Sagecare (Fulham)

Floor 2, Lancaster House, Leeland Road, London W13 9HH

Group : Sage Care Ltd

Person in charge: Milka Kimani (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Sagecare (Fulham): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.


2.2 Sagecare (Fulham) has a Review Score of 2.2 (2.167)

The Review Score of 2.2 (maximum of 10) for Sagecare (Fulham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.2 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Sagecare (Fulham) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 2.167 for Sagecare (Fulham) is calculated as follows: ( (2 Goods x 4) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 6 Ratings = 2.167

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 0 Points relating to the number of positive Reviews for Sagecare (Fulham) is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Sagecare (Fulham)?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Sagecare (Fulham)

  • Nephew of Client/Service User

The carers are doing the best they can, but the service they provide is especially poor over the weekends. People in need, that the agency calls "clients", have to wait up to 4pm to get lunch or even worse - they could be missed out completely due to lack of staff. In such cases there is not even a courtesy phone call from the agency office to tell "clients" no one would come to help them.

The agency management disregards the need of elderly and ill people to have a regular daily meals or help as needed. I have seen the timetable the management makes for the carers. It is an impossible task. The management put one person on duty to serve 14 people in one day! No person can provide 14 lunches on 14 different addresses, all them on time!

Inadequate service aggravates the fragile conditions of elderly and people in needs. I personally tried to explain these problems to the management of the agency on several occasions but nothing has changed.

How likely would you be to recommend Sagecare (Fulham)? Extremely Unlikely

Average Rating: 

 2.2 out of 5

Overall Standard: Very Poor

Staff: Good

Care / Support: Poor

Management: Very Poor

Treated with Dignity: Good

Value for Money: Very Poor

S Jackson, Communications Manager at Sagecare (Fulham) responded to this review on 05 Sep 2016:

Thank you for taking the time to share your thoughts on the branch’s service. We are constantly looking for ways to improve our services, so we welcome your feedback. We would like to do a full investigation to help address the issues you have raised but will need further details of your experience.

With that in mind, we would like to welcome you to a meeting with the full branch management team, to discuss the situation fully and look at ways we can improve our future service. If you would be interested in meeting to discuss and help us improve our service, contact us on 020 7385 6400 and ask to speak with Milka.

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