Bluebird Care Richmond & Twickenham

Electroline House, 15 Lion Road, Twickenham TW1 4JH
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9.8 48 Reviews
  • Bluebird Care Richmond & Twickenham, Twickenham
Bluebird Care Richmond & Twickenham provide a tailored home and live-in care service to discerning customers in the London Borough of Richmond upon Thames.

Their mission is to empower customers by keeping them safe and happy at home for as long as they so desire; care ranges from health and wellbeing checks and hourly visits to 24-hour care and live-in care. Bluebird Care Assistants are hired for their innate values - kindness, empathy, compassion - and trained for excellence in care.

A complementary in-home or in-hospital Care Consultation allows you to ask questions and supports seamless access to bespoke care and support, tailored to your individual requirements.

Your personal Customer Care Manager addresses your every need and the team is contactable around the clock, 365 days a year. With real time care notes accessible to nominated family members and medical professionals, you can check on a loved one from anywhere in the world, any time.

Call or email the Bluebirds to start your personal journey in care with London's finest care team.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38.65

These prices are only a guideline, please contact Bluebird Care Richmond & Twickenham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Justyna Zak (Registered Manager)

Bluebird Care Richmond & Twickenham Reviews (48)

Total of 48, showing 1-20
9.8

Bluebird Care Richmond & Twickenham has a Review Score of 9.8 (9.787) out of 10, based on 30 reviews in the last 2 years. Over all time Bluebird Care Richmond & Twickenham has 48 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

From the moment i contacted Bluebird they were so efficient and quickly set up the care i needed for my husband. This was 24 hour care and everything worked so well. All the carers were punctual and helpful and in particular in the last week of his life the carer who was there every day and attended
with compassion all the complex needs of my husband was everything i could have wished for and helped me through this sad week. Another carer looked after him at night and was there to hold his hand and calm him down when he got restive They were a team and i cannot thank them enough..

Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham

Good afternoon Joanna,
Thank you for taking the time to leave such a detailed review! We'll be sure to pass your kind words on to the team.
All the best,
Bluebird Care Richmond & Twickenham

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Overall Experience  Overall Experience 5.0 out of 5

Everyone is kind, helpful and very caring.

Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham

Your great rating means a lot to us, and we appreciate you taking the time to leave us this review!


All the best,
Bluebird Care Richmond and Twickenham

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Overall Experience  Overall Experience 4.0 out of 5

My carer is excellent. Professional in every way as well as being nicely friendly. Temporary replacements to have also been professional.

Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham

Good morning Josephine,
Thank you for taking the time to leave a review. We're glad to hear that you have found our carers to be so professional.
All the best,
Bluebird Care Richmond & Twickenham

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Overall Experience  Overall Experience 5.0 out of 5

Bluebird provided 2 carers to look after my 97 year old mother after her stroke. Their response was fast, efficient, flexible and just what was needed. The carers were caring, professional, easy going, smiley, personable, reassuring, compassionate - couldn't be better. No complaints. Very good value.

Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham

Hello Peter,


Thank you for taking the time to leave such a lovely review, it's greatly appreciated. We'll happily pass your kind words on to our team.


Best wishes,
Bluebird Care Richmond & Twickenham

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Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you all so much for helping us when our mother needed emergency care suddenly. Your office team stepped in at the last minute, and sorted out care for my mother even though it was out of office hours. The carer came early in the morning, and looked after my mother efficiently and
with smiles! My mother loved her day with your carers - they were both so sweet to her, and looked after her perfectly. We will definitely recommend your service, and will be requesting help from you again in the future.

Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham

Thank you so much for your heartfelt message. We're truly touched by your kind words and grateful that we could be there for your mother when she needed care most. It means a great deal to us that you felt supported by our team during such a critical time.


We're so pleased to hear that your mother enjoyed her day with our carers and that they were able to bring comfort and smiles. We are proud of our team's commitment to providing compassionate and responsive care, even outside of regular hours.


Thank you for your recommendation, it's the highest compliment we can receive. We look forward to being here for you and your family again whenever you need us.


Melony Fairchild
Operations Director

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Overall Experience  Overall Experience 5.0 out of 5

My mum.has had excellent care from your service since late 2024 which has made life much easier for her at home. Your carers and support team have provided a really holistic service for her and made her very comfortable and safe . She now is going to be moving to a care home but we thank you so much
for your help with mum over the past months.

Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham

Thank you so much for your kind words and thoughtful feedback. We're truly grateful for the opportunity to have supported your mum over the past months and are pleased to hear that our team was able to provide her with comfort, safety, and holistic care during her time at home.
It's always our goal to make life a little easier for both our clients and their families, and it means a great deal to know that our carers and support staff made a positive difference. While we are sad to see your mum move on, we sincerely wish her all the very best in her new care home and hope the transition is smooth and filled with continued warmth and support.


Please don’t hesitate to reach out in the future if we can be of any assistance. Thank you again for placing your trust in us.

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Overall Experience  Overall Experience 4.0 out of 5

All the girls who came to the house originally three times a day were unfailingly helpful and I kind. I often had not enough for them to do so I sent them away! They usually arrived more or less on time which was so important to me, not that I have other things to actually do. I imagine the travelling
to be hard as they seem to come from quite some distances, and there isn't time arranged for the travelling time for them to be able to keep to the required appointments.

Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham

Good afternoon,
Thank you for taking the time to leave such a lovely and detailed review. We're delighted to hear that you found our team to be so helpful and kind. We'll be sure to pass this on to them.
Many thanks,
Bluebird Care Richmond & Twickenham

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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Twickenham provides weekly care for my mother, and I cannot praise them highly enough. From the start, their professionalism, kindness, and reliability have been outstanding. The carers are compassionate, attentive, and always go above and beyond to ensure my mother is comfortable and well
cared for.


One of the things I appreciate most is the consistency of care. My mother has formed a great bond with her regular carers, which makes a real difference in her well-being. They treat her with dignity and respect, taking the time to understand her needs and preferences.


The office team is also fantastic - communication is excellent, and they are always responsive and accommodating. It gives me great peace of mind knowing my mother is in such capable and caring hands.


I highly recommend Bluebird Twickenham to anyone looking for compassionate, high-quality care. Their dedication and kindness have truly made a difference in my mother's life.

Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham

Thank you so much for your wonderful review! We're incredibly grateful for your kind words and are so pleased to hear that the care provided to your mother has made such a positive impact. Consistency and building a strong bond between carers and clients is something we truly value, and it's heartwarming to know your mother has formed such a meaningful relationship with her regular carers. We're also glad to hear that the communication with our office team has been excellent and that you feel at ease with the support we provide. Thank you for recommending Bluebird Twickenham; your feedback means the world to us, and we'll continue working hard to provide the compassionate, high-quality care your mother deserves!

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Overall Experience  Overall Experience 5.0 out of 5

Having been in the planning stage for over a year, and after 3 fruitful meetings with Bluebird, My Parents and Siblings took the plunge and introduced Bluebird carers on a 3 day a week 3 hours a day basis, in my Parents home, to help with Shopping, cleaning, cooking, bed making, paperwork, walks
to the local shops and general companionship . Great care was taken in both the pre planning stages and eventual introduction of the Carers Manager, and then the two Carers themselves who are now in weekly attendance.
Both Carers have exactly the attributes we discussed which are pertinent to our Parents specific needs, they have integrated within my Parents life very easily and with the minimum of fuss and stress.
Within a short period of time, both my Parents and Siblings are greatly benefitting from the Carers help and indeed look forward to their regular visits.
Special thanks to the care development lead, the lead customer care manager and our Carers for making the process stress and pain free!

Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham

Thank you so much for sharing your thoughtful feedback! We're so pleased to hear that the planning process went smoothly and that both the introduction of the carers and their ongoing support have been a positive experience for your parents and family. It's wonderful to know that the carers have been able to integrate seamlessly into your parents' routine and provide the help and companionship they need. We truly appreciate your kind words about our team, especially the care development lead and the lead customer care manager. We'll be sure to pass on your thanks to the carers as well they're a vital part of what we do. We look forward to continuing to support your family and are grateful for the trust you've placed in us!

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Overall Experience  Overall Experience 5.0 out of 5

Exemplary service at all times. Always punctual, fully aware of what is required, and very knowledgeable re differing conditions. I could not ask for better care and enjoy our conversations while being well looked after.

Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham

Thank you for your 5-star review, it means a lot to us.
We'll be sure to pass your kind words on to the team.
All the best,
Bluebird Care Richmond & Twickenham

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Overall Experience  Overall Experience 5.0 out of 5

Most carers were very helpful and tried to do their best but two I found wanting.
I now have found my ideal carer and friend and I do not want anyone else unless it's necessary. The management know a couple of other ones I would be happy with if my carer was away.

Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham

Thank you for your thoughtful review, Liane! We're so glad to hear that you've found your ideal carer and that you feel well-supported by our team. We also appreciate your feedback on the carers, and we'll be sure to continue working to ensure your care is always tailored to your needs. It's great to know that our management team is helping to ensure continuity when your regular carer is unavailable. Your satisfaction is very important to us, and we'll continue to strive to provide the best care possible. Thank you again for your trust and kind words!

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Overall Experience  Overall Experience 5.0 out of 5

I have always been treated with great care and kindness. I am now fully recovered thanks to all the excellent care and attention.

Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham

Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such a positive experience and that our care has contributed to your full recovery. Providing kindness and excellent care is at the heart of what we do, and we're so happy to know it made a difference for you. Wishing you continued health and well-being, and thank you again for your trust in us!

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Overall Experience  Overall Experience 5.0 out of 5

We arranged care for our mother with Bluebird Care. From the first consultation to the pre-start meeting and now five weeks into the care, it's clear that Bluebird's staff genuinely care and understand her needs. They aim to keep a consistent carer contact who is brilliant and are proactive in providing
updates and advice. Their technology platforms allow us to monitor the results of the daily visits.
I highly recommend Bluebird. In fact, we now realise we should have started several months ago as we can see a significant and positive change in my mother's quality of life. Thank you to all the team!

Reply from Peter Slough, Director at Bluebird Care Richmond & Twickenham

What wonderful feedback, thank you. It is a real pleasure looking after your mother. Our teams are so passionate and caring and I will feedback to them. Our ethos is building relationships by allowing the care teams to spend genuine time with the people they look after and being transparent with our technology to give peace of mind to the family around them. We are so happy that we have had such a positive impact on the quality of your mother's life. All the very best, Peter.

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Overall Experience  Overall Experience 5.0 out of 5

The carers at Bluebird Care are doing an amazing job looking after our relative. She is caring, proactive, compassionate, thorough, diligent, professional and reliable.

Reply from Peter Slough, Director at Bluebird Care Richmond & Twickenham

Thank you for your review, it is wonderful to hear and I will make sure the team are thanked personally. We work very hard to provide industry leading support and training to our teams and it is lovely to hear that this results in amazing care for your loved one. All the very best and thanks once again for your time.

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Overall Experience  Overall Experience 5.0 out of 5

I feel the carers are very professional and kind. They alert me of any concerns about Mum and are excellent at housework and gardening. Hence, they have helped me also knowing that Mum is in safe hands. They also administer the medication for Mum.

Reply from Tim Rowland-Jones, Director at Bluebird Care Richmond & Twickenham

Thank you for your kind review, it is a pleasure looking after your mum and helping her to remain in her own home. We are so glad we have given you reassurance that she is in safe hands. All the very best, Tim.

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Overall Experience  Overall Experience 5.0 out of 5

Fantastic all-round care and service. All the carers are all extremely helpful, professional and friendly. Thanks so much for continued hard work. All the best.

Reply from Peter Slough, Director at Bluebird Care Richmond & Twickenham

Thank you so much for recognising all the hard work. We are very passionate about training and developing our teams and it is so nice to see that this results in such positive feedback. All the very best, Peter.

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Overall Experience  Overall Experience 5.0 out of 5

I have used Bluebird Care over the previous five years, initially for my husband and now for myself. The care given has been with competence, kindness and consideration. The carers are obviously trained and with the right attitude for dealing with people's needs in their own homes. Very grateful. Contact
with the office staff has been equally good and helpful.

Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham

Thank you so much for your kind words and for trusting Bluebird Care over the past five years. We'e so pleased to hear that you've received care that is both competent and compassionate, and that our team has been able to meet your needs. It's wonderful to know that the carers' training and attitude have made such a positive impact, and that you've also had great experiences with our office staff. We truly appreciate your feedback and are grateful to continue supporting you with your care needs. Thank you again for your trust and kind words!

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Overall Experience  Overall Experience 4.0 out of 5

Difficult at first due to constant changes and need to advise each carer on help ect required. Now with an outstanding regular carer with trusted others covering days off, my life is enhanced. I can only with that it will continue in this way

Reply from Peter Slough, Managing Director and owner at Bluebird Care Richmond & Twickenham

Thank you for your feedback on our home care service; it is our pleasure to support you to remain safe and happy in your Richmond home. I understand from your Customer Care Manager that your regular carers took their annual leave in the first several weeks of care beginning and this was disruptive for you. I am grateful that our Care Coordinators and your Customer Care Manager worked together with you to ensure continuity was swiftly restored and your Care Assistants - including those rostered in to cover your regular carers' holidays - are exceeding your expectations. Continuity of care is extremely important to our customers and our care colleagues; ensuring we make the perfect match is vital. I am delighted to read that this meticulous matching process is enhancing your every day - what a wonderful turn of phrase! - and I can assure you that our Bluebirds will continue to excel! Thank you again for sharing your experience with the team.

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Overall Experience  Overall Experience 5.0 out of 5

My partner was in the care of Bluebird Carers for over 4 years.
Living partly in Germany I needed to have an agency which took care of my partner during my absence.
I can highly recommend Bluebird Care.
The people involved with Bluebird Care are very competent, friendly and ever so helpful.
Over
the years a lot of extra duties needed to be organised within minutes and it was a great relief for me to know that my partner was in such good hands.
(Like him having a fall, visits to hospitals, general household duties or other events).
Every person who needs to be cared for will be assessed and an explicit care plan with relatives and carers will be arranged.
Regular check-ups are happening to guarantee that the care plan is up to date.
All carers who looked after my partner over the years were emphatic and enjoyed their job and the work with elderly people.
I can't thank them enough.
You have done a great job and sure will do in the future.
Thanks a million.

Reply from Tim Rowland-Jones, Director and Owner at Bluebird Care Richmond & Twickenham

Thank you for sharing your experience of our home care service; it was our pleasure to support your partner to remain safe and happy in his home. It is our mission to support local Richmond borough residents with a diagnosis of Alzheimer's or dementia to live independently with dignity - on their terms - in their own homes for as long as they desire. With several visits each day, I am delighted to read that you and your partner experienced our signature blend of professional care and kindness with every interaction.
Every person has a journey in care and this journey can change at a moment's notice. Your partner's dedicated Customer Care Manager was able to swiftly adapt his care plan over the years to ensure he received his ideal support, in line with his preferences and requirements. Delivering truly bespoke home care takes a high level of dedication, diligence and oversight; I am pleased to read that you found our service to meet and exceed your expectations!

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Overall Experience  Overall Experience 5.0 out of 5

From making telephone calls to Bluebird Care to carer visits, everyone is so helpful.
The carers that currently come respond generously to the client's needs - sometimes the client won't cooperate, refusing to get up but the carers are always kind and humorous.
Thank you.

Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham

As a customer's wife, your feedback is extremely valuable; thank you for sharing your insights. It has been a pleasure to support your husband to stay safe and happy in your Kew home for the past two and a half years. Alongside our regular visits, I'm delighted to see that our ability to provide responsive ad hoc respite care, including live-in care, has proven a significant support to you and your children. We are proud of our ability to shape our service to fit your precise requirements. Working toward your family's collective best outcome - keeping your husband safe, happy and comfortable at home - shall remain our mission. I am pleased to read that you are met with great professionalism, kindness and humour at each visit. We hire for values - compassion, empathy, kindness - and train for excellence in care. Every visit is an opportunity for us to spread smiles... we believe that a smile can travel the world!

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Bluebird Care Richmond & Twickenham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Bluebird Care Richmond & Twickenham is calculated as follows: ( (143 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 178 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Richmond & Twickenham is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

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Meet the Team (5)

Peter

Peter Slough

Job Title: Managing Director and Owner

Joined: 2021

Peter’s first experience of arranging care was fraught and riddled with anxiety. “Finding care at short notice and trying to work with companies with no customer service ethos was frustrating. That’s when I thought there must be a better way!” Fast forward to 2023 and with over a decade of industry experience, Peter owns and manages three London-based Bluebird Care offices.

After university he worked for an NGO in New Delhi, using his law degree to change government policy and improve lives. This passion for transformative change permeates his operation of Bluebird Care Richmond & Twickenham. “We are changing lives for the better, providing local residents the opportunity to create their very best in-home support structure, delivered by Bluebirds. Requiring care and support can make one feel quite vulnerable. Our aim is to make choosing care an empowering moment, one that unlocks positive outcomes with the ultimate goal of remaining safe and happy at home.”

With his first foray into arranging care for a family member ending in disappointment, Peter notes, “Our most important ethos is to provide professional care that keeps each customer at the heart of their service… care that we would be happy for our own families to receive. Delivering a consistently compassionate, highly skilled, professional service is why two-thirds of our new customers come to us via personal recommendation.”

Peter and his young family enjoy exploring the borough with outings including Kew Gardens in the summer and ice skating at Hampton Court Palace in the winter.

Tim

Tim Rowland-Jones

Job Title: Managing Director and Owner

Joined: 2021

Tim’s wealth of experience in business management informs his oversight of Bluebird Care Richmond & Twickenham. Having helmed a multi-channel retail business before opening his first Bluebird Care office, Tim says, “I don’t think many people dream of running a home care company… I certainly didn’t! But when my grandfather’s dementia worsened I became acutely aware of the need for exceptional, empathetic care. This lived experience pushed me to open my first Bluebird Care office and set the high standards we’ve maintained for over a decade.”

Insisting his colleagues are trained beyond industry standard, each Care Assistant is encouraged to develop specialisms ranging from dementia and post-op rehabilitation to Parkinson’s, MND, complex care, challenging behaviour, palliative care and nutrition and hydration. “Our aim is to match each customer to their ideal Care Assistants by personality and expertise. Whilst our customers are at the centre of what we do, our Bluebirds are the heartbeat of the company - their kindness, compassion, and professionalism set us apart.”

As the owner of three Bluebird Care offices across London and the South West, Tim can’t imagine working in any other industry. “It’s an unbeatable feeling, being involved in a local business that changes lives. My father is now receiving live-in care which has been life-changing so I am passionate about providing this service to Richmond and Twickenham residents.”

Spotting the Richmond Park deer has become a favourite pastime of Tim’s young family, as has feeding the ducks on Barnes Pond.

Justyna

Justyna Zak

Job Title: Registered Manager

Joined: 2024

Justyna joined Bluebird Care in August 2024. A qualified midwife, Justyna has over seven years’ experience in health and social care having worked in both nursing homes and home care services. With a passion to provide compassionate, high-quality care, Justyna focuses on ensuring both her customers and care teams receive unrivalled levels of support. She is dedicated to ensuring her customers thrive through receiving highly personalised care that delivers positive outcomes, and her team are empowered and recognised for their contribution. As the Registered Manager of Bluebird Care in Richmond and Twickenham, Justyna is responsible for managing, developing and supporting the branches exceptional care team, whilst ensuring high standards of service, quality and compliance. Justyna had previously worked in residential care but wanted to enable people to be supported in their home environment in their community. She is very passionate about contributing to her local community, and the changes that she can make to enable her customers to have improved quality of life and well-being.

Sarah

Sarah Walker

Job Title: Lead Customer Care Manager,

Joined: 2022

Sarah joined Bluebird care in 2022 as a Care Assistant to gain practical hands-on experience whilst studying for a HND in Health and Social Care. She quickly progressed within the branch, becoming a Senior Carer and later was promoted to Lead Customer Care Manager whilst also working towards her NVQ Level 5 in Health and Social Care Management. As Lead Customer Care Manager, Sarah for ensuring an exceptional customer experience, including conducting customer assessments, creating and reviewing care and support plans to ensure they meet an individual’s needs. She provides hands-on support to customers and their families so that positive outcomes are achieved, and open communication is maintained. Prior to embarking on her career in care, Sarah was a beauty therapist but wanted to do something more meaningful and has been focused on furthering her professional development and career at Bluebird Care

Sylwia

Sylwia Sobolewska

Job Title: Care Development Lead

Joined: 2009

Sylwia joined Bluebird Care in 2009, having worked in a luxury care home setting managing a dementia unit, where she gained profound insights into the tough decisions families face when arranging long term care. This sparked a passion for providing families with purposeful guidance to make the right decisions about care for a loved one. She firmly believes that people can receive the care they need in the comfort of their own homes. With a degree in Tourism and Recreation, Sylwia wanted to develop her skills in care and completed the NVQ level 4 in Health and Social Care. Now as Care Development Lead for Richmond and Twickenham, Sylwia is responsible for managing all new customer enquiries, ensuring that those looking for care get information, guidance and support to make the right care decision. She is passionate about delivering an exceptional customer experience that has a positive impact on people’s lives. She will meet with families ahead of a service starting to understand their needs and preferences, so the right care team can be put in place and then continues to provide on-going support to those receiving care and their families.

Frequently Asked Questions about Bluebird Care Richmond & Twickenham

What Type of Services does Bluebird Care Richmond & Twickenham offer?

Bluebird Care Richmond & Twickenham offers Home Care.

How many Carers does Bluebird Care Richmond & Twickenham employ?

Bluebird Care Richmond & Twickenham employs 115 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Richmond & Twickenham to verify any information. View our terms and conditions. Bluebird Care Richmond & Twickenham has an Enhanced Service - more info.