MasterStaff Healthcare

Abacus House, 8 Rope Walk, Garstang, Preston PR3 1NS
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9.8 59 Reviews
  • MasterStaff Healthcare, Preston
MasterStaff Healthcare provides care and support services to individuals living in the Preston, Chorley and South Ribble areas.

The CQC inspection on 3rd February 2020 rated the service 'good' for all of its services.

Carers provide domiciliary care to service users and are able to provide home care support packages that can be tailored to meet each individuals' needs.

MasterStaff Healthcare can provide services such as: personal care, help and support with domestic tasks, medication management and companionship, as well as complex care and support.

Care workers have an extensive range of experience and knowledge assisting in the delivery of care and support. In addition, staff work with local authorities, primary care trusts and private and voluntary organisations.

Masterstaff healthcare provides in-house training for medication, moving and handling, end of life, dementia and safeguarding to all staff and others are able to use the training facilities in the office.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £25

Care needs - £20 for 0.5 call and £25 for 1 hour call
Home help - £20 an hour

These prices are only a guideline, please contact MasterStaff Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Masterstaff Limited

Person in charge

  • Carol Hargreaves (Director of care)

Admission Criteria

  • None

MasterStaff Healthcare Reviews (59)

9.8

MasterStaff Healthcare has a Review Score of 9.8 (9.783) out of 10, based on 14 reviews in the last 2 years.
Over all time MasterStaff Healthcare has 59 reviews.

Overall Experience
  • 47
  • 12
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Date Published
  • 59
  • 10
  • 10
  • 14
  • 45
Reviewer Connection to MasterStaff Healthcare
  • 27
  • 11
  • 6
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Total of 59, showing 1-20
Review from Ann R (Daughter of Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been cared for by the team for about 18 months. They all treat her with respect to help her keep her dignity which is important to me and my sister. Mum looks forward to seeing them they all do whatever she needs. Some go above and beyond what needed its great. When we need any changes the
office staff get things sorted straight away.
So thank you all for your loving care
Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

thank you for your kind words, we are so glad that you feel mum is being looked after

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Review from J W (Wife of Client) published on 18 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers are professional and approachable. It has given confidence to my husband having the same person (other than for holidays/absence), they have built a very good relationship and a trusting rapport.
The administrative staff are very helpful and address any issues immediately.
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Review from E N (Client) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My review was carried out very good and friendly I had nothing to complain about I consider myself very cared for and enjoy the carers coming in each day they work very hard to make sure I am safe and well. Thank you to them all also to the staff who make sure I am well and happy.
Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

we are so please that you feel well looked after and are happy with service

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Review from Paul N (Son of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Iam very happy the care my mum is receiving, they are always on time and go out there way to put mum at ease when moving her during each visit. I feel confident she is in safe hands plus I am able to view there report after each visit which makes my life easier knowing there are no issues I need to
address. In conclusion I highly recomend this care company.
Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

thank you so much for your kind review, we are so happy that Mum feels at ease and that the carers are providing excellent care

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Review from A S (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's carers all treat her with respect and she looks forwards to their visits. They always check what she needs and make sure she is happy before they leave.
The office staff are also very helpful. They keep me informed, review her care regularly and I have had no problems contacting them.
Mum's care was cancelled by LCC in error following a stay in respite, but MasterStaff went out of their way to put it back in place immediately.
The app is very handy. It gives the family peace of mind as they can see how mum is and everything the carers have done.
We are very happy with MasterStaff and the care they provide.
Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

thank you for kind words, we are so happy that you feel mum's receives good quality care from our carers

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Review from L T (Daughter of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ladies at masterstaff looked after my Dad for 3 years and I highly recommend them. Always punctual, professional and nothing too much trouble whether in or out of hours. My Dad was always happy to see them and it was a great comfort to me knowing he was being looked after well. My only regret is
I didn't know about masterstaff when my mum had carers.
Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

Thank you so much for your kind words, we are so happy to hear that your dad received quality care from our carers

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Review from F K (Client) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good. The best
Reply from Carol Hargreaves, managing director at MasterStaff Healthcare

we are all really pleased you are happy with the best staff

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Review from Eva H (Client) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carers arrive on time and are always clean and presentable in their uniforms. always go above and beyond for me and treat me with care and dignity. ive been with Masterstaff for 18 month and never had any problems
Reply from Carol Hargreaves, managing director at MasterStaff Healthcare

well thank you so much for the lovely words - it means a lot to me and my team.

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Review from J R (Daughter-in-law of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This Carehome provider is simply the best . Their customer service given when needed whether in hours or out of hours is second to none . The team they work there cover shifts quickly , at the last minute , always putting their clients first .
Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

We are so happy that you are please with the care and service that is provided

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Review from Beverley M (Daughter of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent set off staff at Master staff both my parents have them and I can highly recommend the company.
The office staff are brilliant as well and nothing is too much trouble.
My parents are pleased with them and would not change anything
Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

We are so pleased that your parents are happy with care they receive and the service as whole

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Review from L T (Client) assisted by family/friend published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always on time, always friendly. Efficient and effective. If I have a concern/question, ready and willing to assist.
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Review from P A (Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very friendly, hard-working, helpful, caring and dedicated staff. Always polite, punctual and committed to great service. Mum is always happy to see the carers when they arrive. I can recommend their service.
Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

Thank you for your kind words and we are happy that you felt mum was well looked after.

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  • Value for Money
Review from C H (Great-Niece of Client) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided to my great-uncle has been second to none. The staff have always gone above and beyond to ensure he has been comfortable, safe and well. Thanks to the ongoing support, he has been able to remain at home with appropriate care and support for as long as possible. Communication has always
been prompt and consistent and the out-of-hours service provided information and reassurance to the family when he was taken into hospital.
The carers and management have always provided a professional but personal touch and their support has given our family peace of mind, so a huge thank you to you all, we appreciate all you’ve done and please continue to keep up the good work.
Reply from Carol Hargreaves, managing director at MasterStaff Healthcare

It was an absolute pleasure to get to know your great uncle and deliver his care to meet his needs. we will miss his smiley face.
Thank you for your kind words - it means a lot to the whole team.
Regards.

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Review from S G (Daughter of Client) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have never been happier with a care provider. I live abroad, and as such, need good communication to ensure my mother is taken care of, and MasterStaff are always on the ball with this. Mum’s overall care and wellbeing has definitely got better since we changed to Masterstaff. They have gone out of
their way to make sure Mum has everything she needs, and for once, I feel I have a care provider that actually listens to my concerns, but also acts on them. I could not be happier, and more importantly, neither could my mother. Great job!
Reply from Carol Hargreaves, managing director at MasterStaff Healthcare

Thank you for your kind words. We are always pleased to hear that people are happy with the service. We are happy to help always and glad you feel supported with our communications.

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Review from Simon H (Client) published on 28 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers have been coming to help me live independently for years. They are friendly, hard working, helpful, caring and dedicated staff. I am now going into Sue Ryder which is better for my needs. I will miss the staff. A huge thank you to you all for everything you have done to keep me in my own
home as long as I could.
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Review from Zuzanna G (Granddaughter of Client) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good kind staff they are good with the language barrier. Very friendly and able to talk to them. Overall very good wouldn't change the company very satisfied with the overall care and communication the staff has.
Reply from Carol Hargreaves, managing director at MasterStaff Healthcare

Thank you for your kind words, we are so happy that all needs especially communication are being met.

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Review from G G (Wife of Client) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the office staff were very effective. The carers were all wonderful people, very caring, always punctual and I was pleased my husband received such great care.
I would recommend the company to anyone in need of their service.
Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

We are really happy that you feel your husband was really looked after, that is our main aim. Thank you for your kind words.

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Review from Andrew S (Client) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care from the carers, much appreciated. Hard-working girls, my flat is very clean thanks to the carers. Thank you for sending me good carers.
Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

Thank you for your kind words, we are glad that your find the girls helpful.

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Review from W H (Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a care visit each morning. The carers are always on time and friendly. They are happy to help me with whatever my requirements are that day and also understand when I want to reduce their involvement to retain my independence. The ladies are professional, considerate and great to talk to. It's
lovely to have a chat and a laugh whilst making sure I have everything I need for the day.
Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

We are so please that you are happy with your package of care and the carers are meeting all your needs.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H I (Sister-in-law of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very caring company with a team of kind, dedicated people who go above and beyond their paid duties. They do not hesitate in communicating with the family should the need arise. My sister-in-law is well looked after and supported in her day-to-day needs. We are very pleased with the staff and service
provided.
Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

Thank you for your kind words. We are so pleased that you feel your sister-in-law is well-supported and looked after.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for MasterStaff Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for MasterStaff Healthcare is calculated as follows: ( (65 Excellents x 5) + (18 Goods x 4) ) ÷ 83 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MasterStaff Healthcare is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (5)

Carol

Carol Hargreaves

Job Title: Registered Manger/ Director of Care Joined: 2015

Carol has worked in the healthcare industry for over 30 years now.
Carol has been a registered manager for many years and her motivation has always been to help facilitate people needing support to be able to stay in their own homes as long as they wanted to.


Carol is passionate about empowering people to feel confident and happy in all they do. She is happy to take on any challenge and always has an ear for people. She loves listening to people's life stories and is always happy to help.

Lynne

Lynne Reynolds

Job Title: Senior Care Coordinator Joined: 2016

Lynne has worked and progressed within the health and social care sector for over 10 years. During that time, she has gained NVQ levels 2 and 5 in Health and Social Care and NVQ level 3 in Business Administration.
Mainly working with the elderly and people with disabilities in a domiciliary care setting, she gets a lot of job satisfaction knowing that people are treated with dignity and respect within their own homes. Also, through her experiences in care, she’s very hands-on and will actively help in any situation to make sure that our service users receive quality care.

Sandra

Sandra Braithwaite

Job Title: Office Administrator Joined: 2018

Sandra has worked in care since 2001 and has obtained an NVQ level 2 in Business Administration. She takes great pride in her job role. She loves facing new challenges and she will never give up until the last piece of the jigsaw fits correctly.

Britney

Britney Ross

Job Title: Field Care Coordinator Joined: 2017

Britney started her career with Masterstaff in 2017. In this time, she has gained NVQ 2 and 3. Progressing in her role from care worker to field care coordinator. Partly working out in the community and in the office. She has gained knowledge and skills to make sure that individuals are receiving the best quality care. Britney thoroughly enjoys doing both sides to the job, she enjoys seeing her clients and making a difference.

Keita

Keita Ferguson

Job Title: Field Care Coordinator Joined: 2023

Keita has worked in the care sector for 6 years. During this time, she has gained her NVQ 2 and 3. Keita has worked in all roles from carer, supervisor and now progressing into a field care coordinator. Keita is very dedicated to ensuring her clients receive top quality care.

Frequently Asked Questions about MasterStaff Healthcare

What Type of Services does MasterStaff Healthcare offer?

MasterStaff Healthcare offers Home Care.

How many Carers does MasterStaff Healthcare employ?

MasterStaff Healthcare employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MasterStaff Healthcare to verify any information. View our terms and conditions. MasterStaff Healthcare has an Enhanced Service - more info.