A1 Home Care Ltd

Units 16-18 Robjohns House, Navigation Road, Chelmsford CM2 6ND
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9.9 86 Reviews
  • A1 Home Care Ltd, Chelmsford
A1 Home Care has been caring for family's loved one's for over 18 years, the team of dedicated carers aim to provide the highest quality of care while allowing service users to live independently in their own homes.
The service is backed up by a team of fully trained and experienced office staff headed up by a registered care manager with a wealth of experience to give you reassurance should any issues arise.


A1 Home Care offers a variety of support services/packages including personal care, carrying out domestic chores and palliative care.

The company is a very high-quality provider, so if you are looking for the best in care for you or your loved one please talk to the A1 Home Care team; they are always pleased to help and can assist you with setting up a care package to fit your or a loved one's needs.
Please be assured, you are in very safe hands.
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Care Provided by A1 Home Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34.60 – £37

Our fees range from £27.40 for a 30 minute visit to £34.60 for a 1 hour visit during the week
and £37.00 at weekends.
An additional 40p per visit is charged for fuel for the care assistant.

These prices are only a guideline, please contact A1 Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • A1 Home Care Ltd

Person in Charge

  • Nicky Cook (Registered Care Manager/Head of Operations)

A1 Home Care Ltd Reviews (86)

9.9

A1 Home Care Ltd has a Review Score of 9.9 (9.948) out of 10, based on 17 reviews in the last 2 years.
Over all time A1 Home Care Ltd has 86 reviews.

Overall Experience
  • 58
  • 22
  • 5
  • 1
  • 0
Date Published
  • 86
  • 6
  • 11
  • 17
  • 69
Reviewer Connection to A1 Home Care Ltd
  • 35
  • 20
  • 14
  • 8
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 86, showing 61-80
Review from Yvonne T (Wife of Client) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are extremely lucky to have a regular carer in the morning that gives my husband confidence and a safe feeling. Evening carers vary but after a few visits the trust is there. All care is given as per the support plan which gives me the confidence all is well. Any concerns are reported to me as carer,
so action can be actioned if necessary.
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Review from J H (Client) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very polite and I am happy with the service.
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Review from J H (Client) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is kind and helpful.
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Review from F G (Client) assisted by family/friend published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always friendly, professional, thoughtful. Smart appearance. Reliable with visits. If any concerns they always contact my daughter. Respectful of my privacy, personal and general. Thank you.
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Review from Ohrland (Daughter of Client) published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since being with this company from December 2018, we are happy with the care provided. All staff have been courteous throughout and always treated mum with dignity. The vast majority of staff have always offered to help with things in the house that needed doing, like washing up and emptying bits for
her.
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Review from C D (Client) published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Had nearly a year of visits.
So now quite used to it.
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Review from C M (Wife of Client) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with service. If a carer is late I am informed. Reliable service, 7 days a week!
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Review from E M (Daughter of Client) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful and informative to the family. Explained to my mother carefully and kindly in language she could appreciate. Visits and medication is given regularly. Incontinence pads cleaned. Food and washing up given and sorted. Thank you.
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Review from Phyllis C (Client) assisted by family/friend published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy the visits from the carers which help me get the day started in a relaxed manner and my family are reassured that they would be contacted if there were a problem.
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Review from James P (Client) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I have always found the staff of A1 Home Care Ltd to be extremely courteous and helpful and respectful of our caring requirements.
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Review from Doris S (Client) assisted by family/friend published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arrive on time. Excellent care who will do anything on request.
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Review from Poppy D (Client) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On the whole, the service provided has been good and carers have been arriving at regular times. The only poor care has been when the clearing up has not been done.
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Review from Anne R (Wife of Client) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service and care given to my husband. The carers always arrive at the expected time and all very professional. It is so good to have the communication book to see what was carried out whilst in our home on each visit.
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Review from Jean M (Client) published on 28 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good. I only have a person come in once a week to do the cleaning.
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Review from Margaret C (Wife of Client) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very difficult and distressing time for my husband. A1 Home Care Ltd provided extremely efficient and sympathetic assistance just when it was most needed.
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Review from Iris June B (Client) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Jan/Feb/March with the snow and icy conditions the carers were great and getting to me on time.
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Review from B B (Daughter of Client) published on 16 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first experience with a care agency for my mother and I was determined to get it right. Once the agency, carers and our family had established the most appropriate care and it may take a little time to get to know the required needs, it turned out to be excellent. I have found the carers are friendly,
respectful and conscientious. Most of them go that 'extra mile' to ensure it is a service with dignity. Carers have achieved an excellent routine and there always seems to be a lot of friendly laughter and banter, which is an added bonus for my mother who is struggling with her disability. My husband and I have my mother live with us and we now have confidence that she is in safe, considerate hands when we are not at home. Should we have any queries or problems the management deal with matters very promptly. The needs of the cared for person change with time and this agency has adapted to my mother's needs. If you let the management know what is needed, I feel they will do their utmost to comply.
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Review from J H (Client) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Satisfactory.
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Review from David P (Son of Client) published on 27 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptionally good management. Excellent timing of weekday visits. Carers well trained and very capable and seek rapport with the service user. Very good level of communication between carers and management. Very good reference material on site with client to advise staff. Very good use of modern technology
to automatically log time and duration of visits via app on phone. Short notice requests to change timings/service agreed to. Invoicing prompt and accurate. Office easy to contact; all staff courteous and have a 'can do' approach at all times.
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Review from M S (Client) assisted by family/friend published on 15 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fairly new permanent agency after temporary ones. Handover process very smooth.
Clean and precise contact details for emergency. Carers are coming promptly to time specified and contacted me when they were unavoidably late on one occasion. Some of the carers are better than others, but are all doing
what is specified. The odd ones will do the little extras.
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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for A1 Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.948 for A1 Home Care Ltd is calculated as follows: ( (93 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 97 Ratings = 4.948
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A1 Home Care Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

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Nicola Cook

Job Title: Registered Care Manager/Head of Operations Joined: 2012

Nicky is responsible for Domiciliary and Community Care Support Teams and the daily duties/tasks that keep the Company fully compliant and working within the Care Standards and guidelines. Nicky compliments and heads the full management team that make A1 Home Care one of the most quality driven Companies offering care provision in the Essex area. Nicky has a considerable amount of experience working with the elderly and those with Specialist and Complex care needs.
Nicky has a lot of empathy and always makes clients and their families feel at ease and takes the pressure off relatives making sure the client has everything they need to be comfortable and feel secure in their own home.

Patrick

Patrick O'Callaghan

Job Title: CEO/Managing Director Joined: 2007

Patrick Started the Company back in 2007/2008, he along with Care Manager Nicky Cook has built up the business making sure that the team offers the highest quality care and support to clients and their families.
Patrick has now handed the reigns for the day to day operations over to Nicky Cook, (Registered Care Manager and Head of Operations).
Patrick now mainly deals with strategy and the finances of the company.

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