A1 Home Care Ltd

Units 16-18 Robjohns House, Navigation Road, Chelmsford CM2 6ND
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10 83 Reviews
  • A1 Home Care Ltd, Chelmsford
A1 Home Care has been caring for family's loved one's for over 18 years, the team of dedicated carers aim to provide the highest quality of care while allowing service users to live independently in their own homes.
The service is backed up by a team of fully trained and experienced office staff headed up by a registered care manager with a wealth of experience to give you reassurance should any issues arise.


A1 Home Care offers a variety of support services/packages including personal care, carrying out domestic chores and palliative care.

The company is a very high-quality provider, so if you are looking for the best in care for you or your loved one please talk to the A1 Home Care team; they are always pleased to help and can assist you with setting up a care package to fit your or a loved one's needs.
Please be assured, you are in very safe hands.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34.60 – £37

Our fees range from £27.40 for a 30 minute visit to £34.60 for a 1 hour visit during the week
and £37.00 at weekends.
An additional 40p per visit is charged for fuel for the care assistant.

These prices are only a guideline, please contact A1 Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • A1 Home Care Ltd

Person in charge

  • Nicky Cook (Registered Care Manager/Head of Operations)

A1 Home Care Ltd Reviews (83)

10

A1 Home Care Ltd has a Review Score of 10 (9.962) out of 10, based on 14 reviews in the last 2 years.
Over all time A1 Home Care Ltd has 83 reviews.

Overall Experience
  • 55
  • 22
  • 5
  • 1
  • 0
Date Published
  • 83
  • 3
  • 9
  • 14
  • 69
Reviewer Connection to A1 Home Care Ltd
  • 34
  • 20
  • 12
  • 8
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 83, showing 41-60
Review from A E (Wife of Client) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A1 Home Carers have made it possible for me to keep my husband at home. Without fail they are friendly, cheerful and patient and complete their tasks with skill that comes only from excellent training. The carers enjoy h helping people are never critical but always encouraging. A1 carers made a valuable
contribution to the community.
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Review from P C (Wife of Client) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always the carers are pleasant and helpful.
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Review from John S (Client) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the carers very friendly and pleasant. They are also very helpful, no task is too great. Fairly good timekeepers. The office staff are good. Any problems and they will sort them out.
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Review from M S (Client) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found A1 Home Care Ltd to be very efficient and always ready to listen to any changes necessary. Most of the carers are highly experienced but some are willing to listen to any better, alternative ways of doing things. Very professional and respectful.
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Review from Eric M (Client) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a user of your services for many years and rely very much on the help given. I am blind in one eye and sight in the other is deteriorating. I am also reliant on a Zimmer frame to move about. I try to remain positive and I enjoy the chats with the carers and am very grateful for all they
do.
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Review from I B (Client) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for how hard all of you have worked, especially in view of the recent pandemic.
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Review from Tony B (Client) published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent company which has obviously worked very hard to cope with the problems caused by COVID 19. Apart from the very occasional and inevitable 'glitch', service has been warm, friendly and professional and I am very pleased with, and grateful for, the care and help I have received.
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Review from L H (Daughter-in-law of Client) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We want to thank all the staff at A1 who have continued with their excellent care throughout lockdown, giving mum the confidence to continue in her own home where she wants to be and us the reassurance that she is well looked after, even during times when we can't be with her. The care and support has
been great and they have contacted us whenever they have any concerns. Thank you, A1!
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Review from Iggy Q (Son of Client) published on 9 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have learned that caring for the elderly does not have fixed requirements, instead, it varies with time and it is extremely personal. The team at A1 have helped us care for my mum and provide her with a comfortable life. They have listened to my mum and the family and advised us accordingly. They
have been tolerant, flexible, respectful and caring, nothing we have asked for has been too much. The carers who attend to my mum have become a closer family to her than her actual family, she is very fond of them all. Simply put we depend on A1 and would be lost without them.
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Review from Ricky B (Grandson of Client) published on 18 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
A1 are a professional firm with professional standards. This is usually a positive position and has been a major reason why we have had A1 look after our older family members for over the last ten years. Another reason why I recommend A1 is the carers themselves. The majority of carers are very friendly
and know the basics of their jobs. Some individuals have made A1 stand out even further and having those individuals as regular carers has made a big difference to the standard of care.


The A1 manager and her team have been very helpful and flexible in providing the right individuals and at the right times, which has made the difference in the standard of care provided. Having a team of regulars who are familiar with the operation of care within this household has meant that the required care has been carried out. Occasionally some carers who are not familiar with the care guidelines of this household are sent, and this does not always go so well.

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Review from Sue H (Daughter of Client) published on 18 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
A1 have proved on the whole to be reliable, easy to contact, and the carers (again on the whole) caring and efficient.
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Review from Andrew D (Son of Client) published on 15 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A1 Home Care responded to a recent crisis in my family with great care and consideration and tailored their input to meet my mother's changing needs. The flexibility offered was very good and I appreciated being able to speak with the management team so easily. All the carers showed respect for my mother's
independence and it was really helpful being able to access their daily care notes via an app.
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Review from April C (Daughter-in-law of Client) published on 11 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have given A1 to friends that have asked me who I would recommend as care agencies. The agency has been very helpful and when I need them on non-scheduled days they try hard to fill the need. Their care staff are excellent.
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Review from Richard S (Son of Client) published on 11 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the vast majority of staff employed are caring and provide a good service.
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Review from C O (Client) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with service. Occasionally the carer is later than expected time but overall very satisfied.
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Review from M C (Client) assisted by family/friend published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff pleasant and obliging. They are usually on time and smartly dressed. They do their job efficiently.
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Review from Iris B (Client) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In this last month, I have been quite ill and must say my carers have been great making sure I take all the necessary medication etc. Overall my carers are good and polite and caring.
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Review from Yvonne T (Wife of Client) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are extremely lucky to have a regular carer in the morning that gives my husband confidence and a safe feeling. Evening carers vary but after a few visits the trust is there. All care is given as per the support plan which gives me the confidence all is well. Any concerns are reported to me as carer,
so action can be actioned if necessary.
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Review from J H (Client) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very polite and I am happy with the service.
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Review from J H (Client) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is kind and helpful.
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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for A1 Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.962 for A1 Home Care Ltd is calculated as follows: ( (76 Excellents x 5) + (3 Goods x 4) ) ÷ 79 Ratings = 4.962
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A1 Home Care Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

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Nicola Cook

Job Title: Registered Care Manager/Head of Operations Joined: 2012

Nicky is responsible for Domiciliary and Community Care Support Teams and the daily duties/tasks that keep the Company fully compliant and working within the Care Standards and guidelines. Nicky compliments and heads the full management team that make A1 Home Care one of the most quality driven Companies offering care provision in the Essex area. Nicky has a considerable amount of experience working with the elderly and those with Specialist and Complex care needs.
Nicky has a lot of empathy and always makes clients and their families feel at ease and takes the pressure off relatives making sure the client has everything they need to be comfortable and feel secure in their own home.

Patrick

Patrick O'Callaghan

Job Title: CEO/Managing Director Joined: 2007

Patrick Started the Company back in 2007/2008, he along with Care Manager Nicky Cook has built up the business making sure that the team offers the highest quality care and support to clients and their families.
Patrick has now handed the reigns for the day to day operations over to Nicky Cook, (Registered Care Manager and Head of Operations).
Patrick now mainly deals with strategy and the finances of the company.

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