Home Care Providers Owned by Tiggo Care Group in London

I have been broadly satisfied with the service provided by Tigocare for the last two years. I appreciate that timetabling is very difficult but a little more consistency in terms of arrival time would be helpful.

Tiggo responded quickly and compassionately to my enquiry about home support for my father after my mother went into hospital. They provided much needed peace of mind while my mother recovered and were at all times responsive, flexible and understanding. I am happy with their service and grateful for their support.

My carer has been with me for at least 3 years, has always been very pleasant and efficient.

Beyond managing daily medical and physical needs with utmost competence, the carers prioritised maintaining my mothers's dignity and independence while taking care to respect both of my parents in their home environment.

I receive detailed, proactive updates via the app, which gave me complete peace of mind. Communication was always very professional. Tiggocare are completely reliable, and their carers routinely go above and beyond what is required. Our carers truly became a trusted, indispensable part of our family's support system.

The carers have always been very kind and responsive to my mothers needs. All of the Tiggo staff have been very understanding of our situation and have done their best to provide the best possible care.

Exemplary service from care provider

Excellent, I have been using Tiggo Care for about 3 years. Everyone has been great.

This carer is now on maternity leave and she is due a new person. My mother is hoping that she will be provided with the same standard and kindness of person. It would have been helpful to have had some communication from the company about what happens when there is a change of regular carer.

Every aspect of communications was handled professionally, efficiently and thoughtfully. Most of all, the care provided has been driven by compassion and companionship - and it has afforded my father a new lease of life.

We've been extremely happy with the care provided by Tiggo for my aunt, who has complex needs both physically & behaviourally. From the outset, I was very open with the agency so they could properly prepare their care team, and this transparency was met with professionalism and care from both the office team and the carers on the ground. My aunts needs have fluctuated many times during the period we have used Tiggo, and the team have consistently been quick to react and put the right support in place. Communication has been excellent throughout, giving us real confidence and reassurance. The online app has been particularly helpful, allowing me to stay updated daily on her care and well-being. We have needed to use the emergency line on a couple of occasions, and this was handled very effectively. One carer also stayed with my aunt while waiting for an ambulance, without any hesitation, which meant a great deal to our family at a stressful time. We are very grateful for Tiggos support.

Just to ackmoledge the whole the Tiggo staff you have satisfied so some are excellent.

I am very impressed with the service we are receiving from Tiggo Care. Firstly, they understood exactly what the relative who needed care required, and offered a flexible service. Secondly, the carers provided are very professional but at the same time very personable and also sensitive to the sometimes difficult personality of the person for whom they are caring. This has meant that someone who was adamant he did not need care, has accepted the care, and even enjoys seeing the carers. The management team too are very responsive and always find a solution to any request or problem.

A few months ago my mother needed cheering up because her mobility became reduced, affecting her ability to go out and meet up with friends. Tiggo stepped at short notice, organising carer/companions to visit twice or three times a week as required. Tiggo's needs assessment included asking my mother about her background and interests so that they could send people who were a good match for her. She very much enjoyed meeting and talking to everyone who came, and also playing games of scrabble and going out for short walks to get some fresh air. All of the Tiggo people who visited were kind and caring and provided an excellent service - highly recommended!

The care team from Tiggo are all efficient, kind and reliable. It is wonderful to see an elderly relative so well looked after in her own home and the continuity of carers has been excellent. The communication with the family is very good and Tiggo have always been quick to respond to any additional requirements, the team in the office know their clients and all their carers which really makes it stand out from some big care companies. We are delighted with the level of care and compassion.

I am happy with my carers. They always listen when I call the office.

My parents and I have used Tiggo Care for a number of years and we have always found the carers to be caring, friendly, and professional. I am extremely pleased with their standard of care and have every expectation of retaining their services in the years to come. The management team is exemplary and I would strongly recommend engaging Tiggo Care in the event that you or a loved one require personal care.

The service provided was extremely professional at the same time friendly and caring. The carer always had a light-hearted approach to things which made things easier for everyone. I would highly recommend this company.

Tiggo Care has an excellent and reliable service. The carers are extremely professional and personable. Organised services at very short notice and provided care at exact times.

Following a knee replacement I engaged a live in carer from Tiggo for one month. The carer was very competent and caring. One of the most important aspects of this operation is the excercise program. My carer was diligent in helping me to do the excercise program. Personal care was carried out in a very sensitive and respectful way.I have already recommended Tiggo to several people. If I need care in the future I will definitely use this agency again.

We are happy with everything.