Average costs for home care provided by Promedica24 (Lancashire) Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Promedica24 (Lancashire) Ltd, based on 2 out of their 2 locations.

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide .

How many Agencies does Promedica24 (Lancashire) Ltd own?

Promedica24 (Lancashire) Ltd own 2 Agencies.

Which Promedica24 (Lancashire) Ltd Agencies have the highest review score?

Promedica24 Homecare (Blaby and Lutterworth) & Promedica24 (Lancashire) have the highest review score.

Promedica24 (Lancashire) Ltd | 2 Home Care Providers

Review of
Promedica24 Homecare (Blaby and Lutterworth)
from Victoria S (Granddaughter of Client) published on 4 February 2026 Submitted via Website • Report

Overall Experience

Lisa was so helpful on the phone. Finding care can be such an overwhelming process but Lisa explained all of the steps I needed to take and gave some great advice. She was incredibly knowledgable, friendly and gave personalised advice based on my grandmother's situation.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)Thank you for this lovely review. Lisa has over 40 years of care sector experience and has supported countless families over the years, sharing her knowledge and expertise. We are glad she was able to help you too. We wish you and your grandmother all the best.

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Review of
Promedica24 Homecare (Blaby and Lutterworth)
from J H (Daughter of Client) published on 27 January 2026 Submitted via Website • Report

Overall Experience

Just been tentatively planning what might be next for my mum-just diagnosed with dementia. The person who called me back Lisa simply exceeded all my expectations with her knowledge & genuine desire to help me make the right decisions & possibly save my mum some money too.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)Thank you for this lovely review. We pride ourselves on the knowledge and expertise of our team who are passionate about providing the best care possible. We submit ourselves to the 'Mum Test' and constantly ask ourselves, "would this be good enough for my mum?" in order to ensure we are working to the best of our abilities. We wish you and your mum all the best for the future.

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Review of
Promedica24 Homecare (Blaby and Lutterworth)
from Paul S (Son of Client) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

Promedica24 have been brilliant helping with my mother when we really needed help. She was having help twice a week initially but when she developed some health issues Promedica24 stepped in at very short notice to help us out. They continued to provide care and help when needed and are very accommodating.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)Thank you for taking the time to write this lovely review. Our staff pride themselves on being: caring, adaptable, responsive, working with excellence and always with a positive attitude. This feedback is great to hear that the team are living the values. We wish you and your mum all the best and have shared your lovely feedback with the team. Thank you.

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Review of
Promedica24 Homecare (Blaby and Lutterworth)
from Janice A (Daughter of Client) published on 24 September 2025 Submitted via Website • Report

Overall Experience

The manager, assistant manager and fantastic team of carers allowed my dad to spend his final months in his own home. We have received kindness and compassion from the whole team. Nothing was too much trouble and they treated him like he was their own family. I couldn't have got through it without them.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)Firstly, please accept our heartfelt condolences on the loss of your amazing Dad. The whole team express what a pleasure it was to support him and grieve his passing. It was an honour to have enabled him to come back to the home he loved for his final months. We are so pleased that you felt supported throughout this difficult time, and wish you all the best.

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Review of
Promedica24 (Lancashire)
from G S (Son of Client) published on 5 September 2025 Submitted via Website • Report

Overall Experience

Horrible experience, including:
- Care worker taking cigarettes breaks outside the home at inappropriate times.
- You get zero say in who the care worker is.
- Care workers ignored my mum on occasions while she was begging for help. This continued to happen even after I reported it.
- Issues around

the conduct of care workers respecting property. For example one care worker caused damage and didn't report it. I only happened to find out about it afterwards.
- Care Managers don't bother picking up the phone to contact you if there's a problem, therefore causing problems to fester or be misunderstood.
- Care workers generally appear glum.
- Care workers not having experience of my mum's equipment.
- Care workers not having adequate dementia experience.
- Very poor management of changeovers.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)I'm sorry to hear about your experience with our services. Following a thorough review, I understand that you have been in contact with our care team to address several concerns, but unfortunately, our proposed solutions did not meet your expectations. Given this we regretfully had no option but to issue notice of termination of services. We hope that you will find a care provider that will offer you the service you desire and we wish you and your family all the best.

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Review of
Promedica24 Homecare (Blaby and Lutterworth)
from J B (Daughter of Client) published on 28 August 2025 Submitted via Website • Report

Overall Experience

I sourced Promedica 24 after my mother had a fall in December 2024. The contact source at their company was, and has been, fantastic. Always readily available, very friendly, knowledgeable and extremely helpful. Right from the start everything has worked really well.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)Thank you for taking the time to write this lovely review. We are proud that you are happy with our service and we will continue to help in any way we can. Our team are always available for advice and support. We wish you and your mum all the best. Thank you!

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Review of
Promedica24 (Lancashire)
from Melanie W (Daughter of Client) published on 27 August 2025 Submitted via Website • Report

Overall Experience

We've had a variety of carers looking after Mum (who has dementia) for the last couple of years. There have been a couple who haven't quite 'got the hang' of her but Mum's main long term carer is, in my sister in law's words, 'worth her weight in platinum, never mind gold!'. She's kind, caring, compassionate,

patient, the list goes on. She doesn't take any nonsense from Mum and always persuades her to do the things she needs her to do.
She's a very easy person to have around the home and fits in with everyone around and most importantly is always flexible. We just can't recommend her highly enough.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)Thank you so much for taking the time to share such a lovely review. We take the time to ensure that the carers we hire are aligned with our company values and genuinely exhibit a caring nature. We are so proud that you, your mum and your sister are happy with the carer and we wish you and your family all the best.

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Review of
Promedica24 (Lancashire)
from J G (Daughter of Client) published on 13 August 2025 Submitted via Website • Report

Overall Experience

Promedica24's have been very supportive throughout our experience providing professional advice and guidance. They are a very friendly and helpful dealing with any queries quickly and efficiently.
The Carers provided have been of a high professional standard, friendly and cheerful and efficient in

dealing with any difficult situations. They have had a calming influence on my parents.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)Thank you so much for taking the time to write this lovely review. We are proud that you are happy with our service and wish you and your family all the best.

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Review of
Promedica24 Homecare (Blaby and Lutterworth)
from Jane P (Daughter of Client) published on 4 August 2025 Submitted via Website • Report

Overall Experience

The manager and her team at Promedica 24 are fantastic. The care and compassion shown to my mum is wonderful and genuine.
Having had a company previously who didn't care, they literally just ticked the boxes, makes me feel lucky that the manager has now taken on mum's care package.
Thank you!

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)Thank you for taking the time to write such a lovely review, your feedback means the world to us. We genuinely care for the people we support and only hire team members who align with our values: to be caring, being responsive, being adaptive and striving for excellence. We wish you and your mum all the best.

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Review of
Promedica24 (Lancashire)
from Tina B (Daughter of Client) published on 9 May 2025 Submitted via Website • Report

Overall Experience

We turned to Promedica24 when my father couldn't manage at home on his own anymore due to dementia and mobility issues. The manager talked us through the whole process and assessed dads needs. As with many people, dad didn't want 'strangers in his house' but when the carer came into his life with kindness,

encouragement, laughter and cooking skills, his attitude changed. He was happy with the banter between them and he missed her on her breaks back home. She became his regular carer until he sadly passed away in March 2025. Thanks to the dedication of the manager, who was always at the end of the phone as well as her visits and the support of the carer, dads last year was spent in his own home enjoying his garden, trips out and his visitors. This was so important to him and to us as a family. We would recommend Promedica24 to family and friends.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)Firstly, please accept our deepest sympathies on the passing of your father. We send our condolences to you and your family. Secondly, thank you for taking the time to write this lovely review and share your experience with us. We are proud to have been able to support your father to remain in his own home and that he built such a lovely relationship with his carer. We wish you and your family all the best.

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Review of
Promedica24 Homecare (Blaby and Lutterworth)
from G L (Client) published on 21 April 2025 Submitted via Website • Report

Overall Experience

We are currently trying to navigate our way through Care home v care at home for my mother in-law.
For those of you who have been there you will know how stressful and confusing trying to do the right thing for your relative can be.
Particularly when social services are involved and put pressure

on you for a quick resolve.
So I am so grateful to the care consultant at Promedica24.co.uk. she was fantastic and explained clearly in words I understood the procedures we need to step through to ensure mum gets the right care in the right setting.
I would highly recommend the care consultant as she has extensive knowledge of care in different settings and relates information in a clear, precise and easy to understand manner.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)Thank you so much for taking the time to write this review. We pride ourselves on the knowledge of our team, many of whom have worked in the care industry for decades. We wish you all the best on your care journey and encourage you to reach out to us again if you need further support. We also run monthly Care Curious informational events at our office to offer help and support to the general public as they navigate the care industry.

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Review of
Promedica24 (Lancashire)
from Anthony M (Client) published on 21 April 2025 Submitted via Website • Report

Overall Experience

First time with a home carer.
The interview with me was relaxed and wih 2 different personnel to find exactly my needs 24/7. Very good outcome for myself and carer really patient and understanding with my wife who has dementia.
So far a very good result with an experienced handler able to suggest

ways to make life easier.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)Thank you so much for taking the time to write this lovely review and sharing your experience. Our Care Assessments are extensive and include holistic aspects of the individual's likes, dislikes, routines, and preferences that take into consideration the whole person and not just their personal care needs. We hire carers based off their alignment with our values: caring, responsive, positive attitude and excellence. So we are proud to hear that your carer has worked to these standards. We wish you and your family all the best on your care journey.

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Review of
Promedica24 Homecare (Blaby and Lutterworth)
from S W (Wife of Client) published on 10 April 2025 Submitted via Postal Card • Report

Overall Experience

Our first impressions have been very positive, meeting the team who have shown respectful and dignified care morning and evening towards my husband recently diagnosed with parkinsons.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)Thank you for taking the time to write such a lovely review. All of our carers are trained to uphold our company values of: being caring, responsive, having a positive attitude and striving for excellence. I am very proud to hear that this is the level of care your husband has been receiving, and we aim to ensure this level of compassion and professionalism continues throughout your relationship with us. We wish you and your husband all the best.

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Review of
Promedica24 (Lancashire)
from Julie W (Daughter of Client) published on 4 April 2025 Submitted via Website • Report

Overall Experience

My parents have used Promedica for almost 3 years and when 18 months ago their needs became greater and we moved to having 2 live in carers. In February my mother passed away. The 2 carers were exceptional in how they cared for my mother, my father and us during those last few hours. The carer who later

stayed to be with my father has been empathetic and understanding of his grief and needs. This gave the extended family such peace of mind as we do not live close by. We could not be more grateful for her care and compassion.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)Firstly please accept our heartfelt condolences on the passing of your mother. We are very sorry for your family's loss. Secondly, thank you so much for taking the time to write such a lovely review. We pride ourselves on our carers who genuinely care about the people we support. Compassion and empathy are vital aspects of providing excellent, personal centred care, and these are qualities we look for when hiring. We wish you and your father all the best.

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Review of
Promedica24 Homecare (Blaby and Lutterworth)
from L W (Client) published on 12 March 2025 Submitted via Postal Card • Report

Overall Experience

I feel I am treated by the staff and management with respect dignity and privacy I am always asked if there is anything else needed. I did have an issue with one of the carers but that was dealt with efficiently and promptly by management.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)Thank you for your lovely review. We are sorry to hear that you experienced an issue with one of the carers, but we are proud that we were able to rectify the situation quickly and professionally. It is always our intention to treat everyone we support as a whole person with dignity, respect and privacy. We wish you all the best.

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Review of
Promedica24 Homecare (Blaby and Lutterworth)
from L S (Daughter of Client) published on 7 March 2025 Submitted via Postal Card • Report

Overall Experience

Really happy with the service that I am getting, feels as though my opinions are listened to and actioned straight away mums relationship with the carers is strengthening and I feel really confident when I leave mum to go to work.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)Thank you for taking the time to leave such a lovely review. We are so proud that your Mum has made a good relationship with our care team and that you are happy with our service. Being 'responsive' is one of our core values so I am very pleased to hear that any opinions or requests you have are listened to and actioned immediately. It is a pleasure to support your mum, and we wish you and the family all the best.

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Review of
Promedica24 Homecare (Blaby and Lutterworth)
from A W (Client) published on 19 February 2025 Submitted via Postal Card • Report

Overall Experience

I used this company to collect me from hospital following an operation. The service I received was very professional and yet entirely personal. If I need to, I would certainly use this company in the future. I felt in very safe hands.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)Thank you so much for taking the time to leave this lovely review. We are very pleased that you found our service professional and personal. We believe that personal care is 'personal' and should be tailored to each individual's needs and preferences. We wish you all the best for your recovery and thank you for your feedback. We have shared your comments with the Blaby team.

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Review of
Promedica24 (Lancashire)
from W S (Daughter of Client) published on 21 January 2025 Submitted via Website • Report

Overall Experience

You have no say in the choice of carer, details of new carers are sent at very short notice and the profiles don't really give useful information. Several of the carers sent over a period of 3 months were inexperienced and didn't have the skills to look after my mother who has dementia. I always asked

for carers who could speak good English so that my mom could hear them clearly. This request wasn't met, my mom often couldn't understand what was being said to her, so she became frustrated and communication was very difficult. Communication between the carers and their managers and the managers and me was poor and I didn't feel involved in my mom's care. I couldn't recommend Promedica.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 (Lancashire)Thank you for your feedback. Our records show that we have been supporting your mother since 2023. The care package started with one care worker which you were satisfied with and we received no complaints from you. In 2024 your mother's care package was reassessed and it was concluded that a second care worker was needed on the contract. You disagreed with this. Our records show that our Care Managers had several conversations with yourself to organise a suitable programme of care for your mother, but ultimately you decided not to progress with our recommendations. We pride ourselves on the high quality of care and support delivered by our carers and we were sorry to not be able to find an agreeable solution on this rare occasion.

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Review of
Promedica24 (Lancashire)
from R L (Daughter of Client) published on 26 April 2024 Submitted via Website • Report

Overall Experience

Promedica24’s Care Manager is exceptional (deserves 5+ stars). Handles all issues calmly, professionally and always with Mum’s best interests at heart. I literally couldn’t manage without her. The 4 stars is only because some carers pose challenges. But this will always happen. It’s how Promedical24

handles the issues/challenges that matter - and they have done this very well to date.

Reply from Stefanie Barlow, Marketing PM Executive. at Promedica24 (Lancashire)Thank you so much for your kind words and recognition of our Care Manager's exceptional service! We're thrilled to hear that they've consistently handled everything with professionalism and your mother's best interests at heart. While we understand that challenges with carers can arise, we're committed to addressing them effectively. Your feedback is invaluable, and we're grateful for the opportunity to continue providing high-quality care.

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Review of
Promedica24 (Lancashire)
from A B (Son of Client) published on 5 April 2024 Submitted via Website • Report

Overall Experience

We have been using Promedica24 for the past couple of years and overall, the service we have received has been of a high standard. In particular, one specific carer has been exceptional, quickly establishing rapport with my mother and as a result, gaining my mother's trust. I am very pleased with the

service being delivered.

Reply from Stefanie Barlow, Marketing PM Executive. at Promedica24 (Lancashire)Thank you for your kind words and positive feedback regarding our services. We greatly appreciate your recognition of our efforts and are delighted to hear about the exceptional care provided by our carer. It is our commitment to continue delivering high-quality service and maintaining the trust you have placed in us.

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Type of Care Provided	Average Weekly Cost
Visiting Care (hourly)	£27.50
Live-in Care (weekly)	£1,295

Home Care Providers Owned by Promedica24 (Lancashire) Ltd

Promedica24 (Lancashire) Ltd Locations (2)

Promedica24 (Lancashire) Ltd Reviews (142)

Promedica24 Homecare (Blaby and Lutterworth)

Promedica24 Homecare (Blaby and Lutterworth)

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Awards / Recognitions (0)

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