Absolute Care UK Ltd

4a Arkwright Road, Reading RG2 0LU
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6 Reviews
  • Absolute Care UK Ltd, Reading
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Care Provided by Absolute Care UK Ltd

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Owner

  • Absolute Care UK Ltd

Person in Charge

  • Susan Halcomb (Manager)
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Absolute Care UK Ltd Reviews (6)

Over all time Absolute Care UK Ltd has 6 reviews.

Overall Experience
  • 2
  • 2
  • 0
  • 0
  • 2
Date Published
  • 6
  • 0
  • 0
  • 0
  • 6
Reviewer Connection to Absolute Care UK Ltd
  • 3
  • 2
  • 1
Total of 6, showing 1-6
Review from A S (Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Absolute Care have looked after me for many years. My regular carers are good and take good care of me. The company were supportive during the pandemic as well. It is a struggle to find good care workers and as long as I have my regular team I’m fine
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michael S (Husband of Client) published on 4 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have used Absolute Care for about ten years to care for my disabled wife.
The level of care provided is good and the staff are reliable, punctual and friendly.
The company is responsive to our needs and easy to contact when we have any questions or concerns. The invoicing process (we employ them
directly and not via the local authority) is straightforward and accurate.
I am happy with the overall quality of care that Absolute Care provides.
Reply from Susan Halcomb, Manager at Absolute Care UK Ltd
So happy that you are still after all these years happy with the service provided.
I will feedback to carers your comments and thank you for your review.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J M (Daughter of Client) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have been looking after my mum for over one year, then my dad got ill and they helped to take care of him too. They take very good care of my parents, always polite, kind, caring and with respect.
My father passed away in March 2023, we would not have been able to cope on our own. We are so glad
we had the carers, they helped us through a very difficult time. My father was so happy every time they came to take care of him.
Thank you to the carers for the amazing work they do and I would highly recommend them.
Reply from Susan Halcomb, Manager at Absolute Care UK Ltd
Thank you for your review, I am glad you were happy with the service and it was lovely to hear that your dad looked forward to the carers coming.
I will feedback your comments to the carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah Q (Daughter of Client) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve found Absolute Care to be friendly helpful and will go the extra mile to help my lovely mum who has dementia.
The team will contact me if there is an issue or if my mum is poorly. I trust them and am really thankful to them.
Reply from Susan Halcomb, Manager at Absolute Care UK Ltd
Thank you for your review, I am pleased that you are happy with the service. Our carers work hard to ensure that the clients are happy and it is nice to get feedback confirming this.
I will feedback…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C C (Daughter of Client) published on 10 May 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was left in sheets covered in faeces, his clothes were covered in faeces and there was no food in the house. Another care provider had luckily been brought in as he needed extra support. They went out to buy him clean sheets, food, and towels and washed him. I knew this agency was doing as
a little as possible, a month previous his GP said he was concerned. This was also picked up by another person as well, I raised the alarm yet nothing was done. Absolute Care came out with nonsense defence, saying they never noticed faeces and they went and bought him food! No apology, just a lot of lies. They never communicated with me. This company shouldn't be in business, I was saved by the decent care agency who have now taken over. When I told Absolute Care I would expose them, they dropped my father with no notice. Enough said! Why they are rated Good by Care Quality Commission staggers me!
Reply from Susan Halcomb, Manager at Absolute Care UK Ltd
This client was living with a tenant who fed him every day, whilst the tenant was away our carer also had to buy sandwiches for him, we tried to contact the daughter and got no reply.
I eventually…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M P (Client) published on 18 November 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Including today 05/11/2021 they have failed to turn up on three occasions. Keep altering call times. Very unprofessionally run. Some refuse to wear face masks. This company was arranged by the council and I will be contacting my care worker yet again.
Reply from Susan Halcomb, Manager at Absolute Care UK Ltd
Unfortunately this person was unwilling to have any time apart from 11.30am on the dot. When we told the local authority we could take this person we informed them we could do the call at 10.30am.…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Absolute Care UK Ltd

What Type of Services does Absolute Care UK Ltd offer?

Absolute Care UK Ltd offers Home Care.

How many Carers does Absolute Care UK Ltd employ?

Absolute Care UK Ltd employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Absolute Care UK Ltd to verify any information. View our terms and conditions. Absolute Care UK Ltd has an Basic Service - more info.