Home Care Providers Owned by Promedica24 (Lancashire) Ltd

We were very greatful with the time givern to go through all options available, costs, and setups with living care. We were under no pressure, given all the help to moved forward, with the correct decision for our Mum

The service we received from Promedica was superb. The two carers we had, Anna & Lister were wonderful. Their conscientiousness and attention to detail were absolutely second to none. The other staff were also also lovely and the admin was smooth and easy. I will continue to recommend your service to anyone in need of live in care

I only lost confidence in one young carer over 4.5 years with Promedica.

My father was able to stay in his own home until a few days before he died of a stroke in hospital. This allowed me to keep a long standing promise to my late Mum and to him that he would never go into a home. He was blind, had FTD (a form of dementia) and complex issues with low BP collapses. He had fantastic care from 2 live in carers in the end who looked after him 'as if he was their father'. I live 100 mile away and was able to trust that he was in good hands. Don't forget also that care at home protects the house which would normally be sold to fund care in a home. As a retired GP I have seen many example of poor care sadly but I cannot recommend this model of care or this company enough. Thank you for almost 4 years of peace of mind.

When our 96 year old friend, D, was widowed suddenly and left needing full-time, live-in care, we immediately began a search for a live-in care package. Following a recommendation from another care company, we discovered ProMedica24, Poole. Regional director, Mark, and care supervisor Lorraine responded quickly, doing all the necessary assessments as soon as possible. Both showed understanding of the situation but also sympathy and sensitivity. In their follow-up phone-calls and emails they would ask after our own well-being as well as that of our friend, and were professional and supportive as we worked through all the legal and administrative things that have to be done following a death. Within a week of our first phone-call to ProMedica24 they had found a carer who met our requirements for D's needs, and provided us with lots of support in sorting everything. Such a weight off our minds. Thank you ProMedica.

To sum up I am very well looked after. I have no personal experience of the staff and management (they are in Warsaw!) but they seem to be very well organised.

Promedica were very kind and caring and considerate in finding appropriate carers for us. Their attention to detail was faultless and we would not hesitate to recommend the company. We were able to contact the company 24/7 which was reassuring.

Lisa was so helpful on the phone. Finding care can be such an overwhelming process but Lisa explained all of the steps I needed to take and gave some great advice. She was incredibly knowledgable, friendly and gave personalised advice based on my grandmother's situation.

Just been tentatively planning what might be next for my mum-just diagnosed with dementia. The person who called me back Lisa simply exceeded all my expectations with her knowledge & genuine desire to help me make the right decisions & possibly save my mum some money too.

Promedica24 have been brilliant helping with my mother when we really needed help. She was having help twice a week initially but when she developed some health issues Promedica24 stepped in at very short notice to help us out. They continued to provide care and help when needed and are very accommodating.

The manager, assistant manager and fantastic team of carers allowed my dad to spend his final months in his own home. We have received kindness and compassion from the whole team. Nothing was too much trouble and they treated him like he was their own family. I couldn't have got through it without them.

- Very poor management of changeovers.

I sourced Promedica 24 after my mother had a fall in December 2024. The contact source at their company was, and has been, fantastic. Always readily available, very friendly, knowledgeable and extremely helpful. Right from the start everything has worked really well.

She's a very easy person to have around the home and fits in with everyone around and most importantly is always flexible. We just can't recommend her highly enough.

The Carers provided have been of a high professional standard, friendly and cheerful and efficient in dealing with any difficult situations. They have had a calming influence on my parents.

Thank you!

We turned to Promedica24 when my father couldn't manage at home on his own anymore due to dementia and mobility issues. The manager talked us through the whole process and assessed dads needs. As with many people, dad didn't want 'strangers in his house' but when the carer came into his life with kindness, encouragement, laughter and cooking skills, his attitude changed. He was happy with the banter between them and he missed her on her breaks back home. She became his regular carer until he sadly passed away in March 2025. Thanks to the dedication of the manager, who was always at the end of the phone as well as her visits and the support of the carer, dads last year was spent in his own home enjoying his garden, trips out and his visitors. This was so important to him and to us as a family. We would recommend Promedica24 to family and friends.

So far a very good result with an experienced handler able to suggest ways to make life easier.

I would highly recommend the care consultant as she has extensive knowledge of care in different settings and relates information in a clear, precise and easy to understand manner.

Our first impressions have been very positive, meeting the team who have shown respectful and dignified care morning and evening towards my husband recently diagnosed with parkinsons.