Caremark (Leeds)

Northwest Business Park, 1 Servia Hill, Northwest Business Park, Leeds LS6 2QH

Caremark (Leeds) provides a versatile range of care and support, part of a franchised network that focuses on professional care and independent living, helping clients to make the most of their abilities and situation.

Prices are competitive, Quality is paramount!

Trained care workers help safeguard clients throughout their daily routines, including where complex and more extensive levels of care are needed.

Caremark (Leeds) are winners of the Great North Care Awards "Care Employer of the Year" and Leeds Care Association "Care Provider of the Year" awards.

Caremark (Leeds) is a member of the United Kingdom Home Care Association (UKHCA) and fully compliant with Care Quality Commission (CQC) requirements.

Group : Caremark

Person in charge: Farina Tayub (Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 75

Staff Languages (other than English): Chinese - Cantonese, Arabic, Hindi, Panjabi, Punjabi, Polish, Chinese - Mandarin

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Parking: They have parking at the front of the building on Servia Hill which is Pay to Park by Mobile Phone. Free spaces can be found at the back of the building on Back Beamsley Grove.

Latest Care Quality Commission* Report on Caremark (Leeds): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6 (maximum of 10) for Caremark (Leeds) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Caremark (Leeds) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.524 for Caremark (Leeds) is calculated as follows: ( (46 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 84 Ratings = 4.524

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 1.5 Points relating to the number of positive Reviews for Caremark (Leeds) is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6 Caremark (Leeds) has a Review Score of 6 (6.024) from 14 Reviews

Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Caremark (Leeds)?

  • Extremely LIKELY
    9
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Caremark (Leeds)

  • Client / Service User
    10
  • Wife of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    1
  • Husband of Client/Service User
    1

Caremark are the Best, very caring towards my mother-in-law, really can not do enough. Definitely go that extra mile, nothing is too much trouble.
We had to ring my mother-in-law's Supervisor on Sunday, with a small problem. The Supervisor was lovely, even came to the house to see what could be done, there and then and the rest had to be put into place Monday.
As a very much appreciating family, for all the hard work Caremark team do, we just cannot thank you all enough.
Thanks again.

How likely would you be to recommend Caremark (Leeds)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

I have had Caremark looking after me since May 2015 as my old care company could not provide the increase in care i needed. At first i was not happy to change as i had been with the old company a long time. It was not long before i got used to the new carers, they are always pleased and happy. I have the same carers over the week so they know my needs. They treat me with respect and dignity in my own home and they stick to their rota times, which is always the same each day. The staff are lovely and i would recommend them.

How likely would you be to recommend Caremark (Leeds)? Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.7 out of 5

The company is alright. I like most of the carers.

How likely would you be to recommend Caremark (Leeds)? Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

We are very pleased with the care we receive from our carers. They are very helpful in all aspects. They are very cheerful and we look forward to seeing them twice a day. As of this moment we have never had any issues with Caremark, we are always told if the carers will be late or earlier of any changes.

How likely would you be to recommend Caremark (Leeds)? Extremely Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Very good service can't fault it. Very efficient carers and willing. Always check if there's anything else to do. They all have a very good work ethic.

How likely would you be to recommend Caremark (Leeds)? Extremely Likely

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Care / Support

Management

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Value for Money

Average Rating:   5 out of 5

Surprised when got one as I didn't know home care existed, but once I got one carer I cannot do without her.

How likely would you be to recommend Caremark (Leeds)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Chad Steadman, Registered Care Manager at Caremark (Leeds) responded to this review on 22 Feb 2016:

Thank you for your kind words and I am really happy that we have exceeded your expectations.

Generally happy with the carers and the quality of the care. Some carers in particular work very well with me. Also some are very attentive.

How likely would you be to recommend Caremark (Leeds)? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

My experience with Caremark Leeds has been very good. It brings me out of my shell when the carers are here.

How likely would you be to recommend Caremark (Leeds)? Extremely Likely

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Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Just a wonderful service, trustworthy girls who treat myself and my husband with the highest respect. No complaints at all.

How likely would you be to recommend Caremark (Leeds)? Extremely Likely

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Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The carers are helpful. They do anything I ask them. They give me showers. They are a marvellous company. I think the company is wonderful. The manager is very good, concerned and good to me. I want to stay with them forever.

How likely would you be to recommend Caremark (Leeds)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Chad Steadman, Registered Care Manager at Caremark (Leeds) responded to this review on 16 Feb 2016:

Thank you for the positive feedback. We are happy to see that you are positive about our service, carers and managers. We strive to always provide the best possible service and we are glad to hear that your experience with Caremark (Leeds) has been to a high standard.

Workers do a really good job and are careful and steady with my husband. Had difficulty with the supervisor which the manager addressed in a comfortable way.

How likely would you be to recommend Caremark (Leeds)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Chad Steadman, Registered Care Manager at Caremark (Leeds) responded to this review on 09 Feb 2016:

Thank you very much for your honest and kind feedback. You are a lovely couple and the carers really enjoy attending to your husband.

On the whole the carers who visit are excellent. Nothing it too much trouble.

How likely would you be to recommend Caremark (Leeds)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Chad Steadman, Registered Care Manager at Caremark (Leeds) responded to this review on 09 Feb 2016:

It was a pleasure meeting with you all and thank you for your positive feedback. We are happy that you widh to stay with Caremark (Leeds)

Want office staff sorting out. The carers are good at their job. They all treat me with respect and dignity and do what they are asked.

How likely would you be to recommend Caremark (Leeds)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Chad Steadman, Registered Care Manager at Caremark (Leeds) responded to this review on 04 Feb 2016:

Thank you very much for your positive feedback. I have addressed the issues you mentioned to me regarding the supervisor and you will experience a better service moving forward.

Very happy with carers and service I receive.

How likely would you be to recommend Caremark (Leeds)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

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Awards / Recognitions

June 2011

August 2010

July 2010

2010 Franchisee of the Year

Recipient: Caremark (Leeds)

Date: Monday 12 Jul 2010

more details

2009 Caremark Franchisee of the Year

Recipient: Caremark (Leeds)

Date: Wednesday 07 Jul 2010

more details

June 2010

2010 Great North Care Awards

Recipient: Caremark (Leeds)

Date: Monday 07 Jun 2010

more details

Job Vacancies

Staff Profiles

Farina

Farina Tayub

Job Title: Director

Joined: 2008

Description:

I am the Director of Caremark (Leeds) and run it along with an established team who are very passionate about high quality person centered care being delivered to each and every customer.

At Caremark (Leeds) we pride ourselves on ensuring the best possible care and support for individuals who choose to live in their own homes and empower them to remain as independent as possible.

Admin

Admin Team

Job Title: Administration

Joined: 2015

Description:

We are the administration team, Cecilia Nagy, Joanna Szamuk, and Shehnaz Omar, and we support the office team with admin tasks, such as recruitment, payroll & invoicing, and archiving.

Maroona

Maroona Ali

Job Title: Senior Care Co-ordinator

Joined: 2013

Description:

I am responsible for overseeing the co-ordinating team for all areas of Leeds and facilitating the safe implementation of care services to our customers.

I have worked at Caremark (Leeds) for over 4 years as a Field Care Supervisor and Care Co-ordinator, and have recently received a promotion for my hard work and commitment.

I am currently working towards my Level 5 Diploma in Leadership and Management in Health and Social Care.

Hannah

Hannah McGurk

Job Title: Care Co-ordinator / Trainer

Joined: 2016

Description:

I have been employed by Caremark (Leeds) for over a year and am responsible for the West area customers and care & support workers.

I am a qualified trainer and deliver various courses to our care and support workers, such as moving & handling, administration of medication, and CPR.

Yvonne

Yvonne Allen

Job Title: Care Co-ordinator

Joined: 2017

Description:

I have recently joined the team as Care Coordinator. I have 8 years’ experience working in all areas of the care sector together with some significant qualifications.

Having completed diplomas in level 2 & 3 in Health and Social Care - I am currently working on my level 5 management qualification.

I have a real passion for getting things right and a keen eye for detail, along with great customer care skills and understanding of customer service.

In my spare time, I can quite often be found at the gym or immersed in a book.