A1 Home Care Ltd

Units 16-18 Robjohns House, Navigation Road, Chelmsford CM2 6ND

A1 Care Ltd's team of dedicated carers aim to provide the highest quality of care while allowing service users to live independently in their own homes.

A1 Home Care offers a variety of support services, including personal care, carrying out domestic chores and palliative care.

The company is a very high-quality provider, so if you are looking for the best in care for you or your loved one please talk to the A1 Home Care team; they are always pleased to help and can assist you with setting up a care package to fit your needs.

Owner : A1 Home Care Ltd

Person in charge: Nicky Cook (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 72

Fees Guide: From £13.50

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: Enter Navigation Road from Springfield Road, about 250 yards on left hand side is Robjohns House Business Centre, this has blue metal railings at front, turn left into here and A1 Home Care is at top of drive on right.

Visiting: Opening hours for office is 8.30-5.30

Parking: There are only spaces for office staff but visitors can park here for short visits, otherwise there is a car park just as you drive in Navigation Road.

Latest Care Quality Commission* Report on A1 Home Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for A1 Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for A1 Home Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.343 for A1 Home Care Ltd is calculated as follows: ( (54 Excellents x 5) + (38 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 108 Ratings = 4.343

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for A1 Home Care Ltd is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 A1 Home Care Ltd has a Review Score of 9.3 (9.343) from 18 Reviews

Average Ratings

  • Excellent
    9
  • Good
    7
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend A1 Home Care Ltd?

  • Extremely LIKELY
    10
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to A1 Home Care Ltd

  • Client / Service User
    8
  • Daughter of Client/Service User
    5
  • Wife of Client/Service User
    3
  • Son of Client/Service User
    2

Jan/Feb/March with the snow and icy conditions the carers were great and getting to me on time.

How likely would you be to recommend A1 Home Care Ltd? Extremely Likely

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Average Rating:   4 out of 5

My first experience with a care agency for my mother and I was determined to get it right. Once the agency, carers and our family had established the most appropriate care and it may take a little time to get to know the required needs, it turned out to be excellent. I have found the carers are friendly, respectful and conscientious. Most of them go that 'extra mile' to ensure it is a service with dignity. Carers have achieved an excellent routine and there always seems to be a lot of friendly laughter and banter, which is an added bonus for my mother who is struggling with her disability. My husband and I have my mother live with us and we now have confidence that she is in safe, considerate hands when we are not at home. Should we have any queries or problems the management deal with matters very promptly. The needs of the cared for person change with time and this agency has adapted to my mother's needs. If you let the management know what is needed, I feel they will do their utmost to comply.

How likely would you be to recommend A1 Home Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

I have daily carers to assist my husband get out of bed, washed and dressed. Had this service since February 2017. All the staff are excellent and look after my husband with care. He is very happy when they call.

How likely would you be to recommend A1 Home Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Excellent communication between carers and my mother. Liaison between their manager and our family has bee admirable.

The carers are always punctual and reassure mum before using the hoist as previously my mother was very upset when being hoisted bed to commode then commode to chair.

Everything is done with care and dignity.

How likely would you be to recommend A1 Home Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Exceptionally good management. Excellent timing of weekday visits. Carers well trained and very capable and seek rapport with the service user. Very good level of communication between carers and management. Very good reference material on site with client to advise staff. Very good use of modern technology to automatically log time and duration of visits via app on phone. Short notice requests to change timings/service agreed to. Invoicing prompt and accurate. Office easy to contact; all staff courteous and have a 'can do' approach at all times.

How likely would you be to recommend A1 Home Care Ltd? Extremely Likely

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Average Rating:   4.3 out of 5

A1 looked after my dad in the later stages of his fight with prostate cancer, they treated him with the utmost dignity and kept a smile on his face. Sadly he lost his fight but having amazing care enabled us to focus on quality time.

How likely would you be to recommend A1 Home Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

I have a brilliant rapport with my helper. He has been with me 12 years now and he has enabled me to nearly live an independent life. He will help me with my general day to day jobs and help me when I am unable to sort it out. Only by guiding me in what to do to get it sorted out, no hands on help required. He will let me get it done by my own diligence and perseverance till I get it right.

How likely would you be to recommend A1 Home Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

When I needed care I contacted 2 organisations, A1 as recommended by my son's neighbour and also another who we had heard about. Both came to visit me one very business like and yourselves much more friendly and 'homely'. There was not any doubt who I preferred and you started shortly afterwards. I have enjoyed your helpers (with possibly two exceptions) and look forward to their visits and help. Thank you for looking after me.

How likely would you be to recommend A1 Home Care Ltd? Extremely Likely

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Average Rating:   4.5 out of 5

Satisfactory.

How likely would you be to recommend A1 Home Care Ltd? Likely

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Average Rating:   4.7 out of 5

Helpful efficient service

How likely would you be to recommend A1 Home Care Ltd? Likely

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Average Rating:   5 out of 5

We are generally very pleased with the service if there are any problems they are resolved with a phone call

How likely would you be to recommend A1 Home Care Ltd? Likely

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Average Rating:   4 out of 5

On the whole, the care is satisfactory. Some carers are more 'caring'. There are those who rush the job and do not always do common sense things, such as put a cardigan on if the weather is cold.
The care is usually rushed and rarely do the carers stay for the full 30 minutes.
The evening care, in particular, is rushed. This month, November, the average time spent with my mother is 12 minutes and she is paying for 30. She would like a more relaxed routine and a little time spent chatting before bed would be nice.

How likely would you be to recommend A1 Home Care Ltd? Likely

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Average Rating:   3 out of 5

Pretty good. Sometimes late arrival if they are pushed.

How likely would you be to recommend A1 Home Care Ltd? Extremely Likely

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Average Rating:   4.2 out of 5

Fairly new permanent agency after temporary ones. Handover process very smooth.
Clean and precise contact details for emergency. Carers are coming promptly to time specified and contacted me when they were unavoidably late on one occasion. Some of the carers are better than others, but are all doing what is specified. The odd ones will do the little extras.

How likely would you be to recommend A1 Home Care Ltd? Likely

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Average Rating:   4 out of 5

I am never there when carers arrive at my mum's. A bit ridiculous when my Mum can not have her medicine because the carer doesn't know what a 5ml medicine spoon looks like. Out of order when my Mum cannot have a suet and bacon Roly poly for her dinner as carer refused to heat it in the microwave as wasn't in a packet with heating instructions.

How likely would you be to recommend A1 Home Care Ltd? Unlikely

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Average Rating:   3 out of 5

Nicky Cook, Registered Manager at A1 Home Care Ltd responded to this review on 08 Dec 2016:

Unfortunately, we are not able to microwave any food items without instructions on as we could risk food poisoning for the service user. So, therefore, this decision would have been made in the best interest of the service user.

We have a good service with all the staff that visit us. Very helpful and helpful.

How likely would you be to recommend A1 Home Care Ltd? Likely

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Average Rating:   3.8 out of 5

My husband has 2 or 3 carers who come on a regular basis. These carers are really good and keep good time. My husband is very happy with them. However, there only appears to be 2 carers who can fit convenes. On an odd occasion when other carers have come and attempted to fit the convene it has resulted in a wet bed. The training for this would be better done if a new carer came with an experienced one to show them how it is done. I feel the training of new carers is inadequate.

How likely would you be to recommend A1 Home Care Ltd? Likely

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Average Rating:   4 out of 5

Only been with this agency for three weeks and find them to be very good, efficient and helpful.

How likely would you be to recommend A1 Home Care Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

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Awards / Recognitions

February 2015

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