Bluebird Care Richmond & Twickenham

As a customer's wife, your feedback is extremely valuable; thank you for sharing your insights. It has been a pleasure to support your husband to stay safe and happy in your Kew home for the past two and a half years. Alongside our regular visits, I'm delighted to see that our ability to provide responsive ad hoc respite care, including live-in care, has proven a significant support to you and your children. We are proud of our ability to shape our service to fit your precise requirements. Working toward your family's collective best outcome - keeping your husband safe, happy and comfortable at home - shall remain our mission. I am pleased to read that you are met with great professionalism, kindness and humour at each visit. We hire for values - compassion, empathy, kindness - and train for excellence in care. Every visit is an opportunity for us to spread smiles... we believe that a smile can travel the world! Read less

What kind and generous words to describe our service... thank you for sharing your thoughts with us! It is our pleasure to support you to stay safe and happy, living life on your terms, in your Hampton home. It's quite remarkable what a single visit each day can achieve. With a focus on personal care, ensuring medication is correctly and safely administered and preparing a delicious, healthy, mood-boosting morning meal, the difference a daily visit can make is extraordinary. You mention the adaptability of your support - to your Bluebirds, this is critical. One's care plan, preferences and goals can change monthly, weekly, daily... your care must be equally responsive and I am delighted to hear this is your experience. I have passed your kind words directly on to your care team; it has meant much to hear directly from you! It has been our honour to provide life-enhancing care to Richmond Borough residents for the past sixteen years. Read less

It has been our pleasure to support you to remain happy, safe and independent in your Twickenham home. Each person's journey in care is as individual as they are; a few visits a week to support you in keeping your home at its customary high standard also allows us to boost and safeguard your mental and physical well-being. You and your daughters can rest assured that your Bluebirds are there for you as and when you require further support. Your customer care manager tells me that you are a keen music and rugby enthusiast and an avid reader... I gather we have matched you with like-minded care assistants who share your passions, which I am delighted to see! Remaining in the comfort of your own home is of the utmost importance to you; your Bluebirds are here to help make this happen. Read less

Thank you for sharing your dear friend's experience of our service. I am delighted to read that your friend's care assistant supports her to a very high standard in every aspect of care, going above and beyond with exceptional service. We recruit our carers based on shared values - kindness, empathy, compassion - and train for excellence in care. We then seek to match our customers to their ideal Bluebird(s) based on specialist requirements, preferences, and personality. We believe this special mix of values, training, and careful consideration produces the gold standard of support for Richmond residents. Supporting your friend to remain safe and happy in her home for the past two years has been our great honour; our Bluebirds hope to support her for as long as she wishes! Thank you again for sharing your kind words...they mean the world to our team. Read less

Thank you for sharing your experience of our home care and live-in care service; it is our pleasure to support your mum to stay safe and happy in her home. Our live-in care service is the pinnacle of personalised support; to hear your mum receives the highest standard of care is wonderful to hear! The peace of mind our live-in care service provides to family members is unmatched. Once you witness firsthand your loved one's progression and improvement in health and mental well-being, you absolutely can relax and know their health and happiness are in safe hands. Our mission is to deliver life-enhancing live-in care that we'd be happy for our family members to receive. I am delighted to read this is exactly what your mother and your family are experiencing! Read less

What kind words! That your Bluebirds 'make life so much happier' is music to my ears - this is our reason for being. It is our pleasure to support you in accessing the beautiful Teddington community. At the heart of our mission is to enable our customers to live their best lives, on their own terms. Supporting you to realise your goal of outings in the community is a special service for us to facilitate. I am delighted to learn that you find your Bluebirds - from your Customer Care Manager to your Supervisors and your Care Assistant - helpful, kind, amenable, and flexible. Whenever you need an additional visit, just call our team and we'll be there for you. I'm looking forward to sharing your kind words with the team; thank you for taking the time to submit them! Read less

Thank you so much for your kind words; it is a joy to support your mother to remain safe, happy, and independent in her home. Our service puts a sharp focus on retaining independence and dignity. With tiered support ranging from her care assistants to our supervisors and senior carers to her dedicated customer care manager, your mum and your family should receive a robust, safe, professional service throughout your care journey. It sounds like our customer/carer matching process has been a smash hit as your mum's feedback and our carer's feedback have been sparkling! Our Richmond & Twickenham Bluebirds care for several customers in their late 90's... the goal is invariably to support them to their 100th birthday and beyond! On behalf of your mum's team, it is our honour to support her. Read less

Thank you for your kind review of our service. It has been a true pleasure to support your aunt in her Twickenham home; her carers enjoy helping her around her home and supporting her to access the community. She brings great happiness to our team - from her Care Assistants to our Supervisors to her Customer Care Manager! Dementia care is a particular strength of our Richmond & Twickenham Bluebirds; we have specialist, immersive training in place so our carers can experience the challenges presented by dementia first-hand. We employ a wide variety of techniques to enable comfortable, confident communication and support, acknowledging that every visit is different. As you note, our carers are trained as 'super safeguarders', reporting in great detail any perceived changes to their customer's health and wellbeing. This ingrained diligence results in potential concerns being escalated and your aunt's wellness safeguarded at the highest level. Thank you again for sharing your experience! Read less

It is our team's pleasure to support you to stay safe and independent in your Whitton home. Thank you for your kind review of our service; we hire for innate values - kindness, empathy, compassion - and train for excellence in care. As domestic support forms an element of your personal care plan, I am delighted to read that you are satisfied with our high standards! Every element of your plan is clearly written in line with your wishes, and with the continuity of care team that our customers receive, we expect you will experience our gold standard of care and support. Our Bluebirds embody the 'above and beyond' mentality so reading that our team are helpful when delivering your care plan is a testimony to this focus. On behalf of your care assistants and customer care manager, it is our honour to support you. Your three lovely cats make our visits all the more enjoyable! Read less

Thank you very much for sharing your experience of our service; it is our pleasure to support you to stay safe and happy at home. Our Bluebirds are hired for their innate values - kindness, empathy, compassion - and trained to provide Excellence in Care. We believe timekeeping and communication are of the utmost importance, so our customers are always kept up to date should a carer be running even slightly later than the planned schedule... but I am delighted to read that our team are 'always in good time' for your visits. On behalf of your Customer Care Manager and your Care Assistants, thank you once more for taking the time to write in and share your kind words. Read less

It was our great pleasure to care for your mum in her home to enable your travels; ad hoc respite care is one of our core services and one that is prized by Richmond borough residents to ensure their loved ones are in the safest hands. From our care development lead's initial meetings and crafting of a custom care plan to selecting the ideal live-in care assistant to support your mum with comprehensive oversight by our field care supervisors, we were honoured to support your mum every step of the way. Our industry-leading system allows nominated family members and friends to access real-time care notes from anywhere in the world. This offers an invaluable and extraordinarily high level of transparency that is not often found in the care industry. On behalf of my fellow director and our registered manager, thank you for choosing Bluebird Care. We are here for you in the future should you require our assistance. Read less

Thank you for your kind words regarding our support of your husband. We are delighted to be of service to you, helping to enable your husband's dignity and independence. Keeping local residents safe and happy at home is our reason for being. Working collaboratively with you both has been thoroughly enjoyable for our Richmond & Twickenham Bluebirds. I'm pleased to hear our team is capable, friendly, approachable, and accessible. We are proud to deliver professional care and support that is values-led (kindness, empathy, compassion). Accessibility and transparency are of the utmost importance; our industry-leading openPASS system allows family members to access real-time care notes from anywhere in the world. Our team is available 24 hours a day, 365 days a year with our 'on call' service ensuring around-the-clock support. We strive to deliver the Richmond borough's gold standard of care and I'm so pleased to see we deliver this for you! Read less

Thank you for the opportunity to assist with your rehabilitation. To support you in remaining at home during this period of reablement by providing care has been our team's pleasure. Our service is focussed on an individualised customer experience, with emphasis on kindness, empathy, compassion, and dignity. On behalf of your Care Assistants and Customer Service Manager, we are delighted to read that your Care Assistants are 'assiduous and attentive' - what a fitting description! Industry-leading training and regular field supervisions ensure a professional, exacting standard that, we believe, is the finest in the Richmond borough. Thank you again for choosing Bluebird Care Richmond & Twickenham; it is our honour to be of service. Read less

Your dedicated Customer Care Manager ensures there is an additional layer of support and accountability, so should you ever have a query - no matter how small - you know exactly who to call. On behalf of the team at Bluebird Care Richmond & Twickenham, thank you for your kind words! Read less

Thank you for your kind words. It has been our pleasure to care for your mum in her Strawberry Hill, Twickenham home. I know her care assistants and office team hold her in the highest regard. We feel privileged to support her and your whole family on your journey in care and as specialists in dementia care, with extensive training that goes above and beyond industry standard, your mum is in the very best hands. You note the care assistant's kindness - this is wonderful to hear as we hire for values: compassion, kindness and a genuine heart for care - which ensures an exceptional standard of companionship, courtesy and respect for our customers. Thank you for working collaboratively with us; on behalf of her customer service manager, care assistants and the wider team, we are delighted to support your mum. Read less

On behalf of my co-director, our registered manager, our customer care manager and her dedicated care assistants, we think the world of your mum and feel privileged to support her. For our Richmond & Twickenham team, her wellbeing, safety and happiness will always come first. Thank you again for your kind words; I will be sure to pass them on. Read less

It has been our pleasure to assist with your uncle's journey in care over the past six years. We've adapted his care plan as his requirements have changed, progressing naturally from domestic housework and personal care to specialised dementia care and now to live-in care. Keeping him happy, safe and healthy at his home is our top priority.

It is a pleasure to work alongside family members and advocates who care so deeply for their loved ones. On behalf of our whole team, your uncle is a unique and wonderful man who we feel honoured to support.

Sincerely,

Bluebird Care Richmond & Twickenham Read less