Sagecare (Biggleswade)

Sagecare agency has been nothing but trouble from the start of my care. I didn’t receive any care for up to three weeks at one point and I ended up having a fall in the shower, I am wheelchair-bound. I ended up with a plaster cast on my leg, fractured a bone in my foot and a small rupture on my tendon. They didn’t give my key code to access the key to enter my home. Carers hammering at my door between 7-11 am in the morning. Also, they never told any of the care staff any of my medical problems. I asked the last lady who came if she knew what to do if I was having one of my bad fits, she told me that she would have no idea, she had only been working for them for three weeks.
I was not feeling confident with the care or most of the carers they sent, they never informed their team to any of the medical problems or conditions I had. I did not feel safe.

This agency should be reviewed, looked into, the people who ran the office do not inform the care staff with information that could save a life!