Sagecare (Fulham)

Floor 2, Lancaster House, Leeland Road, London W13 9HH
Review Us
3 Reviews
  • Sagecare (Fulham), London
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • Alcohol / Drug Misuse

Good to Know

Group/Owner

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Sagecare (Fulham) Reviews (3)

Over all time Sagecare (Fulham) has 3 reviews.

Overall Experience

  • 0
  • 0
  • 0
  • 0
  • 3

Date Published

3
0
0
0
3

Review from Siobhan M (Mother of Client) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

So upset with this agency that provides morning care/ bed bathing service for my adult son who has cerebral palsy and autism/challenging behaviours.
Despite repeatedly requesting we be informed if our carer is going to change we have yet again been left out of the loop which results often in a whole
day of angry outbursts/tears from my son.
This week is another example of the complete disregard and lack of care for their clients.
My son's carer is like a friend who he looks forward to seeing, yet again they have swapped his carer and seem incapable of communicating.
Also, make up the timing of visits as they go along.
Poor service poor communication, poor scheduling. Whoever does the rota needs to be reviewed and a serious lack of communication is a disgrace.
Will be writing to my local MP and local newspapers. Some amazing carers are being managed wrongly by the team at the office. The stars below would be five for some of the carers, however, for the way the service is not run correctly is less.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maretta G (Daughter of Client) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The most appalling service I have ever come across. You don’t answer your phones, you don’t answer your emails. You leave a vulnerable 92 year old without his medication and daily care.
We don’t know how else to contact you, but tomorrow we are going to CQC to make a formal complaint.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Z T (Nephew of Client) published on 6 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The carers are doing the best they can, but the service they provide is especially poor over the weekends. People in need, that the agency calls "clients", have to wait up to 4pm to get lunch or even worse - they could be missed out completely due to lack of staff. In such cases there is not even a
courtesy phone call from the agency office to tell "clients" no one would come to help them.


The agency management disregards the need of elderly and ill people to have a regular daily meals or help as needed. I have seen the timetable the management makes for the carers. It is an impossible task. The management put one person on duty to serve 14 people in one day! No person can provide 14 lunches on 14 different addresses, all them on time!


Inadequate service aggravates the fragile conditions of elderly and people in needs. I personally tried to explain these problems to the management of the agency on several occasions but nothing has changed.

Reply from S Jackson, Communications Manager at Sagecare (Fulham)

Thank you for taking the time to share your thoughts on the branch’s service. We are constantly looking for ways to improve our services, so we welcome your feedback. We would like to do a full investigation to help address the issues you have raised but will need further details of your experience.


With that in mind, we would like to welcome you to a meeting with the full branch management team, to discuss the situation fully and look at ways we can improve our future service. If you would be interested in meeting to discuss and help us improve our service, contact us on 020 7385 6400 and ask to speak with Milka.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Sagecare (Fulham)

What Type of Services does Sagecare (Fulham) offer?

Sagecare (Fulham) offers Home Care.

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