Owner : Abbey Care
Person in charge: Howard Mitchell (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 35
Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on Abbey Care: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.5 (maximum of 10) for Abbey Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Abbey Care in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Abbey Care is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 1.5 Points relating to the number of positive Reviews for Abbey Care is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Abbey Care has a Review Score of 6.5 (6.500) from 1 Reviews
Review submitted from a Website Submission by Michael H (Client) on Tuesday 14 March 2017. Relates to February 2017.
I have lived in Liverpool for nearly 5 years and have used 5 care providers, most bad 1 very bad. I joined Abbey Care in February 2016. They are the best. The carers are very good, polite, friendly and actually do care, they are very professional and discreet when doing personal care. The manager is very good, approachable and if there was ever a problem will do all he can to put it right. Abbey Care are first class and I am happy to recommend them to anyone who wants a very good care company
How likely would you be to recommend Abbey Care? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
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