A1 Home Care Ltd

Units 16-18 Robjohns House, Navigation Road, Chelmsford CM2 6ND
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10 83 Reviews
  • A1 Home Care Ltd, Chelmsford
A1 Home Care has been caring for family's loved one's for over 18 years, the team of dedicated carers aim to provide the highest quality of care while allowing service users to live independently in their own homes.
The service is backed up by a team of fully trained and experienced office staff headed up by a registered care manager with a wealth of experience to give you reassurance should any issues arise.


A1 Home Care offers a variety of support services/packages including personal care, carrying out domestic chores and palliative care.

The company is a very high-quality provider, so if you are looking for the best in care for you or your loved one please talk to the A1 Home Care team; they are always pleased to help and can assist you with setting up a care package to fit your or a loved one's needs.
Please be assured, you are in very safe hands.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34.60 – £37

Our fees range from £27.40 for a 30 minute visit to £34.60 for a 1 hour visit during the week
and £37.00 at weekends.
An additional 40p per visit is charged for fuel for the care assistant.

These prices are only a guideline, please contact A1 Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • A1 Home Care Ltd

Person in charge

  • Nicky Cook (Registered Care Manager/Head of Operations)

A1 Home Care Ltd Reviews (83)

10

A1 Home Care Ltd has a Review Score of 10 (9.962) out of 10, based on 14 reviews in the last 2 years.
Over all time A1 Home Care Ltd has 83 reviews.

Overall Experience
  • 55
  • 22
  • 5
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Date Published
  • 83
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  • 9
  • 14
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Reviewer Connection to A1 Home Care Ltd
  • 34
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Total of 83, showing 1-20
Review from Sue S (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad said everything is fine - no problem
And my mum says that "my husband has been treated with dignity and care and asked how he wished to be treated and looked after". We are happy with the service and care being provided. My parents have given the ratings.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you Sue for your review, I am so pleased that your parents are pleased with the care provided.

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Review from Christopher f (Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good service friendly staff flexible on times helpful and attentive
Very pleased with service
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you for your review , I am really pleased that you are happy with our service and find it flexible to suit your needs.

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Review from Tanya E (Daughter-in-law of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A1 have been looking after my mother-in-law (and before his death, my father-in-law too) for the past few years. Both in-laws were diagnosed with Alzheimer's and it was evident that they needed more regular support than the family could provide. I cannot criticise any of the carers - they're all different
in the way they deal with my MIL, but they're all friendly, conscientious and, as the job description implies, caring!
Both the office staff and the carers themselves are good at communicating with me dealing with the idiosyncracies that my MIL's Altzheimer's throws up with humour and patience. It's a bit of a joint effort, managing my MIL's decline - they've given me great advice based on their experience - and they're trusted partners. I would recommend them to anyone looking for a supportive team to help look after older family members.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Dear TanyaThank you for you review, It is a pleasure looking after your Mother-in-law and working alongside you as a family to ensure the very best outcomes. I am really pleased that you are happy with the service we have provided over the years. Registered Manager

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Review from Stephen H (Son of Client) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault A1 Home Care Ltd in terms of carers or management. My now 93 year old mother requires nursing care four times a day as she was chair bound and recently moved to being bed bound. While she does have her favourite carers, it is true to say that they have all dealt with her needs and wishes
with care and compassion. There have been times of crisis, requiring urgent attendance by anyone, and on these occasions management have diverted carers to mum or even on more than one occasion turned out themselves so she is not been left distressed. They, as in management and carers, are well qualified, experienced and keen to be involved in health service meetings to look at equipment, medical or care needs for my mother, which eases the load on still working family members. Mother is well cared for and looks forward to the carers visits and company, Overall I cannot really fault this company.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you for your lovely review, It is an absolute pleasure looking after your mother.

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Review from Doreen B (Sister of Client) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent service. My brother is treated with care and compassion by the carers and looks forward to their visits. They take the time to talk to him and are good listeners. He always tells me how much he enjoys their company and remembers all their names.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you for your lovely review. We always enjoy visiting your brother.

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Review from Sharon K (Daughter of Client) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would definitely recommend A1 Home Care. The staff and carers have been good to mum and give us the peace of mind that someone is there in the mornings to get mum set for the day. Office staff always there when anything crops up.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you Sharon for your lovely review we love working alongside you.

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Review from Rochelle P (Granddaughter of Client) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend this care service. The carers are exceptionally kind, patient, and respectful, treating my Nanny with the utmost dignity despite her dementia. They're incredibly attentive, even learning to play cards and watching the same movie with her repeatedly to bring her joy. Their proactive
approach to her comfort is truly reassuring; they're meticulous in personal care and regularly ask if there's anything more they can do. Recently, on her 100th birthday, the company director personally visited with flowers, adding a thoughtful, personal touch. Every year, they send her a birthday and Christmas card, showing they genuinely care. The staff followed her care plan precisely but adapt to her unique needs, making her feel valued and our family at ease. This service brings both professionalism and heart-an invaluable combination.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you very much for your kind review, it is a pleasure looking after your Nanny.

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Review from S G (Daughter of Client) published on 5 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Have always found A1 to be extremely helpful. Carers are pleasant and Dad gets on well with those that come. The only thing that stopped a 5-star review is that carers are often moved around which Dad can find unsettling.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you for taking the time to send this kind review. It is our pleasure to assist Dad.

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Review from Robert D (Client) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to A1homecare for looking after me so well I had to go to hospital recently and they were excellent in their care and making sure the carers were still in place when I came out The staff are excellent and I cannot praise them enough. They do everything for me I don't know what I would do without
them.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you for your lovely review, it is an absolute pleasure looking after you.

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Review from S E (Daughter of Client) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think the A in A1 stands for Angels. A1 carers and office staff have been absolutely fantastic in the level and quality of care. They really do treat my mum like family, with the utmost love and concern. As a family, we feel so very lucky to have the peace of mind that Mum is being cared for so well
and kept informed of any concerns.
Before we had A1 caring for Mum, we had experienced many care organisations, some appalling and others ok, but none to compare with the excellence of care provided by the wonderful A1 carers. They really are exceptional.
We had considered moving Mum nearer to us, as we live over an hour's journey away, but she didn't want to leave her carers and we knew we wouldn't be able to replace them.
We are indebted to A1 carers and staff for their professionalism and genuine care, not a label but the true meaning of the word in action, consistently and reliably.
Thank you all so very much.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you so much for your kind words, it has been an absolute pleasure looking after Mum and working alongside you as a family.

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Review from R H (Client) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the ladies I have come to me are all lovely, polite and caring and make me good healthy meals which helps me to eat vegetables and fruit etc that can help me to keep my eating good and hopefully help me with my weight loss journey. I have had homemade soup and am currently getting back to eating
salad. It’s lovely to have a nice chat and I really appreciate all the help they give me. I also enjoy my call where I go out with my carer enabling me to go to places I wouldn’t go on my own.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you for your lovely words, I am so pleased that you feel we are supporting you well and making a difference.

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Review from Alan S (Son of Client) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A1 is generally exceptional, of course, things occasionally go slightly wrong, but they are very quick to respond to sort things out.
Occasionally if delayed due to unforeseen circumstances they normally ring to let Mum know they will be late.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you for your review, I am pleased you are happy with the service, it is a pleasure looking after Mum.

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Review from Jonathan W (Son of Client) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used A1 Home Care, who have supported both my parents over the last year. The level of care is exceptional with experienced, friendly and entirely trustworthy staff. Requests, whether it be for more hours or a change of care focus, have also been accommodated in a very timely fashion. I would
recommend A1 Home Care to anyone who is looking for care assistance in the home and the care they have provided made a material difference to the lifestyle and well-being of my parents. I will be forever grateful for the support both my parents received from the very professional and supportive A1 Home Care team. Thank you.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you so much for your review. It was a pleasure looking after your parents and also working alongside you and your family for the best outcomes.

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Review from Katie K (Daughter of Client) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A1 have been caring for my mum for a number of years now and they have always been excellent. All the carers genuinely care and always treat my mum with dignity and compassion. The office staff are great at contacting me should there be a problem and informing me of any updates with Mum's care. Wouldn’t
choose any other company to care for my mum.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Hello Katie
Thank you for your kind words. It is a pleasure looking after Mum. We all enjoy our visits.

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Review from Mike S (Son of Client) published on 27 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A1 Home Care have been excellent. They attended my father for several years, once a day. When he got worse they stepped up to two visits a day with two carers. I originally chose them because of their good reviews and also because they seemed large enough to be able to flex the service. This proved
to be a good decision.
They are able to respond on short notice.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you for your kind words, it was a pleasure looking after your father.

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Review from Christina C (Daughter of Client) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always been a good all round service.
Good communication from the office, and making sure my mum eats. Mum seems to be happier when the carers have been. She does not like men applying cream to her though. Overall, excellent.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you for your review, Christina, it is lovely to work alongside you to ensure the best care for Mum. I am glad she enjoys the care staff visiting.

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Review from S W (Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A brilliant service that suits my needs perfectly. Flexible and always informed if there are any issues with timings on the day. Make allowances for my pets who love to meet the ladies each day. Thank you so much, A1.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you for your lovely review. I am really pleased that the service suits your needs well. I think everyone enjoys seeing your lovely pets as they are so friendly!

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Review from M H (Son of Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The entire team are to be commended for their care and professionalism at all times. Nothing is ever too much trouble and their advice and experience have been instrumental in raising the level of care and attention that my mum currently needs.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you, I am really pleased that we have managed to source the best package for your mum's needs. She is a pleasure to look after.

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Review from J G (Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers were very friendly, professional and caring. They were always on time and worked well and did everything they were asked to do. They were always cheerful and created a happy atmosphere to start the day.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you for your lovely review. I am pleased that we created a happy atmosphere for you and your husband to start the day off.

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Review from Raju D (Son of Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Me and my family can't thank the team at A1 enough for their care of my mother. The manager is a very good-hearted person who was always there to support as aswell as her team of carers (all of the team). The office staff always kept us up to date on a daily basis and worked with us really well to manage
all of Mum's changes due to her declining health. They were very well organised.
When we moved to Essex we actually tried around six different companies and A1 was the best by a country mile and having their care during Mum's most difficult years really had a hugely positive impact. This is very important as they become more and more vulnerable you want to be sure your parents are in safe hands.
Thank you so much to the manager and the team, we are very grateful for all the support you have given us and the kindness and caring you showed Mum.
God Bless.
Reply from Nicky Cook, Registered Manager at A1 Home Care Ltd

Thank you, I am so pleased that you and your family felt assured that your mum was in safe hands, especially after your negative experience with other agencies. It was a pleasure looking after your mum and I thoroughly enjoyed my visits to her.

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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for A1 Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.962 for A1 Home Care Ltd is calculated as follows: ( (76 Excellents x 5) + (3 Goods x 4) ) ÷ 79 Ratings = 4.962
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A1 Home Care Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

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Nicola Cook

Job Title: Registered Care Manager/Head of Operations Joined: 2012

Nicky is responsible for Domiciliary and Community Care Support Teams and the daily duties/tasks that keep the Company fully compliant and working within the Care Standards and guidelines. Nicky compliments and heads the full management team that make A1 Home Care one of the most quality driven Companies offering care provision in the Essex area. Nicky has a considerable amount of experience working with the elderly and those with Specialist and Complex care needs.
Nicky has a lot of empathy and always makes clients and their families feel at ease and takes the pressure off relatives making sure the client has everything they need to be comfortable and feel secure in their own home.

Patrick

Patrick O'Callaghan

Job Title: CEO/Managing Director Joined: 2007

Patrick Started the Company back in 2007/2008, he along with Care Manager Nicky Cook has built up the business making sure that the team offers the highest quality care and support to clients and their families.
Patrick has now handed the reigns for the day to day operations over to Nicky Cook, (Registered Care Manager and Head of Operations).
Patrick now mainly deals with strategy and the finances of the company.

Frequently Asked Questions about A1 Home Care Ltd

What Type of Services does A1 Home Care Ltd offer?

A1 Home Care Ltd offers Home Care.

How many Carers does A1 Home Care Ltd employ?

A1 Home Care Ltd employs 41 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A1 Home Care Ltd to verify any information. View our terms and conditions. A1 Home Care Ltd has an Enhanced Service - more info.