AMG Nursing & Care Services - Burton

12C Lancaster Park, Newborough Road, Needwood, Burton-on-Trent DE13 9PD
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9.5 60 Reviews
  • AMG Nursing & Care Services - Burton, Burton-on-Trent
AMG Nursing & Care Services - Burton, established in 1983, provides a service to those who require the most complex care at home to those who just require a helping hand with their daily living.

With all staff fully trained, AMG provides a complete assessment package with all clients to ascertain a care package tailored to suit every individual.

Services AMG provide include 24 hour care adult home care (18+), home care for children, live in carer, personal care (on a contracted hours basis) as well as assessments and risk assessments in the home.

Other services include call in service, cancer care, cleaning service, companionship dementia, domestic services, food preparation, hospital discharge, laundry service, medication assistance, palliative care, shopping service and sit in service.

In October 2019, AMG Nursing & Care Services - Burton was rated 'Good' by the Care Quality Commission.
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Care Provided by AMG Nursing & Care Services - Burton

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £28
  • Weekly Live-in Care Fees: £2986 – £2986

Thank you for your interest in our services. We understand that you may be wondering about our fees, and we would like to provide you with some guidance in this regard.


Please note that we do not have a standard fee for our services, as each client's needs and requirements are unique. The fee we charge will depend on several factors, such as the type of service you require, the complexity of your situation, and the amount of time and resources that will be necessary to address your needs.


If you require more information about our fees, we encourage you to contact our branch directly by phone. Our team will be happy to discuss your situation with you and provide you with an assessment of the fees that will apply to your case.


Alternatively, you may also download our brochure, which provides some general information about our services and fees. However, please note that the information in the brochure is intended as a guide only, and the actual fees charged may vary depending on your specific circumstances.


We strive to provide our clients with transparent and fair pricing, and we are committed to ensuring that our fees are reasonable and competitive. We understand that the cost of our services is an important consideration for many of our clients, and we will do our best to work with you to find a fee structure that meets your needs and budget.


Thank you for considering our services, and we look forward to hearing from you soon.

These prices are only a guideline, please contact AMG Nursing & Care Services - Burton to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Jack Atkins (Manager)

AMG Nursing & Care Services - Burton Reviews (60)

9.5

AMG Nursing & Care Services - Burton has a Review Score of 9.5 (9.544) out of 10, based on 56 reviews in the last 2 years.
Over all time AMG Nursing & Care Services - Burton has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to AMG Nursing & Care Services - Burton
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Total of 60, showing 1-20
Review from Joan K (Wife of Client) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AMG have been caring for my husband since he came out of hospital five weeks ago. Two carers have been coming four times a day because my husband was bed bound. The carers have showed compassion and kindness and their help has been invaluable to my myself and my husband. We have seen a big improvement
in my husband's health over the last five weeks and he is now engaging with the carers and with his sheer determination and the carers help he is now slowly walking again. Thank you to all of them who have come through our door and keep up the good work.
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your thoughtful review. We're truly honoured to have supported your husband during his recovery, and it's heartening to hear about the progress he has made. Our care team takes great pride in providing compassionate, person-centred support, and knowing that their efforts have made a real difference to both of you means the world to us.

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Review from Rajvinder K (Daughter-in-law of Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AMG have been amazing with my mother in law's care.
Staff were amazing and work so hard.
We felt so out of depth once mum was discharged home but AMG helped make the process easy.
A very big shout out to one staff member in particular who was absolutely amazing, she goes above and beyond and we felt
very lucky and blessed to have her at this very trying time when we were adjusting to our new norm.
She is a credit to the company and also two other specific staff members who were also amazing.
Staff all work hard and we appreciated everything they did for mum.
I honestly can't recommend AMG enough.
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words and for taking the time to share your experience. We are truly grateful for the opportunity to support your mother-in-law and your family during such an important time. Our team is dedicated to making the transition home as smooth as possible, and we are delighted to hear that our staff made a positive difference for you all. Your recommendation means a lot to us. If you ever need further support, we are always here to help.

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Review from Daryl S (Son of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and very professional! Noticed balance issues with my dad and also cuts and abrasions on his legs. Followed it up with a call to the district nurses. I wish all carers were the same! Thank you so much.
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words. We're so pleased to hear our carers provided attentive and professional support to your father. If you have any other feedback, particularly regarding your experience with our wider team, you're very welcome to contact our branch directly on 01283 575258. We're always happy to listen and help where we can.

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Review from C W (Client) published on 28 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall I felt very well cared for by the team of carers. There were 26 different carers in the six weeks I was with AMG. As you would expect there was an array of personalities involved. The majority of carers were caring, professional, chatty and kind. There were only two or three that I think should
reassess their skill set and career choice. The star awards given below are therefore based on the vast majority of the carers, not the couple of outliers.
There were also some carers who were completely outstanding, dedicated and a credit to the caring profession and to AMG. I would like to mention particularly 5 ladies who I had attend me many times and they deserve recognition for their fantastic service. They clearly love what they do, have fabulous personalities and made me feel safe and in competent hands. I will miss them a great deal.
I would like to just add one slight negative - it would be great if there was someone to pick up the phone at AMG.
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words and for recognising the dedication and professionalism of our care team.

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Review from S K (Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of my carers made my day she got me out of bed soaked my feet lunch and tea meal made I feel very cared for by a friendly carer it was a pleasure to have her for the full day very caring person thank you
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your lovely feedback, we're glad you felt cared for by our team.

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Review from S B (Son of Client) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would love to thank AMG, especially one staff member for the care and time spent with my mother. She has been wonderful , always cheerful and makes my mom smile.
A great BIG thank you to her. Nothing is too much trouble and made my mom feel good.
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind words. It's wonderful to hear that our team has made such a positive impact. We'll be sure to share your message with the team. If you need any further support, please don't hesitate to get in touch.

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Review from Lee H (Son of Client) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely brilliant service, it's probably the third time now my mom as used your agency and the girls have always been spot on with my mom, couple girls stick out n they are fantastic. Also two other staff. All fantastic
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words and continued trust in our service.

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Review from Maureen G (Wife of Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall good experience. The lady is very knowledgeable and helpful. Have different pairs of carers so don't know who is turning up unless I ask. It would be nice to have carers who are regular so we get to know them and feel comfortable with them.
Time keeping is hap-hazard which inflicts on our
own circumstances and routine. This is mainly due to carers schedule and add-on work load.
Trying to contact the management at office ie seeking help: and receiving reply is non existent.
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your feedback. We're pleased to hear you've had a good overall experience and find our carers knowledgeable and helpful. We're sorry about the issues you've raised regarding consistency of carers, punctuality, and communication. We take your comments seriously and would like to discuss this further. Please contact us by phone on 01283 880476, and we'll do our best to resolve this promptly.

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Review from Deborah A (Daughter of Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carers have been caring for my mom and they always have a smile. They are both very nice and make my mom feel comfortable. They are very professional and they keep me informed with what is going on with my mom.
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your kind feedback. We're so pleased to hear our carers are making your mother feel comfortable and keeping you informed. You can also use our app to stay updated on her care at any time.

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Review from Elizabeth G (Daughter of Client) published on 1 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers have been reliable and efficient. The two sisters have been very kind and thoughtful when attending my father. They have always been positive and encouraging, giving dad a positive " can do" approach to his mobility. Giving him confidence and always speaking to him kindly and with compassion.
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for taking the time to share this lovely feedback. We're so pleased to hear that your father has felt supported and encouraged by our carers.We'll make sure your comments are passed on to the team.

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Review from S E (Son of Client) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my father has been top notch. I have been pleased with every visit. Especially with the two carers. They always bring a high standard of professionalism with a great mix of personality and energy. They have made my father feel at ease and pay great detail to ensure that they keep
my father's dignity intact. They not only fulfil physical tasks that need to be done but also help with mental as they always engage in conversation and interest in what my father has to say. They are joy to see and breath enthusiasm into their visits.
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words and thoughtful review. We're truly grateful to hear that your father is receiving the level of care and respect he deserves. We'll be sure to pass your lovely feedback on to our team.

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Review from J P (Daughter of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful carers, very helpful & caring. My mom looks forward to them coming, they are always happy, smiling, singing & dancing and we are very happy with them.
They always ask if they need anything & nothing is too much trouble.
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your lovely feedback about our carers - we're so pleased to hear how much your mum enjoys their visits. We did notice the 3-star review to our staff and would really value any further feedback so we can understand if there's anything we can improve. If you'd like to speak with us directly, please don't hesitate to contact our branch on 01283 575258.

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Review from P J (Husband of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, very happy with the care AMG provided.
The regular staff were always supportive, helpful and jovial, huge thanks to all the team.
The only issue for me, which didn't happen too often, was when the teams were mixed up and non regular staff from different areas came in at non standard times
and didn't know how to care for my wife - but we muddled through it.
Also, we asked the AMG management for all female staff, which wasn't always the case.
This is not ideal for my wife, the male staff who could only partially help, or the female staff, who were left to do most of the work. i.e. when personal care was required.
On the whole, a great experience and I would gladly have them back in to our home.
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for your review and for recognising the dedication of our team. We appreciate your feedback regarding staff consistency and your request for all-female carers. We take your concerns seriously and will use them to help improve our service. We're pleased to hear you'd welcome us back and truly value your support.

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Review from J M (Wife of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my husband's own words "it's been a wonderful experience ".
Having carers coming into our home is all very new to us , it's been a difficult time that has been made easier by such kind and caring people, especially two of them.
We know your service is time limited but we will miss the kind
staff and be always grateful of the help provided
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words. We're happy to hear that our team made a positive difference during a challenging time.

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Review from T P (Daughter-in-law of Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service and support we have recieved for my father in law has been amazing. The lady has gone above and beyond to support his care package which has led to fantastic results and progress. Previously my father in law could not sit up but Amanda has been instrumental in getting him moving and he
is now able to sit up on his own. His confidence has risen and he looks happier and proud of his own achievements. Can't thank her enough for her efforts and support.
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words and for taking the time to share this wonderful feedback. We're absolutely delighted to hear about the positive progress your father-in-law has made. The carer will be so pleased to know her dedication and care have made such a meaningful difference. We'll be sure to pass your thanks on to her - she truly is a credit to our team.

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Review from Blair G (Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good care staff very nice ladies who are very accommodating to my requests. My first in home care experience and very good first experience.
Lovely carer who is very attentive, chatty and alway makes time to help me if I need it.
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your lovely message. We're really glad to hear your first experience with in-home care has been a good one. It means a lot to know our team has made you feel comfortable, supported, and truly listened to.

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Review from T B (Daughter of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased with the care received communication with myself excellent and mom really related to all concerned
Efficient and professional without loosing the compassion .
Well done to the whole team
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words. We're happy to hear that you and your mother had such a positive experience with our team.

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Review from Jean E (Wife of Client) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care my husband has received
Time always taken to chat as well as provide his care needs which were done efficiently
Two ladies who did early morning calls some days were extremely patient and always cheerful when they were here
Which makes the calls enjoyable
Would like to
thank all the carers involved in looking after my husband for there care and kindness
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you so much for your kind words. We're delighted to hear that your husband has received the care and companionship he deserves.

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Review from Keith B (Client) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Two ladies who are both excellent carers and they ought to be in a higher role of care because they genuinely care and do everything possible to cheer me up
Very encouraging where needed
Cheerful and smiling
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

It's great to hear how much of a positive impact our carers have had. At AMG, we always strive to provide this level of care-offering support, encouragement, and a friendly smile every day. We truly appreciate you sharing this!

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Review from Deborah A (Daughter of Client) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The 2 girls came today and we're both pleasant and very helpful. Nothing was too much trouble for them. One already knew my mom from previously and can see that there is a determination and has said she will see if we could get a hospital bed for my mom .
Reply from Hugo Videira, Social Media and Communications Officer at AMG Nursing & Care Services - Burton

Thank you for sharing your experience. It's lovely to hear that the carers were not only helpful but also took the time to understand your mother's needs.

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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for AMG Nursing & Care Services - Burton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 56 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.544 for AMG Nursing & Care Services - Burton is calculated as follows: ( (227 Excellents x 5) + (40 Goods x 4) + (14 Satisfactorys x 3) + (17 Very Poors x 1) ) ÷ 298 Ratings = 4.544
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AMG Nursing & Care Services - Burton is based on 53 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Steffini

Steffini Legeckis

Job Title: Operations Manager Joined: 2015

Steffini is an experienced Operations Manager with many years in the care sector. She plays a key role in supporting our teams and ensuring that every service user receives safe, reliable and compassionate care. She is dedicated to maintaining high standards and making sure care is tailored to individual needs. Her commitment helps provide the peace of mind that families look for when choosing AMG Nursing & Care.

Frequently Asked Questions about AMG Nursing & Care Services - Burton

What Type of Services does AMG Nursing & Care Services - Burton offer?

AMG Nursing & Care Services - Burton offers Home Care.

How many Carers does AMG Nursing & Care Services - Burton employ?

AMG Nursing & Care Services - Burton employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AMG Nursing & Care Services - Burton to verify any information. View our terms and conditions. AMG Nursing & Care Services - Burton has an Enhanced Service - more info.