MasterStaff Healthcare

Unit 9 Navigation Business Villag, Navigation Way, Ashton-on-Ribble, Preston PR2 2YP

MasterStaff Healthcare provides care and support services to individuals living in the Preston and Lancashire areas.

The CQC inspection on 10 August 2017 rated the service 'good' for all of its services.

Staff provide domiciliary care to service users and are able to provide home care support packages that can be tailored to meet each individuals' needs.

MasterStaff Healthcare can provides service such as: personal care, help and support with domestic tasks, medication management and companionship, as well as complex care and support.

Care workers have an extensive range of experience and knowledge assisting in the delivery of care and support. In addition, staff work with local authorities, primary care trusts and private and voluntary organisations.

Masterstaff healthcare provides in-house training for medication, moving and handling, end of life, dementia and safeguarding to all staff and others are able to use the training facilities in the office.

Owner : Masterstaff Limited

Person in charge: Carol Billington (Director of care)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 55

Staff Languages (other than English): Urdu

Fees Guide: £13.30

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Directions: Docks in Preston. Onto Ferry road.

Visiting: Office opening hours are 9am to 5pm Monday to Friday. Available at all other times through the on call line.

Parking: Parking available at the office.

Latest Care Quality Commission* Report on MasterStaff Healthcare: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for MasterStaff Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for MasterStaff Healthcare in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.875 for MasterStaff Healthcare is calculated as follows: ( (36 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 40 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for MasterStaff Healthcare is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 MasterStaff Healthcare has a Review Score of 9.9 (9.875) from 7 Reviews

Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend MasterStaff Healthcare?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to MasterStaff Healthcare

  • Client / Service User
    5
  • Daughter of Client/Service User
    1
  • Son of Client/Service User
    1

I have been with MasterStaff Healthcare for just over 3 years. I have one main carer during the week and some weekends otherwise it is one of a team of 5 who I see regularly.

The managers and others in the office treat you with respect and when you ring up, you know you will be greeted with a cheerful voice. The care I receive which is personal care is second to none. Privacy, dignity and respect all respected, I wouldn't want anyone else.

How likely would you be to recommend MasterStaff Healthcare? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The ladies are very helpful and respond well to my requests. They are very patient and helpful and try their best in the limited amount of time they have.

How likely would you be to recommend MasterStaff Healthcare? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

The carers, each one we've had dealings with, are courteous and polite at all times, they do a good job but we do find they are a little pushed at times, though this is not their fault.
I would recommend MasterStaff to anyone, keep up the good work.

How likely would you be to recommend MasterStaff Healthcare? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

This is a very pleasant experience and I look forward to the girls arriving.

How likely would you be to recommend MasterStaff Healthcare? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

What can I say, I've had good treatment or care.

How likely would you be to recommend MasterStaff Healthcare? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

MasterStaff Healthcare provided my father with high-quality care and treated him with dignity. The staff were extremely friendly and supportive. We were humbled by their services.

How likely would you be to recommend MasterStaff Healthcare? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

MasterStaff have been looking after my mother for 2 years now and in that time we have had no cause for complaint. The carers are always polite and friendly and any issues that arise are always brought to the attention of myself or my sister.

How likely would you be to recommend MasterStaff Healthcare? Extremely Likely

Overall Standard

Staff

Care / Support

Treated with Dignity

Average Rating:   5 out of 5

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Awards / Recognitions

Job Vacancies

Staff Profiles

Carol

Carol Billington

Job Title: Director of Care

Joined: 2015

Description:

I have worked in care all my life and been a registered manager for 18 year. I have NVQ in health and social care level 5.
I ensure all regulations are followed within the organisation and provide training to staff both in Moving and Handling and end of life.

Julie

Julie Buckley

Job Title: Registered Manager

Joined: 2015

Description:

I have worked in health and social care for many years. With experience within the NHS and private health care.
I have experience with developing and managing personalised care services for clients in the North West.
I am based at the Preston office and manage care in Preston and Lancaster.
I have level 5 diploma in Health and Social care Management

Lynne

Lynne Reynolds

Job Title: Care Administrator

Joined: 2016

Description:

I have worked in domiciliary care settings or many years as a care assistant. I have joined Masterstaff healthcare to coordinate the care provided for our clients. I have NVQ level 2 Health and Social care and I am currently training towards Level 3 Business Administration

Dawn

Dawn Andrews

Job Title: Care Administrator

Joined: 2010

Description:

I have worked for Masterstaff for over 6 years. Previously I worked in the community setting so have a good knowledge of our client base.
I now work in the office and assist to coordinate the day to day care staff.
I have level 3 Health and Social Care and also in communication