Bluebird Care Edinburgh

I can honestly say my mum's carers have been amazing. They have built up a good relationship and tend to her every need! They are reliable and compassionate and although my mum was reluctant at first, she wouldn't be without them now.

Bluebird Care was a godsend when they started with my aunt during the first lockdown in 2020. They have provided excellent service and excellent carers with some going above and beyond the call of duty for my aunt. The app was a great communication link to keep up to date with the day-to-day care notes. Having been through some difficult and challenging times, Bluebird did their utmost to keep us informed and to seek alternative solutions with staff shortages due to the Pandemic. Sadly, my aunt now needs a nursing care home solution as staying at home is no longer possible for her. I would have no hesitation in recommending Bluebird Care to anyone looking for a private care at home solution.

My brother was well cared for by Bluebird Agency. There was a brief spell when things didn’t work so well, but this was quickly dealt with and resolved. The carers were very caring and looked after him very well. The flat was kept very tidy and my brother always looked very smart and happy. As his health deteriorated, the carers were able to give him the support he needed. The carers also visited him in hospital, which he really appreciated.

I have been delighted to see first-hand how friendly, attentive and unflappable the various carers are, who are looking after my elderly parent on a daily basis. Their recovery from some recent ailments is no doubt in part due to the careful and skilful work of the Bluebird carers, who also keep my parent's spirits up.

Everyone I’ve dealt with at Bluebird has been warm, polite and helpful. Getting care set up for my mother was made as easy as possible, with home visits to assess her carried out sensitively. My mother has benefitted greatly from her care package. She enjoys the chat she has with the carers as much as the support they give. Every care has been taken to ensure my mother is comfortable and happy with the service.

Bluebird has great people (both carers and management) and it has been a pleasure working with them. Having the same person visit each time is important to my mum, who struggles with getting to know different people, and Bluebird has been good with this. Communications have sometimes not been as great as they could have been, but we are working on that. We all know the pressure care services are under, and I feel Bluebird are trying hard to be reliable and professional.

I have experienced Bluebird care for over two years, a lifeline for me in these has times of Covid. The physical help has been wonderful, but also the carers company is invaluable. It helped me feel a part of life, even though I am housebound. Their presence and our chats have taught me so much, especially when sharing different cultures. The times in their company can become my world, and then I realise that this is their workplace. They have a life so apart from mine. They have the gift of sharing time with me as if that too is their life! This is an invaluable gift, and so many Bluebird carers have it. Obviously, carers vary in their attention to clients' needs, some do the job which is obvious, some see beyond that and enhance the lives of their clients in many ways. There are those who go even beyond that - super carers! I thank Bluebird for sending mostly those who go beyond and some who go beyond again - the super carers. Because of that, I cope, I am happy and contented at 90-years of age.

I have been very happy with the care provided for my mother continuity of care is really important and she has the same carer for 3 visits most of the days. She enjoys the company and needs practical help. Bluebird Care has allowed my mother to stay at home which she really wants to do with 4 visits a day. I have been pleased that they contact me immediately if there are any issues with my mother's health and together we have worked well to look after her.

Care has been great and has given me peace of mind that my mum is having a good meal and a chat with a caring person once a day.

Reliable and punctual. Carers are professional and friendly. Treating us with respect as individuals, they show genuine interest and work safely and well protected by PPE.

We just started using Bluebird Care in December 2021 and have only positive comments to make. From the starting point of trying to get appropriate hours to cover mum's needs, I found the admin staff very helpful and good at keeping in touch. The carers going into mum are friendly and professional and very willing to help mum feel happy and secure. It gives me great reassurance to be told that they are there to help the family as well as doing what they can for my mum. I always appreciate the phone call to tell us if a carer is going to be a bit later in calling in because I can then keep mum informed. I would recommend Bluebird Care as a caring company and although this isn't an easy time for the care sector just now, they are working very hard to keep up high standards.

After two and a half years of mostly excellent continuity of care, for my mother, from very competent, caring carers, and very good communication, I am sad to report that in the last few months, things have been spiralling down to the point now, that communication between the office and client is practically non-existent. Times of visits are changed without consultation, by as much as twenty-five minutes; some visits are left unallocated until the very last minute, with unsuitable carers being offered, some visits I am asked to cover with my husband's help (as mum needs two people) and new carers sent to do personal care without any shadowing as to the routine or how to manage mum's dementia. This leads to a not very positive experience for mum. On the occasions of interaction with the office in the past few months, the reason given is that they are struggling to cover clients due to Covid 19; which makes me surprised that they still advertise to take on new clients.

I have used Bluebird Care for about 5 or 6 years, mostly for housework. I find most carers friendly and willing to do what I ask. They treat me with respect. I would rate most staff as excellent but one or two are not so friendly. However, I get a host of different carers sometimes without notice of who is coming. Recently, I have had appointments cancelled at very short notice. Apparently, this is due to staff sickness. I also require a carer at a specific time once a fortnight - this is not always provided.

Carers turn up reliably, on time and the agency mostly notifies changes. My main carers are superlative, a number of others are really good, efficient and compassionate. Not all meet this standard though. My hesitation is that continuity of care and a prerequisite of quality of care has been so undermined. I'm told this will be fixed but am aware that currently, hardworking staff are having to cover additional shifts to plug the gaps. That is only sustainable for so long.

My parents and now just my mother have had excellent longer-term care with Bluebird Care Edinburgh since they moved to Edinburgh in September. We have staff who are doing whole daycare for complex needs including dementia, previously terminal illness and they have also been able to support occasional overnights as well. It is good to know staff are well trained., that they are well paid for by the sector and that they are responsive to all my requests.

Generally, the standard of care is very good. I have been more satisfied with my husband’s female carers than with his male carers. It has been difficult over the past months having a lack of continuity and consistency of one regular carer. Not all pay attention to the notes I have made, which are intended to help different carers.

Overall, the service has been very good, however, there have been the occasional lapses. One of them being the client visitor sheets showing un-allocated and not being advised before the time who is actually attending. Very occasionally, a carer does not show up on time or does not attend at all. There is often no contact from the office in these instances, which can cause unnecessary anxiety on our part and requires us to call the office, which should not be necessary if the person on duty was doing their job correctly.

Bluebird Care Edinburgh have been supporting my mother for more than three years. Bluebird Care Edinburgh is part of our family. The team provide care, companionship, support and peace of mind and does so throughout the very challenging times of the last year.

Carers are professional, friendly and reliable. Good continuity of provision means known carers attend. Office staff are efficient, responsive and their automated electronic communication of rosters is very useful.

Bluebird Care Edinburgh has been supplying care for my mother over the past eight months and I have been delighted with the standard of care that she has received. Mum's carer quickly became like one of the family whilst delivering a professional level of care. I never thought Mum would accept a live-in carer in her home as she always fiercely protected her independence and didn't want a stranger living in her home but it has worked out perfectly. I would not hesitate to recommend this company.