Anglian Care and Domestic Support Services Ltd

MJS House, 425 Wisbech Road, March PE15 0BA
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9.8 71 Reviews
  • Anglian Care and Domestic Support Services Ltd, March
Anglian Care and Domestic Support Services Ltd provides an efficiently run and caring service in the areas of March and Chatteris (and surrounding villages) in Cambridgeshire.

The Care Manager and Team Leaders assist the Registered Manager to provide an excellent service in the local community.

The support team is carefully chosen, DBS checked and fully trained to provide the highest standards possible to meet the strict requirements of the most recent Health & Social Care Act. The team provide a service that is Safe, Caring, Responsive, Effective and Well-led.

Services include personal care, medication support/administration, meal preparation, shopping, domestic, laundry, ironing, respite Sit-in to relieve an unpaid carer, and transportation services for outings including the dentist, doctors, vet, hospital or shops.

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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31 – £31

Prices change annually on 1st April each year.
Light domestic duties (housework only) is charged at £19.80p/h for a minimum of 1 hr.

These prices are only a guideline, please contact Anglian Care and Domestic Support Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Anglian Care & Domestic Support Services Ltd

Person in charge

  • Jan Simmons (Registered Manager)

Anglian Care and Domestic Support Services Ltd Reviews (71)

Total of 71, showing 61-71
9.8

Anglian Care and Domestic Support Services Ltd has a Review Score of 9.8 (9.805) out of 10, based on 26 reviews in the last 2 years. Over all time Anglian Care and Domestic Support Services Ltd has 71 reviews.

Overall Experience

  • 65
  • 6
  • 0
  • 0
  • 0

Date Published

71
8
13
26
45

Review from C R (Daughter of Client) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Anglian care are the providers for my father and have been for a while. The office staff are always there to help and the carers are amazing. They all go above and beyond.

Reply from Janice Simmons at Anglian Care and Domestic Support Services Ltd

Thank you, it’s lovely to hear that our team are performing to an excellent standard.

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Treated with Dignity

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Review from Elizabeth P (Sister of Client) published on 23 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service was excellent and swiftly arranged - communication with the manager and staff was effective from the start, organisation impeccable, the carers punctual, efficient, caring, conscientious and showed empathy. It was clear that they were well-trained; they also, on occasion, voluntarily went
beyond the call of duty. Medication procedures were carefully observed. I would not hesitate to recommend this company and am grateful for the help and peace of mind they provided.

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Review from Lucy P (Daughter of Client) published on 1 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Anglian Care provided my dad with a very professional service. He was always happy with the care they provided. Sadly my dad became very ill and Anglian Care came out at very short notice helping him in his hour of need for example stuck in his wheelchair or unable to get to his medication. Without
this service, he wouldn't have been able to stay at home as long as he did.


Highly recommend.

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Review from Jenny T (Relative of Client) published on 12 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anglian Care has been nothing short of amazing over the last few months. They have helped my elderly cousin in the house and helped her to go out which she hadn't been able to do for some time. They have been so helpful in accommodating frequent extra requests on their time and trying nearly always
to send her favourite carers which have made a big difference. They have been unstintingly patient in quite difficult circumstances and worked so hard to be helpful and caring. We have also found the people at the end of the phone or email extremely helpful as well which has given her family great confidence that what has been asked will be done. We can't thank you enough.

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Review from Amanda R (Daughter of Client) published on 9 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was alone for most of the daytime and needed someone to check on her and also to help her with meals. Her carers were very good and became her friends who she looked forward to seeing. They were reliable and flexible too which meant a lot for my peace of mind. I would definitely recommend
Anglian Care

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Review from Trevor G (Son of Client) published on 25 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my father has just had to go into a care home but for eight or nine years before that, he used the services of this company.


I have nothing but praise for the manner in which he was looked after and I know my dad really liked the girls who did the caring and formed a close bond with them.


He

is not the easiest of men to get on with and can be quite cantankerous at times, but the carers managed to maintain a cheerful manner throughout and I take my hat off to them for the way in which they did the job.


Well done to all!

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Review from Sandra B (Daughter of Client) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed carers for my father who has both dementia and Parkinson's, as he was struggling to cope with everyday life living on his own. I had a bad experience with my first choice of care agency so contacted Anglican care. They were professional, friendly, efficient and courteous from day one. I cannot
fault them at all. They gave me confidence that my father was being looked after properly and they treated him as a person and not just as another client. He was happy, more settled and content and a rapport was built up between himself and the carers, especially one in particular. I would have no hesitation in recommending this agency to anyone. All the staff deserve high praise indeed, whether they are management or carers working for this agency.

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Review from Sue L (Daughter of Client) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In a word - 'Angels'. Came on board after we had been badly let down by another agency and were at our wits end!! Arrived on time, looked after my father as if he was a member of their own family. Stepped in when extra care was needed without any red tape. Provided a service above and beyond. Would
highly recommend,

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Review from Kathryn A (Daughter of Client) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Anglian Care have always been highly professional, reliable and are fully aware of my dad's needs. They let me know if there are any issues with my dad that I should be aware of and are very approachable if I have any questions. I would highly recommend Anglian Care to anyone.

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Review from W O (Daughter of Client) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They have been accommodating when mum had a last minute hospital appointment.

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Treated with Dignity

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Review from Nomism (Daughter-in-law of Client) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer visiting my mother-in-law was every quick to see that she was about to take incorrect medication, she phoned me immediately and spent time on her own phone whilst I instructed her how to unlock the Pivotell and rotate the inner wheel. We think the machine was becoming unreliable so have ordered
a replacement. The carer was constantly reassuring my mother-in-law that there wasn't a problem whilst sorting this all out.

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Anglian Care and Domestic Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Anglian Care and Domestic Support Services Ltd is calculated as follows: ( (126 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 154 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Anglian Care and Domestic Support Services Ltd is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

Meet the Team (4)

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Jan

Job Title: Registered Manager

Joined: 2003

Jan has owned and managed the company since May 2014 (also the previous company prior to name change since 2005). She works closely with the Care Manager and Team Leaders to ensure an excellent quality of care and support is provided to service users in the local community and also ensures compliance with the Care Quality Commission.
Qualifications -
Level 3 City & Guilds Certificate in Advanced Management for Care.
Level 4 Registered Managers Award in Health & Social Care.
Level 5 Diploma in Health & Social Care Management.

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Claire

Job Title: Care Manager

Joined: 2018

Claire is a dynamic and pro-active manager who oversees all aspects of care and support in the community. She is also one of the medication managers and provides direct care herself on a regular basis - enabling close supervision of staff and the quality of the provision of support in the community.
Qualifications -
Level 2 in Health & Social Care
Level 3 in Health & Social Care
Level 5 in Health & Social Care Management (in progress)

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Amanda

Job Title: Team Leader

Joined: 2019

Amanda is trained in medication management and helps to lead our team of support workers, to ensure a consistent quality of care provision in the community. She is involved in formal supervisions, set-ups and reviewing of packages of support, and is also on-call support. Amanda also delivers direct care in the community on a regular basis - enabling constant checks to be made throughout her working week.
Qualifications -
Level 2 in Health & Social Care
Level 3 in Health & Social Care March 2021

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Lee

Job Title: Team Leader

Joined: 2016

Lee is trained in medication management and helps to lead our team of support workers. She is involved in formal supervisions, set-ups and reviewing of packages of support, and is also on-call support. Lee also delivers direct care in the community on a regular basis - enabling constant checks to be made throughout her working week to improve the quality of care provision.
Qualifications -
Level 2 in Health & Social Care
Level 3 in Health & Social Care March 2021

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