Home Care Providers Owned by Sage Care Ltd

Well what I can the carer who looked after my mum was amazing and so patient with mum who has dementia, the carers name was Donna and I could not fault her one bit, it is sad mum us going into a home and we won't see Donna. I just want to say a huge thank you for all your help you are the best, we miss you.

Carer has a great relationship with my aunt; she never wants her to leave. They come around on time every day and treat my aunt with great professionalism while also being like part of the family. I would highly recommend it.

Working within the NHS sector myself, and observing how these carers were delivering their care, makes me never recommend these individuals give care to anyone.

Will be writing to my local MP and local newspapers. Some amazing carers are being managed wrongly by the team at the office. The stars below would be five for some of the carers, however, for the way the service is not run correctly is less.

Never use Sagecare. They are terrible. Today is the last day of care for my mother so not been able to leave a review due to repercussions from management. Some staff are good but most are shocking and management is very unprofessional. Limited to what I can say on this review but please, anyone thinking of using Sagecare please please reconsider for the sake of your loved ones.

We don’t know how else to contact you, but tomorrow we are going to CQC to make a formal complaint.

This agency should be reviewed, looked into, the people who ran the office do not inform the care staff with information that could save a life!

The carers are doing the best they can, but the service they provide is especially poor over the weekends. People in need, that the agency calls "clients", have to wait up to 4pm to get lunch or even worse - they could be missed out completely due to lack of staff. In such cases there is not even a courtesy phone call from the agency office to tell "clients" no one would come to help them.

The agency management disregards the need of elderly and ill people to have a regular daily meals or help as needed. I have seen the timetable the management makes for the carers. It is an impossible task. The management put one person on duty to serve 14 people in one day! No person can provide 14 lunches on 14 different addresses, all them on time!

Inadequate service aggravates the fragile conditions of elderly and people in needs. I personally tried to explain these problems to the management of the agency on several occasions but nothing has changed.