LifeCarers Cherwell

Bloxham Mill Business Centre, Barford Road, Bloxham, Banbury OX15 4FF

LifeCarers Cherwell
LifeCarers Cherwell
LifeCarers Cherwell

LifeCarers Banbury specialise in a supporting care-at-home service, maintaining a highly trained team of staff who are fully committed to protecting the dignity and well-being of each client.

The business has shown effectiveness in helping people with care needs feel more independent, with care packages tailored to a range of social, domestic and personal care prerogatives.

Clients who source LifeCarers' services include people with mobility issues and many who require assistance while recovering from illness.

Group : LifeCarers Ltd

Person in charge: Marta Wutke (Registered Branch Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 40

Services Offered: Adult Care (18+)

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on LifeCarers Cherwell: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.6 LifeCarers Cherwell has a Review Score of 9.6 (9.601)

The Review Score of 9.6 (maximum of 10) for LifeCarers Cherwell is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for LifeCarers Cherwell in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.601 for LifeCarers Cherwell is calculated as follows: ( (91 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 138 Ratings = 4.601

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for LifeCarers Cherwell is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend LifeCarers Cherwell?

  • Extremely LIKELY
    20
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to LifeCarers Cherwell

  • Client / Service User
    9
  • Daughter of Client/Service User
    6
  • Son of Client/Service User
    5
  • Daughter-in-law of Client/Service User
    1
  • Husband of Client/Service User
    1
  • more

LifeCarers provided efficient and friendly care to my father for over five years and were very flexible in meeting his requirements as his needs changed over time. As his care needs increased, especially as his sight and hearing deteriorated, LifeCarers always did their best to make sure that there was good continuity in the carers provided so that there was an understanding of the detailed requirements of his daily routines. The carers dealt with his deteriorating health with efficiency and sympathy up to the point that he had to be moved to residential care.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

A Dobson, Care Manager at LifeCarers Cherwell responded to this review on 02 Jan 2018:

Thank you very much for taking the time to do a review for our service.

My other finds the team of LifeCarers Cherwell extremely kind and most helpful at all times, enabling her to live comfortably at home.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carers were always kind and helpful, going out of their way to do little jobs for me.
I got on particularly well with one carers, you could say we were friends and I looked forward to her coming and I was disappointed if she was necessarily absent.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Good

A Dobson, Care Manager at LifeCarers Cherwell responded to this review on 26 Sep 2017:

Thank you for taking the time to give us such a nice review.

All the staff are helpful and courteous and I have no complaints whatsoever.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Kind, friendly, caring staff who took the time to understand my son's needs and enable him to feel secure and happy.
Also a willingness to learn new skills as are necessary. Managers are welcoming, approachable and attentive.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

A Dobson, Care Manager at LifeCarers Cherwell responded to this review on 22 Sep 2017:

Thank you for your kind review, it was a pleasure to help.

I have had LifeCarers for about 1 1/2 years now and I am really pleased with the care company. The carers that I have had have all been lovely and easy to get along with and trust. They are extremely reliable and good at time keeping. If I have had any worries or questions there are ample people around (carers and office members) to help me out.

I am overall very happy and will be carrying on my care with LifeCarers.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Marta Wutke, Branch Manager at LifeCarers Cherwell responded to this review on 20 Sep 2017:

Thank you very much for your lovely comments. It's always a pleasure receiving such positive feedback from our clients.

My mother has been using this service since her stroke in March and the family are extremely happy with the care that she has received.
She has a small number of carers, so has come to know them all and is very comfortable and relaxed with them.

They call twice each day and assist with food preparation, medication and bathing.
They spend time chatting with her over a cup of tea providing a friendly caring service.
The managers keep us informed of any issues with my mother and ensure that the care is flexible, such as bringing her medication to a nearby lunch club on Mondays.

We would happily recommend Life Carers (Cherwell) to anyone seeking friendly compassionate home care.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

A Dobson, Care Manager at LifeCarers Cherwell responded to this review on 15 Sep 2017:

Thank you very much for taking the time to give us such a wonderful review.

The support from LifeCarers was excellent. They understood the needs of my father-in-law and sent very experienced carers.
They were particularly helpful with last minute, emergency requests for care.
I would not hesitate to recommend them.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A dobson, Care Advisor at LifeCarers Cherwell responded to this review on 07 Jul 2017:

Thank you for your lovely review

The carers from LifeCarers Cherwell have been coming to help my mother get up in the mornings for three years. All the carers have been friendly and warmly caring as well as professional and competent and Mum enjoyed their visits and became very fond of some of them. For the last week of her life, she was very weak and became completely bedridden and suddenly needed greatly increased care. While we were waiting for the NHS and take necessary arrangements, LifeCarers Cherwell pulled out the steps to help and managed to send a carer three times a day. Each visit involved cleaning Mum, changing pads and working with my sister or me to turn her and make her comfortable - not an easy job as my sister and I are untrained! They did this cheerfully and respectfully and each time left m mother comfortable and happy.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Satisfactory and flexible service.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Since leaving hospital care I have found the service extremely helpful in order for me to regain confidence to live independently with support from the care team. All of the carers have been polite, punctual and friendly. I look forward to chatting with them in the mornings. My daughters feel reassured and are very appreciative of the care support given knowing that I am safe and secure from the service.

How likely would you be to recommend LifeCarers Cherwell? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Clare Dewbury, Employment Manager at LifeCarers Cherwell responded to this review on 16 May 2017:

Thank you for your review. We will share your kind words with your care team.

I get on with all the carers, some are much better than others and it would be nice if I could have the same one. I do appreciate their help.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I could not be happier with the service I get from Lifecarers. One cannot compromise on perfection. I need my carers. I am treated with such dignity and respect always. Without their support, I would not be able to live in my home.
I filled this review out myself and have not told my carer. They know how highly I think of them.
My doctor recommended them to me.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Clare Dewbury, Employment Manager at LifeCarers Cherwell responded to this review on 31 Jan 2017:

We're delighted to hear you are enjoying your carers' visits. Thank you for your kind words.

LifeCarers looked after my mother for 9 months before she had to go into a care home. Mum had been very unwilling to have carers in, but within a fortnight was praising staff for their friendliness, willingness to do whatever was required and their kindness in a crisis eg. a fall or digestive upset. Mum had been lonely before but very much enjoyed talking to the carers. My brothers and I all live some distance away so were delighted that mum's loneliness and physical care were solved. (Unfortunately mum's health deteriorated, she is 97) and after a bad fall, she has had to go into permanent care.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Clare Dewbury, Employment Manager at LifeCarers Cherwell responded to this review on 07 Dec 2016:

Thank you for your lovely feedback, we will ensure your comments are passed on to our carers. We're glad to have helped extend your Mother's independence and wish you all well for the future.

Excellent care was provided for my wife during March till October 2016 in every aspect.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent carers, compassionate, caring, looked after mum and stepfather for quite a few years. Unfortunately, mum needed double carer calls and this could not be funded any longer so we decided to go with another agency due to cost effectiveness beyond our control really. We will miss you all, you have been part of our family in so many, many ways, thank you for your kindness and care provided to our most valuable possessions, our parents.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother received care at her home in Norfolk but when staying with us in Oxfordshire (usually for a number of weeks each year) she received care visits from LifeCarers Cherwell. The quality of this care has been exemplary. Each and every one of the carers has been highly professional and has provided excellent care. Thye have alway been understanding of my mother's needs, patient, conscientious and thorough in every aspect of their work. I cannot praise them enough and they have always treated my mother with the utmost dignity and respect. Sadly my mother passed away two weeks ago but was always highly appreciative of the service that LifeCarers Cherwell provided.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Clare Dewbury, Employment Manager at LifeCarers Cherwell responded to this review on 26 Oct 2016:

Thank you for your kind words at what must be a difficult time for your family. Our carers will be glad to know they helped make life a little easier. We will be sure to share your comments with your care team.

LifeCarers were professional, compassionate, kind and efficient when caring for dad and mum. We were never once let down and relied on them completely.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Clare Dewbury, Employment Manager at LifeCarers Cherwell responded to this review on 26 Oct 2016:

Thank you for your lovely words, it means so much to know our carers made a difference to your family. We will ensure your comments are shared your families' care team.

My mother had no issues with the carers themselves, but was unhappy about the rota's, having multiple visits per day, many of the carers crossed over their timings, leaving her without a visit for many hours, particularly difficult when there is nobody around to help her take medication, a crucial task. One of the most important things to keep her mobile and able to function. We now have a live in carer through another company. She is however, very grateful for the care the staff provided.

How likely would you be to recommend LifeCarers Cherwell? Neither Unlikely or Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

A Dobson, Care Advisor at LifeCarers Cherwell responded to this review on 24 May 2016:

Thank you for your review. We do find it challenging for clients who have a lot of visits per day to get them spaced well. This is something that we are constantly looking into to improve this situation.

Not happy about times being changed and having new people. Not happy about office telling me about change in times. In time.
They still have enough staff to rotate without sending new ones. Please look after the carers you have so they know how good they are, we don't want to lose them.

How likely would you be to recommend LifeCarers Cherwell? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Staff: Poor

Care / Support: Excellent

Management: Poor

Treated with Dignity: Excellent

Value for Money: Poor

Carers are efficient and pleasant to deal with, service satisfactory overall.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Good

The carer has been my S.C.W for over two years now, he assists me with various tasks around the house, he makes my meals on a Monday. Assists to make my bed and hang up my washing and taken out my rubbish. For me is helpful, punctual and honest and treats me with dignity and respect. He gets me out for a walk on Monday for two hours and i look forward to his visits as i have learning disabilities.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been thrilled with LifeCarers Banbury. They have listened and understood my father's needs. The lady who i deal with on day to day basis has been extremely helpful in ensuring that dad has as few carers as possible and when he gets on with certain carers she has always endeavored to accommodate the rota to include as many visits for the preferred carers as possible. My father is extremely happy with the service LifeCarers Banbury provide and i would have no hesitation in recommending your company.

How likely would you be to recommend LifeCarers Cherwell? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

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Awards / Recognitions

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Job Vacancies

Staff Profiles

Amanda

Amanda Dobson

Job Title: Care Advisor

Joined: 2015

Description:

I have worked in the care industry for many years and have had management roles in both Domiciliary Care and Residential care. I have NVQs to level 5 in Health & Social care and in 2012 was proud to achieve a degree in Health & Social care at Oxford Brooks University. My role here as Care Advisor at LifeCarers is unique in the care industry; enabling me to support all of our clients in different ways. I source and visit groups and events so that I can share with our clients what is in our area and take them to the first meeting if required. I also research services and other professionals that are available and share all this knowledge with clients as they need it. “Joining the dots” is how I describe my role. I am passionate about making this chapter in people’s lives as full as possible sharing and driving our company’s holistic philosophy of being as mentally, physically and social active as possible.

Marta

Marta Wutke

Job Title: Registered Branch Manager

Joined: 2007

Description:

I moved to England from Poland 15 years ago to start my career in the care industry. I started working firstly with children and did this whilst my daughter was small. I moved into the elder care industry in 2007 starting at LifeCarers as a Carer and working my way up to becoming the Manager of our Banbury branch. I have NVQ levels 2 & 3 in Health & Social Care and Management and I am currently working on my QCF level 5 in Leadership and Management. I am passionate about my role as the Manager of LifeCarers, I like to make a difference to our client’s lives making them feel important, safe and supported by a team of happy Carers who are passionate about their jobs making that difference.