Search for home care

Bluebird Care Richmond & Twickenham

Electroline House, 15 Lion Road, Twickenham, London TW1 4JH
Review UsWebsite
Bluebird Care Logo
Jobs
Bluebird Care Richmond & Twickenham logo
Bluebird Care Richmond & Twickenham, Twickenham
Bluebird Care Richmond & Twickenham, Twickenham
Bluebird Care Richmond & Twickenham, Twickenham

Bluebird Care (Wiltshire South) enables you to continue living in the place you know and love, with care and support tailored to the way you live. Every care plan is carefully designed around your individual needs, preferences and daily routines, ensuring support is delivered in a way that feels comfortable and familiar to you.

As circumstances change, your care can adapt too. This flexible approach means your support continues to meet...  

Care Provided by Bluebird Care Richmond & Twickenham

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£42 - £46
Weekly Live-in Care£1,700 - £2,300

Contact Bluebird Care Richmond & Twickenham to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Sarah Walker (Registered Manager)

Bluebird Care Richmond & Twickenham Reviews (66)

Submit a Review
9.7

Bluebird Care Richmond & Twickenham has a Review Score of 9.7 (9.723) out of 10, based on 35 reviews in the last 2 years. Over all time Bluebird Care Richmond & Twickenham has 66 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Bluebird Care Richmond & Twickenham
Loading...
Showing 66 reviews matching selected criteria
Review from Hazel S (Client / Service User) published on 21 August 2026 Submitted via Postal Card•
Overall Experience
I have had a very positive experience of Bluebird Care for at least five years. The carers are unfailingly polite, coccineous and personable.

I find that they are mostly on time and reliable and fulfil their tasks well.

↩Reply from Mel Fairchild, Operations Director at Bluebird Care Richmond & Twickenham

Thank you so much for your kind words and for trusting Bluebird Care to support you for the past five years. It means a great deal to us to know that you have consistently had such a positive experience with our team.

We are especially pleased to hear that you find our carers polite,...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C H (Daughter of Client) published on 14 August 2026 Submitted via Website•
Overall Experience

The care staff have always been friendly, courteous, with attention to communication, listening to the client and explaining to her what is happening and soliciting her opinion. The care manager has overseen things well, being responsive, rapid and efficient, communicating with us and with other healthcare professionals directly to get the appropriate interventions when needed. Safety and rules are taken seriously and any hiccups quickly ironed out.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C C (Daughter of Client) published on 24 July 2026 Submitted via Postal Card•
Overall Experience

Bluebird Support is invaluable to my father and to the wider family. He has someone to help him navigate day-to day life and help do the routine things he might struggle with or forget! The family as peace of mind that he is assisted to continue to live in his own home and do the things he wants to do without worrying about him struggling with his mobility or memory. We are all very happy that we engaged Bluebird Care.

↩Reply from Bluebird Care, Reviewer at Bluebird Care Richmond & Twickenham
Hi C C,

Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that our support has made such a positive difference to your father and has given your family peace of mind. Helping people continue to live safely and independently in their own homes, while...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J B (Daughter of Client) published on 22 July 2026 Submitted via Postal Card•
Overall Experience

Generally responsive to my mothers needs. The staff polite & friendly. Information around rota's not always timely - so unsure of arrival times.

↩Reply from Bluebird Care, Reviewer at Bluebird Care Richmond & Twickenham

Thank you for taking the time to share your feedback. We're pleased to hear that our team has been responsive to your mother's needs and that you've found our staff to be polite and friendly. It's also helpful to hear your comments about communication around rotas and arrival times. We understand...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A P (Client / Service User) published on 2 July 2026 Submitted via Postal Card•
Overall Experience

My carer is very good & helpful

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Melissa W (Daughter of Client) published on 1 July 2026 Submitted via Postal Card•
Overall Experience

The carers who come to help my mum are always kind and efficient. They are patient and respectful and nothing is too much trouble, I would have no hesitation to recommend them

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M F (Power of Attorney of Client) published on 23 June 2026 Submitted via Postal Card•
Overall Experience
I have been thoroughly impressed with the service provided by Bluebird Care, from day one, the entire team has been exceptionally proffesional, proactive and polite.
They dont just deliver standard care, they anticipate needs and take a highly organized, forward thinking approach to ensure everything runs smoothly

I would highly recommend Bluebird Care to anyone looking for a relable, first class homecare provider.

↩Reply from Bluebird Care, Reviewer at Bluebird Care Richmond & Twickenham
Hi M F,

Thank you for taking the time to share such wonderful feedback. We are delighted to hear that you have been thoroughly impressed with the service provided by our team from day one. It is especially rewarding to know that our professional, proactive and organised approach has helped ensure...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Christine H (Wife of Client) published on 28 May 2026 Submitted via Postal Card•
Overall Experience

Thank you for your excellent care

↩Reply from Mel Fairchild, Operations Director at Bluebird Care Richmond & Twickenham
Hi Christine,
Thank you so much for taking the time to leave such a 5-star review.
We are truly delighted to receive five stars across all categories, and it means the world to our entire team to know that both you and your husband have had such a positive experience with our team in Richmond & Twickenham.
Warm Regards,

Bluebird Care - Richmond & Twickenham

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pat H (Client / Service User) published on 20 May 2026 Submitted via Postal Card•
Overall Experience

I have found Bluebird Care to be an utterly professional, kind and painstaking service and am particularly thankful for my carer, Michelle. Highly recommended.

↩Reply from Bluebird Care, Reviewer at Bluebird Care Richmond & Twickenham

Pat,

Thank you so much for taking the time to leave such kind feedback. We are delighted to hear that you have found Bluebird Care Richmond & Twickenham to provide a professional, kind and attentive service.

It is especially wonderful to hear your appreciation for Michelle, and we will be...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J H (Client / Service User) published on 29 April 2026 Submitted via Postal Card•
Overall Experience

I have had only perfect experience of staff for Bluebird Care and all have been friendly, courteous and caring and all to be complimented.

↩Reply from Bluebird Care, Reviewer at Bluebird Care Richmond & Twickenham
Thank you for your wonderful 5-star review.
We're delighted to hear you've had such a positive experience with our team. Your kind words about their friendliness, courtesy, and care mean a great deal, and we'll be sure to pass on your compliments.
Warm regards,

Wiltshire South Bluebird Care Team

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sarah D (Daughter of Client) published on 28 April 2026 Submitted via Postal Card•
Overall Experience
Have moved to live in care to enable my mother to remain in her home as she wishes in safety.

Intermittent visits had stopped working for her. It's ok. The cover carer after the first rotation was exceptional - but sadly not available for more than temporary cover. Expensive, but necessary.

↩Reply from Bluebird Care, Reviewer at Bluebird Care Richmond & Twickenham
Hi Sarah,

Thank you for taking the time to share your feedback. We are pleased to hear that moving to live-in care has helped support your mother's wish to remain safely in her own home, especially at a time when intermittent visits were no longer meeting her needs. It is also reassuring to know...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John J (Client / Service User) published on 6 April 2026 Submitted via Postal Card•
Overall Experience

Excellent service all round. Carers brilliant.

↩Reply from Bluebird Care, Reviewer at Bluebird Care Richmond & Twickenham
Hi John,

Thank you for taking the time to leave such kind feedback. We are delighted to hear you experienced excellent service all round and that our carers were brilliant. It is wonderful to know the care and support provided made a positive difference to you. Your feedback means a great deal to...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Deirdre O (Daughter of Client) published on 2 April 2026 Submitted via Postal Card•
Overall Experience

We are happy with the service Bluebird provides. The carers are patient and friendly and have developed a caring relationship with mum. We especially like the continuity of service, so mum doesn't have to keep getting used to new people.

↩Reply from Bluebird Care, Reviewer at Bluebird Care Richmond & Twickenham
Hi Deirdre,

Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that our carers have built a caring and supportive relationship with your mum, and that the continuity of service has made a positive difference. Our team takes great pride in delivering patient,...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J M (Client / Service User) published on 30 March 2026 Submitted via Postal Card•
Overall Experience

Excellent service. Carers are very kind and caring and efficient.

↩Reply from Bluebird Care, Reviewer at Bluebird Care Richmond & Twickenham
Hi J M,

Thank you for taking the time to leave such a kind review. We are thrilled to hear that our carers were able to provide care that was kind, caring, and efficient. It means a great deal to our team to know that their dedication and compassion have made a positive difference. At Bluebird...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Nicky S (Daughter of Client) published on 20 March 2026 Submitted via Postal Card•
Overall Experience

Finding the service very helpful, knowing that he will see somebody every day is very reassuring for his family. He seems very happy with all his carers and we have noticed he brightens up when they arrive. We are very happy with everything so far.

↩Reply from Bluebird Care, Reviewer at Bluebird Care Richmond & Twickenham
Hi Nicky,

Thank you for taking the time to share such thoughtful feedback. We are so pleased to hear that our carers are bringing reassurance and happiness to your loved one and that daily visits make a positive difference for your family. It's wonderful to know he brightens up when our team...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H C (Client / Service User) published on 17 March 2026 Submitted via Postal Card•
Overall Experience

I have found the care very good. The management is very good and accomdating.

↩Reply from Bluebird Care, Reviewer at Bluebird Care Richmond & Twickenham
H C,

Thank you for taking the time to leave such kind feedback. We are delighted to hear that you've found both our care and management team to be very good and accommodating. Providing compassionate, respectful, and high-quality care while supporting families is at the heart of everything we do....  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John F (Son of Client) published on 3 March 2026 Submitted via Website•
Overall Experience

Trust, trusting, trustworthy... Bluebird (Twickenham) have, via their wonderful carers allowed us to have trust in them, be trusting of their abilities and know that, they are all trustworthy. Now that should be enough but, Maria, Jisna, Lourdina, Joyce, Dinushi, Ramona, Kanan, Naz, Kate, Kamala, Nana, Tunde, Sheela, Chizoba, Soumya and Shimrandeep (and probably a few others I can't recall) have all been so caring and kind to my Mum and have enabled us to keep Mum at home for which I will always be so grateful. The saying goes 'be grateful for the time you have with your parents' but, we are also thankful for the time my parent has with Bluebird. They have also helped enormously in providing information on care that you just wouldn't know as a lay-carer for a loved one. So glad we chose them. Thank you. John.

↩Reply from Bluebird Care, Reviewer at Bluebird Care Richmond & Twickenham
Hi John,

Thank you so much for taking the time to share such a thoughtful and detailed review. We are delighted to hear that our carers have provided your Mum with compassionate, trustworthy support and that this has helped your family keep her at home comfortably. Your kind words about each...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Rozel B (Wife of Client) published on 3 March 2026 Submitted via Postal Card•
Overall Experience

Bluebird have been coming over the last 6 months to help my husband who is increasingly disabled. They are so well trained and pleasant to have coming here - not only do they do everything to help my husband but when there's time they do some ironing to help me as well. Thank you Bluebirds.

↩Reply from Bluebird Care, Reviewer at Bluebird Care Richmond & Twickenham
Hi Rozel,

Thank you for taking the time to share your kind feedback. We are delighted to hear that our carers have been able to support your husband so effectively while also offering those extra thoughtful touches for you at home. Your comments mean a great deal to our team, and we will be sure...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alice H (Wife of Client) published on 26 February 2026 Submitted via Postal Card•
Overall Experience

Great service & reassurance from the team!

↩Reply from Bluebird Care, Reviewer at Bluebird Care Richmond & Twickenham
Hi Alice,
Thank you ever so much for leaving our team a 5-star review, we really appreciate it.
Warm Regards,

Bluebird Care Richmond & Twickenam

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jonathan L (Son of Client) published on 12 February 2026 Submitted via Website•
Overall Experience
My mother has been receiving three 3 daily visits from the dedicated Bluebird Team since having a stroke last year, enabling her to stay in her own home and receiving help with both practical and care needs. Her main carer has been absolutely marvellous in all aspects of her care.

Recently she had a further bleed and after a week in hospital returned home quite weak. Bluebird were able to provide one of her regular carers to live in for a week. The care was professional at every level, we were kept updated and regular assessments on her progress given. The carer was observant with attention to detail, from calling on medical help to deal with an infection to raising the chair level, cooking favourite meals, providing conversation, encouragement and reassurance.

↩Reply from Bluebird Care, Reviewer at Bluebird Care Richmond & Twickenham
Hi Jonathan,
Thank you for taking the time to share such a detailed and thoughtful review. We are delighted to hear that your mother has been able to remain safely in her own home following her stroke, supported by our dedicated team.

It's especially wonderful to know that her regular carers and...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (3)

News

  • 05 Jun 2026

    Customers were treated to a special musical experience this week as The Royal Albert Hall Songbook visited, bringing the rich history and much-loved music of one of the world's most...

  • 05 Jun 2026

    A recent visit to The Woodville Centre offered valuable insight into the impact that thoughtful, person-centred dementia care can have on individuals and their wellbeing. During the visit, the team...

  • 05 Jun 2026

    Residents from across Richmond and Twickenham came together for a successful Pop-up Brain Health & Dementia Information Day, held as part of Dementia Action Week 2026. The event provided local...

Awards / Recognitions (17)

Accreditations

There are no accreditations posted yet for Bluebird Care Richmond & Twickenham.

Meet the Team (7)

Peter Slough
Peter SloughJob Title:Managing Director and OwnerJoined: 2021
Peter’s first experience of arranging care was fraught and riddled with anxiety. “Finding care at short notice and trying to work with companies with no customer service ethos was frustrating. That’s when I thought there must be a better way!” Fast forward to 2023, and with over a decade of industry experience, Peter owns and manages three London-based Bluebird Care offices.

After university, he worked for an NGO in New Delhi, using his law degree to change government policy and improve lives. This passion for transformative change permeates his operation of Bluebird Care Richmond & Twickenham. “We are changing lives for the better, providing local residents the opportunity to create their very best in-home support structure, delivered by Bluebirds. Requiring care and support can make one feel quite vulnerable. We aim to make choosing care an empowering moment, one that unlocks positive outcomes with the ultimate goal of remaining safe and happy at home.”

With his first foray into arranging care for a family member ending in disappointment, Peter notes, “Our most important ethos is to provide professional care that keeps each customer at the heart of their service… care that we would be happy for our own families to receive. Delivering a consistently compassionate, highly skilled, professional service is why two-thirds of our new customers come to us via personal recommendation.”

Peter and his young family enjoy exploring the borough with outings including Kew Gardens in the summer and ice skating at Hampton Court Palace in the winter.

Tim Rowland-Jones
Tim Rowland-JonesJob Title:Managing Director and OwnerJoined: 2021
Tim’s wealth of experience in business management informs his oversight of Bluebird Care Richmond & Twickenham. Having helmed a multi-channel retail business before opening his first Bluebird Care office, Tim says, “I don’t think many people dream of running a home care company… I certainly didn’t! But when my grandfather’s dementia worsened, I became acutely aware of the need for exceptional, empathetic care. This lived experience pushed me to open my first Bluebird Care office and set the high standards we’ve maintained for over a decade.”

Insisting his colleagues are trained beyond industry standard, each Care Assistant is encouraged to develop specialisms ranging from dementia and post-op rehabilitation to Parkinson’s, MND, complex care, challenging behaviour, palliative care and nutrition and hydration. “We aim to match each customer to their ideal Care Assistants by personality and expertise. Whilst our customers are at the centre of what we do, our Bluebirds are the heartbeat of the company - their kindness, compassion, and professionalism set us apart.”

As the owner of three Bluebird Care offices across London and the South West, Tim can’t imagine working in any other industry. “It’s an unbeatable feeling, being involved in a local business that changes lives. My father is now receiving live-in care, which has been life-changing, so I am passionate about providing this service to Richmond and Twickenham residents.”

Spotting the Richmond Park deer has become a favourite pastime of Tim’s young family, as has feeding the ducks on Barnes Pond.

Melony Fairchild
Melony FairchildJob Title:Operations DirectorJoined: 2024

With over 22 years’ experience, Melony leads operations across Bluebird Care and is a CQC-nominated individual, ensuring care is delivered safely, consistently, and to the highest standards.

Kelly Bennett
Kelly BennettJob Title:Head of PeopleJoined: 2022

With over 13 years’ experience, Kelly leads recruitment and people development, ensuring you’re supported by skilled, reliable and well-matched carers, ensuring CQC standards are upheld.

Estelle Greeff
Estelle GreeffJob Title:Head of Quality & ComplianceJoined: 2022

With over 10 years’ experience, Estelle leads quality and compliance, ensuring every service meets rigorous standards and remains consistently CQC inspection- ready.

Sarah Walker
Sarah WalkerJob Title:Registered ManagerJoined: 2022

Sarah joined Bluebird Care in 2022 as a Care Assistant to gain practical hands-on experience whilst studying for an HND in Health and Social Care. She quickly progressed within the branch, becoming a Senior Carer and later was promoted to Lead Customer Care Manager whilst also working towards her NVQ Level 5 in Health and Social Care Management. As Lead Customer Care Manager, Sarah for ensuring an exceptional customer experience, including conducting customer assessments, creating and reviewing care and support plans to ensure they meet an individual’s needs. She provides hands-on support to customers and their families so that positive outcomes are achieved, and open communication is maintained. Prior to embarking on her career in care, Sarah was a beauty therapist, but wanted to do something more meaningful and has been focused on furthering her professional development and career at Bluebird Care.

Sylwia Sobolewska
Sylwia SobolewskaJob Title:Care Development LeadJoined: 2009

Sylwia joined Bluebird Care in 2009, having worked in a luxury care home setting, managing a dementia unit, where she gained profound insights into the tough decisions families face when arranging long-term care. This sparked a passion for providing families with purposeful guidance to make the right decisions about care for a loved one. She firmly believes that people can receive the care they need in the comfort of their own homes. With a degree in Tourism and Recreation, Sylwia wanted to develop her skills in care and completed the NVQ level 4 in Health and Social Care. Now as Care Development Lead for Richmond and Twickenham, Sylwia is responsible for managing all new customer enquiries, ensuring that those looking for care get information, guidance and support to make the right care decision. She is passionate about delivering an exceptional customer experience that has a positive impact on people’s lives. She will meet with families ahead of a service starting to understand their needs and preferences, so the right care team can be put in place and then continue to provide ongoing support to those receiving care and their families.

Frequently Asked Questions about Bluebird Care Richmond & Twickenham

How many Carers does Bluebird Care Richmond & Twickenham employ?

Bluebird Care Richmond & Twickenham employs 115 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Richmond & Twickenham to verify any information. View our terms and conditions. Bluebird Care Richmond & Twickenham has an Enhanced Service -more info.