Bluebird Care (Wiltshire South) enables you to continue living in the place you know and love, with care and support tailored to the way you live. Every care plan is carefully designed around your individual needs, preferences and daily routines, ensuring support is delivered in a way that feels comfortable and familiar to you.
As circumstances change, your care can adapt too. This flexible approach means your support continues to meet...
Bluebird Care (Wiltshire South) enables you to continue living in the place you know and love, with care and support tailored to the way you live. Every care plan is carefully designed around your individual needs, preferences and daily routines, ensuring support is delivered in a way that feels comfortable and familiar to you.
As circumstances change, your care can adapt too. This flexible approach means your support continues to meet your needs over time, helping you maintain choice, control and consistency in your everyday life.
The Bluebird Care team can assist with a wide range of tasks, including personal care, meal preparation, medication support, mobility assistance and regular companionship visits. Whether you require occasional help or more frequent support, care is arranged to fit seamlessly around your lifestyle.
Rather than expecting you to fit around a set schedule, support is built around what matters most to you. From your preferred routines to the little details that make a difference, every aspect of care is tailored to help make daily life easier while supporting your independence and wellbeing.
You will be cared for by a small, dedicated team who take the time to understand you as an individual. Seeing familiar faces provides continuity and reassurance, allowing trusted relationships to develop through genuine understanding, respect and consistency.
Alongside practical assistance, this personalised approach offers companionship, confidence and peace of mind. Knowing there is someone there who understands your needs can help create a greater sense of comfort, stability and security within your own home.
Care Provided by Bluebird Care Richmond & Twickenham
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£42 - £46
Weekly Live-in Care
£1,700 - £2,300
Contact Bluebird Care Richmond & Twickenham to get a personalised quote:
The price(s) shown are provided by the agency. Contact Bluebird Care Richmond & Twickenham for full pricing details and T&Cs.
Bluebird Care Richmond & Twickenham has a Review Score of 9.7 (9.725) out of 10, based on 35 reviews in the last 2 years. Over all time Bluebird Care Richmond & Twickenham has 67 reviews.
Reviewer Connection to Bluebird Care Richmond & Twickenham
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Showing 67 reviews matching selected criteria
Review from M I (Client / Service User) published on 24 November 2021 Submitted via Postal Review Card•
Overall Experience
I have used this service for seven years and I have found it very good. I think the company is professional, I get on well with all of my carers. Office communication is good. I would recommend Bluebird Care to my friends.
I have used this service for seven years and I have found it very good. I think the company is professional, I get on well with all of my carers. Office communication is good. I would recommend Bluebird Care to my friends.
↩Reply from Hannah Bailey, Marketing Manager at Bluebird Care Richmond & Twickenham
Thanks so much for sharing your feedback with us. We love seeing all the good work our carers are doing.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from F E (Client / Service User) published on 22 November 2021 Submitted via Postal Review Card•
Overall Experience
Bluebird Care Richmond and Twickenham are a very good company. I think Bluebird Care has got a good reputation. I like my carers and I like what they do for me.
They always do things as I ask them.
Bluebird Care Richmond and Twickenham are a very good company. I think Bluebird Care has got a good reputation. I like my carers and I like what they do for me.
They always do things as I ask them.
↩Reply from Hannah Bailey, Marketing Manager at Bluebird Care Richmond & Twickenham
Thanks for such a lovely review! We really do aim to provide high-quality care to our customers and we are delighted to receive the feedback. I'll be sure to pass it on to the carers.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from R M (Daughter of Client) published on 6 June 2021 Submitted via Website•
Overall Experience
Continuity and reliability have been invaluable Bluebird strengths over the last year, especially given the unprecedented problems of the coronavirus pandemic. Early on they found a main carer who tuned in to my mother's needs and provides reliable, good quality, thoughtful care. When the main...
Continuity and reliability have been invaluable Bluebird strengths over the last year, especially given the unprecedented problems of the coronavirus pandemic. Early on they found a main carer who tuned in to my mother's needs and provides reliable, good quality, thoughtful care. When the main carer is off, Bluebird generally allocates from a group of carers my mother has already met. The care has been reliable, timely, consistent and caring throughout; unforeseen problems are dealt with efficiently by the out-of-hours team. The account manager has also been with us throughout, responsive and supportive. She and the office team ensure good communication and good management. My mother could not have continued living alone without Bluebird. On the basis of our experience to date, we are pleased to recommend the Richmond Bluebird office.
↩Reply from Hannah Bailey, Marketing Manager at Bluebird Care Richmond & Twickenham
We are delighted to receive such great feedback. We love hearing positive comments from our customers and we will be sure to pass them on to our carers.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Alexander P (Son of Client) published on 6 June 2021 Submitted via Website•
Overall Experience
The previous care regime from Bluebird was proving unsatisfactory so we switched to live-in care at the end of last year. This has worked very well and mum seems much better than she was.
We are very pleased with the care she is currently receiving from her live-in carer.
The previous care regime from Bluebird was proving unsatisfactory so we switched to live-in care at the end of last year. This has worked very well and mum seems much better than she was.
We are very pleased with the care she is currently receiving from her live-in carer.
↩Reply from Hannah Bailey, Marketing Manager at Bluebird Care Richmond & Twickenham
Thanks for your kind review! We are delighted to know that you are happy with the live-in service provided by us. We will pass on your feedback.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Caroline L (Daughter of Client) published on 6 June 2021 Submitted via Website•
Overall Experience
The team are very friendly and helpful and understand the needs of my Mum. They also understand that her needs change and so can adapt the care plan at short notice. They do their best to allocate visits to suit my Mum's desire and to match up carers that are liked by my Mum. I have used Bluebird...
The team are very friendly and helpful and understand the needs of my Mum. They also understand that her needs change and so can adapt the care plan at short notice. They do their best to allocate visits to suit my Mum's desire and to match up carers that are liked by my Mum. I have used Bluebird for both my parents and would recommend them.
↩Reply from Hannah Bailey, Marketing Manager at Bluebird Care Richmond & Twickenham
Thanks for your kind words. We aim to provide the highest level of care and we are delighted to receive such great feedback from our customers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Christian E (Son of Client) published on 6 June 2021 Submitted via Website•
Overall Experience
I have been really impressed with the care taken to assess my parent's needs, the lady spent a good couple of hours really listening to what we were looking for.
Our carer has been faultless and there isn’t anything she doesn’t do and it is always with a smile and bounce in her step, my parents...
I have been really impressed with the care taken to assess my parent's needs, the lady spent a good couple of hours really listening to what we were looking for.
Our carer has been faultless and there isn’t anything she doesn’t do and it is always with a smile and bounce in her step, my parents could not be happier.
↩Reply from Hannah Bailey, Marketing Manager at Bluebird Care Richmond & Twickenham
Thanks so much for taking the time to review our services. We really appreciate receiving positive reviews and I will be sure to pass your feedback on.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E C (Client / Service User) published on 6 June 2021 Submitted via Website•
Overall Experience
I was delighted to have a review, the first in four years. The interviewer was professional but friendly, knew how to listen. I was given the opportunity to express my opinions of the Bluebird service. I'm very grateful to Bluebird for helping me to be as independent as possible, taking care of the...
I was delighted to have a review, the first in four years. The interviewer was professional but friendly, knew how to listen. I was given the opportunity to express my opinions of the Bluebird service. I'm very grateful to Bluebird for helping me to be as independent as possible, taking care of the important hygiene tasks I am physically unable to do (bathroom/ hoovering /removal of household rubbish). Bluebird looked after me during my first cancer treatment when I was literally helpless. I chose Bluebird because I saw how compassionately my friend/neighbour was treated when she became terminally ill carers (and trainees) come and go but the best, including my present helper, is thorough, showing a supportive interest in me as a person. Mine always asks "Is there something else I may help you with?". Schedule by post is most helpful.
It would be helpful to know the appropriate person to contact if needed: up till recently, email replies were not always reliable.
↩Reply from Hannah Bailey, Marketing Manager at Bluebird Care Richmond & Twickenham
Thank you for your kind review. We really appreciate your lovely feedback!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 May 2020
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (3)
News
05 Jun 2026
Customers were treated to a special musical experience this week as The Royal Albert Hall Songbook visited, bringing the rich history and much-loved music of one of the world's most...
05 Jun 2026
A recent visit to The Woodville Centre offered valuable insight into the impact that thoughtful, person-centred dementia care can have on individuals and their wellbeing. During the visit, the team...
05 Jun 2026
Residents from across Richmond and Twickenham came together for a successful Pop-up Brain Health & Dementia Information Day, held as part of Dementia Action Week 2026. The event provided local...
There are no accreditations posted yet for Bluebird Care Richmond & Twickenham.
Meet the Team (7)
Peter SloughJob Title Managing Director and OwnerJoined 2021
Peter’s first experience of arranging care was fraught and riddled with anxiety. “Finding care at short notice and trying to work with companies with...
Peter’s first experience of arranging care was fraught and riddled with anxiety. “Finding care at short notice and trying to work with companies with no customer service ethos was frustrating. That’s when I thought there must be a better way!” Fast forward to 2023, and with over a decade of industry experience, Peter owns and manages three London-based Bluebird Care offices.
After university, he worked for an NGO in New Delhi, using his law degree to change government policy and improve lives. This passion for transformative change permeates his operation of Bluebird Care Richmond & Twickenham. “We are changing lives for the better, providing local residents the opportunity to create their very best in-home support structure, delivered by Bluebirds. Requiring care and support can make one feel quite vulnerable. We aim to make choosing care an empowering moment, one that unlocks positive outcomes with the ultimate goal of remaining safe and happy at home.”
With his first foray into arranging care for a family member ending in disappointment, Peter notes, “Our most important ethos is to provide professional care that keeps each customer at the heart of their service… care that we would be happy for our own families to receive. Delivering a consistently compassionate, highly skilled, professional service is why two-thirds of our new customers come to us via personal recommendation.”
Peter and his young family enjoy exploring the borough with outings including Kew Gardens in the summer and ice skating at Hampton Court Palace in the winter.
Tim Rowland-JonesJob Title Managing Director and OwnerJoined 2021
Tim’s wealth of experience in business management informs his oversight of Bluebird Care Richmond & Twickenham. Having helmed a multi-channel retail...
Tim’s wealth of experience in business management informs his oversight of Bluebird Care Richmond & Twickenham. Having helmed a multi-channel retail business before opening his first Bluebird Care office, Tim says, “I don’t think many people dream of running a home care company… I certainly didn’t! But when my grandfather’s dementia worsened, I became acutely aware of the need for exceptional, empathetic care. This lived experience pushed me to open my first Bluebird Care office and set the high standards we’ve maintained for over a decade.”
Insisting his colleagues are trained beyond industry standard, each Care Assistant is encouraged to develop specialisms ranging from dementia and post-op rehabilitation to Parkinson’s, MND, complex care, challenging behaviour, palliative care and nutrition and hydration. “We aim to match each customer to their ideal Care Assistants by personality and expertise. Whilst our customers are at the centre of what we do, our Bluebirds are the heartbeat of the company - their kindness, compassion, and professionalism set us apart.”
As the owner of three Bluebird Care offices across London and the South West, Tim can’t imagine working in any other industry. “It’s an unbeatable feeling, being involved in a local business that changes lives. My father is now receiving live-in care, which has been life-changing, so I am passionate about providing this service to Richmond and Twickenham residents.”
Spotting the Richmond Park deer has become a favourite pastime of Tim’s young family, as has feeding the ducks on Barnes Pond.
Melony FairchildJob Title Operations DirectorJoined 2024
With over 22 years’ experience, Melony leads operations across Bluebird Care and is a CQC-nominated individual, ensuring care is delivered safely, consistently, and to the highest standards.
Kelly BennettJob Title Head of PeopleJoined 2022
With over 13 years’ experience, Kelly leads recruitment and people development, ensuring you’re supported by skilled, reliable and well-matched carers, ensuring CQC standards are upheld.
Estelle GreeffJob Title Head of Quality & ComplianceJoined 2022
With over 10 years’ experience, Estelle leads quality and compliance, ensuring every service meets rigorous standards and remains consistently CQC inspection- ready.
Sarah WalkerJob Title Registered ManagerJoined 2022
Sarah joined Bluebird Care in 2022 as a Care Assistant to gain practical hands-on experience whilst studying for an HND in Health and Social Care....
Sarah joined Bluebird Care in 2022 as a Care Assistant to gain practical hands-on experience whilst studying for an HND in Health and Social Care. She quickly progressed within the branch, becoming a Senior Carer and later was promoted to Lead Customer Care Manager whilst also working towards her NVQ Level 5 in Health and Social Care Management. As Lead Customer Care Manager, Sarah for ensuring an exceptional customer experience, including conducting customer assessments, creating and reviewing care and support plans to ensure they meet an individual’s needs. She provides hands-on support to customers and their families so that positive outcomes are achieved, and open communication is maintained. Prior to embarking on her career in care, Sarah was a beauty therapist, but wanted to do something more meaningful and has been focused on furthering her professional development and career at Bluebird Care.
Sylwia SobolewskaJob Title Care Development LeadJoined 2009
Sylwia joined Bluebird Care in 2009, having worked in a luxury care home setting, managing a dementia unit, where she gained profound insights into...
Sylwia joined Bluebird Care in 2009, having worked in a luxury care home setting, managing a dementia unit, where she gained profound insights into the tough decisions families face when arranging long-term care. This sparked a passion for providing families with purposeful guidance to make the right decisions about care for a loved one. She firmly believes that people can receive the care they need in the comfort of their own homes. With a degree in Tourism and Recreation, Sylwia wanted to develop her skills in care and completed the NVQ level 4 in Health and Social Care. Now as Care Development Lead for Richmond and Twickenham, Sylwia is responsible for managing all new customer enquiries, ensuring that those looking for care get information, guidance and support to make the right care decision. She is passionate about delivering an exceptional customer experience that has a positive impact on people’s lives. She will meet with families ahead of a service starting to understand their needs and preferences, so the right care team can be put in place and then continue to provide ongoing support to those receiving care and their families.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Richmond & Twickenham to verify any information. View our terms and conditions. Bluebird Care Richmond & Twickenham has an Enhanced Service -what an Enhanced Service includes.
