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Bluebird Care Richmond & Twickenham

Electroline House, 15 Lion Road, Twickenham, London TW1 4JH
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Bluebird Care Richmond & Twickenham, Twickenham
Bluebird Care Richmond & Twickenham, Twickenham
Bluebird Care Richmond & Twickenham, Twickenham

Bluebird Care (Wiltshire South) enables you to continue living in the place you know and love, with care and support tailored to the way you live. Every care plan is carefully designed around your individual needs, preferences and daily routines, ensuring support is delivered in a way that feels comfortable and familiar to you.

As circumstances change, your care can adapt too. This flexible approach means your support continues to meet...  

Care Provided by Bluebird Care Richmond & Twickenham

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£42 - £46
Weekly Live-in Care£1,700 - £2,300

Contact Bluebird Care Richmond & Twickenham to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Sarah Walker (Registered Manager)

Bluebird Care Richmond & Twickenham Reviews (66)

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9.7

Bluebird Care Richmond & Twickenham has a Review Score of 9.7 (9.723) out of 10, based on 35 reviews in the last 2 years. Over all time Bluebird Care Richmond & Twickenham has 66 reviews.

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Review from J C (Client / Service User) published on 27 February 2024 Submitted via Postal Card•
Overall Experience
The carers from Bluebird Care are a godsend - I couldn't cope without them. They get me washed and dressed every morning and are very kind and caring - they are always respectful too.
The staff in the office are really helpful and make changes to my care plan if I want something done a bit differently.

Thank you Bluebird!

↩Reply from Tim Rowland Jones, Director and Owner at Bluebird Care Richmond & Twickenham

What kind and generous words to describe our service... thank you for sharing your thoughts with us! It is our pleasure to support you to stay safe and happy, living life on your terms, in your Hampton home. It's quite remarkable what a single visit each day can achieve. With a focus on personal...  

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Review from Paul C (Client / Service User) published on 27 February 2024 Submitted via Website•
Overall Experience

Bluebird Care carers make regular, weekly (Tuesday and Friday) visits to undertake services such as ironing and changing bedsheets. I have reduced mobility and carers provide general services to help with this as required.

↩Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham

It has been our pleasure to support you to remain happy, safe and independent in your Twickenham home. Each person's journey in care is as individual as they are; a few visits a week to support you in keeping your home at its customary high standard also allows us to boost and safeguard your mental...  

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Review from Wendy S (Friend of Client) published on 15 January 2024 Submitted via Postal Card•
Overall Experience

My friend has a wonderful carer. She looks after my friend to a very high standard in every aspect of care. If I had a carer I would love to have this particular carer as nothing is too much trouble as she goes above and beyond her care duties. I would nominate her as the best carer at Bluebird.

↩Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham

Thank you for sharing your dear friend's experience of our service. I am delighted to read that your friend's care assistant supports her to a very high standard in every aspect of care, going above and beyond with exceptional service. We recruit our carers based on shared values - kindness,...  

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Review from Russell G (Son of Client) published on 11 December 2023 Submitted via Postal Card•
Overall Experience

My mother gets on so well with her carers that it is like having a friend present which keeps her relaxed and happy. Her health and general well-being has definitely improved thanks to efforts from Bluebird staff. I have found the care to be of the highest standard and I am able to relax in the knowledge that her needs are being met and she is still having a full day-to-day life.

↩Reply from Tim Rowland Jones, Director and Owner at Bluebird Care Richmond & Twickenham

Thank you for sharing your experience of our home care and live-in care service; it is our pleasure to support your mum to stay safe and happy in her home. Our live-in care service is the pinnacle of personalised support; to hear your mum receives the highest standard of care is wonderful to hear!...  

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Review from Jennifer P (Client / Service User) published on 30 November 2023 Submitted via Postal Card•
Overall Experience

Bluebird Care Richmond & Twickenham always so kind helpful and nothing is too much trouble. They are very helpful when you want to arrange an extra visit. Bluebird Care Richmond & Twickenham make life so much happier.

↩Reply from Tim Rowland Jones, Director and Owner at Bluebird Care Richmond & Twickenham

What kind words! That your Bluebirds 'make life so much happier' is music to my ears - this is our reason for being. It is our pleasure to support you in accessing the beautiful Teddington community. At the heart of our mission is to enable our customers to live their best lives, on their own...  

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Review from Polly A (Daughter of Client) published on 17 October 2023 Submitted via Website•
Overall Experience

I contacted Bluebird Care Richmond & Twickenham on the advice of a friend as I was looking to start care visits for my elderly mother.

From the first point of contact to the now bi-weekly visits, it has been an excellent experience to date.

Professional, efficient and friendly service from all parts of the organisation and my mother is well looked after by her carer, with whom she has built a very good relationship.

↩Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham

Thank you so much for your kind words; it is a joy to support your mother to remain safe, happy, and independent in her home. Our service puts a sharp focus on retaining independence and dignity. With tiered support ranging from her care assistants to our supervisors and senior carers to her...  

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Review from J M (Niece of Client) published on 12 October 2023 Submitted via Postal Card•
Overall Experience

Bluebird Care is invaluable in allowing my aunt to remain living in her home. She has dementia and needs help cooking and with daily tasks. Her main carer is excellent at watching out for changes in her medication and anything that needs to be altered. The whole team has been very patient and considerate to my aunt and any difficulties are resolved quickly and thoughtfully.

↩Reply from Peter Slough, Managing Director and owner at Bluebird Care Richmond & Twickenham

Thank you for your kind review of our service. It has been a true pleasure to support your aunt in her Twickenham home; her carers enjoy helping her around her home and supporting her to access the community. She brings great happiness to our team - from her Care Assistants to our Supervisors to...  

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Review from Georgina L (Client / Service User) published on 26 September 2023 Submitted via Postal Card•
Overall Experience
I found everyone very pleasant and helpful.

The standard of cleanliness very high.

↩Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham

It is our team's pleasure to support you to stay safe and independent in your Whitton home. Thank you for your kind review of our service; we hire for innate values - kindness, empathy, compassion - and train for excellence in care. As domestic support forms an element of your personal care plan, I...  

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Review from Rebecca L (Client / Service User) published on 20 July 2023 Submitted via Postal Card•
Overall Experience

Very friendly and understanding. Always in good time.

↩Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham

Thank you very much for sharing your experience of our service; it is our pleasure to support you to stay safe and happy at home. Our Bluebirds are hired for their innate values - kindness, empathy, compassion - and trained to provide Excellence in Care. We believe timekeeping and communication are...  

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Review from Z W (Daughter of Client) published on 19 July 2023 Submitted via Website•
Overall Experience
We used Bluebird Care to provide a live-in carer for my mother whilst we were away out of the country.
We had two visits from the coordinator to discuss my mother's needs and gain an insight into her interests and lifestyle.
Then we had a visit from the carer they had chosen to support my mother so that they could meet informally beforehand.
Whilst away, everything went very smoothly and I know the carer was well supported by Bluebird Care both by a visit and by phone.

We would highly recommend Bluebird Care.

↩Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham

It was our great pleasure to care for your mum in her home to enable your travels; ad hoc respite care is one of our core services and one that is prized by Richmond borough residents to ensure their loved ones are in the safest hands. From our care development lead's initial meetings and crafting...  

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Review from E A (Wife of Client) published on 14 May 2023 Submitted via Postal Card•
Overall Experience

Caring and capable carers - Always ready to help and advise. Very friendly and approachable.

↩Reply from Tim Rowland Jones, Director and Owner at Bluebird Care Richmond & Twickenham

Thank you for your kind words regarding our support of your husband. We are delighted to be of service to you, helping to enable your husband's dignity and independence. Keeping local residents safe and happy at home is our reason for being. Working collaboratively with you both has been thoroughly...  

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Review from David U (Client / Service User) published on 21 April 2023 Submitted via Postal Card•
Overall Experience

Bluebird has given me an excellent service for two years. The only problem has been arrival times, but that has been a function of public transport, not the Bluebird helper. The help provided has been as required, assiduous, attentive, just as needed.

↩Reply from Tim Rowland Jones, Director and Owner at Bluebird Care Richmond & Twickenham

Thank you for the opportunity to assist with your rehabilitation. To support you in remaining at home during this period of reablement by providing care has been our team's pleasure. Our service is focussed on an individualised customer experience, with emphasis on kindness, empathy, compassion,...  

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Review from Sorrel C (Client / Service User) published on 1 September 2022 Submitted via Website•
Overall Experience

I have found the Carers from Bluebird Care to be efficient, and timely in their visits and to have all the skills needed to assist me, in order that I can remain in my own home. My present carer is able to complete the necessary tasks and chat with me about anything I wish to chat about. I am never made to feel a nuisance if I have a hissy fit about something that has driven me nuts, usually the computer not doing what I want. If I need to contact the office, I have a choice of telephone or email, and I always receive a timely response to my questions. All in all a very efficient organisation.

↩Reply from Tim Rowland-Jones, Director and Owner at Bluebird Care Richmond & Twickenham
It has been our team's great pleasure to provide eleven years of outstanding home care for you. It is our goal to keep you happy and safe in your Teddington home so I am thrilled to hear this is exactly what we've accomplished.

We hire for values and train for excellence. Our care assistants...  

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Review from Catherine W (Daughter of Client) published on 24 August 2022 Submitted via Website•
Overall Experience
Bluebird Care (Richmond & Twickenham) look after my Mum who is at the beginning of dementia. She is still very much Mum but does need additional care to ensure her safety and wellbeing and allow her to carry on living in her home of over 50 years.

The carers are exceptional, the kindness, consideration and companionship they offer is amazing and we are delighted with all the carers who look after Mum.

↩Reply from Tim Rowland-Jones, Director and Owner at Bluebird Care Richmond & Twickenham

Thank you for your kind words. It has been our pleasure to care for your mum in her Strawberry Hill, Twickenham home. I know her care assistants and office team hold her in the highest regard. We feel privileged to support her and your whole family on your journey in care and as specialists in...  

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Review from Janis F (Daughter of Client) published on 23 August 2022 Submitted via Website•
Overall Experience

Mum has had daily visits from Bluebird Care since 2019, and I have been very happy with the care provided. Bluebird tries to ensure that Mum has the same carers most of the time, so they get to know her and her routines. They always make time to have a little chat with her in addition to completing the daily tasks. It gives me great peace of mind in the mornings to be able to see from the online system that Mum is OK and has had her medication. They are also very good at picking up on any changes in her health and reporting concerns. The office staff are always friendly, efficient, helpful and communication is good. I was particularly impressed with the way Bluebird managed during the Covid restrictions, doing a great job ensuring clients and staff were safe and sending weekly, informative updates about the local situation. I feel that Bluebird genuinely care about clients and their families and does their best to help people live independently.

↩Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham
On behalf of her care assistants and our wider office team, we have truly enjoyed caring for your mum over the past three years in her Hampton home.

Our industry-leading online system is a marvel - whether you live two streets or two thousand miles from your loved one, it allows a real-time...  

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Review from Gillian P (Daughter of Client) published on 3 August 2022 Submitted via Website•
Overall Experience

I have always felt confident that Mum was in safe hands with Bluebird. If I have a query or request, it has been easy to contact someone and I have always had a prompt and helpful response. This has been particularly valuable to me as I live at a distance. Mum has become very fond of many of her carers and has found them kind and attentive.

↩Reply from Tim Rowland-Jones, Director and Owner at Bluebird Care Richmond & Twickenham

Thank you for this fantastic testimonial of our service to your mother and your family. She is a favourite customer of ours, and at an impressive 105 years old she sets the bar for longevity and grace in ageing for the whole of the borough! It has been our sincere pleasure to care for her in her Richmond home over the past three years.

With gratitude,

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Review from Jonathan I (Nephew of Client) published on 8 July 2022 Submitted via Website•
Overall Experience
My uncle has been a customer of Bluebird Care for several years and, until recently, received several visits a day from his care assistants. His dementia and physical health declined sharply, so he went into respite care in a care home for several months - not an experience he intends to repeat!
He is now back at home and very happy with his live-in carer, who has completely changed his life. We thought having four Bluebird visits a day was good, but what a difference live-in care makes! She is transforming his life for the better.

He is regaining his strength through several gentle sessions of physio each day. The house is immaculate; she has taken such care to clean and organise his home. Spoilt with healthy, home-cooked meals and cups of coffee in the sunny garden; my uncle is a new man. As a former MP, he enjoys watching Prime Minister's Questions, Question Time and the nightly news. The live-in carer makes this happen for him. We couldn't be happier!

↩Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham

It has been our pleasure to assist with your uncle's journey in care over the past six years. We've adapted his care plan as his requirements have changed, progressing naturally from domestic housework and personal care to specialised dementia care and now to live-in care. Keeping him happy, safe...  

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Review from Sonya H (Client / Service User) published on 13 June 2022 Submitted via Postal Card•
Overall Experience

We are so fortunate to have excellent service.

↩Reply from Peter Slough, Director at Bluebird Care Richmond & Twickenham

Thank you so much for this wonderful review. We are proud that our service provides such excellent and person-centred care for you. With best wishes.

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Review from J P (Client / Service User) published on 26 November 2021 Submitted via Postal Card•
Overall Experience

I like Bluebird Care Richmond and Twickenham because the carers are doing what they are supposed to do. My carers are really caring and they look after me well. I receive 5-star treatment from Bluebird Care. I get good communication from the office staff too.

↩Reply from Hannah Bailey, Marketing Manager at Bluebird Care Richmond & Twickenham

What lovely feedback! Thanks so much for taking the time to review us, we really appreciate it and will be sure to pass the message on to the carers.

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Review from M I (Client / Service User) published on 24 November 2021 Submitted via Postal Card•
Overall Experience

I have used this service for seven years and I have found it very good. I think the company is professional, I get on well with all of my carers. Office communication is good. I would recommend Bluebird Care to my friends.

↩Reply from Hannah Bailey, Marketing Manager at Bluebird Care Richmond & Twickenham

Thanks so much for sharing your feedback with us. We love seeing all the good work our carers are doing.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (3)

News

  • 05 Jun 2026

    Customers were treated to a special musical experience this week as The Royal Albert Hall Songbook visited, bringing the rich history and much-loved music of one of the world's most...

  • 05 Jun 2026

    A recent visit to The Woodville Centre offered valuable insight into the impact that thoughtful, person-centred dementia care can have on individuals and their wellbeing. During the visit, the team...

  • 05 Jun 2026

    Residents from across Richmond and Twickenham came together for a successful Pop-up Brain Health & Dementia Information Day, held as part of Dementia Action Week 2026. The event provided local...

Awards / Recognitions (17)

Accreditations

There are no accreditations posted yet for Bluebird Care Richmond & Twickenham.

Meet the Team (7)

Peter Slough
Peter SloughJob Title:Managing Director and OwnerJoined: 2021
Peter’s first experience of arranging care was fraught and riddled with anxiety. “Finding care at short notice and trying to work with companies with no customer service ethos was frustrating. That’s when I thought there must be a better way!” Fast forward to 2023, and with over a decade of industry experience, Peter owns and manages three London-based Bluebird Care offices.

After university, he worked for an NGO in New Delhi, using his law degree to change government policy and improve lives. This passion for transformative change permeates his operation of Bluebird Care Richmond & Twickenham. “We are changing lives for the better, providing local residents the opportunity to create their very best in-home support structure, delivered by Bluebirds. Requiring care and support can make one feel quite vulnerable. We aim to make choosing care an empowering moment, one that unlocks positive outcomes with the ultimate goal of remaining safe and happy at home.”

With his first foray into arranging care for a family member ending in disappointment, Peter notes, “Our most important ethos is to provide professional care that keeps each customer at the heart of their service… care that we would be happy for our own families to receive. Delivering a consistently compassionate, highly skilled, professional service is why two-thirds of our new customers come to us via personal recommendation.”

Peter and his young family enjoy exploring the borough with outings including Kew Gardens in the summer and ice skating at Hampton Court Palace in the winter.

Tim Rowland-Jones
Tim Rowland-JonesJob Title:Managing Director and OwnerJoined: 2021
Tim’s wealth of experience in business management informs his oversight of Bluebird Care Richmond & Twickenham. Having helmed a multi-channel retail business before opening his first Bluebird Care office, Tim says, “I don’t think many people dream of running a home care company… I certainly didn’t! But when my grandfather’s dementia worsened, I became acutely aware of the need for exceptional, empathetic care. This lived experience pushed me to open my first Bluebird Care office and set the high standards we’ve maintained for over a decade.”

Insisting his colleagues are trained beyond industry standard, each Care Assistant is encouraged to develop specialisms ranging from dementia and post-op rehabilitation to Parkinson’s, MND, complex care, challenging behaviour, palliative care and nutrition and hydration. “We aim to match each customer to their ideal Care Assistants by personality and expertise. Whilst our customers are at the centre of what we do, our Bluebirds are the heartbeat of the company - their kindness, compassion, and professionalism set us apart.”

As the owner of three Bluebird Care offices across London and the South West, Tim can’t imagine working in any other industry. “It’s an unbeatable feeling, being involved in a local business that changes lives. My father is now receiving live-in care, which has been life-changing, so I am passionate about providing this service to Richmond and Twickenham residents.”

Spotting the Richmond Park deer has become a favourite pastime of Tim’s young family, as has feeding the ducks on Barnes Pond.

Melony Fairchild
Melony FairchildJob Title:Operations DirectorJoined: 2024

With over 22 years’ experience, Melony leads operations across Bluebird Care and is a CQC-nominated individual, ensuring care is delivered safely, consistently, and to the highest standards.

Kelly Bennett
Kelly BennettJob Title:Head of PeopleJoined: 2022

With over 13 years’ experience, Kelly leads recruitment and people development, ensuring you’re supported by skilled, reliable and well-matched carers, ensuring CQC standards are upheld.

Estelle Greeff
Estelle GreeffJob Title:Head of Quality & ComplianceJoined: 2022

With over 10 years’ experience, Estelle leads quality and compliance, ensuring every service meets rigorous standards and remains consistently CQC inspection- ready.

Sarah Walker
Sarah WalkerJob Title:Registered ManagerJoined: 2022

Sarah joined Bluebird Care in 2022 as a Care Assistant to gain practical hands-on experience whilst studying for an HND in Health and Social Care. She quickly progressed within the branch, becoming a Senior Carer and later was promoted to Lead Customer Care Manager whilst also working towards her NVQ Level 5 in Health and Social Care Management. As Lead Customer Care Manager, Sarah for ensuring an exceptional customer experience, including conducting customer assessments, creating and reviewing care and support plans to ensure they meet an individual’s needs. She provides hands-on support to customers and their families so that positive outcomes are achieved, and open communication is maintained. Prior to embarking on her career in care, Sarah was a beauty therapist, but wanted to do something more meaningful and has been focused on furthering her professional development and career at Bluebird Care.

Sylwia Sobolewska
Sylwia SobolewskaJob Title:Care Development LeadJoined: 2009

Sylwia joined Bluebird Care in 2009, having worked in a luxury care home setting, managing a dementia unit, where she gained profound insights into the tough decisions families face when arranging long-term care. This sparked a passion for providing families with purposeful guidance to make the right decisions about care for a loved one. She firmly believes that people can receive the care they need in the comfort of their own homes. With a degree in Tourism and Recreation, Sylwia wanted to develop her skills in care and completed the NVQ level 4 in Health and Social Care. Now as Care Development Lead for Richmond and Twickenham, Sylwia is responsible for managing all new customer enquiries, ensuring that those looking for care get information, guidance and support to make the right care decision. She is passionate about delivering an exceptional customer experience that has a positive impact on people’s lives. She will meet with families ahead of a service starting to understand their needs and preferences, so the right care team can be put in place and then continue to provide ongoing support to those receiving care and their families.

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