Home Care Providers Owned by Sage Care Ltd in West Midlands

Extremely disappointing experience with Sage Care.
I am extremely disappointed with the standard of care and management provided by Sage Care for my mother.
Despite clear recommendations from Social Services, carers repeatedly arrived late. There was also a very serious incident where my mother's diabetes medication was forgotten. Given her medical needs, this was deeply concerning and should never have happened.
There were also extremely distressing failures in basic communication and understanding of my mother's circumstances. Just three weeks after my father's death, a carer asked where he was. This was particularly upsetting for my mother and our family at an already incredibly difficult time

What is perhaps most concerning is that, despite Sage Care having my mother on their books for around eight weeks, there were occasions when staff were still asking what care she actually required. This raises serious questions about communication, record keeping and continuity of care.

During the 1.5 days in which my gran had Sage Care for, they were absolutely terrible. I wouldn’t allow them to care for my dog.
They rushed her whilst doing her personal care, never stayed their full duration in which they were meant to.
Lack of communication between the company is horrendous. Sage did not even inform social services of my Nan's death. We found this out by having social services ringing my dad, asking how my nan's care is? My Gran sadly passed away within two days of being home.
Myself and social services are taking this further.

Working within the NHS sector myself, and observing how these carers were delivering their care, makes me never recommend these individuals give care to anyone.