A1 Home Care has been caring for family's loved one's for over 18 years, the team of dedicated carers aim to provide the highest quality of care while allowing service users to live independently in their own homes.
The service is backed up by a team of fully trained and experienced office staff headed up by a registered care manager with a wealth of experience to give you reassurance should any...
Care Provided by A1 Home Care Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £36.60 - £39.20
- 30 Minute Visiting Care Fees: £29.10 - £31.80
and £39.20 at weekends.
An additional 60p per visit is charged for fuel for the care assistant.
We are not the cheapest company but what you get is superior quality care and client and family supported greatly.
Contact A1 Home Care Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
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Good to Know
Owner
- A1 Home Care Ltd
- Private Owned
Person in charge
- Nicky Cook (Registered Care Manager/Head of Operations)
A1 Home Care Ltd Reviews (88)
A1 Home Care Ltd has a Review Score of 9.9 (9.865) out of 10, based on 17 reviews in the last 2 years.
Over all time A1 Home Care Ltd has 88 reviews.
A1 have been caring for my mum for a number of years now and they have always been excellent. All the carers genuinely care and always treat my mum with dignity and compassion. The office staff are great at contacting me should there be a problem and informing me of any updates with Mum's care. Wouldn’t choose any other company to care for my mum.
Thank you for your kind words. It is a pleasure looking after Mum. We all enjoy our visits.
They are able to respond on short notice.
Thank you for your kind words, it was a pleasure looking after your father.
Good communication from the office, and making sure my mum eats. Mum seems to be happier when the carers have been. She does not like men applying cream to her though. Overall, excellent.
Thank you for your review, Christina, it is lovely to work alongside you to ensure the best care for Mum. I am glad she enjoys the care staff visiting.
A brilliant service that suits my needs perfectly. Flexible and always informed if there are any issues with timings on the day. Make allowances for my pets who love to meet the ladies each day. Thank you so much, A1.
Thank you for your lovely review. I am really pleased that the service suits your needs well. I think everyone enjoys seeing your lovely pets as they are so friendly!
All the carers were very friendly, professional and caring. They were always on time and worked well and did everything they were asked to do. They were always cheerful and created a happy atmosphere to start the day.
Thank you for your lovely review. I am pleased that we created a happy atmosphere for you and your husband to start the day off.
When we moved to Essex we actually tried around six different companies and A1 was the best by a country mile and having their care during Mum's most difficult years really had a hugely positive impact. This is very important as they become more and more vulnerable you want to be sure your parents are in safe hands.
Thank you so much to the manager and the team, we are very grateful for all the support you have given us and the kindness and caring you showed Mum.
God Bless.
Thank you, I am so pleased that you and your family felt assured that your mum was in safe hands, especially after your negative experience with other agencies. It was a pleasure looking after your mum and I thoroughly enjoyed my visits to her.
A1 always tried their best to offer consistent and high-quality service to a quite demanding client. They worked very well with me and listened when I raised issues. When Dad was poorly after a fall, staff really showed they cared.
Louise, thank you for completing this review. It was a pleasure working alongside you to ensure the best outcomes for your dad.
Been a client for many years and couldn't wish for a better company to take care of me from the managers, office staff and the great carers. Nothing is too much trouble and gives me great confidence for my future care.
Thank you for sending this review, as you said you have been with us a long time and I am so pleased that you are happy with A1 in aspects of your care.
The Care Manager and her team at A1 always treated my mother and our family with the greatest dignity and respect. Nothing was too much trouble. The level of care and communication given by the whole team was always excellent.
It took a while but eventually Mum has a regular carer(s) and it has been very useful to receive an email regarding the rota for the week ahead. Any time there has been a concern, the admin/management team take it on board. Covid-19 has put a strain however A1 have tried their very best and our carers we chose are always very professional but sympathetic with Mum's needs, especially one carer who I cannot name!
We have had A1 Home Care for many years now. Firstly for my father and now for my mother. Staff are always polite and caring. They are very helpful for Mum and are always friendly. Thank you and all the staff for all their help with Mum.
Due to staff shortages, the carer's attendances have not met full allocation schedules. Four hourly sits have not been achieved.
The carers that I have are efficient and always on time. Some have become good friends and do over and above what is required. The office staff are always friendly and willing to help. I am so grateful for everything you do that enables me to stay in my own home. Thank you so much.
I have had the same carer now 20 years and I sware by his help and sup[port in what I do. I can do all the jobs in the house wash, iron, hoover, dust, bed change and sort out the food for the day. Doing varied bits for the week. Go to town on my electric chair as I want to go shopping daily to the local shop to get what I need and I have a family to look after. All my paperwork and finance, not bad for a man who spent 18 months in a coma and had to relearn from scratch in 8 months to live independently.
It has been two years since my wife first started receiving care from A1 Home Care and I am pleased to say that after a lot of research we made the right choice in choosing A1.
The care afforded Dad before he went into hospital was exemplary. Beyond the care was the sensitivity to him and Mum. A very careful eye was kept on them both - thank you.
Caring and supportive. Friendly and smiles.
Our main carer is a treasure. We are very lucky to have her. She is always very cheerful and knows how to handle a dementia patient. The relief carers are good with the personal care that is needed.
The helpers are careful and set up a good relationship with their patient. They always leave the work area in a tidy condition. They are friendly and will have a short chat with us.
Carers shouting at my father, and not helping him out of bed.
We were told he needed two carers to get him out of bed but this was often done by only one.
It also became clear that he was not taken to the toilet when he was put to bed, meaning that some often had to go and help him after they had been.
We keep being told that he needs 45 min in the morning, but they are only in 20/25 minutes, so paying for care not needed.
We take the health and safety of our staff and service users very seriously. Where we feel that a service user is not able to mobilise safely without equipment we follow guidelines and seek advice from NHS Professionals as to the least evasive and safest way to transfer a service user, once the...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 February 2020- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for A1 Home Care Ltd.
Awards / Recognitions (1)
- Recipient: A1 Home Care LtdDate: Sunday 01 Feb 2015
Meet the Team (2)
Nicky has a lot of empathy and always makes clients and their families feel at ease and takes the pressure off relatives making sure the client has everything they need to be comfortable and feel secure in their own home.
Patrick has now handed the reigns for the day to day operations over to Nicky Cook, (Registered Care Manager and Head of Operations).
Patrick now mainly deals with strategy and the finances of the company.
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