A1 Home Care Ltd

Units 16-18 Robjohns House, Navigation Road, Chelmsford CM2 6ND
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10 83 Reviews
  • A1 Home Care Ltd, Chelmsford
A1 Home Care has been caring for family's loved one's for over 18 years, the team of dedicated carers aim to provide the highest quality of care while allowing service users to live independently in their own homes.
The service is backed up by a team of fully trained and experienced office staff headed up by a registered care manager with a wealth of experience to give you reassurance should any issues arise.


A1 Home Care offers a variety of support services/packages including personal care, carrying out domestic chores and palliative care.

The company is a very high-quality provider, so if you are looking for the best in care for you or your loved one please talk to the A1 Home Care team; they are always pleased to help and can assist you with setting up a care package to fit your or a loved one's needs.
Please be assured, you are in very safe hands.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34.60 – £37

Our fees range from £27.40 for a 30 minute visit to £34.60 for a 1 hour visit during the week
and £37.00 at weekends.
An additional 40p per visit is charged for fuel for the care assistant.

These prices are only a guideline, please contact A1 Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • A1 Home Care Ltd

Person in charge

  • Nicky Cook (Registered Care Manager/Head of Operations)

A1 Home Care Ltd Reviews (83)

10

A1 Home Care Ltd has a Review Score of 10 (9.962) out of 10, based on 14 reviews in the last 2 years.
Over all time A1 Home Care Ltd has 83 reviews.

Overall Experience
  • 55
  • 22
  • 5
  • 1
  • 0
Date Published
  • 83
  • 3
  • 9
  • 14
  • 69
Reviewer Connection to A1 Home Care Ltd
  • 34
  • 20
  • 12
  • 8
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 83, showing 21-40
Review from Louise D (Daughter of Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A1 always tried their best to offer consistent and high-quality service to a quite demanding client. They worked very well with me and listened when I raised issues. When Dad was poorly after a fall, staff really showed they cared.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Louise, thank you for completing this review. It was a pleasure working alongside you to ensure the best outcomes for your dad.

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Review from David C (Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been a client for many years and couldn't wish for a better company to take care of me from the managers, office staff and the great carers. Nothing is too much trouble and gives me great confidence for my future care.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you for sending this review, as you said you have been with us a long time and I am so pleased that you are happy with A1 in aspects of your care.

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Review from Graham S (Son of Client) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Care Manager and her team at A1 always treated my mother and our family with the greatest dignity and respect. Nothing was too much trouble. The level of care and communication given by the whole team was always excellent.
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Review from R V (Daughter of Client) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It took a while but eventually Mum has a regular carer(s) and it has been very useful to receive an email regarding the rota for the week ahead. Any time there has been a concern, the admin/management team take it on board. Covid-19 has put a strain however A1 have tried their very best and our carers
we chose are always very professional but sympathetic with Mum's needs, especially one carer who I cannot name!
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Review from J O (Daughter of Client) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had A1 Home Care for many years now. Firstly for my father and now for my mother. Staff are always polite and caring. They are very helpful for Mum and are always friendly. Thank you and all the staff for all their help with Mum.
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Review from B N (Client) assisted by family/friend published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to staff shortages, the carer's attendances have not met full allocation schedules. Four hourly sits have not been achieved.
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Review from Helen H (Client) assisted by family/friend published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers that I have are efficient and always on time. Some have become good friends and do over and above what is required. The office staff are always friendly and willing to help. I am so grateful for everything you do that enables me to stay in my own home. Thank you so much.
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Review from G C (Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had the same carer now 20 years and I sware by his help and sup[port in what I do. I can do all the jobs in the house wash, iron, hoover, dust, bed change and sort out the food for the day. Doing varied bits for the week. Go to town on my electric chair as I want to go shopping daily to the local
shop to get what I need and I have a family to look after. All my paperwork and finance, not bad for a man who spent 18 months in a coma and had to relearn from scratch in 8 months to live independently.
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Review from Tony A (Husband of Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been two years since my wife first started receiving care from A1 Home Care and I am pleased to say that after a lot of research we made the right choice in choosing A1.
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Review from D B (Son of Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care afforded Dad before he went into hospital was exemplary. Beyond the care was the sensitivity to him and Mum. A very careful eye was kept on them both - thank you.
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Review from Michelle H (Daughter of Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and supportive. Friendly and smiles.
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Review from M I (Wife of Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our main carer is a treasure. We are very lucky to have her. She is always very cheerful and knows how to handle a dementia patient. The relief carers are good with the personal care that is needed.
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Review from N M (Wife of Client) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The helpers are careful and set up a good relationship with their patient. They always leave the work area in a tidy condition. They are friendly and will have a short chat with us.
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Review from Janice P (Daughter of Client) published on 31 August 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
The care my father received up to July this year was acceptable (with some carers were outstanding), but once they had left the company we noted a big change in the care my father received and this was not in a good way. The company insisted that a hoist was brought in but did not send in carers that
had been trained. Therefore every time they used it (it was often used when it was not needed) they were hurting my father. On the advice of the management, it was suggested that we place a camera in his room to see what is happening. This is what was seen:
Carers shouting at my father, and not helping him out of bed.
We were told he needed two carers to get him out of bed but this was often done by only one.
It also became clear that he was not taken to the toilet when he was put to bed, meaning that some often had to go and help him after they had been.
We keep being told that he needs 45 min in the morning, but they are only in 20/25 minutes, so paying for care not needed.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

We take the health and safety of our staff and service users very seriously. Where we feel that a service user is not able to mobilise safely without equipment we follow guidelines and seek advice from NHS Professionals as to the least evasive and safest way to transfer a service user, once the visit has been made by an Occupational Therapist we follow the guidance given. All our staff are trained to use all equipment supplied and have undertaken not only the mandatory courses but additional courses.

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Review from Marian T (Client) published on 5 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have had A1 home care services for the past few months.
The whole team of carers that visited me, were professional, kind, respectful and Covid aware.
I felt comfortable with them being in my home and anything they did, was done to a high standard.
I had reason to speak with the manager on a number
of occasions and felt she was very approachable. This has created trust in me for this company, I would recommend them 100%.
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Review from L H (Niece of Client) published on 8 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt first started using A1 several years ago, initially for 30 minutes per day. As she aged and physically deteriorated she had carers 3 times per day until she went into hospital and then a care home. The carers treated her with respect and dignity. The office staff were always very approachable
and understanding and very thorough in checking the reports of the carers' visits.
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Review from Sue R (Daughter of Client) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A1 Home Care is a lovely company to deal with. The office staff are very helpful and friendly. It is very reassuring to know Mum is in safe hands and her care needs are met.
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Review from J S (Client) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am well satisfied with the care and help. Also very caring and helpful carers, and so cheerful.
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Review from J D (Client) published on 23 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with the help received.
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Review from Terence S (Husband of Client) assisted by family/friend published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well organised and reliable. Competent care staff. Friendly and careful.
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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for A1 Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.962 for A1 Home Care Ltd is calculated as follows: ( (76 Excellents x 5) + (3 Goods x 4) ) ÷ 79 Ratings = 4.962
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A1 Home Care Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

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Nicola Cook

Job Title: Registered Care Manager/Head of Operations Joined: 2012

Nicky is responsible for Domiciliary and Community Care Support Teams and the daily duties/tasks that keep the Company fully compliant and working within the Care Standards and guidelines. Nicky compliments and heads the full management team that make A1 Home Care one of the most quality driven Companies offering care provision in the Essex area. Nicky has a considerable amount of experience working with the elderly and those with Specialist and Complex care needs.
Nicky has a lot of empathy and always makes clients and their families feel at ease and takes the pressure off relatives making sure the client has everything they need to be comfortable and feel secure in their own home.

Patrick

Patrick O'Callaghan

Job Title: CEO/Managing Director Joined: 2007

Patrick Started the Company back in 2007/2008, he along with Care Manager Nicky Cook has built up the business making sure that the team offers the highest quality care and support to clients and their families.
Patrick has now handed the reigns for the day to day operations over to Nicky Cook, (Registered Care Manager and Head of Operations).
Patrick now mainly deals with strategy and the finances of the company.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A1 Home Care Ltd to verify any information. View our terms and conditions. A1 Home Care Ltd has an Enhanced Service - more info.