Bluebird Care Richmond & Twickenham

Bluebird Care is invaluable in allowing my aunt to remain living in her home. She has dementia and needs help cooking and with daily tasks. Her main carer is excellent at watching out for changes in her medication and anything that needs to be altered. The whole team has been very patient and considerate to my aunt and any difficulties are resolved quickly and thoughtfully.

The standard of cleanliness very high.

Very friendly and understanding. Always in good time.

We would highly recommend Bluebird Care.

Caring and capable carers - Always ready to help and advise. Very friendly and approachable.

Bluebird has given me an excellent service for two years. The only problem has been arrival times, but that has been a function of public transport, not the Bluebird helper. The help provided has been as required, assiduous, attentive, just as needed.

I have found the Carers from Bluebird Care to be efficient, and timely in their visits and to have all the skills needed to assist me, in order that I can remain in my own home. My present carer is able to complete the necessary tasks and chat with me about anything I wish to chat about. I am never made to feel a nuisance if I have a hissy fit about something that has driven me nuts, usually the computer not doing what I want. If I need to contact the office, I have a choice of telephone or email, and I always receive a timely response to my questions. All in all a very efficient organisation.

The carers are exceptional, the kindness, consideration and companionship they offer is amazing and we are delighted with all the carers who look after Mum.

Mum has had daily visits from Bluebird Care since 2019, and I have been very happy with the care provided. Bluebird tries to ensure that Mum has the same carers most of the time, so they get to know her and her routines. They always make time to have a little chat with her in addition to completing the daily tasks. It gives me great peace of mind in the mornings to be able to see from the online system that Mum is OK and has had her medication. They are also very good at picking up on any changes in her health and reporting concerns. The office staff are always friendly, efficient, helpful and communication is good. I was particularly impressed with the way Bluebird managed during the Covid restrictions, doing a great job ensuring clients and staff were safe and sending weekly, informative updates about the local situation. I feel that Bluebird genuinely care about clients and their families and does their best to help people live independently.

I have always felt confident that Mum was in safe hands with Bluebird. If I have a query or request, it has been easy to contact someone and I have always had a prompt and helpful response. This has been particularly valuable to me as I live at a distance. Mum has become very fond of many of her carers and has found them kind and attentive.

He is regaining his strength through several gentle sessions of physio each day. The house is immaculate; she has taken such care to clean and organise his home. Spoilt with healthy, home-cooked meals and cups of coffee in the sunny garden; my uncle is a new man. As a former MP, he enjoys watching Prime Minister's Questions, Question Time and the nightly news. The live-in carer makes this happen for him. We couldn't be happier!

We are so fortunate to have excellent service.

I like Bluebird Care Richmond and Twickenham because the carers are doing what they are supposed to do. My carers are really caring and they look after me well. I receive 5-star treatment from Bluebird Care. I get good communication from the office staff too.

I have used this service for seven years and I have found it very good. I think the company is professional, I get on well with all of my carers. Office communication is good. I would recommend Bluebird Care to my friends.

They always do things as I ask them.

Continuity and reliability have been invaluable Bluebird strengths over the last year, especially given the unprecedented problems of the coronavirus pandemic. Early on they found a main carer who tuned in to my mother's needs and provides reliable, good quality, thoughtful care. When the main carer is off, Bluebird generally allocates from a group of carers my mother has already met. The care has been reliable, timely, consistent and caring throughout; unforeseen problems are dealt with efficiently by the out-of-hours team. The account manager has also been with us throughout, responsive and supportive. She and the office team ensure good communication and good management. My mother could not have continued living alone without Bluebird. On the basis of our experience to date, we are pleased to recommend the Richmond Bluebird office.

We are very pleased with the care she is currently receiving from her live-in carer.

The team are very friendly and helpful and understand the needs of my Mum. They also understand that her needs change and so can adapt the care plan at short notice. They do their best to allocate visits to suit my Mum's desire and to match up carers that are liked by my Mum. I have used Bluebird for both my parents and would recommend them.

Our carer has been faultless and there isn’t anything she doesn’t do and it is always with a smile and bounce in her step, my parents could not be happier.

It would be helpful to know the appropriate person to contact if needed: up till recently, email replies were not always reliable.