Home Care Providers Owned by Promedica24 (Lancashire) Ltd

Group Review Score

Promedica24 (Lancashire) Ltd offers dignified care for people requiring care at home.

Caring, trained home care staff can provide support if you want to remain living independently in your home.

Home care services include personal care such as help showering, getting out of bed and dressing.

Staff also provide support with eating, drinking, medication, household tasks and trips to medical appointments and social activities.

Promedica24 (Lancashire) Ltd Locations (2)

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2 Home Care Providers owned by Promedica24 (Lancashire) Ltd
Promedica24 Homecare (Blaby and Lutterworth)
Office 6/7 Northfield Lodge, 35 Leicester Road, Blaby, Leicester LE8 4GR
9.518 Reviews
Promedica24 Homecare (Blaby and Lutterworth)
Promedica24 Homecare (Blaby and Lutterworth)
"Lisa was so helpful on the phone. Finding care can be such an overwhelming process but Lisa explained all of the steps I needed to take and..."Read all 18 reviews
Visiting Care from £31.50 / hour|Live-in Care from £1,295 / week

As care specialists, Promedica24 offers people the opportunity to live and be cared for at home. They enable individuals to stay close to their community, keep their pets, and continue their daily routines... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Visiting Care
Promedica24 (Lancashire)
Suite 38 Hardmans Business Centre, New Hall Hey Road, Rossendale BB4 6HH
8.6126 Reviews
Promedica24 (Lancashire)
Promedica24 (Lancashire)
"Promedica were very kind and caring and considerate in finding appropriate carers for us. Their attention to detail was faultless and we..."Read all 126 reviews
Visiting Care from £27.50 / hour|Live-in Care from £1,295 / week

Promedica24 delivers live-in home care to vulnerable adults as an alternative to residential care homes. Live-in care provides individuals with 24/7 care from a fully trained carer living in the individual’s... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Visiting Care

Promedica24 (Lancashire) Ltd Reviews (144)
9.1

Promedica24 (Lancashire) Ltd has a Group Review Score of 9.1 (9.081) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Promedica24 (Lancashire) Ltd must have a Review Score.
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Showing 144 reviews matching selected criteria
Review of Promedica24 (Lancashire) from Reginald W (Client / Service User) published on 11 March 2026 Submitted via Postal Card
Overall Experience

To sum up I am very well looked after. I have no personal experience of the staff and management (they are in Warsaw!) but they seem to be very well organised.

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Review of Promedica24 (Lancashire) from C W (Wife of Client) published on 24 February 2026 Submitted via Website
Overall Experience

Promedica were very kind and caring and considerate in finding appropriate carers for us. Their attention to detail was faultless and we would not hesitate to recommend the company. We were able to contact the company 24/7 which was reassuring.

Reply from Zoe Armbrust, Marketing & Communications Specialist at Promedica24 (Lancashire)

Thank you for taking the time to leave us such thoughtful feedback, and for your kind words. We truly appreciate the trust you placed in us and are so pleased that you and your family felt supported and reassured throughout.

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Review of Promedica24 Homecare (Blaby and Lutterworth) from Victoria S (Granddaughter of Client) published on 4 February 2026 Submitted via Website
Overall Experience

Lisa was so helpful on the phone. Finding care can be such an overwhelming process but Lisa explained all of the steps I needed to take and gave some great advice. She was incredibly knowledgable, friendly and gave personalised advice based on my grandmother's situation.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)

Thank you for this lovely review. Lisa has over 40 years of care sector experience and has supported countless families over the years, sharing her knowledge and expertise. We are glad she was able to help you too. We wish you and your grandmother all the best.

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Review of Promedica24 Homecare (Blaby and Lutterworth) from J H (Daughter of Client) published on 27 January 2026 Submitted via Website
Overall Experience

Just been tentatively planning what might be next for my mum-just diagnosed with dementia. The person who called me back Lisa simply exceeded all my expectations with her knowledge & genuine desire to help me make the right decisions & possibly save my mum some money too.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)

Thank you for this lovely review. We pride ourselves on the knowledge and expertise of our team who are passionate about providing the best care possible. We submit ourselves to the 'Mum Test' and constantly ask ourselves, "would this be good enough for my mum?" in order to ensure we are working to the best of our abilities. We wish you and your mum all the best for the future.

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Review of Promedica24 Homecare (Blaby and Lutterworth) from Paul S (Son of Client) published on 27 October 2025 Submitted via Postal Card
Overall Experience

Promedica24 have been brilliant helping with my mother when we really needed help. She was having help twice a week initially but when she developed some health issues Promedica24 stepped in at very short notice to help us out. They continued to provide care and help when needed and are very accommodating.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)

Thank you for taking the time to write this lovely review. Our staff pride themselves on being: caring, adaptable, responsive, working with excellence and always with a positive attitude. This feedback is great to hear that the team are living the values. We wish you and your mum all the best and have shared your lovely feedback with the team. Thank you.

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Review of Promedica24 Homecare (Blaby and Lutterworth) from Janice A (Daughter of Client) published on 24 September 2025 Submitted via Website
Overall Experience

The manager, assistant manager and fantastic team of carers allowed my dad to spend his final months in his own home. We have received kindness and compassion from the whole team. Nothing was too much trouble and they treated him like he was their own family. I couldn't have got through it without them.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)

Firstly, please accept our heartfelt condolences on the loss of your amazing Dad. The whole team express what a pleasure it was to support him and grieve his passing. It was an honour to have enabled him to come back to the home he loved for his final months. We are so pleased that you felt supported throughout this difficult time, and wish you all the best.

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Review of Promedica24 (Lancashire) from G S (Son of Client) published on 5 September 2025 Submitted via Website
Overall Experience
Horrible experience, including:
- Care worker taking cigarettes breaks outside the home at inappropriate times.
- You get zero say in who the care worker is.
- Care workers ignored my mum on occasions while she was begging for help. This continued to happen even after I reported it.
- Issues around the conduct of care workers respecting property. For example one care worker caused damage and didn't report it. I only happened to find out about it afterwards.
- Care Managers don't bother picking up the phone to contact you if there's a problem, therefore causing problems to fester or be misunderstood.
- Care workers generally appear glum.
- Care workers not having experience of my mum's equipment.
- Care workers not having adequate dementia experience.

- Very poor management of changeovers.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)

I'm sorry to hear about your experience with our services. Following a thorough review, I understand that you have been in contact with our care team to address several concerns, but unfortunately, our proposed solutions did not meet your expectations. Given this we regretfully had no option but to...  

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Review of Promedica24 Homecare (Blaby and Lutterworth) from J B (Daughter of Client) published on 28 August 2025 Submitted via Website
Overall Experience

I sourced Promedica 24 after my mother had a fall in December 2024. The contact source at their company was, and has been, fantastic. Always readily available, very friendly, knowledgeable and extremely helpful. Right from the start everything has worked really well.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)

Thank you for taking the time to write this lovely review. We are proud that you are happy with our service and we will continue to help in any way we can. Our team are always available for advice and support. We wish you and your mum all the best. Thank you!

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Review of Promedica24 (Lancashire) from Melanie W (Daughter of Client) published on 27 August 2025 Submitted via Website
Overall Experience
We've had a variety of carers looking after Mum (who has dementia) for the last couple of years. There have been a couple who haven't quite 'got the hang' of her but Mum's main long term carer is, in my sister in law's words, 'worth her weight in platinum, never mind gold!'. She's kind, caring, compassionate, patient, the list goes on. She doesn't take any nonsense from Mum and always persuades her to do the things she needs her to do.

She's a very easy person to have around the home and fits in with everyone around and most importantly is always flexible. We just can't recommend her highly enough.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)

Thank you so much for taking the time to share such a lovely review. We take the time to ensure that the carers we hire are aligned with our company values and genuinely exhibit a caring nature. We are so proud that you, your mum and your sister are happy with the carer and we wish you and your family all the best.

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Review of Promedica24 (Lancashire) from J G (Daughter of Client) published on 13 August 2025 Submitted via Website
Overall Experience
Promedica24's have been very supportive throughout our experience providing professional advice and guidance. They are a very friendly and helpful dealing with any queries quickly and efficiently.

The Carers provided have been of a high professional standard, friendly and cheerful and efficient in dealing with any difficult situations. They have had a calming influence on my parents.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)

Thank you so much for taking the time to write this lovely review. We are proud that you are happy with our service and wish you and your family all the best.

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Review of Promedica24 Homecare (Blaby and Lutterworth) from Jane P (Daughter of Client) published on 4 August 2025 Submitted via Website
Overall Experience
The manager and her team at Promedica 24 are fantastic. The care and compassion shown to my mum is wonderful and genuine.
Having had a company previously who didn't care, they literally just ticked the boxes, makes me feel lucky that the manager has now taken on mum's care package.

Thank you!

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)

Thank you for taking the time to write such a lovely review, your feedback means the world to us. We genuinely care for the people we support and only hire team members who align with our values: to be caring, being responsive, being adaptive and striving for excellence. We wish you and your mum all the best.

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Review of Promedica24 (Lancashire) from Tina B (Daughter of Client) published on 9 May 2025 Submitted via Website
Overall Experience

We turned to Promedica24 when my father couldn't manage at home on his own anymore due to dementia and mobility issues. The manager talked us through the whole process and assessed dads needs. As with many people, dad didn't want 'strangers in his house' but when the carer came into his life with kindness, encouragement, laughter and cooking skills, his attitude changed. He was happy with the banter between them and he missed her on her breaks back home. She became his regular carer until he sadly passed away in March 2025. Thanks to the dedication of the manager, who was always at the end of the phone as well as her visits and the support of the carer, dads last year was spent in his own home enjoying his garden, trips out and his visitors. This was so important to him and to us as a family. We would recommend Promedica24 to family and friends.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)

Firstly, please accept our deepest sympathies on the passing of your father. We send our condolences to you and your family. Secondly, thank you for taking the time to write this lovely review and share your experience with us. We are proud to have been able to support your father to remain in...  

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Review of Promedica24 (Lancashire) from Anthony M (Client / Service User) published on 21 April 2025 Submitted via Website
Overall Experience
First time with a home carer.
The interview with me was relaxed and wih 2 different personnel to find exactly my needs 24/7. Very good outcome for myself and carer really patient and understanding with my wife who has dementia.

So far a very good result with an experienced handler able to suggest ways to make life easier.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)

Thank you so much for taking the time to write this lovely review and sharing your experience. Our Care Assessments are extensive and include holistic aspects of the individual's likes, dislikes, routines, and preferences that take into consideration the whole person and not just their personal...  

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Review of Promedica24 Homecare (Blaby and Lutterworth) from G L (Client / Service User) published on 21 April 2025 Submitted via Website
Overall Experience
We are currently trying to navigate our way through Care home v care at home for my mother in-law.
For those of you who have been there you will know how stressful and confusing trying to do the right thing for your relative can be.
Particularly when social services are involved and put pressure on you for a quick resolve.
So I am so grateful to the care consultant at Promedica24.co.uk. she was fantastic and explained clearly in words I understood the procedures we need to step through to ensure mum gets the right care in the right setting.

I would highly recommend the care consultant as she has extensive knowledge of care in different settings and relates information in a clear, precise and easy to understand manner.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)

Thank you so much for taking the time to write this review. We pride ourselves on the knowledge of our team, many of whom have worked in the care industry for decades. We wish you all the best on your care journey and encourage you to reach out to us again if you need further support. We also...  

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Review of Promedica24 Homecare (Blaby and Lutterworth) from S W (Wife of Client) published on 10 April 2025 Submitted via Postal Card
Overall Experience

Our first impressions have been very positive, meeting the team who have shown respectful and dignified care morning and evening towards my husband recently diagnosed with parkinsons.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)

Thank you for taking the time to write such a lovely review. All of our carers are trained to uphold our company values of: being caring, responsive, having a positive attitude and striving for excellence. I am very proud to hear that this is the level of care your husband has been receiving, and...  

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Review of Promedica24 (Lancashire) from Julie W (Daughter of Client) published on 4 April 2025 Submitted via Website
Overall Experience

My parents have used Promedica for almost 3 years and when 18 months ago their needs became greater and we moved to having 2 live in carers. In February my mother passed away. The 2 carers were exceptional in how they cared for my mother, my father and us during those last few hours. The carer who later stayed to be with my father has been empathetic and understanding of his grief and needs. This gave the extended family such peace of mind as we do not live close by. We could not be more grateful for her care and compassion.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)

Firstly please accept our heartfelt condolences on the passing of your mother. We are very sorry for your family's loss. Secondly, thank you so much for taking the time to write such a lovely review. We pride ourselves on our carers who genuinely care about the people we support. Compassion and...  

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Review of Promedica24 Homecare (Blaby and Lutterworth) from L W (Client / Service User) published on 12 March 2025 Submitted via Postal Card
Overall Experience

I feel I am treated by the staff and management with respect dignity and privacy I am always asked if there is anything else needed. I did have an issue with one of the carers but that was dealt with efficiently and promptly by management.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)

Thank you for your lovely review. We are sorry to hear that you experienced an issue with one of the carers, but we are proud that we were able to rectify the situation quickly and professionally. It is always our intention to treat everyone we support as a whole person with dignity, respect and privacy. We wish you all the best.

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Review of Promedica24 Homecare (Blaby and Lutterworth) from L S (Daughter of Client) published on 7 March 2025 Submitted via Postal Card
Overall Experience

Really happy with the service that I am getting, feels as though my opinions are listened to and actioned straight away mums relationship with the carers is strengthening and I feel really confident when I leave mum to go to work.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)

Thank you for taking the time to leave such a lovely review. We are so proud that your Mum has made a good relationship with our care team and that you are happy with our service. Being 'responsive' is one of our core values so I am very pleased to hear that any opinions or requests you have are...  

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Review of Promedica24 Homecare (Blaby and Lutterworth) from A W (Client / Service User) published on 19 February 2025 Submitted via Postal Card
Overall Experience

I used this company to collect me from hospital following an operation. The service I received was very professional and yet entirely personal. If I need to, I would certainly use this company in the future. I felt in very safe hands.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)

Thank you so much for taking the time to leave this lovely review. We are very pleased that you found our service professional and personal. We believe that personal care is 'personal' and should be tailored to each individual's needs and preferences. We wish you all the best for your recovery and thank you for your feedback. We have shared your comments with the Blaby team.

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Review of Promedica24 (Lancashire) from W S (Daughter of Client) published on 21 January 2025 Submitted via Website
Overall Experience

You have no say in the choice of carer, details of new carers are sent at very short notice and the profiles don't really give useful information. Several of the carers sent over a period of 3 months were inexperienced and didn't have the skills to look after my mother who has dementia. I always asked for carers who could speak good English so that my mom could hear them clearly. This request wasn't met, my mom often couldn't understand what was being said to her, so she became frustrated and communication was very difficult. Communication between the carers and their managers and the managers and me was poor and I didn't feel involved in my mom's care. I couldn't recommend Promedica.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)

Thank you for your feedback. Our records show that we have been supporting your mother since 2023. The care package started with one care worker which you were satisfied with and we received no complaints from you. In 2024 your mother's care package was reassessed and it was concluded that a second...  

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Frequently Asked Questions about Promedica24 (Lancashire) Ltd

Costs for home care providers owned by Promedica24 (Lancashire) Ltd

Average costs for home care provided by Promedica24 (Lancashire) Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Promedica24 (Lancashire) Ltd, based on 2 out of their 2 locations.

Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £29.50
Live-in Care (weekly) £1,295

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.

Average costs for home care provided by Promedica24 (Lancashire) Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Promedica24 (Lancashire) Ltd, based on 2 out of their 2 locations.

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.

How many Agencies does Promedica24 (Lancashire) Ltd own?

Promedica24 (Lancashire) Ltd own 2 Agencies.

Which Promedica24 (Lancashire) Ltd Agencies have the highest review score?

Promedica24 Homecare (Blaby and Lutterworth) & Promedica24 (Lancashire) have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Promedica24 (Lancashire) Ltd to verify any information. View our terms and conditions. Promedica24 (Lancashire) Ltd has an Enhanced Service - more info.