Care Force

Holland House, 12a High Street, Bromsgrove B61 8HQ

Care Force specialise in a versatile range of professional home help, helping clients to maintain their security and independence, at the same time as tailoring any domiciliary support to suit specific care needs.

Live-in care is available for more extensive requirements, while care workers are keen to maximise the potential of each home to support quality of life. Support plans are put together through in-depth discussion and collaboration.

A rigorous recruitment and selection programme keeps standards high, with a 12-week induction programme in place to make sure new caregivers are well-informed on how to achieve their potential.

Owner : Care Force Ltd

Person in charge: Susan Ann Bradshaw (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 60

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Directions: Please call the office for directions

Visiting: The office is open 8.30 - 17.00 Monday to Friday

Parking: Private car park in front of office

Latest Care Quality Commission* Report on Care Force: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Care Force is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Care Force in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.665 for Care Force is calculated as follows: ( (112 Excellents x 5) + (34 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 155 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Care Force is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Care Force has a Review Score of 9.7 (9.665) from 26 Reviews

Average Ratings

  • Excellent
    19
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Care Force?

  • Extremely LIKELY
    20
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Care Force

  • Client / Service User
    12
  • Daughter of Client/Service User
    10
  • Wife of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    1
  • Nephew of Client/Service User
    1
  • more

Care Force have looked after both my mother and my auntie and have always delivered a high standard of care. The carers were always smart, courteous and helpful. They were professional and efficient. I would recommend Care Force to anybody in need of care.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   5 out of 5

The service is excellent and all the carers are very polite, clean and tidy and respect my wishes. In the bad weather, those on duty all braved the elements and turned up smiling. As quoted in the papers, they all deserve a medal.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   4.2 out of 5

Very happy. Carers are fantastic. I could not live now without them.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   5 out of 5

Pleased with the service, very much appreciated. Thank you.

How likely would you be to recommend Care Force? Likely

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Average Rating:   5 out of 5

We have used this care provider for 4 1/2 years and generally have found the care to be good. Staff always polite. During the recent bad weather, they have supplied care and made sure someone turned up which we were very grateful of. Any issues have always been dealt with on both sides.

How likely would you be to recommend Care Force? Likely

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Average Rating:   4.5 out of 5

During my time with Care Force I have received excellent care on the whole. Carers are friendly, efficient, giving me the care that I need. I can always ask for extra if I need it. It is always a pleasure when they arrive for a call. Health and hygiene always used.

How likely would you be to recommend Care Force? Likely

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Average Rating:   4.8 out of 5

I find all the girls helpful and capable and willing to help me in everything I ask.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   5 out of 5

My parents have 24-hour care provide by a team of carers from Care Force. All the team members are excellent, professional, friendly, thoughtful and kind. They treat my parents with respect and dignity and provide not only high-quality care but also companionship. They recognise that it is important to have a sense of humour and then laughter can sometimes be the best medicine. The carers work well as a team and support each other, which is very important as they do a tough job.
The care manager, especially, is fantastic. She manages the care team with sensitivity and good humour, provides back up care herself and ensures problems are resolved quickly and efficiently. She is also extremely good as are the care team at liaising with family members.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   4.8 out of 5

Very pleased with all the care I have received.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   4.8 out of 5

Care Force have been providing care for my mother for over 4 years now and during this time the care has just got better and better. Continuity of care and recognised carers, familiar to my mother's needs have been exceptional and these things are hugely important to both my parents.
The standard of care is wonderful and any needs or concerns we have are dealt with quickly and efficiently. Care Force is a credit to the difficult area of care support!

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   4.8 out of 5

Carers are always smart and friendly and the care I receive is of a high standard. I am extremely satisfied with the care Care Force provide. I would not want to live without them. I would recommend this company to anyone needing care.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   5 out of 5

Nothing is too much trouble to do.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   5 out of 5

I always found the carers to be kind and thoughtful and professional. I found it very easy to communicate with office staff and they were always pro-active to accommodate any changes to the needs of my mother-in-law. My mother-in-law enjoys meeting and getting to know the carers and always pleased with the service she received. I would definitely recommend Care Force and thank you for the time we used you

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   5 out of 5

I have been delighted with everyone who has visited and helped me.
Nothing is too much trouble and always done with a smile.
Most polite and kind.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   5 out of 5

So far, allowing for the different ways people work, I am content with the service provided by Care Force.

How likely would you be to recommend Care Force? Likely

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Average Rating:   3.3 out of 5

The Care Force team were great. The carers were compassionate and caring and they treated mum with dignity and respect. The management team were very professional and responded to changes to the care plan very promptly. They provided extra cover at short notice several times and dealt with cancellations efficiently.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   4.3 out of 5

My mother was looked after by Care Force over many months during deterioration of her condition. Carers got to know mum and made efforts to please her and were always very caring. They provided competent, experienced staff. Care Force made themselves available, sometimes at very short notice and at the end of her life, one or two of the staff acted above and beyond the call of duty. I have no hesitation in recommending Care Force as care providers.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   4.3 out of 5

Every carer arrived on time (8.05am).
They were all very pleasant but very professional.
Without them, I could not have coped.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   5 out of 5

This was the second time I used Care Force simply because I was completely satisfied with their care the first time in 2016. All of the carers who came to me were very helpful and caring. Bright and cheerful they did all I asked of them in a pleasant manner and contributed to my getting well again. Should I need help in the future I would not hesitate to call Care Force.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   5 out of 5

Caring people came every day. It was a happy environment to be in. Carers were very caring people. I was happy.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   4.5 out of 5

Throughout the past 4 1/2 years approximately, I have been very happy with Care Force, being able to speak to the office staff during the week and weekends with any problems or concerns about my mother, throughout giving me support.

The carers, who myself and my husband have met have all been lovely, doing a different job, making Mum feel secure and safe while she was at home, spending time to chat to her while carrying out their tasks.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   4.3 out of 5

Staff very friendly and helpful.

How likely would you be to recommend Care Force? Likely

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Average Rating:   4 out of 5

I cannot fault the service given to my mother, whilst I went on a fortnight's holiday. I have since booked carers to come in night and morning to attend Mom. She has been quite happy about this. Previously she would not have anybody else to attend her only myself which meant I was looking after her 24/7.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   5 out of 5

My husband needed support during the time he spent with your care assistants. He thoroughly enjoyed their company and how they responded to the need to show them how to play golf in our hallway. He also appreciated the carer who was able to gain his confidence and allowed my husband to talk to her.

I personally have appreciated their support as my husband could sometimes be difficult to care for and I needed to have time for myself. Many thanks.

How likely would you be to recommend Care Force? Likely

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Average Rating:   3.8 out of 5

We have been using Care Force Ltd since February 2007 to provide care for my mother who died in February 2016, she had alzheimer's for many years. During that time, most of her carers were honest, competent and pleasant, care plans were updated regularly to take account of my mothers changing needs and generally those were adhered to.

In the last few years, my mother became more frail and less mobile, and she had excellent care from a small number of very good carers and the continuity was effective and much appreciated. Over the years, if we did have any issues or concerns we felt comfortable enough to phone the agency office to discuss these and obtain resolution.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   4.8 out of 5

Very professional team from management through to front line carers.
Flexibility around calls very good.
Friendly faces at all times.
Follow up checks very thorougher.
Should have engaged with Care Force much sooner.

How likely would you be to recommend Care Force? Extremely Likely

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Average Rating:   4.7 out of 5

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April 2018

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