Sagecare (Fulham)

day of angry outbursts/tears from my son.
This week is another example of the complete disregard and lack of care for their clients.
My son's carer is like a friend who he looks forward to seeing, yet again they have swapped his carer and seem incapable of communicating.
Also, make up the timing of visits as they go along.
Poor service poor communication, poor scheduling. Whoever does the rota needs to be reviewed and a serious lack of communication is a disgrace.
Will be writing to my local MP and local newspapers. Some amazing carers are being managed wrongly by the team at the office. The stars below would be five for some of the carers, however, for the way the service is not run correctly is less.

courtesy phone call from the agency office to tell "clients" no one would come to help them.

The agency management disregards the need of elderly and ill people to have a regular daily meals or help as needed. I have seen the timetable the management makes for the carers. It is an impossible task. The management put one person on duty to serve 14 people in one day! No person can provide 14 lunches on 14 different addresses, all them on time!

Inadequate service aggravates the fragile conditions of elderly and people in needs. I personally tried to explain these problems to the management of the agency on several occasions but nothing has changed.