MasterStaff Healthcare

Abacus House, 8 Rope Walk, Garstang, Preston PR3 1NS
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9.8 59 Reviews
  • MasterStaff Healthcare, Preston
MasterStaff Healthcare provides care and support services to individuals living in the Preston, Chorley and South Ribble areas.

The CQC inspection on 3rd February 2020 rated the service 'good' for all of its services.

Carers provide domiciliary care to service users and are able to provide home care support packages that can be tailored to meet each individuals' needs.

MasterStaff Healthcare can provide services such as: personal care, help and support with domestic tasks, medication management and companionship, as well as complex care and support.

Care workers have an extensive range of experience and knowledge assisting in the delivery of care and support. In addition, staff work with local authorities, primary care trusts and private and voluntary organisations.

Masterstaff healthcare provides in-house training for medication, moving and handling, end of life, dementia and safeguarding to all staff and others are able to use the training facilities in the office.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

These prices are only a guideline, please contact MasterStaff Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Masterstaff Limited

Person in charge

  • Carol Hargreaves (Director of care)

MasterStaff Healthcare Reviews (59)

Total of 59, showing 21-40
9.8

MasterStaff Healthcare has a Review Score of 9.8 (9.787) out of 10, based on 15 reviews in the last 2 years. Over all time MasterStaff Healthcare has 59 reviews.

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Review from Margaret R (Wife of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has varied care needs and since we joined MasterStaff Healthcare these complex needs have been delivered with dignity and understanding the carers are brilliant and the office staff are very approachable and helpful so glad we came to Masterstaff.

Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

Thank you for your kind words. We are so pleased that your husband's needs are being met and that he is getting the care that he needs.

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Review from Haleema I (Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found this company willing to provide the service I need and the carers that come to my home are very helpful and friendly and do all they can for me to keep my independence which is very important to me.

Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

We are happy that you feel the carers are helpful and that you are maintaining your independence.

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Review from R L (Son of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from the team, especially from two members of staff in particular. The family are very grateful for the care and support they provided for my mum. The staff understood the needs and expectations of my mum. We could not have asked for more.

Reply from Kim Hetherington, Care Coordinator at MasterStaff Healthcare

Thank you so much for your kind words. We are glad you and your family feel your Mum received the best possible care.

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Review from Michael B (Client) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been with MasterStaff for a number of years now, I can honestly say that their commitment to providing a top level of care has never waned, which is especially important to note considering the "turbulent" couple of years we've all had to endure.
The staff have remained, and continue to remain,
professionally positive throughout any challenge that they are presented with, leaving me with the continued impression that they really do care!
I would highly recommend them to anybody who is looking for a home care provider!

Reply from Carol Billington, Care Director at MasterStaff Healthcare

Thank you for your kind words. We are really pleased to hear of your positive experiences with us. We are always here to help.

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Review from R N (Client) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful.

Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

Thank you for the review, we are glad that the service meets your needs and the carers are helpful.

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Review from RobertP (Friend of Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lots of care and communication.

Reply from Sandra Braithwaite, Office administrator at MasterStaff Healthcare

Thank you for your kind review. We endeavour to give all our clients a high level of care and communicate regularly with family and friends.

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Review from Joan D (Wife of Client) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, very caring and did what they had to do to the best of their ability. Could not fault them. Would fully recommend them.

Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

Thank you so much for your kind words. We are glad you feel your husband received the best possible care.

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Review from Bruce G (Client) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been using MasterStaff for a number of years now, I am a 51-year-old male with MS. MasterStaff get me up in the morning and puts me to bed at night, my wife cares for me the rest of the time.


I find there is a mix of carers, those that will go above and beyond to care for me and those who do

just what is required. There's a difference in skill level amongst the carers too (which is nothing to do with age or, indeed, experience). Some of the newer, younger carers are better than those who've been working for MasterStaff for longer and are older).


I've always felt that there's a number of carers for whom this is a vocation (and it shows) and there's a number for whom it's just a job (and again, it shows).


This isn't a complaint, I'm just stating the facts. All of my carers do what is required, i.e. get me out of bed, washed and dressed, etc.


2 of my carers have been my main 2 for a few years now and I feel they have become friends as well as carers (and previous regulars too).

Reply from Carol Hargreaves, Care Director at MasterStaff Healthcare

Thank you for your review - good or bad, we need to hear it.
I am happy you feel you are treated with respect as this is a high priority for us.
We are here to listen.
Regards.

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Review from Doreen F (Daughter of Client) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had these carers since middle of September to present and I can only praise them for the hard work and kindness they show my mum. All the girls that my mum have are very good with her and make her happy and if she's happy her family are happy. I would highly recommend MasterStaff carers,
they are very professional and really do care for the clients. Keep up the good work.
Many thanks

Reply from Care Director at MasterStaff Healthcare

Thank you so much for your kind words. It thrills us all here at our little team to hear that you and your mum are happy with the service provided.

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Review from Marilyn A (Client) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am in my early seventies and following the death of my mother I developed mental health problems. This resulted in a depression/anxiety disorder. I needed help from a carer to take me shopping and help to give me confidence while I shopped. My carer was great and I would recommend MasterStaff Healthcare
to help you with all your care needs.

Reply from Carol Hargreaves, Care Director at MasterStaff Healthcare

Thank you for the kind review, we are glad we could help and we are always here to help.

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Review from Garry C (Client) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had dealings with four care companies and MasterStaff are the best by far. I have been treated by six caregivers and all were lovely. I would recommend them to anyone wishing the very best of care.

Reply from Sandra Braithwaite, Office administrator at MasterStaff Healthcare

Hi Gary,
Thank you for your kind words. It means a lot to us at Masterstaff. We will pass your comments on to the Preston care team.

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Review from Clement M (Son of Client) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say or praise the staff enough. They were great in every way. kind, careful, patient and very good when caring for my dad. I would recommend MasterStaff to absolutely everyone. Thank you!

Reply from Bethany Kay, Senior Care Coordinator at MasterStaff Healthcare

Thank you so much for your lovely review, it is so nice to receive such great feedback. It has been pleasure to look after your dad!

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Review from D T (Client) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had carers from MasterStaff Healthcare for a while now, and with my being young I found it really difficult at first, but the carers are all really lovely. Very friendly and treat me with so much dignity and kindness. The staff and care coordinator have gone above and beyond for me and I’m so
grateful! I no longer find it difficult and I don’t feel a burden anymore.

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Review from L W (Client) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great, just wish they were with me towards 9 am and 5 pm nearer to my medication time. Love the fact no one comes smelling of smoke. Everyone has their own character, which I love. One of the newbies even has my sense of humour, which is great.
Love them all.

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Review from Gillian W (Client) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff, I get on really well with. Now that times have been sorted, most of the staff I can have a laugh and a joke with, which helps me with my depression. It would be nice to have the same ones come who know the routine.

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Review from Wendy W (Granddaughter of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MasterStaff carers have exceeded our expectations. They are so friendly and care for my nanna as if she were their own family. They go above and beyond their duties to ensure Nanna has everything she needs and communicates well with the family. If I've ever needed to contact them or the office, they
are always very helpful and easy to contact. I wouldn't hesitate in recommending them to anybody.

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Review from Nannette T (Client) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is nothing I would like to change. I get on with all of my carers.

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Review from Lesley B (Daughter-in-law of Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are extremely efficient and sympathetic to my mother and father-in-law's needs. They are professional and go above and beyond the care we hoped for.
Many thanks for all the hard work and kindness.

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Review from Janette G (Daughter-in-law of Client) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MasterStaff Healthcare carers have been caring for first my mother-in-law and now my father-in-law for the last 5 years. We have been very fortunate that the majority of care has been from the same lady. This continuity has been extremely helpful in allowing my father-in-law to adjust to his need for
care. The service is 100% reliable which is very reassuring and all the carers work to the same high standard in meeting his needs.

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Review from D P (Daughter of Client) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy I chose MasterStaff for my mums care, from day1 both office staff and carers that attended my mum have been very involved in mums care. Any problems that came up, they rang me straight away. They treated my mum with respect and dignity and took the pressure off me as I knew she was in
safe hands. I would highly recommend them, keep up the good work everyone your a credit to the care system. Thank you all so very much for making mums time with you special.

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for MasterStaff Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for MasterStaff Healthcare is calculated as follows: ( (70 Excellents x 5) + (19 Goods x 4) ) ÷ 89 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MasterStaff Healthcare is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

Meet the Team (5)

Carol

Carol Hargreaves

Job Title: Registered Manger/ Director of Care

Joined: 2015

Carol has worked in the healthcare industry for over 30 years now.
Carol has been a registered manager for many years and her motivation has always been to help facilitate people needing support to be able to stay in their own homes as long as they wanted to.


Carol is passionate about empowering people to feel confident and happy in all they do. She is happy to take on any challenge and always has an ear for people. She loves listening to people's life stories and is always happy to help.

Lynne

Lynne Reynolds

Job Title: Senior Care Coordinator

Joined: 2016

Lynne has worked and progressed within the health and social care sector for over 10 years. During that time, she has gained NVQ levels 2 and 5 in Health and Social Care and NVQ level 3 in Business Administration.
Mainly working with the elderly and people with disabilities in a domiciliary care setting, she gets a lot of job satisfaction knowing that people are treated with dignity and respect within their own homes. Also, through her experiences in care, she’s very hands-on and will actively help in any situation to make sure that our service users receive quality care.

Sandra

Sandra Braithwaite

Job Title: Office Administrator

Joined: 2018

Sandra has worked in care since 2001 and has obtained an NVQ level 2 in Business Administration. She takes great pride in her job role. She loves facing new challenges and she will never give up until the last piece of the jigsaw fits correctly.

Britney

Britney Ross

Job Title: Field Care Coordinator

Joined: 2017

Britney started her career with Masterstaff in 2017. In this time, she has gained NVQ 2 and 3. Progressing in her role from care worker to field care coordinator. Partly working out in the community and in the office. She has gained knowledge and skills to make sure that individuals are receiving the best quality care. Britney thoroughly enjoys doing both sides to the job, she enjoys seeing her clients and making a difference.

Keita

Keita Ferguson

Job Title: Field Care Coordinator

Joined: 2023

Keita has worked in the care sector for 6 years. During this time, she has gained her NVQ 2 and 3. Keita has worked in all roles from carer, supervisor and now progressing into a field care coordinator. Keita is very dedicated to ensuring her clients receive top quality care.

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