MasterStaff Healthcare

Abacus House, 8 Rope Walk, Garstang, Preston PR3 1NS
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9.8 59 Reviews
  • MasterStaff Healthcare, Preston
MasterStaff Healthcare provides care and support services to individuals living in the Preston, Chorley and South Ribble areas.

Carers provide domiciliary care to service users and are able to provide home care support packages that can be tailored to meet each individual's needs.

MasterStaff Healthcare can provide services such as: personal care, help and support with domestic tasks, medication management and companionship, as well as complex care and support.

Care workers have an extensive range of experience and knowledge assisting in the delivery of care and support. In addition, staff work with local authorities, primary care trusts and private and voluntary organisations.

Masterstaff healthcare provides in-house training for all carers including medication management , moving and handling, end of life, dementia and safeguarding

The CQC inspection on 3rd February 2020 rated the service 'good' for all of its service.
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Care Provided by MasterStaff Healthcare

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £25

Care needs - £20 for 0.5 call and £25 for 1 hour call
Home help - £20 an hour


please ring our office to discuss your needs

These prices are only a guideline, please contact MasterStaff Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Masterstaff Limited

Person in charge

  • Carol Hargreaves (Director of care)

MasterStaff Healthcare Reviews (59)

9.8

MasterStaff Healthcare has a Review Score of 9.8 (9.766) out of 10, based on 13 reviews in the last 2 years.
Over all time MasterStaff Healthcare has 59 reviews.

Overall Experience
  • 47
  • 12
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Date Published
  • 59
  • 8
  • 10
  • 13
  • 46
Reviewer Connection to MasterStaff Healthcare
  • 27
  • 11
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  • 2
  • 1
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Total of 59, showing 41-59
Review from S N (Daughter of Client) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been experiencing trauma due to coronavirus and putting her house on the market due to her deterioration. The carers have been patient and kind, and one lady has particularly gone out of her way to provide my mum with empathy and companionship. I am very grateful for the support all the carers
give my mum at this most difficult time. Thank you.
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Review from G B (Client) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having suffered from anxiety and agoraphobia for 30 years, culminating in four suicide attempts, I was referred to Master Staff. The care worker assigned to me has totally changed my life. I have been able to leave the house, attend appointments, even go for walks and coffee. I genuinely cannot recommend
my care workers enough. The impact she has made on my life is profound. Thank you, a heartfelt thank you.
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Review from Neil O (Son of Client) published on 24 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Never had to use carers before but needed them for my farther. I would highly recommend them as they are on time and the cares to me go above and beyond.
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Review from Brian A (Husband of Client) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are (of course) very caring, for the wellbeing of my wife (and myself). They do the jobs assigned promptly, use their time well and talk to (and spend time with) my wife. We particularly need and are getting round to my wife's personal care. On the whole, well pleased and excellent service.
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Review from Bernard C (Husband of Client) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers over the above period have looked after my wife with care and consideration. They are liked by my wife who always speaks highly of them. We trust them and have confidence in them.
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Review from N W (Daughter of Client) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every carer that has helped my dad has shown care, kindness, respect and professionalism. He looks forward to them coming - morning and evening - and lunchtime visits. They also give him verbal assurance when he is confused.
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Review from Chris G (Daughter of Client) published on 10 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff were very supportive and caring from admin to face to face care staff.
Very understanding and flexible working with sensitivity towards my family member.
Informed me when issues arose but also used initiative in dealing with problems.
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Review from Paula T (Client) published on 9 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
All round excellence from management to staff to my dignity in my own home. Anything you ask, within reason, they will assist or do for you.
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Review from Fiona L (Client) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers I have had with me are caring, supportive and positive. Most of all they give me a reason to get up in the morning, get dressed and take my tablets. Thank you so much for all your care and support, you are all brilliant!
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Review from David B (Husband of Client) published on 30 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent agency with top class staff. Friendly, caring, very professional and efficient. Nothing is too much trouble.
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Review from H G (Son of Client) published on 9 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother found all the staff very caring and able to fulfil her needs. They were always professional and if there were any issues, they made me aware of them immediately.
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Review from Doreen D (Client) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, polite, professional Carers who put the patient first and foremost and are attentive to all the patient's needs.
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Review from Helen P (Client) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with MasterStaff Healthcare for just over 3 years. I have one main carer during the week and some weekends otherwise it is one of a team of 5 who I see regularly.


The managers and others in the office treat you with respect and when you ring up, you know you will be greeted with a cheerful

voice. The care I receive which is personal care is second to none. Privacy, dignity and respect all respected, I wouldn't want anyone else.
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Review from Dorothy S (Client) assisted by family/friend published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The ladies are very helpful and respond well to my requests. They are very patient and helpful and try their best in the limited amount of time they have.
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Review from Joyce D (Client) assisted by family/friend published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers, each one we've had dealings with, are courteous and polite at all times, they do a good job but we do find they are a little pushed at times, though this is not their fault.
I would recommend MasterStaff to anyone, keep up the good work.
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Review from C W (Client) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very pleasant experience and I look forward to the girls arriving.
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Review from Edmund A P (Client) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say, I've had good treatment or care.
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Review from Ummehani P (Daughter of Client) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
MasterStaff Healthcare provided my father with high-quality care and treated him with dignity. The staff were extremely friendly and supportive. We were humbled by their services.
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Review from N D (Son of Client) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
MasterStaff have been looking after my mother for 2 years now and in that time we have had no cause for complaint. The carers are always polite and friendly and any issues that arise are always brought to the attention of myself or my sister.
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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for MasterStaff Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.766 for MasterStaff Healthcare is calculated as follows: ( (59 Excellents x 5) + (18 Goods x 4) ) ÷ 77 Ratings = 4.766
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MasterStaff Healthcare is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (4)

Carol

Carol Hargreaves

Job Title: Registered Manger/ Director of Care Joined: 2015

Carol has worked in the healthcare industry for over 30 years now.
Carol has been a registered manager for many years and her motivation has always been to help facilitate people needing support to be able to stay in their own homes as long as they wanted to.


Carol is passionate about empowering people to feel confident and happy in all they do. She is happy to take on any challenge and always has an ear for people. She loves listening to people's life stories and is always happy to help.

Lynne

Lynne Reynolds

Job Title: Senior Care Coordinator Joined: 2016

Lynne has worked and progressed within the health and social care sector for over 10 years. During that time, she has gained NVQ levels 2 and 5 in Health and Social Care and NVQ level 3 in Business Administration.
Mainly working with the elderly and people with disabilities in a domiciliary care setting, she gets a lot of job satisfaction knowing that people are treated with dignity and respect within their own homes. Also, through her experiences in care, she’s very hands-on and will actively help in any situation to make sure that our service users receive quality care.

Britney

Britney Ross

Job Title: Field Care Coordinator Joined: 2017

Britney started her career with Masterstaff in 2017. In this time, she has gained NVQ 2 and 3. Progressing in her role from care worker to field care coordinator. Partly working out in the community and in the office. She has gained knowledge and skills to make sure that individuals are receiving the best quality care. Britney thoroughly enjoys doing both sides to the job, she enjoys seeing her clients and making a difference.

Keita

Keita Ferguson

Job Title: Field Care Coordinator Joined: 2023

Keita has worked in the care sector for 6 years. During this time, she has gained her NVQ 2 and 3. Keita has worked in all roles from carer, supervisor and now progressing into a field care coordinator. Keita is very dedicated to ensuring her clients receive top quality care.

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