabeth H (Daughter of Client) published on 8 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family can't thank Promedica24 enough for the professional care and support they gave us while caring for mum for the last 11 months. All the carers we had in this time cared for mum extremely well with dignity, they became one of the family.
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Review from Peter C (Son of Client) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our carer over the last couple of months has been fantastic. Very dedicated, always smiling and well liked by my mother and my Aunt. Her time here ends today, but we would love to have her back sometime.
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Review from Jean O (Client) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I needed post-operative care and a carer came for almost 3 weeks. She has been absolutely fantastic. I could not have anyone better and we are good friends.
Reply from John Pughe at Promedica24

Pleasure to take care of you after your operation, Jean. Hope you are continuing to get stronger and if you or your friends ever need our services in the future, please just give us a call.

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Review from Judy G (Power of Attorney of Client) published on 13 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
She has not felt so secure and happy for many years. Her carers are friendly and treat her with dignity and respect. They are able to represent her with concerns and contact any professional support as and when needed. The head office contact is friendly and courteous.
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Review from Fleur G (Daughter of Client) published on 11 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Promedica24 have been providing live-in care for my mum, for the last couple of months and I cannot fault the care she has been given.


The process of setting up her care was flawless and we were well informed during every step, and we continue to be supported and kept up to date. We have used a

number of different care providers over the years and none have come close to Promedica24.


The carers are dedicated, caring and professional and listen to the needs of my Mum. They make her feel comfortable and safe in her own home, whilst also giving her that bit of extra freedom to help take her out of the house and she is always treated with dignity.


I would highly recommend Promedica24 and would like to thank you for all your support so far!

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Review from Andrew R (Son of Client) published on 7 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father received in-home care from two Promedica staff, arranged by the manager, until his deteriorating health required alternative arrangements.
I was extremely impressed by the obvious quality of their training and their professionalism. They were honest, caring, hardworking and easy to get on
with, always putting his interests first.
They could not have looked after him better if he had been their own grandfather.
I would not hesitate to recommend Promedica to someone looking for care in the home.
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Review from Tim W (Client) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service has been fine. The occasional misfits have been sorted out quickly and with little fuss.
Reply from Gary Derbyshire at Promedica24

Thank you for your review, it is greatly appreciated.

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Review from Penelope N (Daughter of Client) published on 28 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following my father’s death, we were in need of finding an agency to provide live-in care for my 84-year-old mother. After meeting with several agencies it was clear to me that Promedica 24 were offering the best service both in terms of compassionate care and financially. The Manager very quickly came
alongside the family and seemed to understand the situation in a heartfelt yet professional way.


The care manager has been excellent at responding to the needs of my mother and always seems to have time to listen to any problems that arise.


I would highly recommend Promedica 24 to anyone requiring 24-hour care.

Reply from Mark Muller at Promedica24

Thank you for your kind words, it is always a pleasure to visit. Kind Regards

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Review from Fran L (Daughter of Client) published on 7 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 88-year-old mum is registered disabled and severely partially sighted. She had carer’s coming in to visit her during the day starting at one visit and then progressing to four times a day. After a bad fall, it was agreed with the medical professionals that she was not safe to be left alone at night.
The care agency agreed that mum required more care and put us in touch with Promedica 24. From the first conversation, we were reassured that this was the way forward. They worked quickly and the carer arrived. From the first meeting with her, we knew she was going to be perfect. She proved to be extremely hard working and completely dedicated to my mother’s needs and wellbeing. Mum became much happier and was given reassurance that should she need assistance in any way, during the day or night, somebody was there for her. She started to sleep better as I did too. Many thanks to all at Promedica, who we would not hesitate to recommend to anyone requiring live in care for a loved one.
Reply from Mark Muller at Promedica24

Thank you for your kind words, it is a pleasure for us to support mum and yourself and always an enjoyable to visit, filled with smiles and laughter. Kind Regards, Mark.

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Review from Sonia (Client) published on 14 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks so much for your kind wishes! My dad's brothers keep telling me that I've done an amazing job to have supported my dad in keeping him at home to be cared for. It's too easy an option for families to use a care home but we are proof that it does and can work being cared for in your own home......4
years my dad had after his stroke. It was only this last year that he became bed bound. He was well looked after and his carer from day one has been truly amazing. My dad saw her as his own daughter. I would often walk in and the two of them would be sat down watching an old black and white film together, smiles on their faces. It takes a special kind of person to be a live-in carer and she was fantastic.
Reply from Mark Muller at Promedica24

Thank you for your kind words, supporting dad and yourself was always a pleasure.

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Review from L L H R (Daughter-in-law of Client) published on 8 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to write to say thank you so much for all your help in scheduling all the arrangements and your patience and understanding regarding my mother-in-law's continued care.


My husband and I have, overall, found the caregivers to be very good and competent in their roles. They have all been so

good, graciously understanding and delightful to work with, even if my mother-in-law didn’t always appreciate their efforts!


In particular, I have found the administrative side of working with Promedica24 to be excellent. You have always been quick to respond, easy to work with, knowledgeable and personable in your approach. It has been a huge help. The regional manager has been so helpful.


Promedica24 has excelled in providing quality service in every way. It is a reflection on them to have such outstanding employees/partners. Thank you for all you have done to keep things running smoothly.

Reply from Mark Muller at Promedica24

Thank you for taking the time.to post this review, both I and the team are very grateful for you kind words. Always a pleasure to support. Kind regards Mark.

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Review from Martyn S (Son of Client) published on 23 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Was recommended to try out Promedica24 Live In Care services via a referral.


The issues we were having was -


* no dignity or support at the Care Home for elderly parent
* live in Care Support provided - was only 5 days per week
* leaving 2 days unsupported
* ended in the late evening - no

overnight cover


All the staff, so far, have been highly courteous and very professional dealing with our situation.


Best decision we ever made using Promedica24.


Well done to the manager.

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Review from Patricia (Friend of Client) published on 23 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Promedica's commitment to my neighbour's care for the past 6 months has been outstanding. There has been a willingness to understand her needs as an individual and a sensitivity to the way these are changing as the months go by. The review meetings have been very good and my neighbour has been listened
to and has felt encouraged. The carers have been kind and diligent and have a genuine concern for her wellbeing.
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Review from Roger W (Son of Client) published on 12 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole family have been very happy with the standard of care and commitment shown by the most recent carers. We are so happy with the latest situation that we have asked for them to stay as long as possible. So far it has been a very good experience dealing with Promedica. Long may it continue.
Reply from John Pughe at Promedica24

Many thanks for your kind review. It is a pleasure to look after your Dad.

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Review from Angela G (Daughter of Client) published on 10 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used the Service of Promedica24 since July 2018 and have been very impressed with the professionalism, care and dedication of the carers. My dad has the benefit of being in the familiar surroundings of his own home and as his daughter living away, I have the peace of mind knowing that he is
safe and happy.


Additionally, the management back up has been extremely supportive and well organised. I would have no hesitation to recommend Promedica24.

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Review from J. T (Daughter of Client) published on 13 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we are extremely pleased to have engaged in the services of Promedica24.
We have previously had domiciliary care and then live in care provided by a local franchise care agency. Although two of the carers were good, the remaining 90% lacked skills either in cooking, professionalism or
the ability to follow the care plan. We approached Promedica24 with a long wish list and they have done a wonderful job of finding staff who fit the bill. The first carer sent by Promedica24 was fantastic, she has been such a positive influence and fits in like a member of the family. The most recent carer is also a great match for our needs. The regional representative and all office staff have been courteous and accommodating, which is the polar opposite of our experience with the original company. My only regret is not switching sooner. Thank you Promedica24 for everything you have done for my family.
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Review from Mary P (Sister of Client) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant - very willing to do whatever was requested. More than happy with this.
My sister would be pleased to have her again - excellent.
Reply from Tibor Dusnoki at Promedica24

Thanks a lot Mary, we are delighted that you and your sister were so happy with our service. It's my pleasure to say that your sister's carer was glad to support her and she'd go back to you again any time. Thank you.

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Review from M S (Son of Client) published on 4 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
To date I have had a mixed but positive experience with Promedica.


Their ability to quickly put in place a carer for my mother was excellent.


Our first carer was wonderful.


They said at our first meeting it is possible that clients and carers can develop a deep bond of friendship. This is true.
She

was highly professional; bonding ever so well with my mother making time to discover ways to get the best nutritional support for her condition and a level of companionship with moral support ensuring my mother's health and mobility after a hip operation greatly improved, giving greater independence.


The current carer, whilst a pleasant lady, provides a level of care that with experience and self-improvement could be good.
However, the most important factor for our next contract with your company requires a carer with the ability to cook fresh, balanced meals at regular intervals to allow us to build on the great work of the first along with our Physio to further expand our goals.

Reply from Tibor Dusnoki at Promedica24

Thank you very much for your feedback. We'll do everything to improve our services even further. We appreciate you have chosen us to provide care to your mum who is a lovely lady and a privilege to look after.

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Review from Jacqueline C (Daughter of Client) published on 27 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is still early days for my mother, but the first approach has been very encouraging. My mother needed immediate care and Promedica 24 supported us right from the start, advising and guiding my mother through the first stages of accepting a ‘ stranger’ into her home. My mother is very strong willed
and the carer has found the right balance to deal with her.
Reply from Tibor Dusnoki at Promedica24

Dear Jacqueline, thank you very much for your kind words. Yes, your mum is strong willed, but she's a lovely lady and I'm chuffed to see how well they get on with the carer. We'll do everything we possibly can to make your mum happy!

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Review from P S (Power of Attorney of Client) published on 25 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arrangement were made for our client to have a live-in carer at very short notice over the Christmas period. The responsibilities of Promedica24, our client's family and ourselves were clearly set out from the start.
Staff were friendly and polite and provided valuable assistance and guidance in relation
to our client's domiciliary care needs. They showed a great degree of understanding and sensitivity when dealing with our client's family members. When issues arose, they were willing to discuss matters, in order to find amicable solutions.
Promedica24 provided high quality care staff, who were able to assist us with ensuring that our client spent her final days in the comfort of her own home, in accordance with her wishes.
The care provided by Promedica24 was good value when compared to the alternative of placing our client into residential care. I highly recommend contacting them if you require assistance with arranging live-in care for yourself, a family member or a client.
Reply from Chris White-Smith at Promedica24

Dear P S
Your comments are both welcomed and appreciated. I am so pleased we were able to fulfil your client and near family's wishes to the high standards you expected. It means a lot. Thank you for your support.

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Current Review Score: 9.1 (9.059)

Overview of Review Score

The Review Score of 9.1 (9.059) out of 10 for Promedica24 is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.159 for Promedica24 is calculated as follows: ( (39 Excellents x 5) + (13 Goods x 4) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 63 Ratings = 4.159
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Promedica24 is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

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Meet the Team (20)

Grzegorz

Grzegorz Wrzosek

Job Title: UK Country Manager Joined: 2018

Grzegorz has gone from strength to strength within the Promdica24 family. Initially joining the company as Finance Manager he has progressed to being appointed Country Manager in 2022.


In his position he wishes to keep the business growth within the UK, upholding our mission as live-in care specialists of championing the choice for all of our service users.

Katarzyna

Katarzyna Twardowska

Job Title: Exceutive Director UK Joined: 2013

Joining the company over 9 years ago Katarzyna has shown her passion for the person-centred care we deliver being responsible for overseeing the operations and the workflow between the UK and Polish teams.


In May 2022 Katarzyna passed her DBA and is focused on researching and developing approaches that can strengthen the best outcomes for people who are at the centre of our services.

Tina

Tina Benson

Job Title: Head of Care Joined: 2016

Tina has worked in care for 42 years – 2 years as a volunteer from 16 – 18 in a home for people with disabilities and then 40 years in care in various roles.


Working across hospitals, complex care, training roles, care manager roles and a Regional Manager role for 10 years.


Tina was also a long-term foster carer, for over 20 years, providing care and compassion to over 30 children in that time.


Tina prides herself on providing good quality care, with compassion and empathy for the people we provide a service to and treating others as we would wish to be treated.

Gillian

Gillian Louggar

Job Title: Registered Manager - South Team Joined: 2019

I started working in care over 15 years ago. My son was two and a half at the time and I needed a job that would fit around being his mum.


I started as a Care Support Worker and quickly found that I really enjoyed being part of a care team. Hearing people's stories, and being able to be a small part in ensuring they still knew they were valued and that they still had a lot to offer this world gave me a sense of knowing that this was the career path for me.


I believe starting as a Carer and then working my way up has allowed me to see the different processes and given me a better overall understanding. I am passionate about good person-centred care where the person is always at the heart of everything we do. I worked my way up over the years studying as I went along.

I worked as a Carer, Admin Support, Trainer, Locality Manager, Client Relationship Manager, and Care Manager and after completing my level 5, I have now moved up into the Registered Manager Role.


Working within Promedica24 has given me a great sense of teamwork, of the importance of supporting your team, and a great understanding of how putting the people who use our service first has great benefits for all.

I hope to lead with a servant's heart and enable my team to achieve their goals. Care is where my heart lies, and being able to be a part of a fantastic care company in a leadership role is a challenge I am looking forward to, and one where I will give my very best. I will uphold our values, and work hard with my colleagues to ensure we deliver the best possible person-centred care.

Helen

Helen Openshaw

Job Title: Registered Manager -NorthTeam Joined: 2019

I choose to work in the care sector because I meet lots of amazing people all the time, from the people we support to other like-minded colleagues who genuinely care.


Working for Promedica24 has given me the opportunity to really make a difference to people who prefer to stay in their own homes, at a time in their lives when they feel a little more vulnerable.

Samantha

Samantha McDowell

Job Title: Care Manager - North Team Joined: 2018

I choose to come into the care profession as I wanted to try a new career path, and wanted to become a nurse.

Working for Promedica24 is never dull, every day brings a new challenge and always something different.

Katrina

Katrina Murphy

Job Title: Care Manager - North Team

I choose to work in the care sector because I know I am making a positive difference every day.

Amanda

Amanda Howe

Job Title: Care Manager - North Team Joined: 2018

I have worked in care for 25+ years, I chose this line of work as I believe it to be one of the most rewarding jobs.


Promedica24 is the best company that I have worked for, they are very caring and passionate about delivering quality, person-centred care.

Jonathan

Jonathan Exley

Job Title: Care Manager - North Team Joined: 2020

I have worked in care for the last 28 years in the community and residential care with elderly and special needs children. I personally feel it is the best job as I get to help people either to learn and develop or to remain in their homes safely and well. Developing relationships with them learning about their past and their wishes, likes and dislikes to meet their needs.


I have met people who worked with Laural and Hardy, and a dancer who was with the Russian ballet. You never know what people have done till get to know them and ask which I feel is what makes the work so interesting.

Claire

Claire Aylett

Job Title: Care Manager - South Team Joined: 2018

I have been with Promedica24 for 5 years and I enjoy that every day is completely different, I work with a fantastic team and we all work together to promote the outcomes of the people who use our service.

Katie

Katie Carr

Job Title: Care Manager - South Team Joined: 2023

I have worked in the care industry in a variety of settings and positions since 2004, joining Promedica24 in 2023 as a Care Manager. I am passionate about quality care and advocating for people using the service. I love working with a company that shares my passion and values.

Jo Anne

Jo Anne Luxton

Job Title: Care Manager - South Team Joined: 2019

I have worked in the care sector for the last 17 years.
I enjoy being able to lead and make a difference in people’s lives.
I am passionate about care and grateful I am in a role that allows me to advocate for people.

Lorraine

Lorraine Marshall

Job Title: Care Manager - South Team Joined: 2023

Lorraine has worked in health and social care for over 14 years. Over the years she has worked as a care worker, up to a care manager, including managing a brain injury team.
Lorraine is Level 5 Qualified and has a passion for delivering person-centred care.


She also enjoys supporting training and loves to help others, taking great pride in her job.

Gary

Gary Derbyshire

Job Title: Ribble Valley, Lancashire and North Yorkshire Regional Partner

Hello, I’m Gary - your Regional Partner for North Yorkshire and Lancashire. I launched the Promedica24 Lancashire office in 2016 with my partner Gill, before expanding our services to North Yorkshire, offering people a genuine alternative to residential care. I’ve previously worked for the Met Office on its Healthy Outlook Initiative, supporting the NHS and Primary Care Trusts to help keep people with respiratory health conditions to live well at home at times of poor weather, whilst also helping to avoid hospital admissions.

A common theme throughout my career is my desire to help and support others. Whether through my community fundraising initiatives with local charities such as Dementia Forward or through raising key issues with decision makers in health and social care – I am passionate about ensuring the people of Lancashire and North Yorkshire can live independently and well in the comfort of their own homes.


In my spare time I enjoy playing golf, walking in the countryside with Gill and our dogs, and watching my favourite football team, Manchester United – though that's not been too enjoyable in recent times!

Mark

Mark Muller

Job Title: Dorset and Hampshire Regional Partner

Hello, I’m Mark – your Regional Partner for Dorset, Hampshire & the New Forest. I joined Promedica24 in 2015 to provide people with a genuine alternative to residential care. With over 15 years of experience in the care industry, I continue striving to help meet the real need for live-in care in the southwest.

I am convinced supporting people to remain in the home they love is the best environment for people who find themselves needing support. As life chips away at our capabilities, we will all need some level of support. This varies greatly from preparing meals, providing a means for people to remain active in their communities to helping couples remain together. The relationships I have witnessed and the changes we have enabled show me that we are making a positive impact in people’s lives every day.

In my spare time, I act as a non-paid driver for my daughter ferrying her to various clubs, and I occasionally get out for a bike ride with friends. With two cats, a dog, a hamster, fish, and frogs, there is always something to do. Walking our dog Thor keeps me fit whatever the weather and I’m fortunate to live in a lovely area with the beach and forest not far away.

I am also a Dementia Friend with the Alzheimer’s Society, raising awareness and understanding of what it’s like living with the condition in my community.

John

John Pughe

Job Title: Chester, Cheshire and North Wales Regional Partner

Hello, I’m John – your Regional Partner for Chester, Cheshire, and North Wales. I launched the Promedica24 Cheshire branch just over five years ago to provide the communities I serve with a genuine alternative to residential care. I’m proud to say my live-in care branch is known amongst the Cheshire community as the go-to provider in the area.


Caring for people is part of my family heritage. My parents both worked in the NHS, my sister still does, and my children aspire to be dietitians and physiotherapists. As a teenager, I saw how hard it was for my parents to juggle their busy jobs whilst raising a young family and caring for my grandparents. I know what this pressure looks and feels like for people now.


Today, what my parents want from professional care in later life has radically altered. They wish to remain at home. To stay in familiar surroundings, with family and friends able to visit at any time. To keep their pets, their possessions, and routines. To live their own lives and have their own choices. I very much welcome a chat with you to see how we can improve you and your loved one's life if professional care is required.


In my spare time, you’ll find me in my garden or on a tennis court (I’m quite competitive). Maybe reading a history book - if I get any peace and quiet with teenage children around – which isn’t often!

Jonathan

Jonathan Hayley

Job Title: Wirral and Cheshire East Regional Partner

Hello, I’m Jonathan – your Regional Partner for Wirral. I launched the Promedica24 branch in 2016 after identifying a real need for alternatives to residential care in the area. I was born in Clatterbridge and grew up in West Kirby before going to the University of Leeds to read Russian and Czech. I spent over 20 years in the IT and telecommunications sector, working across the UK and Europe meeting people from many different nationalities and cultures. I’m now married and live in Heswall with my family.


I am part of the Dementia Friends initiative, participating in Dementia Services Showcase events in addition to being a key speaker at Later Life Seminars with AgeUK Wirral. I look forward to working with you and seeing how we can best support you to live independently in the comfort of your own home.


As a keen fan of the outdoors, I was an active member and volunteer at Neston Cricket club for over 10 years and I’m now a volunteer and participant at both West Kirby and Dee Sailing Clubs where I sail with my children. In Wirral, we are fortunate to have an abundance of wonderful outdoor spaces on our doorstep and I hope people of all ages can continue to enjoy them for a long time to come.

Rish

Rish Amod

Job Title: East Berkshire and South Buckinghamshire Regional Partner

Hello, I’m Rishard – your Regional Partner for Berkshire and South Buckinghamshire. I was born in South Africa and launched the Promedica24 Berkshire and South Buckinghamshire branch six years ago. Before this, I was a teacher and Head of Department for Speech, Drama and English Literature students in South Africa, New Zealand and the UK for more than 30 years. I hold a CELTA qualification and can teach English as a second language. I have also been a professional actor on stage and in the film both in South Africa and England, having appeared in numerous productions.


Running my live-in care branch has allowed me to use my life to benefit the lives of others. I especially feel a deep sense of gratitude when you assist a person who has spent months in a hospital bed, to finally be in their own home, to see the smile on their face as they settle into their favourite seat. I look forward to being of service to you, making your life more comfortable, and getting you home.


I’m an avid aviation enthusiast, photographer and videographer. I also have a love for travel and cooking.

Tibor

Tibor Dusnoki

Job Title: North Surrey Regional Partner

Hello, I’m Tibor – your Regional Partner for North & West Surrey. As one of the very first franchise partners in the UK, I have been running my live-in care branch in Surrey since April 2014. Back in my home country, Hungary, I worked in PR and sales, before moving into the care industry and working as a carer for two years. Fast forward eight years, and I have helped hundreds of families across Surrey find the support they need.


I am passionate about making a difference in my community, and my role as Regional Partner is to ensure people have access to the support they need to live their lives. Whether your loved one requires help around the home, or you are finding everyday tasks just that little bit more challenging, we are here to provide you with the best possible care to live your life independently in the comfort of your own home.


For almost two years, before Covid, I supported the local community as a volunteer driver, taking vulnerable people to GP and hospital appointments. I have also been helping a local family with two disabled children for several years as a translator and interpreter to keep in touch with social services and healthcare professionals.

Chris

Chris White-Smith

Job Title: West Sussex Regional Partner

Hello, I’m Chris – your Regional Partner for West Sussex. I launched my Promedica24 branch in 2017 and for over five years have enabled people to live independently and well in the comfort of their own homes. Before this, I held several senior management positions and directorships, leading business development and sales teams within the media industry.


I strive to ensure the residents of West Sussex can access a genuine alternative to residential care. I’m motivated by a personal commitment that everyone should have the choice and ability to access high-quality care at home. Whether short, long-term, respite, or urgent care is required, the Promedica24 care team and I are on hand to provide the highest quality support for you or a loved one.


In my spare time, I enjoy gardening and attending auctions. I also play golf and cycle around the beautiful villages of West Sussex. I am also a key sponsor and volunteer at The Glamour Club, a local community event for the over-55s in Worthing which is on a mission to end loneliness and loneliness caused by social isolation in Worthing and beyond.

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