Bluebird Care (Reading & Wokingham)

Centrum House, Headley Road, Woodley, Reading RG5 4JB

Bluebird Care (Reading & Wokingham) provides care at home to older people and those with learning or physical disabilities. Care at home is a great alternative to a residential care home or nursing home, with care tailored to individual needs.

There is a large team of care assistants supported by a professional and experienced office team who all aim to provide the highest quality home care services to customers. They provide thorough training and support to care staff, with many care workers specialising in caring for people living with dementia, Parkinson’s disease, multiple sclerosis, terminal illnesses and sensory impairments. The team are also passionate about giving back to the community and have supported local charities such as the Guide Dogs for the Blind, Duchess of Kent House and the Alzheimer's Society.

They are one of the leading homecare providers in the area, working closely with local charities and support groups, Reading Borough Council, Wokingham Borough Council and the local CCG.

Group : Bluebird Care

Person in charge: Jo McCluskey (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Bluebird Care (Reading & Wokingham): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Bluebird Care (Reading & Wokingham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 38 Reviews over all time. This Average Rating is also the rating value for Bluebird Care (Reading & Wokingham) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 27 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.652 for Bluebird Care (Reading & Wokingham) is calculated as follows: ( (169 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 224 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Bluebird Care (Reading & Wokingham) is based on 27 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Bluebird Care (Reading & Wokingham) has a Review Score of 9.7 (9.652) from 38 Reviews

Average Ratings

  • Excellent
    32
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bluebird Care (Reading & Wokingham)?

  • Extremely LIKELY
    31
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Bluebird Care (Reading & Wokingham)

  • Client / Service User
    18
  • Son of Client/Service User
    7
  • Daughter of Client/Service User
    5
  • Daughter-in-law of Client/Service User
    2
  • Wife of Client/Service User
    2
  • more

Bluebird Carers make every effort to meet our requirement.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Likely

Overall Standard

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Value for Money

Average Rating:   4.7 out of 5

Mehul Shah at Bluebird Care (Reading & Wokingham) responded to this review on 10 May 2018:

Thank you for your feedback.

A friendly professional service with kind and caring staff. Highly recommended!

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   5 out of 5

Mehul Shah at Bluebird Care (Reading & Wokingham) responded to this review on 10 May 2018:

Thank you for the lovely feedback.

As I am the son of the client. I can not be absolutely sure the service is/and care provided is exceptional, but my experience of dealing with them has been very good.
Recently I have had to comment on a couple of minor issues that I believe will now be resolved but as a rule, the care they provide is worthwhile and vital to our needs.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Likely

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Average Rating:   4.8 out of 5

Mehul Shah at Bluebird Care (Reading & Wokingham) responded to this review on 24 Apr 2018:

Thank you for your feedback.

All of the carers who attend are attentive, caring and always helpful and respectful of my needs. I would highly recommend Bluebird to any person in need of care and attention.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   5 out of 5

Mehul Shah at Bluebird Care (Reading & Wokingham) responded to this review on 23 Apr 2018:

Thank you for your lovely feedback.

I have received care from Bluebird for approximately 1 year and have always received excellent service.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   5 out of 5

Mehul Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 04 Apr 2018:

Thank you for your lovely feedback.

Bluebird carers are all wonderful.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   5 out of 5

Mehul Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 03 Apr 2018:

Thank you for your kind words.

Have been very happy with the service. Very friendly and caring carers and very willing to help.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   4.8 out of 5

Mehul Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 03 Apr 2018:

Thank you for your kind words.

The carers are kind and pleasant. I am always happy to see them and they are very obliging and will run little errands for me.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   4.8 out of 5

Mehul Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 03 Apr 2018:

Thank you for your lovely feedback.

I can highly recommend Bluebird Care. Without their care, my mum would not be able to stay in her own home.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   4.8 out of 5

Mehul Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 03 Apr 2018:

Thank you for your kind feedback. I'm glad we have been of help.

Bluebird has provided care for my mother for a year now. A carer comes each morning to help her shower or wash and dress. The carers have all been pleasant and polite and the service has been reliable and efficient. It has made a big difference to Mum's life in a positive way.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   5 out of 5

Mehul Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 16 Mar 2018:

Thank you so much for the feedback.

Carers supplied to my mother care courteous and professional.
Meeting with them to discuss my mother's ongoing care needs has been productive and informative.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   4.7 out of 5

Mehul Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 13 Mar 2018:

Thank you for your review.

I am very pleased with the caring and the friendly way in which it is done.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   5 out of 5

Tushar Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 19 Feb 2018:

Thank you for your kind words. It was lovely to meet you the other day Fred at our coffee morning.

My mum has been very happy with her care over the past year. All the carers who visit are lovely, very kind and caring.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   5 out of 5

We are very pleased with the service.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   5 out of 5

Excellent always polite caring and efficient.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   5 out of 5

I find the care I receive is very good and covers all my needs.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   4.8 out of 5

Mehul Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 09 Feb 2018:

Thank you for the lovely feedback.

Very satisfied with the care provided great carers.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   5 out of 5

Mehul Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 09 Feb 2018:

Thank you for you kind comments.

All carers are very polite and helpful. The office staff are always willing to help, changing times if necessary.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   4.8 out of 5

Very good service. Friendly and efficient.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   5 out of 5

Mehul Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 25 Oct 2017:

Thank you for your kind feedback.

Absolutely marvellous.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   4.8 out of 5

Mehul Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 22 Aug 2017:

Many thanks for your feedback.

Great standards of care overall - carers are really good.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   4.8 out of 5

Mehul Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 15 Aug 2017:

Thank you for your kind words.

My mother requires a 24hr live-in carer plus four additional domiciliary visits per day. The care package provided by Bluebird Care has been excellent and the live in carer has looked after my mother exceptionally well. She developed a good rapport with my mother and showed wonderful empathy meeting her daily needs. Communication is good and the carers also use their own initiative in meeting mums needs. I'm very pleased with the care package.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   4.7 out of 5

I find Bluebird carers very friendly and helpful. They are efficient and willing to help in any way to make life easier for me.
They are usually on time and apologise for any delay in arriving or traffic.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   5 out of 5

Tushar Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 12 Jul 2017:

Thank you for your kind words. Very much appreciated.

Plenty of different carers initially, my mother in law has got to know them and likes many of them, they are well suited to dealing with her needs.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   4.5 out of 5

Tushar Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 12 Jul 2017:

Thank you for your kind words.

Happy with the standard of care but hesitant to recommend because of possible cost.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Likely

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Average Rating:   4.8 out of 5

Tushar Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 22 Jun 2017:

Thank you for a lovely review. We appreciate the feedback on the cost but as a provider of quality care we regularly benchmark and provide tailored quotes for our customers and look at pro-active ways to ensure the care is being delivered in a cost-effective manner.

I like the care provided. The carers are friendly, respectful and willing to help the client.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   4.8 out of 5

Tushar Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 12 Jun 2017:

Thank you for your kind words, the carers will appreciate this very much.

We have been using Bluebird Care for my disabled husband for about three years and have been very satisfied.
I now need increasing help for myself following a broken hip.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   4.3 out of 5

Mehul Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 08 Jun 2017:

Thank you for your review. We hope you get better soon.

Bluebird give the piece of mind and care that we require to enable my mother to stay in her own home.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Likely

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Average Rating:   4 out of 5

Tushar Shah, director at Bluebird Care (Reading & Wokingham) responded to this review on 18 May 2017:

Thank you for your feedback.

We are happy with the service and care provided.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Likely

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Average Rating:   4 out of 5

Tushar Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 18 May 2017:

Thank you Michael for your kind words.

My mother-in-law is receiving excellent care - I would recommend Bluebird Care highly.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   5 out of 5

Mehul Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 28 Apr 2017:

Thank you for your feedback. We are delighted to hear your mother-in-law is receiving excellent care and will pass this on to our carers.

Received high-quality care.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   4.7 out of 5

Bluebird is an excellent company and I feel safe and looked after.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   4.8 out of 5

Rotas are usually late (comes on a Tuesday). Not very much communication from the office regards eg change of visiting times or change of career.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Likely

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Average Rating:   3 out of 5

The carers are very good and affectionate. I can recommend them and the service is excellent.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   4.7 out of 5

The 24 hour care provided has enabled me to enjoy life much more. The carer has been extremely kind and helpful and I would recommend this agency.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   5 out of 5

We had a review for my father yesterday. The agency member was thorough and organised, covering every part of dad's care package. She also asked repeatedly did we have any questions or concerns. Everything was carried out in a professional and clear way.
We were very happy with the review and feel Bluebird Care cover our dad's needs.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   4.3 out of 5

I find Bluebird Care very helpful and staff are polite. Bluebird Care provide a good quality of care for my wife, I have no complaints and am very happy with the service.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Likely

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Average Rating:   4.6 out of 5

I had to wait over an hour beyond our scheduled appointment for Bluebird Care to arrive at my Grandmothers home. After explaining our needs and wishes we were assured Bluebird could help us. Then, we get a call from the office explaining that a member of staff had quit that afternoon and they couldn't help at all anymore.

Firstly, why they employ staff with no notice period is disturbing (that they can quit in one day) and secondly that they don't have enough staff to deal with one member leaving means they must be running this company beyond capacity. What happens when someone calls in sick? Stay well away is my advice.

How likely would you be to recommend Bluebird Care (Reading & Wokingham)? Extremely Unlikely

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Average Rating:   1 out of 5

Tushar Shah, Director at Bluebird Care (Reading & Wokingham) responded to this review on 01 Dec 2015:

Dear Sir/Madam

Thank you for your comments and I am sorry to hear about your experience. After investigating I could not find any records of the meeting but would appreciate if you could call the office to discuss.

We always strive to provide a high standard of care and if we can learn from this that would be much appreciated.

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