The 2 carers were exceptionalJulie W(Daughter of Client/Service User)

worth her weight in platinum, never mind gold!Melanie W(Daughter of Client/Service User)


The 2 carers were exceptionalJulie W(Daughter of Client/Service User)

worth her weight in platinum, never mind gold!Melanie W(Daughter of Client/Service User)


Promedica24 delivers live-in home care to vulnerable adults as an alternative to residential care homes. Live-in care provides individuals with 24/7 care from a fully trained carer living in the individual’s own home, ensuring a person-specific plan while in a familiar environment.
Promedica24's live-in care packages enable you to keep living your life as you know it. With a range of packages available, from companionship to complex care needs, Promedica24 offers...
Care Provided by Promedica24 (Lancashire)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £27.50
- Weekly Live-in Care Fees: £1,295 - £1,695
Contact Promedica24 (Lancashire) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Promedica24 (Lancashire) Ltd
- Private Owned
Person in charge
- Grzegorz Wrzosek (Country Manager)
Promedica24 (Lancashire) Reviews (127)
Promedica24 (Lancashire) has a Review Score of 8.9 (8.906) out of 10, based on 11 reviews in the last 2 years.
Over all time Promedica24 (Lancashire) has 127 reviews.
They've trained their staff to a high standard and we have felt happy to leave Mum in their care.
It has been a pleasure to provide live-in-care for the family who have been very supportive to our carer. I have seen at close hand the excellent relationship that has developed between carer, the family and most importantly the family's mother. It makes the job all worthwhile.
The care provided for my aunt and uncle has been exceptional. The carers have looked after them as if they were family; nothing has been too much trouble. When my uncle was very ill, and eventually passed away, they did all they could to make him comfortable and showed him the dignity and respect he deserved.
Knowing such good care is in place is a great comfort, and has taken a lot of pressure from me. The manager and his team have given me the confidence and peace of mind, to know that my aunt and uncle are being looked after, and taken care of in the best way possible.
I would like to thank all who have been involved for their care and dedication.
I remember the very first time that I met your aunt and uncle. They were the most wonderful and inseparable couple. It has been a blessing keeping them together in their own home. I will remember your uncle fondly, as he used to see me to the car and wave me off. We look forward to continued care for your Aunt. Kindest regards.
The carer they sent me was caring and put not only my mum but us at ease right away.
She was five stars, marvellous, also the whole team were fantastic, will certainly use them again.
It was an absolute pleasure to care for your mother, and enable you to enjoy a relaxing and stress free break. We look forward, hopefully, to supporting you again soon. Your review means a lot to us all, especially our carer who loved her stay with you. Thank you.
I've had two different Polish carers and they both have spoken very good English so no problems at all with communication the care I received was to a very good standard and nothing is ever too much trouble. I would not hesitate to recommend this company to anyone who requires a high standard of care.
Thank you Sandra for your kind review. We are so glad to be able to help you come back home!
We have had two carers to date and I am delighted how well they settled in and took on the needs of my 94-year old mother so quickly. It is obvious how well my mother is coping with a carer living in and it was clearly the correct choice for her well-being.
I really cannot offer enough praise and say what a weight has been lifted knowing that my mother can continue to live in her home but have the security of someone looking after her well-being.
Thanks very much David. Your dear mother is a pleasure to look after and our carers are delighted with the family support also.
We have been using this service since March 2017 for the care of my daughter (24 hours). We have 2 carers and have found them both to be kind, caring and respectful and would certainly recommend the agency going on the service that they have given us.
Promedica24 has been exceptional at all levels, that means management, office, carers etc. Who has been willing to participate with humour, anything that needed doing. I'm very satisfied to recommend.
Now 3 weeks in and we couldn't be happier with the service. My mother-in-law suffers from Alzheimer's and my Father-in-Law Parkinsons...having live-in care has ensured they can stay in their own home together for a little longer. The carer is delightful and has fitted into family life really well - I don't know how we coped without her.
It has meant we can all sleep more easily knowing they both have the support and care they need.
It was definitely the right thing to do.
Thanks
Thank you Louise for your kind words about Promedica24 Cheshire East. We are delighted to have been given the opportunity to look after your Mother and Father in-Laws and it is a real privilege to care for them in their own beautiful home.
I looked into 13 different care providers when our 86 year old mother's previous live-in carers handed in their notice a couple of months ago. My brother and I felt it was very important that we identified a professional company who understood our mother's specific needs and who were willing to find her a carer with whom she could get on. My initial telephone enquiry was extremely useful and our individual requirements were explored in detail. We were impressed with the level of professionalism, and (equally importantly) we never felt as if we were being pressured to make a decision.
We needed quite a quick turn around and a suitable carer to be found in time to replace the carers who were leaving. It was helpful to be able to discuss the proposed carer with the regional manager and to see details of her profile and experience. It was also good to learn about the stringent language tests that the carers take, to ensure that communication is not likely to be a problem.
Thank you, Claire, for your kind words. It is great to see your Mum going around Wilmslow with our carer and continuing to live a really independent life.
The carer was personable, diligent and able to deal with changes in health circumstances of my father. She communicated very well at all times when needed. Her management team gave full support to during and following the carer's assignment. Promedica24 created peace of mind for me while away. My wife fully supports my view as expressed here.
Thank you so much for your kind words, it was a pleasure to support your father while you were away, so glad we were able to give you the peace of mind to enjoy your holiday. Kind Regards Mark.
I have always found your manager extremely helpful and able to solve any problems that have arisen.
Thank you, it is a pleasure to support you and your brother. Kind Regards Mark.
Promedica provide consistecy and continuity with two very lovely ladies caring for a dear friend for whom I am Power of Attorney. These ladies truly care for my friend and he thrives under their care. If something is causing him anxiety they do all they can to help him in a calm way. There is always plenty of laughter between them which is a joy to see. I am able to leave him in their safe hands knowing he is happy and safe.
Thank you for your kind words, it is truly a joy to visit such a happy home. I am proud to be part of such a happy and caring team and knowing the work we do brings such happiness, who could ask for more.
Very pleased with all aspects of relationship. Very good company.
Proud to support and always a pleasure to catch up Mr M
Have been very satisfied with service supplied by Promedica 24 Ltd to my 93-year-old sister, who is partially sighted and suffering from one of the forms of dementia and cannot look after herself in a safe manner. She would not be allowed to remain in her own home without the career supplied by Promedica.
Using Promedica for 24 hour live-in care for my mother has been a very good experience for us as a family. The initial support was excellent, easy to start up, reasonable cost, and the warm and professionalism of the ladies they supplied were second to none. My mother received the best care imaginable. We no longer use Promedica solely because mum deteriorated so much she is now cared for in a specialist Alzheimer's home.
The standard of care provided to my mother is very good indeed. Her carer has been excellent in assessing and meeting my mother's needs throughout her stay. She is very cheerful and friendly and nothing is too much bother for her. She is extremely good at looking forward to see what might be changed to improve my mother's comfort and healthcare and her communication skills with us (we live 100 miles away) is faultless. The carer is supported by the regional care manager and the owner, both of whom have been on hand to answer any queries that have been raised by the carer or ourselves. We would certainly recommend this service.
Robin, thank you very much for choosing Promedica24 as your mum's care provider. It is a pleasure to have her as our client.
Promedica24 provided excellent live-in care for 5 weeks when my mother had fractured her spine. It was a very difficult time for me and my family and the assistance and support Promedica24 provided was the best we could have hoped for.
Thanks very much for your kind words Caroline. I do hope your mum gets well soon.
My Promedica24 carers have been looking after me for 18 months. The girls have been great, helping me with my diet (I am diabetic), my personal care and all the housekeeping. They take me to my appointments. They also look after my two cats who mean a lot to me. I would be helpless and lonely without my carers. They make sure I am safe and secure.
Thank you very much, Debbie.
At the end of a stressful rehab period, the family were given a week to organise 24-hour live-in care for my mother after her stroke. Main problems were very poor balance, falls, poor sight, and memory. I contacted Promedica24 who visited to assess a day later with care starting on the Friday, only five days. The manager who assessed listened to everything that was said recording the conversation almost word for word in the care plan.
Both the carers she has had so far have been kind and caring and have set our minds at rest as we live away. It is never easy having a stranger in the house and both Nancy and the carer managed to overcome any difficulties, including language. Both Polish carers spoke good English, she sometimes found the accent problematical. The house is kept clean and tidy with good communication between family, carers and Promedica24 office.
If it were not for Promedica's so far excellent service she would have had to go to a nursing home.
Thank you very much for your kind words. Your mum is a lovely lady, the carers enjoy being there looking after her.
We are only too pleased to recommend Promedica24.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 May 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Promedica24 (Lancashire).
Awards / Recognitions (5)
- Recipient: Promedica24 (Lancashire)Date: Wednesday 22 Mar 2023
- Recipient: Promedica24 (Lancashire)Date: Friday 01 Apr 2022
- Recipient: Promedica24 (Lancashire)Date: Thursday 03 Feb 2022
Meet the Team (17)
Grzegorz has gone from strength to strength within the Promdica24 family. Initially joining the company as Finance Manager he has progressed to being appointed Country Manager in 2022.
In his position he wishes to keep the business growth within the UK, upholding our mission as live-in care specialists of championing the choice for all of our service users.
Joining the company over 9 years ago Katarzyna has shown her passion for the person-centred care we deliver being responsible for overseeing the operations and the workflow between the UK and Polish teams.
In May 2022 Katarzyna passed her DBA and is focused on researching and developing approaches that can strengthen the best outcomes for people who are at the centre of our services.
Tina has worked in care for 42 years – 2 years as a volunteer from 16 – 18 in a home for people with disabilities and then 40 years in care in various roles.
Working across hospitals, complex care, training roles, care manager roles and a Regional Manager role for 10 years.
Tina was also a long-term foster carer, for over 20 years, providing care and compassion to over 30 children in that time.
Tina prides herself on providing good quality care, with compassion and empathy for the people we provide a service to and treating others as we would wish to be treated.
I started working in care over 15 years ago. My son was two and a half at the time and I needed a job that would fit around being his mum.
I started as a Care Support Worker and quickly found that I really enjoyed being part of a care team. Hearing people's stories, and being able to be a small part in ensuring they still knew they were valued and that they still had a lot to offer this world gave me a sense of knowing that this was the career path for me.
I worked as a Carer, Admin Support, Trainer, Locality Manager, Client Relationship Manager, and Care Manager and after completing my level 5, I have now moved up into the Registered Manager Role.
I hope to lead with a servant's heart and enable my team to achieve their goals. Care is where my heart lies, and being able to be a part of a fantastic care company in a leadership role is a challenge I am looking forward to, and one where I will give my very best. I will uphold our values, and work hard with my colleagues to ensure we deliver the best possible person-centred care.
I choose to work in the care sector because I meet lots of amazing people all the time, from the people we support to other like-minded colleagues who genuinely care.
Working for Promedica24 has given me the opportunity to really make a difference to people who prefer to stay in their own homes, at a time in their lives when they feel a little more vulnerable.
I choose to work in the care sector because I know I am making a positive difference every day.
I have worked in care for the last 28 years in the community and residential care with elderly and special needs children. I personally feel it is the best job as I get to help people either to learn and develop or to remain in their homes safely and well. Developing relationships with them learning about their past and their wishes, likes and dislikes to meet their needs.
I have met people who worked with Laural and Hardy, and a dancer who was with the Russian ballet. You never know what people have done till get to know them and ask which I feel is what makes the work so interesting.
I have been with Promedica24 for 5 years and I enjoy that every day is completely different, I work with a fantastic team and we all work together to promote the outcomes of the people who use our service.
I have worked in the care industry in a variety of settings and positions since 2004, joining Promedica24 in 2023 as a Care Manager. I am passionate about quality care and advocating for people using the service. I love working with a company that shares my passion and values.
Lorraine is Level 5 Qualified and has a passion for delivering person-centred care.
She also enjoys supporting training and loves to help others, taking great pride in her job.
A common theme throughout my career is my desire to help and support others. Whether through my community fundraising initiatives with local charities such as Dementia Forward or through raising key issues with decision makers in health and social care – I am passionate about ensuring the people of Lancashire and North Yorkshire can live independently and well in the comfort of their own homes.
In my spare time I enjoy playing golf, walking in the countryside with Gill and our dogs, and watching my favourite football team, Manchester United – though that's not been too enjoyable in recent times!
I am convinced supporting people to remain in the home they love is the best environment for people who find themselves needing support. As life chips away at our capabilities, we will all need some level of support. This varies greatly from preparing meals, providing a means for people to remain active in their communities to helping couples remain together. The relationships I have witnessed and the changes we have enabled show me that we are making a positive impact in people’s lives every day.
In my spare time, I act as a non-paid driver for my daughter ferrying her to various clubs, and I occasionally get out for a bike ride with friends. With two cats, a dog, a hamster, fish, and frogs, there is always something to do. Walking our dog Thor keeps me fit whatever the weather and I’m fortunate to live in a lovely area with the beach and forest not far away.
I am also a Dementia Friend with the Alzheimer’s Society, raising awareness and understanding of what it’s like living with the condition in my community.
Hello, I’m John – your Regional Partner for Chester, Cheshire, and North Wales. I launched the Promedica24 Cheshire branch just over five years ago to provide the communities I serve with a genuine alternative to residential care. I’m proud to say my live-in care branch is known amongst the Cheshire community as the go-to provider in the area.
Caring for people is part of my family heritage. My parents both worked in the NHS, my sister still does, and my children aspire to be dietitians and physiotherapists. As a teenager, I saw how hard it was for my parents to juggle their busy jobs whilst raising a young family and caring for my grandparents. I know what this pressure looks and feels like for people now.
Today, what my parents want from professional care in later life has radically altered. They wish to remain at home. To stay in familiar surroundings, with family and friends able to visit at any time. To keep their pets, their possessions, and routines. To live their own lives and have their own choices. I very much welcome a chat with you to see how we can improve you and your loved one's life if professional care is required.
In my spare time, you’ll find me in my garden or on a tennis court (I’m quite competitive). Maybe reading a history book - if I get any peace and quiet with teenage children around – which isn’t often!
Hello, I’m Jonathan – your Regional Partner for Wirral. I launched the Promedica24 branch in 2016 after identifying a real need for alternatives to residential care in the area. I was born in Clatterbridge and grew up in West Kirby before going to the University of Leeds to read Russian and Czech. I spent over 20 years in the IT and telecommunications sector, working across the UK and Europe meeting people from many different nationalities and cultures. I’m now married and live in Heswall with my family.
I am part of the Dementia Friends initiative, participating in Dementia Services Showcase events in addition to being a key speaker at Later Life Seminars with AgeUK Wirral. I look forward to working with you and seeing how we can best support you to live independently in the comfort of your own home.
As a keen fan of the outdoors, I was an active member and volunteer at Neston Cricket club for over 10 years and I’m now a volunteer and participant at both West Kirby and Dee Sailing Clubs where I sail with my children. In Wirral, we are fortunate to have an abundance of wonderful outdoor spaces on our doorstep and I hope people of all ages can continue to enjoy them for a long time to come.
Hello, I’m Rishard – your Regional Partner for Berkshire and South Buckinghamshire. I was born in South Africa and launched the Promedica24 Berkshire and South Buckinghamshire branch six years ago. Before this, I was a teacher and Head of Department for Speech, Drama and English Literature students in South Africa, New Zealand and the UK for more than 30 years. I hold a CELTA qualification and can teach English as a second language. I have also been a professional actor on stage and in the film both in South Africa and England, having appeared in numerous productions.
Running my live-in care branch has allowed me to use my life to benefit the lives of others. I especially feel a deep sense of gratitude when you assist a person who has spent months in a hospital bed, to finally be in their own home, to see the smile on their face as they settle into their favourite seat. I look forward to being of service to you, making your life more comfortable, and getting you home.
I’m an avid aviation enthusiast, photographer and videographer. I also have a love for travel and cooking.
Hello, I’m Tibor – your Regional Partner for North & West Surrey. As one of the very first franchise partners in the UK, I have been running my live-in care branch in Surrey since April 2014. Back in my home country, Hungary, I worked in PR and sales, before moving into the care industry and working as a carer for two years. Fast forward eight years, and I have helped hundreds of families across Surrey find the support they need.
I am passionate about making a difference in my community, and my role as Regional Partner is to ensure people have access to the support they need to live their lives. Whether your loved one requires help around the home, or you are finding everyday tasks just that little bit more challenging, we are here to provide you with the best possible care to live your life independently in the comfort of your own home.
For almost two years, before Covid, I supported the local community as a volunteer driver, taking vulnerable people to GP and hospital appointments. I have also been helping a local family with two disabled children for several years as a translator and interpreter to keep in touch with social services and healthcare professionals.
Hello, I’m Chris – your Regional Partner for West Sussex. I launched my Promedica24 branch in 2017 and for over five years have enabled people to live independently and well in the comfort of their own homes. Before this, I held several senior management positions and directorships, leading business development and sales teams within the media industry.
I strive to ensure the residents of West Sussex can access a genuine alternative to residential care. I’m motivated by a personal commitment that everyone should have the choice and ability to access high-quality care at home. Whether short, long-term, respite, or urgent care is required, the Promedica24 care team and I are on hand to provide the highest quality support for you or a loved one.
In my spare time, I enjoy gardening and attending auctions. I also play golf and cycle around the beautiful villages of West Sussex. I am also a key sponsor and volunteer at The Glamour Club, a local community event for the over-55s in Worthing which is on a mission to end loneliness and loneliness caused by social isolation in Worthing and beyond.
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