Bluebird Care (Edinburgh)

75a Peffer Place, Edinburgh, Midlothian, EH16 4BB

Bluebird Care (Edinburgh)
Bluebird Care (Edinburgh)
Bluebird Care (Edinburgh)

Bluebird Care Edinburgh is part of one of the nation's most recognised home care brands, specialising in numerous forms of domiciliary assistance, including live-in care.

Services are tailored to suit the needs of the client, making the most of homely comforts, respecting personal preference and ideal for reablement and helping post-illness.

The provider invests heavily in training and recruitment, looking to be consistent in its commitment to high standards.

A national award-winning service, Bluebird Care Edinburgh were recently awarded the accolade of Scottish Care at Home provider of the year for 2016.

Annually inspected by the Care Inspectorate, at their most recent inspection in 2017, they were awarded 5's (Very Good) and 6's (Excellent) for the quality of their staffing and support plans.

Group : Bluebird Care

Person in charge: Jane Perry (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 70

Staff Languages (other than English): Spanish; Castilian, French, Polish, Russian

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Inspectorate* Report on Bluebird Care (Edinburgh): click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Reviews

8.9 Bluebird Care (Edinburgh) has a Review Score of 8.9 (8.862)

The Review Score of 8.9 (maximum of 10) for Bluebird Care (Edinburgh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Bluebird Care (Edinburgh) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.862 for Bluebird Care (Edinburgh) is calculated as follows: ( (25 Excellents x 5) + (4 Goods x 4) ) ÷ 29 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Bluebird Care (Edinburgh) is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bluebird Care (Edinburgh)?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bluebird Care (Edinburgh)

  • Client / Service User
    3
  • Daughter of Client/Service User
    1
  • Wife of Client/Service User
    1

Reliable good carers and they know what they are doing. I have no complaints about Bluebird Care (Edinburgh).

How likely would you be to recommend Bluebird Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I always know which carer to expect to come and help me in the morning. The carers know my care plan and follow it. I have just had my annual review and although a few things have changed they will quickly be in place by next week. Carers are good sdtaff in the office are also very good. An alround thumbs up.

How likely would you be to recommend Bluebird Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Good

John Perry, Director at Bluebird Care (Edinburgh) responded to this review on 30 Mar 2017:

Delighted that you are happy with everything, I will pass on your kind comments to the staff, thank you.

Our first experience with a care company for mum was summer 16 and it was not good, therefore following another lengthy stay in hospital my sister and I did our homework. I met with Bluebird prior to making our final decision and once we confirmed, we met again to go over, in fine detail, mums needs. The deputy manager came to meet mum in the hospital as did her 2 primary carers. There was also training to do as my mum is PEG fed. Bluebird liaised with the hospital ensuring the staff were trained appropriately.

Our aim was to ensure mums safety and comfort allowing her to stay in her own home. We have increased her "package" but 3 weeks in, my sister and I are reassured by the care mum is receiving and knowing she is safe and comfortable. It is a huge relief for us.

The staff are building up a good relationship with Mum. From this first 3 weeks, we are reassured mum is safe and well cared for. Communication between us, the management team and mums carers has been excellent.

How likely would you be to recommend Bluebird Care (Edinburgh)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

John Perry, Director at Bluebird Care (Edinburgh) responded to this review on 14 Mar 2017:

Thank you for your very kind and thoughtful comments, I will pass these on to the team.

Bluebird have never put a foot wrong despite complex and rapidly changing needs- my husband has young onset Parkinson's. The carers have been of an exceptional standard and training. The administration flexible and very efficient. Bluebird is a bit more expensive than others but is worth it.

How likely would you be to recommend Bluebird Care (Edinburgh)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

John Perry, Director at Bluebird Care (Edinburgh) responded to this review on 28 Jan 2016:

Thank you very much for your very kind comments. I will pass these on to the relevant staff involved in the care of your husband. We will continue to work extremely hard to maintain these high levels and we appreciate the faith you place in us.

I have used this company for two years since needing help with showers, washing hair etc
after developing cracked vertebrae through osteoporosis. They have tried to match my two carers to my demands and especially that I like the same people it establishes trust, saves time so we can have a coffee together whilst putting the world to rights, very important for someone living on their own.

How likely would you be to recommend Bluebird Care (Edinburgh)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

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Awards / Recognitions

October 2017

Job Vacancies

Staff Profiles

Angela

Angela Young

Job Title: Care Co-Ordinator

Joined: 2012

Description:

I first became involved in the Care sector 7 years ago when I started looking after my Grandfather. After he passed away I felt I had the passion, desire and qualities to become a compassionate carer for other people less fortunate than myself.

I started work with Bluebird Care Edinburgh December 2012 as a care worker up until August 2013, when I took on the role as On Call Coordinator. In October 2014 the role of Supervisor became available I was fortunate and delighted to say I was offered the role. After being in the Supervisor role and assisting with the coordinating when needed, I was offered the Coordinators role on a permanent basis. I am now Coordinator for all areas in Edinburgh. I am currently working towards my SVQ4 in Social Care and have also achieved the James watt Level 2 Dementia certificate. I have completed my Train the Trainer and Bluebird Care Coordinator Training Courses.

All the above courses I have been able to achieve through working with Bluebird Care. I enjoy the daily challenges that the Coordinating role brings. The BEST part of my job is knowing that we have assisted to get a customer home who has been in hospital and encourage their independence and enjoy their home life style again.

Jane

Jane Perry

Job Title: Director & Registered Care Manager

Joined: 2008

Description:

Jane Perry has owned the Bluebird Care Edinburgh franchise with her husband John since 2007 and is still as passionate about delivering a bespoke, quality service now, as she was back then!

Since December 2015, Jane has taken on the responsibility of Care Manager. Jane ensures that the interests and wellbeing of all customers and staff are met and manages the day to day running of effective care service delivery.

Since coming into the care sector 8 years ago, I have gained a huge amount of knowledge and that my ‘hands on’ approach is perfectly suited when dealing with both staff and customers alike.

We have a dedicated team of experienced professional people some of whom have been with us since the start, all sharing the same drive and passion to deliver a care service that they are proud of. I take a huge amount of pride and satisfaction at what we have achieved so far, but far from resting on my laurels, my aim is to continue to improve where we can, invest in innovation, attract the very best people and be the first name in everyone’s thoughts when it comes to needing a quality care at home service. ”

Nina

Nina Maclean

Job Title: HR & Training Manager

Joined: 2010

Description:

When I first moved to Scotland 6 years ago, I worked for a Recruitment company and this opened my eyes to the Care Sector. An opportunity arose at Bluebird Care as a Coordinator, which I applied for and was successful. I started with Bluebird Care in March 2011 and have not looked back since. I loved my role as a coordinator and in 2012 won Coordinator of the Year at the Scottish Care Awards. This was a very proud moment for myself.

I took a short break from the business to have my little girl, and have returned as the HR and Training Manager. This role is rewarding and enables me to do a job that I am passionate about. I get to work with all staff members in regards to their personal development and career with Bluebird Care, whilst being able to also work on projects such as Step Into Leadership and Lesson Plans/Observations. I enjoy developing new resources and delivering training and mentoring where possible. The other important role with job is supporting the management team and Directors with recruitment, changes within the business and absence management.

Tracie

Tracie Stevens

Job Title: Assistant Sales Ledger Accountant

Joined: 2011

Description:

I started off my Career working in a lawyers when I left school but found this very boring. I then moved onto the Examinations Department within the National Board of Nursing and Midwifery for Scotland which I found very interesting when meeting with all the Health Care staff who put together the exam papers. I wanted to travel so worked in Australia for a year. When I returned I wanted to move into nursing and worked as an auxiliary for a couple of years. I was then offered a position to help run and build up a cleaning business which I jumped at as this was the challenge I was looking for.

After 20 years we had built this to a National Company employing more than 1000 staff and ended up as Director of Finance and Administration. I found there was no longer a challenge for me then decided to set up my own cleaning business, this quickly turned into more of a care role as I ended up helping the older Customers with personal care as well as their cleaning. I enjoyed helping others less fortunate and able than myself and went to work with the disabled as a support worker – empowering them to improve and enjoy life, while doing this I worked as a Supervisor for a Care at home company which I also found I had so much job satisfaction from helping others.

It was after this I moved to Bluebird Care in 2011. I have had varied roles within the company enjoying each of them. I left my full time job to become a Mum in 2013 but did not want to stop working with Bluebird Care so I returned part time in their accounts department and love my job and the company I work with. I love a challenge and making improvements where I can but the best part of working for Bluebird Care is when you think you have had a bad day then you speak to one of our Customers who are so thankful for the little things in life that our Carers do for them – this makes any bad day simply fade away.

There is nothing more enjoyable than having job satisfaction knowing you made a difference to someone’s life sometimes by simply having a chat with them.