A1 Home Care Ltd

Units 16-18 Robjohns House, Navigation Road, Chelmsford CM2 6ND
Review Us
9.9 86 Reviews
  • A1 Home Care Ltd, Chelmsford
A1 Home Care has been caring for family's loved one's for over 18 years, the team of dedicated carers aim to provide the highest quality of care while allowing service users to live independently in their own homes.
The service is backed up by a team of fully trained and experienced office staff headed up by a registered care manager with a wealth of experience to give you reassurance should any issues arise.


A1 Home Care offers a variety of support services/packages including personal care, carrying out domestic chores and palliative care.

The company is a very high-quality provider, so if you are looking for the best in care for you or your loved one please talk to the A1 Home Care team; they are always pleased to help and can assist you with setting up a care package to fit your or a loved one's needs.
Please be assured, you are in very safe hands.
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Care Provided by A1 Home Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34.60 – £37

Our fees range from £27.40 for a 30 minute visit to £34.60 for a 1 hour visit during the week
and £37.00 at weekends.
An additional 40p per visit is charged for fuel for the care assistant.

These prices are only a guideline, please contact A1 Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • A1 Home Care Ltd

Person in Charge

  • Nicky Cook (Registered Care Manager/Head of Operations)

A1 Home Care Ltd Reviews (86)

9.9

A1 Home Care Ltd has a Review Score of 9.9 (9.948) out of 10, based on 17 reviews in the last 2 years.
Over all time A1 Home Care Ltd has 86 reviews.

Overall Experience
  • 58
  • 22
  • 5
  • 1
  • 0
Date Published
  • 86
  • 6
  • 11
  • 17
  • 69
Reviewer Connection to A1 Home Care Ltd
  • 35
  • 20
  • 14
  • 8
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 86, showing 81-86
Review from Johanna L (Daughter of Client) published on 13 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A1 looked after my dad in the later stages of his fight with prostate cancer, they treated him with the utmost dignity and kept a smile on his face. Sadly he lost his fight but having amazing care enabled us to focus on quality time.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I H (Daughter of Client) published on 3 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are generally very pleased with the service if there are any problems they are resolved with a phone call
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan F (Daughter of Client) published on 28 December 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On the whole, the care is satisfactory. Some carers are more 'caring'. There are those who rush the job and do not always do common sense things, such as put a cardigan on if the weather is cold.
The care is usually rushed and rarely do the carers stay for the full 30 minutes.
The evening care, in
particular, is rushed. This month, November, the average time spent with my mother is 12 minutes and she is paying for 30. She would like a more relaxed routine and a little time spent chatting before bed would be nice.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rosamund B (Client) published on 15 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pretty good. Sometimes late arrival if they are pushed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kim C (Daughter of Client) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am never there when carers arrive at my mum's. A bit ridiculous when my Mum can not have her medicine because the carer doesn't know what a 5ml medicine spoon looks like. Out of order when my Mum cannot have a suet and bacon Roly poly for her dinner as carer refused to heat it in the microwave as
wasn't in a packet with heating instructions.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd
Unfortunately, we are not able to microwave any food items without instructions on as we could risk food poisoning for the service user. So, therefore, this decision would have been made in the best…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P S (Client) assisted by family/friend published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Only been with this agency for three weeks and find them to be very good, efficient and helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for A1 Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.948 for A1 Home Care Ltd is calculated as follows: ( (93 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 97 Ratings = 4.948
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A1 Home Care Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

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Nicola Cook

Job Title: Registered Care Manager/Head of Operations Joined: 2012

Nicky is responsible for Domiciliary and Community Care Support Teams and the daily duties/tasks that keep the Company fully compliant and working within the Care Standards and guidelines. Nicky compliments and heads the full management team that make A1 Home Care one of the most quality driven Companies offering care provision in the Essex area. Nicky has a considerable amount of experience working with the elderly and those with Specialist and Complex care needs.
Nicky has a lot of empathy and always makes clients and their families feel at ease and takes the pressure off relatives making sure the client has everything they need to be comfortable and feel secure in their own home.

Patrick

Patrick O'Callaghan

Job Title: CEO/Managing Director Joined: 2007

Patrick Started the Company back in 2007/2008, he along with Care Manager Nicky Cook has built up the business making sure that the team offers the highest quality care and support to clients and their families.
Patrick has now handed the reigns for the day to day operations over to Nicky Cook, (Registered Care Manager and Head of Operations).
Patrick now mainly deals with strategy and the finances of the company.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A1 Home Care Ltd to verify any information. View our terms and conditions. A1 Home Care Ltd has an Enhanced Service - more info.