Promedica24 Homecare (Blaby and Lutterworth)

With a strong background in both management and care provision, I have held a variety of senior roles, including Registered Manager, Operational Manager, Deputy Manager, and Business Development Manager.

My professional focus is on leading and delivering high-quality, person-centred care across diverse settings, ensuring individuals receive the right level of support to live fulfilling and independent lives.

Driven by a strong work ethic and a deep commitment to teamwork and empowerment, I have consistently raised standards within the organisations I have worked for. I take pride in aligning with company values to achieve meaningful, positive outcomes for service users and their families. My broad skillset enables me to adapt confidently across various roles and care environments.

Throughout my career, I have played a key role in business development and ensuring compliance. My responsibilities have included managing sensitive client matters, team development, problem-solving, recruitment and retention, staff training and mentoring, as well as overseeing HR functions and preparing regulatory documentation. I thrive in dynamic, face-to-face roles that allow me to build long-lasting, positive relationships.

At Promedica24, I am able to put my values into practice by supporting vulnerable adults to live safely and independently in their own homes. Having worked across most areas of care, I truly believe that people thrive best in familiar environments, and I am proud to be part of a service that makes this possible.

Emma Podgers has joined us as our new Registered Branch Manager. With over 27 years of experience in the domiciliary care industry, Emma brings an exceptional wealth of knowledge, hands-on expertise, and leadership to the team.

Emma began her career as a Care Support Worker and has progressed through various roles, including Care Coordinator, Trainer, and Registered Care Manager. Her career journey reflects her passion for ensuring high-quality, person-centred care for vulnerable individuals and her commitment to excellence in everything she does. Emma brings a wealth of real-world experiences to her new role, ensuring that both clients and carers are supported to the highest of standards.

In her previous roles, Emma has successfully managed branch operations, care plans, and compliance to Care Quality Commission (CQC) standards. She ensured the seamless day-to-day running of operations, maintaining compliance and quality service delivery. Additionally, her time as a Trainer and Assessor for Acorn Training showcased her dedication to fostering growth and professional development among healthcare staff.

Emma is not only an operational expert but also a skilled innovator. She has spearheaded projects to implement new databases, led organisational quality audits, and developed training programs that align with industry standards. Holding Level 2, 3, and 5 qualifications in Health and Social Care, Emma’s experience reflects her deep understanding of care practices and her ability to lead teams effectively.

Beyond her professional skills, Emma’s warmth and compassion shine through in every aspect of her work. She understands the importance of delivering tailored, respectful care to meet the unique needs of each individual. Her leadership philosophy is rooted in collaboration, empathy, and a commitment to ensuring the highest standards of care for both clients and staff.

As Manager of the Blaby and Lutterworth branch, Emma is excited to build on Promedica24’s mission of providing outstanding live-in care services. She plans to enhance local care delivery by leveraging her experience in compliance, staff development, and operational management.

Emma’s goal is to establish Promedica24 South Leicestershire as a beacon of excellence in the care industry so that every client feels valued, supported, and encouraged to meet their individual goals. Emma says, “For me, it is important that each person is treated as an individual. There is no ‘one size fits all’ in care. Under my leadership, we will strive to ensure that each person we support can receive the care they need to enjoy the life they want to lead”.

Hi, I’m Scarlet. I’m working at Promedica24 as a Senior Care Worker and have over 14 years of experience in the care sector. I’m extremely passionate about helping others and making a difference in their daily lives, especially with tasks they can no longer do on their own. It brings me joy to contribute positively to their well-being. I joined Promedica24 after reading glowing reviews and because they are a smaller, more personal company that offers great opportunities for both clients and staff.

I have a small dog, and I enjoy spending time with my family and relaxing in the garden.

I chose to work in care because I have always wanted to help people make a difference to their lives. In my spare time, I enjoy days out with my partner and young son, making memories. I enjoy all genres of music. I also enjoy reading, writing short stories, and poetry.

I have worked as a carer for 17 years. I have a pet canary called Flint. In my spare time, I like watching documentaries and going outdoors and making memories with my children. I like cooking and dancing, and listening to a wide variety of music.

I chose to work in care because it has always been my passion to help others and make a positive difference in people's lives. I like animals, even though I do not have any pets myself. In my spare time, I enjoy reading, cooking, doing puzzles and spending time with my family.