Anglian Care and Domestic Support Services Ltd

MJS House, 425 Wisbech Road, March PE15 0BA
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9.8 71 Reviews
  • Anglian Care and Domestic Support Services Ltd, March
Anglian Care and Domestic Support Services Ltd provides an efficiently run and caring service in the areas of March and Chatteris (and surrounding villages) in Cambridgeshire.

The Care Manager and Team Leaders assist the Registered Manager to provide an excellent service in the local community.

The support team is carefully chosen, DBS checked and fully trained to provide the highest standards possible to meet the strict requirements of the most recent Health & Social Care Act. The team provide a service that is Safe, Caring, Responsive, Effective and Well-led.

Services include personal care, medication support/administration, meal preparation, shopping, domestic, laundry, ironing, respite Sit-in to relieve an unpaid carer, and transportation services for outings including the dentist, doctors, vet, hospital or shops.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31 – £31

Prices change annually on 1st April each year.
Light domestic duties (housework only) is charged at £19.80p/h for a minimum of 1 hr.

These prices are only a guideline, please contact Anglian Care and Domestic Support Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Anglian Care & Domestic Support Services Ltd

Person in charge

  • Jan Simmons (Registered Manager)

Anglian Care and Domestic Support Services Ltd Reviews (71)

9.8

Anglian Care and Domestic Support Services Ltd has a Review Score of 9.8 (9.805) out of 10, based on 26 reviews in the last 2 years.
Over all time Anglian Care and Domestic Support Services Ltd has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Anglian Care and Domestic Support Services Ltd
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Total of 71, showing 1-20
Review from Marjorie H (Client) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the service very helpful. With cancer in my back, I have good and bad days. The staff are very helpful and kind, but the treatment for cancer has been very painful at times, and they are very understanding. My family live away and they know the carers will contact them if necessary. I used
to drive, but I cannot anymore and I am used to doing the cooking for myself as I lost my husband fifteen years ago. I have had nine rounds of chemo.
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Review from Christine R (Client) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love all my carers.
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Review from H S (Daughter of Client) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided to my father is excellent and he really enjoys the carers visits. They are responsive to requests and proactive when they feel action needs to be taken for any matter. Highly recommend.
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Review from Pauline W (Client) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your service has been great. Always on time, and everything is thoroughly done. It has been a godsend to me, and I cannot speak highly enough of the service. Always done with a smile, and I am extremely grateful, I would thank them and I would recommend them whenever I can. Completely trustworthy, and
nothing is too much trouble for them. They are brilliant and I would use them in my old age when I will need more help.
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Review from P F (Daughter of Client) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are friendly, helpful, encouraging and reassuring. Nothing is too much trouble for them and they are patient.
We are extremely pleased with the efficient and caring service provided. Communication is good.
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Review from D B (Client) assisted by family/friend published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers assist me by washing my lower legs and feet. Help me into and out of the shower - wipe and dress me, and see me back into the lounge. I am extremely happy with all the carers who attend the company I chose.
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Review from Patricia C (Wife of Client) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All caring staff are efficient, caring, and friendly, keeping up friendly chat with my husband sets him up for the day. Thank you.
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Review from Tina W (Daughter of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed some help for my Mum with the domestic side of things.
Anglian Care and Domestic Support had been recommended to me by a friend.
We were not disappointed. We set up a plan which was really straight forward. The lady met with us and was very understanding, there was no pressure put on
us at all. Any queries I had were dealt with promptly.
The carers are so friendly and kind to my Mum, they work really hard and respect her wishes. She really enjoys their visits and it also provides some very needed company.
Thank you to all the staff that assist my Mum.
Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for taking the time to review our service and for your positive comments.

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Review from B M (Client) assisted by family/friend published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care from Anglian Care and Domestic Support Services to be excellent. My main carer was always punctual, had a very pleasant manner and never made me feel awkward or embarrassed about my situation. We would reminisce about the local area, both being local and have a laugh. If other
carers came they were just as pleasant. My carers always followed the details about my care package.
Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for taking the time to review our service and for your positive comments, always appreciated.

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Review from O P (Daughter of Client) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstly, Anglian Care Services were highly recommended by a senior person in a local care home. My 2 brothers and I are extremely pleased with the wonderful care our 91-year-old mother is receiving every day. From the very first time we met the Manager, she totally understood the needs of our mum and
made lots of positive suggestions. The whole team are very friendly, very experienced and very caring. My mum loves chatting to all the carers and the medical problem that our mum had has now cleared up thanks to the dedication of the team. They are very flexible in their approach and when I phone with a concern, they make positive suggestions. So in turn, my brothers and I feel reassured too. Each carer writes up the notes of each visit for us, as a family to see and to inform the next day's carer. It is extremely reassuring to us as a family that Mum has a visit and help every day. Thank you from the bottom of our hearts.
Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you so much for your detailed review and positive comments regarding the service received and our team.

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Review from Sharon M (Daughter of Client) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always kind and helpful, chat with mum, and never rush her. Help her but always do things her way. The manager is brilliant and always gets back to me if I have a question or request. Would recommend it to anyone.Thanks, girls.
Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for taking the time to review us, your feedback is always appreciated and passed onto the staff.

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Review from Julie T (Daughter of Client) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had the pleasure of using this service now for both my father, who has sadly now passed, and now for my mother whose health is declining. The staff are always amazing, being attentive, caring, professional and nothing is too much trouble. When the manager comes out to do the assessment, she is
also professional, knowledgeable and gives you her undivided attention. I cannot rate this agency highly enough and would recommend them to anyone looking for caring and professional people to care for their loved ones.
Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for your feedback and lovely review, always appreciated.

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Review from S T (Client) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just started having Anglian Care and Domestic Support Services come into me. I find all the staff who comes to me, all of them are happy in their work. Nothing is no trouble to do anything. Always got a smile on their faces, very polite. They all know what they are doing, very happy with the
service I am receiving
Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for taking the time to review our service, it is lovely to receive positive feedback.

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Review from David R (Husband of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased and grateful to the staff who care for my wife with kindness and consideration in dealing with her various issues, they are always helpful and supportive to myself which is much appreciated.
Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for your review, positive feedback is always nice to pass on to our hardworking team.

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Review from P Q (Wife of Client) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An overall excellent service.
Good, supportive carers and office staff.
Problems, if any, discussed and solved.
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Review from S O (Client) assisted by family/friend published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been using the services of the Anglian Care and Domestic Support Services team for the last fifteen months. During this time, I have found all members of staff to be kind, courteous, mindful of my condition and professional.
I look forward to them walking in with a cheerful and positive attitude.
The management team is also supportive and approachable.
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Review from Rosemary C (Client) assisted by family/friend published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service.
I feel it is unfair that when I cancel an appointment the carer due to visit does not get paid despite you taking the fee. The carer should receive the fee.
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Review from M S (Daughter of Client) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very pleased with the care service as my mum is a lot happier, she does not cry very much now, she talks a lot more to us and the carer and family and friends. She has put on weight which is great and she gets dressed and out of bed every day, that makes our lives much better as me and my brother
are not sad and can actually have time with our mum who has dementia. She eats and drinks a lot better too. All carers are nice to Mum and she has a joke with them, they ask her what she wants we like that if she can't answer they say what there is.
Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for taking the time to review our service, much appreciated.

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Review from Mark S (Son of Client) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found Anglian Care a professional well-run company. Nothing was too much trouble and they are very flexible with my mother's needs and requirements.
The staff are friendly and they take their time to really understand the needs of my mother.
Overall we are extremely pleased with the care Anglian
Care supplies to the wellbeing of my mother.
Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for taking the time to review our service, we really appreciate your feedback.

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Review from Robert G (Husband of Client) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the carers who we see on a daily basis. They are polite, friendly and compassionate. I especially appreciate the way they look after my wife, who is suffering from dementia. I am able to relax more knowing that she is happy to see her cares and that takes the burden of
responsibility off my shoulders for a while. All in all the staff are really wonderful.
Reply from Jan Simmons, Director at Anglian Care and Domestic Support Services Ltd

Thank you for taking the time to review the service we provide, and I am glad this helps with your situation. Unfortunately you only gave 3 stars for 'value for money' - should you wish to discuss this further please do not hesitate to ask for the manager to contact you. We strive to provide a service of excellence but unfortunately there are many 'hidden' costs in achieving this that are out of our control.

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Anglian Care and Domestic Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.805 for Anglian Care and Domestic Support Services Ltd is calculated as follows: ( (126 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 154 Ratings = 4.805
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Anglian Care and Domestic Support Services Ltd is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (4)

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Jan

Job Title: Registered Manager Joined: 2003

Jan has owned and managed the company since May 2014 (also the previous company prior to name change since 2005). She works closely with the Care Manager and Team Leaders to ensure an excellent quality of care and support is provided to service users in the local community and also ensures compliance with the Care Quality Commission.
Qualifications -
Level 3 City & Guilds Certificate in Advanced Management for Care.
Level 4 Registered Managers Award in Health & Social Care.
Level 5 Diploma in Health & Social Care Management.

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Claire

Job Title: Care Manager Joined: 2018

Claire is a dynamic and pro-active manager who oversees all aspects of care and support in the community. She is also one of the medication managers and provides direct care herself on a regular basis - enabling close supervision of staff and the quality of the provision of support in the community.
Qualifications -
Level 2 in Health & Social Care
Level 3 in Health & Social Care
Level 5 in Health & Social Care Management (in progress)

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Amanda

Job Title: Team Leader Joined: 2019

Amanda is trained in medication management and helps to lead our team of support workers, to ensure a consistent quality of care provision in the community. She is involved in formal supervisions, set-ups and reviewing of packages of support, and is also on-call support. Amanda also delivers direct care in the community on a regular basis - enabling constant checks to be made throughout her working week.
Qualifications -
Level 2 in Health & Social Care
Level 3 in Health & Social Care March 2021

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Lee

Job Title: Team Leader Joined: 2016

Lee is trained in medication management and helps to lead our team of support workers. She is involved in formal supervisions, set-ups and reviewing of packages of support, and is also on-call support. Lee also delivers direct care in the community on a regular basis - enabling constant checks to be made throughout her working week to improve the quality of care provision.
Qualifications -
Level 2 in Health & Social Care
Level 3 in Health & Social Care March 2021

Frequently Asked Questions about Anglian Care and Domestic Support Services Ltd

What Type of Services does Anglian Care and Domestic Support Services Ltd offer?

Anglian Care and Domestic Support Services Ltd offers Home Care.

How many Carers does Anglian Care and Domestic Support Services Ltd employ?

Anglian Care and Domestic Support Services Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Anglian Care and Domestic Support Services Ltd to verify any information. View our terms and conditions. Anglian Care and Domestic Support Services Ltd has an Enhanced Service - more info.