Anglian Care and Domestic Support Services Ltd

1 Darthill Road, March PE15 8HP

Anglian Care & Domestic Support Services Ltd is an efficient, family run business that provides its service in the areas of March, Chatteris and Wisbech in Cambridgeshire. The business has been awarded ‘Outstanding’ in Caring by the Care Quality Commission (Inspection March 2016 – ratings from Care Act 2014).

The support team are carefully chosen, checked and trained to provide the highest standards possible to meet the strict requirements of the Health & Social Act 2008, and Care Act 2014. They provide a service that is safe, effective, caring, responsive and well-led.

Services include: personal care, medication support, meal preparation, shopping, domestic, laundry, ironing, respite sit-ins to relieve an unpaid carer and transportation services for outings including the dentist, doctors, vets, hospital or shops.

Owner : Janice Simmons

Person in charge: Janice Simmons (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Fees Guide: From £8.20

Services Offered: Adult Care (18+) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Anglian Care and Domestic Support Services Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

8.3 Anglian Care and Domestic Support Services Ltd has a Review Score of 8.3 (8.283)

The Review Score of 8.3 (maximum of 10) for Anglian Care and Domestic Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Anglian Care and Domestic Support Services Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.783 for Anglian Care and Domestic Support Services Ltd is calculated as follows: ( (48 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Anglian Care and Domestic Support Services Ltd is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Anglian Care and Domestic Support Services Ltd?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Anglian Care and Domestic Support Services Ltd

  • Daughter of Client/Service User
    6
  • Daughter-in-law of Client/Service User
    1
  • Relative of Resident/Service User
    1
  • Sister of Client/Service User
    1
  • Son of Client/Service User
    1
  • more

The service was excellent and swiftly arranged - communication with the manager and staff was effective from the start, organisation impeccable, the carers punctual, efficient, caring, conscientious and showed empathy. It was clear that they were well-trained; they also, on occasion, voluntarily went beyond the call of duty. Medication procedures were carefully observed. I would not hesitate to recommend this company and am grateful for the help and peace of mind they provided.

How likely would you be to recommend Anglian Care and Domestic Support Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Anglian Care provided my dad with a very professional service. He was always happy with the care they provided. Sadly my dad became very ill and Anglian Care came out at very short notice helping him in his hour of need for example stuck in his wheelchair or unable to get to his medication. Without this service, he wouldn't have been able to stay at home as long as he did.

Highly recommend.

How likely would you be to recommend Anglian Care and Domestic Support Services Ltd? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

Anglian Care has been nothing short of amazing over the last few months. They have helped my elderly cousin in the house and helped her to go out which she hadn't been able to do for some time. They have been so helpful in accommodating frequent extra requests on their time and trying nearly always to send her favourite carers which have made a big difference. They have been unstintingly patient in quite difficult circumstances and worked so hard to be helpful and caring. We have also found the people at the end of the phone or email extremely helpful as well which has given her family great confidence that what has been asked will be done. We can't thank you enough.

How likely would you be to recommend Anglian Care and Domestic Support Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother was alone for most of the daytime and needed someone to check on her and also to help her with meals. Her carers were very good and became her friends who she looked forward to seeing. They were reliable and flexible too which meant a lot for my peace of mind. I would definitely recommend Anglian Care

How likely would you be to recommend Anglian Care and Domestic Support Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Sadly my father has just had to go into a care home but for eight or nine years before that, he used the services of this company.

I have nothing but praise for the manner in which he was looked after and I know my dad really liked the girls who did the caring and formed a close bond with them.

He is not the easiest of men to get on with and can be quite cantankerous at times, but the carers managed to maintain a cheerful manner throughout and I take my hat off to them for the way in which they did the job.

Well done to all!

How likely would you be to recommend Anglian Care and Domestic Support Services Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I needed carers for my father who has both dementia and Parkinson's, as he was struggling to cope with everyday life living on his own. I had a bad experience with my first choice of care agency so contacted Anglican care. They were professional, friendly, efficient and courteous from day one. I cannot fault them at all. They gave me confidence that my father was being looked after properly and they treated him as a person and not just as another client. He was happy, more settled and content and a rapport was built up between himself and the carers, especially one in particular. I would have no hesitation in recommending this agency to anyone. All the staff deserve high praise indeed, whether they are management or carers working for this agency.

How likely would you be to recommend Anglian Care and Domestic Support Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

In a word - 'Angels'. Came on board after we had been badly let down by another agency and were at our wits end!! Arrived on time, looked after my father as if he was a member of their own family. Stepped in when extra care was needed without any red tape. Provided a service above and beyond. Would highly recommend,

How likely would you be to recommend Anglian Care and Domestic Support Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Anglian Care have always been highly professional, reliable and are fully aware of my dad's needs. They let me know if there are any issues with my dad that I should be aware of and are very approachable if I have any questions. I would highly recommend Anglian Care to anyone.

How likely would you be to recommend Anglian Care and Domestic Support Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

They have been accommodating when mum had a last minute hospital appointment.

How likely would you be to recommend Anglian Care and Domestic Support Services Ltd? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

The carer visiting my mother-in-law was every quick to see that she was about to take incorrect medication, she phoned me immediately and spent time on her own phone whilst I instructed her how to unlock the Pivotell and rotate the inner wheel. We think the machine was becoming unreliable so have ordered a replacement. The carer was constantly reassuring my mother-in-law that there wasn't a problem whilst sorting this all out.

How likely would you be to recommend Anglian Care and Domestic Support Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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