Home Care Providers Owned by Sage Care Ltd in London

So upset with this agency that provides morning care/ bed bathing service for my adult son who has cerebral palsy and autism/challenging behaviours.
Despite repeatedly requesting we be informed if our carer is going to change we have yet again been left out of the loop which results often in a whole day of angry outbursts/tears from my son.
This week is another example of the complete disregard and lack of care for their clients.
My son's carer is like a friend who he looks forward to seeing, yet again they have swapped his carer and seem incapable of communicating.
Also, make up the timing of visits as they go along.
Poor service poor communication, poor scheduling. Whoever does the rota needs to be reviewed and a serious lack of communication is a disgrace.

Will be writing to my local MP and local newspapers. Some amazing carers are being managed wrongly by the team at the office. The stars below would be five for some of the carers, however, for the way the service is not run correctly is less.

The most appalling service I have ever come across. You don’t answer your phones, you don’t answer your emails. You leave a vulnerable 92 year old without his medication and daily care.

We don’t know how else to contact you, but tomorrow we are going to CQC to make a formal complaint.

The carers are doing the best they can, but the service they provide is especially poor over the weekends. People in need, that the agency calls "clients", have to wait up to 4pm to get lunch or even worse - they could be missed out completely due to lack of staff. In such cases there is not even a courtesy phone call from the agency office to tell "clients" no one would come to help them.

The agency management disregards the need of elderly and ill people to have a regular daily meals or help as needed. I have seen the timetable the management makes for the carers. It is an impossible task. The management put one person on duty to serve 14 people in one day! No person can provide 14 lunches on 14 different addresses, all them on time!

Inadequate service aggravates the fragile conditions of elderly and people in needs. I personally tried to explain these problems to the management of the agency on several occasions but nothing has changed.