MasterStaff Healthcare

Abacus House, 8 Rope Walk, Garstang, Preston PR3 1NS
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9.9 53 Reviews
  • MasterStaff Healthcare, Preston
MasterStaff Healthcare provides care and support services to individuals living in the Preston, Chorley and South Ribble areas.

The CQC inspection on 3rd February 2020 rated the service 'good' for all of its services.

Carers provide domiciliary care to service users and are able to provide home care support packages that can be tailored to meet each individuals' needs.

MasterStaff Healthcare can provide services such as: personal care, help and support with domestic tasks, medication management and companionship, as well as complex care and support.

Care workers have an extensive range of experience and knowledge assisting in the delivery of care and support. In addition, staff work with local authorities, primary care trusts and private and voluntary organisations.

Masterstaff healthcare provides in-house training for medication, moving and handling, end of life, dementia and safeguarding to all staff and others are able to use the training facilities in the office.

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Care Provided by MasterStaff Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Substance Misuse
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Masterstaff Limited
  • Person in charge
  • Carol Hargreaves (Director of care)

Funding & Fees Guide for MasterStaff Healthcare

  • Prices

  • £25.00 per hour.
    £20.00 half an hour.

MasterStaff Healthcare Reviews (53)

Total of 53, showing 21-40
9.9

MasterStaff Healthcare has a Review Score of 9.9 (9.904) out of 10, based on 16 reviews in the last 2 years. Over all time MasterStaff Healthcare has 53 reviews.

Overall Experience

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Review from Joan D (Wife of Client) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, very caring and did what they had to do to the best of their ability. Could not fault them. Would fully recommend them.

Reply from Lynne Reynolds, Administrator at MasterStaff Healthcare

Thank you so much for your kind words. We are glad you feel your husband received the best possible care.


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Review from Bruce G (Client) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been using MasterStaff for a number of years now, I am a 51-year-old male with MS. MasterStaff get me up in the morning and puts me to bed at night, my wife cares for me the rest of the time.


I find there is a mix of carers, those that will go above and beyond to care for me and those who do

just what is required. There's a difference in skill level amongst the carers too (which is nothing to do with age or, indeed, experience). Some of the newer, younger carers are better than those who've been working for MasterStaff for longer and are older).


I've always felt that there's a number of carers for whom this is a vocation (and it shows) and there's a number for whom it's just a job (and again, it shows).


This isn't a complaint, I'm just stating the facts. All of my carers do what is required, i.e. get me out of bed, washed and dressed, etc.


2 of my carers have been my main 2 for a few years now and I feel they have become friends as well as carers (and previous regulars too).


Reply from Carol Hargreaves, Care Director at MasterStaff Healthcare

Thank you for your review - good or bad, we need to hear it.
I am happy you feel you are treated with respect as this is a high priority for us.
We are here to listen.
Regards.


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Review from Doreen F (Daughter of Client) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had these carers since middle of September to present and I can only praise them for the hard work and kindness they show my mum. All the girls that my mum have are very good with her and make her happy and if she's happy her family are happy. I would highly recommend MasterStaff carers,
they are very professional and really do care for the clients. Keep up the good work.
Many thanks

Reply from Care Director at MasterStaff Healthcare

Thank you so much for your kind words. It thrills us all here at our little team to hear that you and your mum are happy with the service provided.


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Review from Marilyn A (Client) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am in my early seventies and following the death of my mother I developed mental health problems. This resulted in a depression/anxiety disorder. I needed help from a carer to take me shopping and help to give me confidence while I shopped. My carer was great and I would recommend MasterStaff Healthcare
to help you with all your care needs.

Reply from Carol Hargreaves, Care Director at MasterStaff Healthcare

Thank you for the kind review, we are glad we could help and we are always here to help.


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Review from Garry C (Client) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had dealings with four care companies and MasterStaff are the best by far. I have been treated by six caregivers and all were lovely. I would recommend them to anyone wishing the very best of care.

Reply from Sandra Braithwaite, Office administrator at MasterStaff Healthcare

Hi Gary,
Thank you for your kind words. It means a lot to us at Masterstaff. We will pass your comments on to the Preston care team.


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Review from Clement M (Son of Client) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say or praise the staff enough. They were great in every way. kind, careful, patient and very good when caring for my dad. I would recommend MasterStaff to absolutely everyone. Thank you!

Reply from Bethany Kay, Senior Care Coordinator at MasterStaff Healthcare

Thank you so much for your lovely review, it is so nice to receive such great feedback. It has been pleasure to look after your dad!


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Review from D T (Client) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had carers from MasterStaff Healthcare for a while now, and with my being young I found it really difficult at first, but the carers are all really lovely. Very friendly and treat me with so much dignity and kindness. The staff and care coordinator have gone above and beyond for me and I’m so
grateful! I no longer find it difficult and I don’t feel a burden anymore.

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Review from L W (Client) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great, just wish they were with me towards 9 am and 5 pm nearer to my medication time. Love the fact no one comes smelling of smoke. Everyone has their own character, which I love. One of the newbies even has my sense of humour, which is great.
Love them all.

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Review from Gillian W (Client) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff, I get on really well with. Now that times have been sorted, most of the staff I can have a laugh and a joke with, which helps me with my depression. It would be nice to have the same ones come who know the routine.

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Review from Wendy W (Granddaughter of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MasterStaff carers have exceeded our expectations. They are so friendly and care for my nanna as if she were their own family. They go above and beyond their duties to ensure Nanna has everything she needs and communicates well with the family. If I've ever needed to contact them or the office, they
are always very helpful and easy to contact. I wouldn't hesitate in recommending them to anybody.

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Review from Nannette T (Client) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is nothing I would like to change. I get on with all of my carers.

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Review from Lesley B (Daughter-in-law of Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are extremely efficient and sympathetic to my mother and father-in-law's needs. They are professional and go above and beyond the care we hoped for.
Many thanks for all the hard work and kindness.

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Review from Janette G (Daughter-in-law of Client) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MasterStaff Healthcare carers have been caring for first my mother-in-law and now my father-in-law for the last 5 years. We have been very fortunate that the majority of care has been from the same lady. This continuity has been extremely helpful in allowing my father-in-law to adjust to his need for
care. The service is 100% reliable which is very reassuring and all the carers work to the same high standard in meeting his needs.

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Review from D P (Daughter of Client) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy I chose MasterStaff for my mums care, from day1 both office staff and carers that attended my mum have been very involved in mums care. Any problems that came up, they rang me straight away. They treated my mum with respect and dignity and took the pressure off me as I knew she was in
safe hands. I would highly recommend them, keep up the good work everyone your a credit to the care system. Thank you all so very much for making mums time with you special.

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Review from S N (Daughter of Client) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been experiencing trauma due to coronavirus and putting her house on the market due to her deterioration. The carers have been patient and kind, and one lady has particularly gone out of her way to provide my mum with empathy and companionship. I am very grateful for the support all the carers
give my mum at this most difficult time. Thank you.

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Review from G B (Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having suffered from anxiety and agoraphobia for 30 years, culminating in four suicide attempts, I was referred to Master Staff. The care worker assigned to me has totally changed my life. I have been able to leave the house, attend appointments, even go for walks and coffee. I genuinely cannot recommend
my care workers enough. The impact she has made on my life is profound. Thank you, a heartfelt thank you.

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Review from Neil O (Son of Client) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Never had to use carers before but needed them for my farther. I would highly recommend them as they are on time and the cares to me go above and beyond.

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Review from Brian A (Husband of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are (of course) very caring, for the wellbeing of my wife (and myself). They do the jobs assigned promptly, use their time well and talk to (and spend time with) my wife. We particularly need and are getting round to my wife's personal care. On the whole, well pleased and excellent service.

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Review from Bernard C (Husband of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers over the above period have looked after my wife with care and consideration. They are liked by my wife who always speaks highly of them. We trust them and have confidence in them.

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Review from N W (Daughter of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer that has helped my dad has shown care, kindness, respect and professionalism. He looks forward to them coming - morning and evening - and lunchtime visits. They also give him verbal assurance when he is confused.

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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for MasterStaff Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for MasterStaff Healthcare is calculated as follows: ( (85 Excellents x 5) + (9 Goods x 4) ) ÷ 94 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MasterStaff Healthcare is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (5)

Carol

Carol Hargreaves

Job Title: Registered Manger/ Director of Care

Joined: 2015

Carol has worked in the healthcare industry for over 30 years now.
Carol has been a registered manager for many years and her motivation has always been to help facilitate people needing support to be able to stay in their own homes as long as they wanted to.


Carol is passionate about empowering people to feel confident and happy in all they do. She is happy to take on any challenge and always has an ear for people. She loves listening to people's life stories and is always happy to help.


Lynne

Lynne Reynolds

Job Title: Senior Care Coordinator

Joined: 2016

Lynne has worked and progressed within the health and social care sector for over 10 years. During that time, she has gained NVQ levels 2 and 5 in Health and Social Care and NVQ level 3 in Business Administration.
Mainly working with the elderly and people with disabilities in a domiciliary care setting, she gets a lot of job satisfaction knowing that people are treated with dignity and respect within their own homes. Also, through her experiences in care, she’s very hands-on and will actively help in any situation to make sure that our service users receive quality care.


Sandra

Sandra Braithwaite

Job Title: Office Administrator

Joined: 2018

Sandra has worked in care since 2001 and has obtained an NVQ level 2 in Business Administration. She takes great pride in her job role. She loves facing new challenges and she will never give up until the last piece of the jigsaw fits correctly.


Britney

Britney Ross

Job Title: Field Care Coordinator

Joined: 2017

Britney started her career with Masterstaff in 2017. In this time, she has gained NVQ 2 and 3. Progressing in her role from care worker to field care coordinator. Partly working out in the community and in the office. She has gained knowledge and skills to make sure that individuals are receiving the best quality care. Britney thoroughly enjoys doing both sides to the job, she enjoys seeing her clients and making a difference.


Keita

Keita Ferguson

Job Title: Field Care Coordinator

Joined: 2023

Keita has worked in the care sector for 6 years. During this time, she has gained her NVQ 2 and 3. Keita has worked in all roles from carer, supervisor and now progressing into a field care coordinator. Keita is very dedicated to ensuring her clients receive top quality care.


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