These prices are only a guideline, please contact Bluebird Care Richmond & Twickenham to find out the exact price for your requirements.
Bluebird Care Richmond & Twickenham has a Review Score of 9.8 (9.787) out of 10, based on 30 reviews in the last 2 years. Over all time Bluebird Care Richmond & Twickenham has 48 reviews.
Review from Joanna S (Client) published on 4 August 2025
Submitted via Website •
Report
Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham
Good afternoon Joanna,
Thank you for taking the time to leave such a detailed review! We'll be sure to pass your kind words on to the team.
All the best,
Bluebird Care Richmond & Twickenham
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Christine H (Wife of Client) published on 29 July 2025
Submitted via Postal Card •
Report
Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham
Your great rating means a lot to us, and we appreciate you taking the time to leave us this review!
All the best,
Bluebird Care Richmond and Twickenham
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Josephine W (Client) published on 15 July 2025
Submitted via Postal Card •
Report
Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham
Good morning Josephine,
Thank you for taking the time to leave a review. We're glad to hear that you have found our carers to be so professional.
All the best,
Bluebird Care Richmond & Twickenham
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Peter W (Son of Client) published on 27 May 2025
Submitted via Website •
Report
Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham
Hello Peter,
Thank you for taking the time to leave such a lovely review, it's greatly appreciated. We'll happily pass your kind words on to our team.
Best wishes,
Bluebird Care Richmond & Twickenham
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tamara B (Daughter of Client) published on 26 May 2025
Submitted via Website •
Report
Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham
Thank you so much for your heartfelt message. We're truly touched by your kind words and grateful that we could be there for your mother when she needed care most. It means a great deal to us that you felt supported by our team during such a critical time.
We're so pleased to hear that your mother enjoyed her day with our carers and that they were able to bring comfort and smiles. We are proud of our team's commitment to providing compassionate and responsive care, even outside of regular hours.
Thank you for your recommendation, it's the highest compliment we can receive. We look forward to being here for you and your family again whenever you need us.
Melony Fairchild
Operations Director
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Julie M (Daughter of Client) published on 19 May 2025
Submitted via Website •
Report
Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham
Thank you so much for your kind words and thoughtful feedback. We're truly grateful for the opportunity to have supported your mum over the past months and are pleased to hear that our team was able to provide her with comfort, safety, and holistic care during her time at home.
It's always our goal to make life a little easier for both our clients and their families, and it means a great deal to know that our carers and support staff made a positive difference. While we are sad to see your mum move on, we sincerely wish her all the very best in her new care home and hope the transition is smooth and filled with continued warmth and support.
Please don’t hesitate to reach out in the future if we can be of any assistance. Thank you again for placing your trust in us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M R (Client) published on 6 May 2025
Submitted via Website •
Report
Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham
Good afternoon,
Thank you for taking the time to leave such a lovely and detailed review. We're delighted to hear that you found our team to be so helpful and kind. We'll be sure to pass this on to them.
Many thanks,
Bluebird Care Richmond & Twickenham
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Phillip L (Son of Client) published on 7 April 2025
Submitted via Website •
Report
One of the things I appreciate most is the consistency of care. My mother has formed a great bond with her regular carers, which makes a real difference in her well-being. They treat her with dignity and respect, taking the time to understand her needs and preferences.
The office team is also fantastic - communication is excellent, and they are always responsive and accommodating. It gives me great peace of mind knowing my mother is in such capable and caring hands.
I highly recommend Bluebird Twickenham to anyone looking for compassionate, high-quality care. Their dedication and kindness have truly made a difference in my mother's life.
Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham
Thank you so much for your wonderful review! We're incredibly grateful for your kind words and are so pleased to hear that the care provided to your mother has made such a positive impact. Consistency and building a strong bond between carers and clients is something we truly value, and it's heartwarming to know your mother has formed such a meaningful relationship with her regular carers. We're also glad to hear that the communication with our office team has been excellent and that you feel at ease with the support we provide. Thank you for recommending Bluebird Twickenham; your feedback means the world to us, and we'll continue working hard to provide the compassionate, high-quality care your mother deserves!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Martin R (Son of Client) published on 4 April 2025
Submitted via Website •
Report
Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham
Thank you so much for sharing your thoughtful feedback! We're so pleased to hear that the planning process went smoothly and that both the introduction of the carers and their ongoing support have been a positive experience for your parents and family. It's wonderful to know that the carers have been able to integrate seamlessly into your parents' routine and provide the help and companionship they need. We truly appreciate your kind words about our team, especially the care development lead and the lead customer care manager. We'll be sure to pass on your thanks to the carers as well they're a vital part of what we do. We look forward to continuing to support your family and are grateful for the trust you've placed in us!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John J (Client) published on 14 March 2025
Submitted via Website •
Report
Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham
Thank you for your 5-star review, it means a lot to us.
We'll be sure to pass your kind words on to the team.
All the best,
Bluebird Care Richmond & Twickenham
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Liane B (Client) published on 23 December 2024
Submitted via Postal Card •
Report
Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham
Thank you for your thoughtful review, Liane! We're so glad to hear that you've found your ideal carer and that you feel well-supported by our team. We also appreciate your feedback on the carers, and we'll be sure to continue working to ensure your care is always tailored to your needs. It's great to know that our management team is helping to ensure continuity when your regular carer is unavailable. Your satisfaction is very important to us, and we'll continue to strive to provide the best care possible. Thank you again for your trust and kind words!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sylvia L (Client) published on 4 November 2024
Submitted via Postal Card •
Report
Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such a positive experience and that our care has contributed to your full recovery. Providing kindness and excellent care is at the heart of what we do, and we're so happy to know it made a difference for you. Wishing you continued health and well-being, and thank you again for your trust in us!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from V S (Son of Client) published on 18 September 2024
Submitted via Website •
Report
Reply from Peter Slough, Director at Bluebird Care Richmond & Twickenham
What wonderful feedback, thank you. It is a real pleasure looking after your mother. Our teams are so passionate and caring and I will feedback to them. Our ethos is building relationships by allowing the care teams to spend genuine time with the people they look after and being transparent with our technology to give peace of mind to the family around them. We are so happy that we have had such a positive impact on the quality of your mother's life. All the very best, Peter.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Andrew M (Relative of Client) published on 31 May 2024
Submitted via Postal Card •
Report
Reply from Peter Slough, Director at Bluebird Care Richmond & Twickenham
Thank you for your review, it is wonderful to hear and I will make sure the team are thanked personally. We work very hard to provide industry leading support and training to our teams and it is lovely to hear that this results in amazing care for your loved one. All the very best and thanks once again for your time.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Susan M (Daughter of Client) published on 14 May 2024
Submitted via Postal Card •
Report
Reply from Tim Rowland-Jones, Director at Bluebird Care Richmond & Twickenham
Thank you for your kind review, it is a pleasure looking after your mum and helping her to remain in her own home. We are so glad we have given you reassurance that she is in safe hands. All the very best, Tim.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Simon H (Son of Client) published on 22 April 2024
Submitted via Postal Card •
Report
Reply from Peter Slough, Director at Bluebird Care Richmond & Twickenham
Thank you so much for recognising all the hard work. We are very passionate about training and developing our teams and it is so nice to see that this results in such positive feedback. All the very best, Peter.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Marion R (Client) published on 1 April 2024
Submitted via Postal Card •
Report
Reply from Mel Fairchild, Home Manager at Bluebird Care Richmond & Twickenham
Thank you so much for your kind words and for trusting Bluebird Care over the past five years. We'e so pleased to hear that you've received care that is both competent and compassionate, and that our team has been able to meet your needs. It's wonderful to know that the carers' training and attitude have made such a positive impact, and that you've also had great experiences with our office staff. We truly appreciate your feedback and are grateful to continue supporting you with your care needs. Thank you again for your trust and kind words!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J H (Client) published on 15 March 2024
Submitted via Postal Card •
Report
Reply from Peter Slough, Managing Director and owner at Bluebird Care Richmond & Twickenham
Thank you for your feedback on our home care service; it is our pleasure to support you to remain safe and happy in your Richmond home. I understand from your Customer Care Manager that your regular carers took their annual leave in the first several weeks of care beginning and this was disruptive for you. I am grateful that our Care Coordinators and your Customer Care Manager worked together with you to ensure continuity was swiftly restored and your Care Assistants - including those rostered in to cover your regular carers' holidays - are exceeding your expectations. Continuity of care is extremely important to our customers and our care colleagues; ensuring we make the perfect match is vital. I am delighted to read that this meticulous matching process is enhancing your every day - what a wonderful turn of phrase! - and I can assure you that our Bluebirds will continue to excel! Thank you again for sharing your experience with the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Frank D (Civil Partner of Client) published on 6 March 2024
Submitted via Website •
Report
Reply from Tim Rowland-Jones, Director and Owner at Bluebird Care Richmond & Twickenham
Thank you for sharing your experience of our home care service; it was our pleasure to support your partner to remain safe and happy in his home. It is our mission to support local Richmond borough residents with a diagnosis of Alzheimer's or dementia to live independently with dignity - on their terms - in their own homes for as long as they desire. With several visits each day, I am delighted to read that you and your partner experienced our signature blend of professional care and kindness with every interaction.
Every person has a journey in care and this journey can change at a moment's notice. Your partner's dedicated Customer Care Manager was able to swiftly adapt his care plan over the years to ensure he received his ideal support, in line with his preferences and requirements. Delivering truly bespoke home care takes a high level of dedication, diligence and oversight; I am pleased to read that you found our service to meet and exceed your expectations!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J R (Wife of Client) published on 28 February 2024
Submitted via Postal Card •
Report
Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham
As a customer's wife, your feedback is extremely valuable; thank you for sharing your insights. It has been a pleasure to support your husband to stay safe and happy in your Kew home for the past two and a half years. Alongside our regular visits, I'm delighted to see that our ability to provide responsive ad hoc respite care, including live-in care, has proven a significant support to you and your children. We are proud of our ability to shape our service to fit your precise requirements. Working toward your family's collective best outcome - keeping your husband safe, happy and comfortable at home - shall remain our mission. I am pleased to read that you are met with great professionalism, kindness and humour at each visit. We hire for values - compassion, empathy, kindness - and train for excellence in care. Every visit is an opportunity for us to spread smiles... we believe that a smile can travel the world!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.8 (9.787) out of 10 for Bluebird Care Richmond & Twickenham is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.787 for Bluebird Care Richmond & Twickenham is calculated as follows: ( (143 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 178 Ratings = 4.787
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Richmond & Twickenham is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 May 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Managing Director and Owner
Joined: 2021
Peter’s first experience of arranging care was fraught and riddled with anxiety. “Finding care at short notice and trying to work with companies with no customer service ethos was frustrating. That’s when I thought there must be a better way!” Fast forward to 2023 and with over a decade of industry experience, Peter owns and manages three London-based Bluebird Care offices.
After university he worked for an NGO in New Delhi, using his law degree to change government policy and improve lives. This passion for transformative change permeates his operation of Bluebird Care Richmond & Twickenham. “We are changing lives for the better, providing local residents the opportunity to create their very best in-home support structure, delivered by Bluebirds. Requiring care and support can make one feel quite vulnerable. Our aim is to make choosing care an empowering moment, one that unlocks positive outcomes with the ultimate goal of remaining safe and happy at home.”
With his first foray into arranging care for a family member ending in disappointment, Peter notes, “Our most important ethos is to provide professional care that keeps each customer at the heart of their service… care that we would be happy for our own families to receive. Delivering a consistently compassionate, highly skilled, professional service is why two-thirds of our new customers come to us via personal recommendation.”
Peter and his young family enjoy exploring the borough with outings including Kew Gardens in the summer and ice skating at Hampton Court Palace in the winter.
Job Title: Managing Director and Owner
Joined: 2021
Tim’s wealth of experience in business management informs his oversight of Bluebird Care Richmond & Twickenham. Having helmed a multi-channel retail business before opening his first Bluebird Care office, Tim says, “I don’t think many people dream of running a home care company… I certainly didn’t! But when my grandfather’s dementia worsened I became acutely aware of the need for exceptional, empathetic care. This lived experience pushed me to open my first Bluebird Care office and set the high standards we’ve maintained for over a decade.”
Insisting his colleagues are trained beyond industry standard, each Care Assistant is encouraged to develop specialisms ranging from dementia and post-op rehabilitation to Parkinson’s, MND, complex care, challenging behaviour, palliative care and nutrition and hydration. “Our aim is to match each customer to their ideal Care Assistants by personality and expertise. Whilst our customers are at the centre of what we do, our Bluebirds are the heartbeat of the company - their kindness, compassion, and professionalism set us apart.”
As the owner of three Bluebird Care offices across London and the South West, Tim can’t imagine working in any other industry. “It’s an unbeatable feeling, being involved in a local business that changes lives. My father is now receiving live-in care which has been life-changing so I am passionate about providing this service to Richmond and Twickenham residents.”
Spotting the Richmond Park deer has become a favourite pastime of Tim’s young family, as has feeding the ducks on Barnes Pond.
Job Title: Registered Manager
Joined: 2024
Justyna joined Bluebird Care in August 2024. A qualified midwife, Justyna has over seven years’ experience in health and social care having worked in both nursing homes and home care services. With a passion to provide compassionate, high-quality care, Justyna focuses on ensuring both her customers and care teams receive unrivalled levels of support. She is dedicated to ensuring her customers thrive through receiving highly personalised care that delivers positive outcomes, and her team are empowered and recognised for their contribution. As the Registered Manager of Bluebird Care in Richmond and Twickenham, Justyna is responsible for managing, developing and supporting the branches exceptional care team, whilst ensuring high standards of service, quality and compliance. Justyna had previously worked in residential care but wanted to enable people to be supported in their home environment in their community. She is very passionate about contributing to her local community, and the changes that she can make to enable her customers to have improved quality of life and well-being.
Job Title: Lead Customer Care Manager,
Joined: 2022
Sarah joined Bluebird care in 2022 as a Care Assistant to gain practical hands-on experience whilst studying for a HND in Health and Social Care. She quickly progressed within the branch, becoming a Senior Carer and later was promoted to Lead Customer Care Manager whilst also working towards her NVQ Level 5 in Health and Social Care Management. As Lead Customer Care Manager, Sarah for ensuring an exceptional customer experience, including conducting customer assessments, creating and reviewing care and support plans to ensure they meet an individual’s needs. She provides hands-on support to customers and their families so that positive outcomes are achieved, and open communication is maintained. Prior to embarking on her career in care, Sarah was a beauty therapist but wanted to do something more meaningful and has been focused on furthering her professional development and career at Bluebird Care
Job Title: Care Development Lead
Joined: 2009
Sylwia joined Bluebird Care in 2009, having worked in a luxury care home setting managing a dementia unit, where she gained profound insights into the tough decisions families face when arranging long term care. This sparked a passion for providing families with purposeful guidance to make the right decisions about care for a loved one. She firmly believes that people can receive the care they need in the comfort of their own homes. With a degree in Tourism and Recreation, Sylwia wanted to develop her skills in care and completed the NVQ level 4 in Health and Social Care. Now as Care Development Lead for Richmond and Twickenham, Sylwia is responsible for managing all new customer enquiries, ensuring that those looking for care get information, guidance and support to make the right care decision. She is passionate about delivering an exceptional customer experience that has a positive impact on people’s lives. She will meet with families ahead of a service starting to understand their needs and preferences, so the right care team can be put in place and then continues to provide on-going support to those receiving care and their families.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Richmond & Twickenham to verify any information. View our terms and conditions. Bluebird Care Richmond & Twickenham has an Enhanced Service - more info.