Prestige Nursing & Care (Banbury)

1 White Lion Walk, Banbury OX16 5UD
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8.9 48 Reviews
  • Prestige Nursing & Care (Banbury), Banbury
Prestige Nursing & Care provides high quality, personalised and expert home care services for adults that can evolve with the changing needs of those they care for.

They specialise in supporting expert care-at-home service, maintaining a highly trained compassionate team of staff who are fully committed to protecting the dignity and well-being of each client.

The business has shown effectiveness in helping people with care needs feel more independent, with care packages tailored to a range of social, domestic and personal care prerogatives. At Prestige Nursing & Care, they provide care at home from a 30 min visit to as many hours /visits as you require through the day. For those who have complex needs, hourly home care can be provided over a 24-hour period. Their care is focused on improving the health and well-being of their clients, all in the safety and comfort of the place people love most, their own home.

Clients who source Prestige Nursing & Care' services include people with mobility issues, Dementia, Stroke, Spinal injuries, as well as end of life care and many who require assistance while recovering from illness.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Person in charge

  • Marta Wutke (Registered Branch Manager)

Prestige Nursing & Care (Banbury) Reviews (48)

8.9

Prestige Nursing & Care (Banbury) has a Review Score of 8.9 (8.882) out of 10, based on 3 reviews in the last 2 years.
Over all time Prestige Nursing & Care (Banbury) has 48 reviews.

Overall Experience
  • 35
  • 13
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Date Published
  • 48
  • 3
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  • 3
  • 45
Reviewer Connection to Prestige Nursing & Care (Banbury)
  • 15
  • 12
  • 8
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 48, showing 41-48
Review from Hilary A (Daughter of Client) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
LifeCarers looked after my mother for 9 months before she had to go into a care home. Mum had been very unwilling to have carers in, but within a fortnight was praising staff for their friendliness, willingness to do whatever was required and their kindness in a crisis eg. a fall or digestive upset.
Mum had been lonely before but very much enjoyed talking to the carers. My brothers and I all live some distance away so were delighted that mum's loneliness and physical care were solved. (Unfortunately mum's health deteriorated, she is 97) and after a bad fall, she has had to go into permanent care.
Reply from Clare Dewbury, Employment Manager at Prestige Nursing & Care (Banbury)

Thank you for your lovely feedback, we will ensure your comments are passed on to our carers. We're glad to have helped extend your Mother's independence and wish you all well for the future.

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Review from David D (Husband of Client) published on 6 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care was provided for my wife during March till October 2016 in every aspect.
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Review from Marcia S (Daughter of Client) published on 4 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent carers, compassionate, caring, looked after mum and stepfather for quite a few years. Unfortunately, mum needed double carer calls and this could not be funded any longer so we decided to go with another agency due to cost effectiveness beyond our control really. We will miss you all, you
have been part of our family in so many, many ways, thank you for your kindness and care provided to our most valuable possessions, our parents.
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Review from Victoria L (Daughter of Client) published on 24 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had no issues with the carers themselves, but was unhappy about the rota's, having multiple visits per day, many of the carers crossed over their timings, leaving her without a visit for many hours, particularly difficult when there is nobody around to help her take medication, a crucial task.
One of the most important things to keep her mobile and able to function. We now have a live in carer through another company. She is however, very grateful for the care the staff provided.
Reply from A Dobson, Care Advisor at Prestige Nursing & Care (Banbury)

Thank you for your review. We do find it challenging for clients who have a lot of visits per day to get them spaced well. This is something that we are constantly looking into to improve this situation.

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Review from T M (Client) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Not happy about times being changed and having new people. Not happy about office telling me about change in times. In time.
They still have enough staff to rotate without sending new ones. Please look after the carers you have so they know how good they are, we don't want to lose them.
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Review from S C (Client) published on 29 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer has been my S.C.W for over two years now, he assists me with various tasks around the house, he makes my meals on a Monday. Assists to make my bed and hang up my washing and taken out my rubbish. For me is helpful, punctual and honest and treats me with dignity and respect. He gets me out
for a walk on Monday for two hours and i look forward to his visits as i have learning disabilities.
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Review from Veronica T (Client) published on 18 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are efficient and pleasant to deal with, service satisfactory overall.
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Review from David A (Daughter of Client) published on 18 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been thrilled with LifeCarers Banbury. They have listened and understood my father's needs. The lady who i deal with on day to day basis has been extremely helpful in ensuring that dad has as few carers as possible and when he gets on with certain carers she has always endeavored to accommodate
the rota to include as many visits for the preferred carers as possible. My father is extremely happy with the service LifeCarers Banbury provide and i would have no hesitation in recommending your company.
  • Staff
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Current Review Score: 8.9 (8.882)

Overview of Review Score

The Review Score of 8.9 (8.882) out of 10 for Prestige Nursing & Care (Banbury) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.882 for Prestige Nursing & Care (Banbury) is calculated as follows: ( (15 Excellents x 5) + (2 Goods x 4) ) ÷ 17 Ratings = 4.882
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Banbury) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Marta

Marta Wutke

Job Title: Registered Branch Manager Joined: 2008

I have worked for Prestige Nursing & Care in Banbury since 2008. I joined as a carer and have continually been committed to developing my skills and expertise in the care sector which I find extremely rewarding and has led to me now being the manager for Banbury.


Since working at Prestige I have constantly developed my skills and qualifications and am proud to have achieved NVQ levels 2 & 3 in Health & Social Care and Management and QCF Level 5 Diploma in Leadership and Management for Health and Social Care and Children and Young’s People Services.


I am passionate about my role and making a difference in our client’s and their families' lives making sure they feel important and safe. I support our team of carers to ensure they are happy and fulfilled. We all share the same passion for the work we do at Prestige and together as a team we deliver the absolute best care and service to our clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Banbury) to verify any information. View our terms and conditions. Prestige Nursing & Care (Banbury) has an Enhanced Service - more info.