Care Force Ltd

Holland House, 12a High Street, Bromsgrove B61 8HQ
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9.2 71 Reviews
  • Care Force Ltd, Bromsgrove
Care Force specialise in a versatile range of professional home help, helping clients to maintain their security and independence, at the same time as tailoring any domiciliary support to suit specific care needs.

Live-in care is available for more extensive requirements, while care workers are keen to maximise the potential of each home to support quality of life. Support plans are put together through in-depth discussion and collaboration.

A rigorous recruitment and selection programme keeps standards high, with a 12-week induction programme in place to make sure new caregivers are well-informed on how to achieve their potential.

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Care Provided by Care Force Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Coates (Registered Manager)

Funding & Fees Guide for Care Force Ltd

  • Prices

  • Our hourly rates begin from £26.21 an hour for domiciliary care and our live in rates are based on the complexity of needs of the individual.

  • Our price depends on the level of service required and we do our best to work within your budget.


    We undertake a full assessment prior to giving you a confirmed fee guide. Our hourly rate varies depending on the level of service required.

Care Force Ltd Reviews (71)

Total of 71, showing 1-20
9.2

Care Force Ltd has a Review Score of 9.2 (9.233) out of 10, based on 5 reviews in the last 2 years. Over all time Care Force Ltd has 71 reviews.

Overall Experience

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  • 15
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Date Published

71
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66

Review from Brian R (Husband of Client) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems at all.

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Review from Beryl B (Client) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with them all, very helpful.

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Review from M M (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with all the girls and teams who work in my flat. They give a lot of dignity. I am not a well man. They work hard and I'm happy. It's not easy for me so I'm very grateful. I feel better for them working to help me and they do. I'm very grateful. They are nice, considerate, hardworking
and kind.

Reply from Michelle Coates, Care Manager at Care Force Ltd

Thank you for your feedback, I am happy to hear that you are benefiting from our services.


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Review from Kevin K (Client) assisted by family/friend published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are brilliant at coming and doing my care. They do all and more of what I need to be done. They make sure I am well provided for and are always kind and friendly.

Reply from Michelle Coates, Care Manager at Care Force Ltd

Thank you for your feedback and I'm glad to hear that you are happy with the service we provide.


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Review from P P (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you for the excellent care I receive. It is very reassuring during difficult times. Also, the cares are kindness itself. Many thanks.

Reply from Michelle Coates, Care Manager at Care Force Ltd

I'm glad you are benefiting from the service we provide.


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Review from Patricia W (Sister of Client) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother had care provided for over two years. During that time, his health deteriorated but the care provided catered for his growing needs. The staff were friendly, respectful and kind. I felt my brother was in "good hands" throughout this time. I would certainly have no hesitation in recommending
Care Force Ltd.

Reply from Michelle Coates, Care Manager at Care Force Ltd

Thank you for your kind feedback, it is always a priority to provide the level of care that our service users need at any given time and I am glad to hear that our service helped both your brother and yourself.


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Review from David B (Son of Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am writing this to extend my thanks and best wishes to Care Force for the care and support that all the team have extended towards my father. Nothing has been too much trouble and the team of both office and visiting support staff during my father’s recovery from both falls and other challenges has
been excellent. In general, the response time for change of instructions has been excellent and I have appreciated very much the fact that you can call, speak to the same management staff and they know you by name and client information which I find to be excellent, thank you. All in all, an excellent and reliable service which extends above and beyond just providing practical care, thank you. The team continue to be supportive, great communicators and in every way possible and helpful, their number one mission is to provide the best possible care to their clients. I have met a number of their care workers and they are friendly, professional and extremely warm and friendly, almost family.

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Review from J P (Daughter of Client) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Without Care Force, my mom would be in a care home which she does not want and I would not have peace of mind knowing she is being looked after well.

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Review from R S (Client) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful as I can't do things for myself. Most carers are pleasant and obliging. Will feed me, do shopping, get papers and even do practical things sometimes e.g. the carer put up new curtains/changing lightbulbs/ tightening plug on fan heater. The manager will change time if I request an earlier
time slot. Company during the days during lockdown as I don't see a soul.

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Review from M P (Client) assisted by family/friend published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent and caring service.

Reply from Michelle Coates, Care Manager at Care Force Ltd

The person being cared for is always the central focus of our care and that to us is the most important aspect. Thank you for your kind comments.


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Review from David H (Son of Client) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care requirements for my elderly mother changed dramatically and very quickly during December 2021. Care Force responded immediately and have put in place a support package to meet her changed needs. All of the people who have been involved have been professional, helpful, compassionate and sensitive
to her requirements. The ease of dealing with them was certainly helpful in making a difficult situation less stressful. I have no hesitation in recommending their services.

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Review from Jane A (Daughter of Client) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that look after my elderly mum, who has Alzheimer's, have been very patient, caring and compassionate. They engage in conversation and make her laugh, keeping her spirits up. They go above and beyond and have given me some helpful tips to make her life more fulfilling. I'm so very grateful
to have their expertise and support and wouldn't hesitate to recommend them.

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Review from M J (Daughter of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and efficient team in the office and when providing care for my mother at her home. Always professional, interested and work closely with us as a family to keep our mother safe. No concerns whatsoever. We know we can always ask for their support.

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Review from Emma A (Daughter of Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Force have been helping my mother since 2020. They are all kind, caring, professional, helpful, reliable, kind and supportive. Communication is excellent, care is excellent
It's easy to concentrate on the client but Care Force equally support my dad as her main carer.
I cannot fault them in any
way. Absolutely brilliant. Thanks to all the staff, we are very grateful.

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Review from Ann V (Daughter of Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Care Force for a number of years for first my father, then my mother. Great carers, always helpful and gentle with them.
Mom could be a little difficult at times but the ladies were always very good with her.

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Review from K T (Daughter of Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has needed more care over the last few months, and Care Force have responded often at short notice to any changes that are required. One lady, in particular, has always been so helpful in organising changes to Mum's care plan. The carers have always been helpful and accommodating to Mums needs.

Reply from Joanne Jacobs, Service Co-ordinator at Care Force Ltd

We understand that times need to change and often at short notice and where we can we will always be flexible in facilitating the change. The person being cared for is always the central focus of our care and that to us is the most important aspect. Thank you for your kind comments.


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Review from A D (Daughter of Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are all very pleasant and helpful. They are very good with my parents, and in particular, with my father, who is showered regularly. They also do breakfast, lunches and evening meals for them. They chat with my mother and also engage with my father, who has dementia. He may only say 'ye'
or 'no' in reply to a question, but it means a lot to him, and will always smile and say thank you to the carers.

Reply from Joanne Jacobs, Service Co-ordinator at Care Force Ltd

Thank you so much for your response. Our aim is always to be efficient and effective carers, and always have the "person" at the heart of any care given. Kindness is paramount to us!


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Review from Paul C (Son of Client) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother started in July 2020 with the carer going into her home once a day, which, after two months, changed to twice a day. Since the end of October, this has been four times a day.
The care she has received has been excellent and is helping to keep her at home during these difficult times. We are
very pleased with all the carers who are helping her.

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Review from Lisa M (Daughter of Client) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad received care from various care providers during his stay at his bungalow. I have to say Care Force was definitely exemplary, I would recommend them as a firm to anyone I knew needed help. A personal thank you for me and my sister isn't enough to describe how wonderful they have all been in
caring for our Dad. Forever grateful.

Reply from Joanne Jacobs, Service Co-Ordinator at Care Force Ltd

It was our pleasure, we aim to care and treat each service user as an extension of our own family.


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Review from N P (Son of Client) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent, flexible service with friendly and helpful staff.

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Current Review Score: 9.2 (9.233)

Overview of Review Score

The Review Score of 9.2 (9.233) out of 10 for Care Force Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Care Force Ltd is calculated as follows: ( (22 Excellents x 5) + (8 Goods x 4) ) ÷ 30 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Force Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (2)

Michelle

Michelle Coates

Job Title: Registered Care Manager

I began my carer at Care Force in 1998, as a carer while studying at University. I left Care Force in 2007 and worked across a number of fields including public health and the local council but mainly within the Housing sector. I worked with a range of specialised and vulnerable client groups including young people, women and men escaping domestic abuse and homeless adults.


After 10 years I decided on a career change and following redundancy I took a year off and decided to return to care. I came back to the care Force as a carer in April 2014 and became the Care Coordinator in August of the same year, when the new role was created.


In January 2020 I became the registered manager. I was born and raised in Bromsgrove and understand the needs of the local community. I am extremely proud of the team at Care Force and we all are committed to providing the best service we can for our service users.


Michelle

Michelle Finglas

Job Title: Administrator

Before joining Care Force I worked as a recruitment consultant for 13 years working alongside Birmingham Children’s’ Trust coordinating supervised contact for foster children and their birth families and prior to that I worked as an office manager for Allied Carpets for 20 years working across the West Midlands.”


2 grown-up children and my lovely dog Toby


Frequently Asked Questions about Care Force Ltd

What Type of Services does Care Force Ltd offer?

Care Force Ltd offers Home Care.

How many Carers does Care Force Ltd employ?

Care Force Ltd employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Force Ltd to verify any information. View our terms and conditions. Care Force Ltd has an Enhanced Service – more info.