Care Wyvern
Care Wyvern
Care Wyvern

Care Wyvern offers individuals the affordable home care they need to live independently.

The provider aims to prevent clients having to move into residential accommodation by enabling them to safely remain in their own environment and benefit from their own home comforts.

Caring staff offer friendship, meet specialist care needs such as personal care as well as providing help with daily tasks such as shopping, cleaning and cooking.

Care Wyvern can make ad hoc or regular visits and can offer 24 hour care depending on the needs of clients.

The organisation understands that there really no such thing as a typical care package because each one is specifically tailored to meet the needs of the individual client.

Consistency of care works best for both client and carer to enable both parties to get to know one another and their routines.

Care Wyvern aims to keep the number of carers visiting a client to the minimum.

Owner : EsKe Ltd

Person in charge: Tina East (Care & Operations Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Staff Languages (other than English): Bulgarian, French, Romanian, Zulu

Fees Guide: £19.50 - £22.40

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Parking: There is paid parking behind the office on Wood Street.

Latest Care Quality Commission* Report on Care Wyvern: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.1 Care Wyvern has a Review Score of 9.1 (9.104)

The Review Score of 9.1 (maximum of 10) for Care Wyvern is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Care Wyvern in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.604 for Care Wyvern is calculated as follows: ( (29 Excellents x 5) + (19 Goods x 4) ) ÷ 48 Ratings = 4.604

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Care Wyvern is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Care Wyvern?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Care Wyvern

  • Client / Service User
    4
  • Daughter of Client/Service User
    3
  • Sister of Client/Service User
    1

If it wasn't for Care Wyvern caring for me, during the past six years, I felt I wouldn't be on this earth anymore - I do enjoy living. I'm a golden oldy (81-years-old) and love every minute of my life.

How likely would you be to recommend Care Wyvern? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Tina East, Care and Operations Manager at Care Wyvern responded to this review on 05 Apr 2017:

Thank you, for your lovely feedback. Our carers enjoy coming to see and support you.

I would like to compliment Care Wyvern as they are motivational and have helped me, as previously I used to feel scared but they will give me time to talk and have discussed with me thought patterns, changing the way I think into a positive and achieving attitude.
Care Wyvern are very caring and they make me feel wanted and they are very helpful when I am ill, which is the time when I really need them.
They are more motivated to help when I am sick. I think the world of Care Wyvern.

How likely would you be to recommend Care Wyvern? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Tina East, Care and Operations Manager at Care Wyvern responded to this review on 08 Feb 2017:

Thank you for your very kind comments about our organisation and care team. We are glad we can make such a difference for you.

The field supervisor met me and my dad at a time to suit us in the evening. All our needs were noted and she was caring and professional. The carers were kind and I felt safe leaving my dad alone in his house with them. Thank you

How likely would you be to recommend Care Wyvern? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Tina East, Care and Operations Manager at Care Wyvern responded to this review on 09 Jan 2017:

Thank you for your very kind feedback.

Professional yet loving care. Liaised well with the family.

How likely would you be to recommend Care Wyvern? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Tina East, Care and Operations Manager at Care Wyvern responded to this review on 25 Nov 2016:

Thank you for you lovely feedback. Kindest regards Care Wyvern.

The carers who come and prepare food and talk to my mother are all very kind, caring and professional. They leave a note of what has happened during their call, so I can see when I come in if anything unusual happened and how my mother was. The supervisors are very helpful and supportive and rectify any problems quickly. My mother has dementia and is treated with great respect and gentleness by all the staff. I feel confident that she is in safe hands with them and that they will contact me if there's anything to do with my mother's care that I need to be made aware of.

How likely would you be to recommend Care Wyvern? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Tina East, Care and Operations Manager at Care Wyvern responded to this review on 20 Sep 2016:

Thank you for your kind comments regarding our staff team.

Have had first class help from my carer. Sorry to say goodbye to her.

How likely would you be to recommend Care Wyvern? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Tina East, Care and Operations Manager at Care Wyvern responded to this review on 30 Aug 2016:

Thank you for your kind comments.

I was completely satisfied with the carers who came to me over five days. They were punctual, polite and caring.

How likely would you be to recommend Care Wyvern? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Tina East, Care and Operations Manager at Care Wyvern responded to this review on 22 Aug 2016:

Thank you for your positive feedback - the Care Wyvern team.

The management staff are polite, approachable, helpful and any concerns noted. The care staff are well trained and caring and treat clients with dignity. Leading us to the death of my father, Care Wyvern staff were supportive, understanding and willing to adapt to the changing needs and medication requirements he had. They are also supportive and encouraging to my mother who is a dementia sufferer and I want the care staff she has come attached to, to continue to deliver personal care to her in her widowhood.

How likely would you be to recommend Care Wyvern? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Tina East, Care and Operations Managers at Care Wyvern responded to this review on 22 Aug 2016:

Thank you for the positive review.

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Awards / Recognitions

April 2017

Excellence in Leadership

Recipient: Care Wyvern

Date: Friday 07 Apr 2017

more details

March 2017

Outstanding Ancillary Worker

Recipient: Care Wyvern

Date: Thursday 09 Mar 2017

more details

Job Vacancies

Staff Profiles

Ru

Ru Newman

Job Title: Managing Director

Joined: 1998

Description:

Ru is Managing Director and acquired the business in early 2003 after enjoying a 20-year career in the Advertising Industry.
In addition to running the business, Ru is also Chair of the Somerset Home Care Providers Forum, a group that represents independent home care providers in the county offering a link between its membership and the Local Authority and other industry bodies.
Ru is a keen sportsman and boasts about being (probably) the world’s tallest wicketkeeper and (allegedly) the world’s worst goalkeeper (now retired). He coaches his son’s football team, enjoys cycling and is a lifelong fan of both Bristol City and Gloucestershire CCC. He is a keen music fan enjoying a wide range of eclectic music

Kerry

Kerry Newman

Job Title: Director

Joined: 2003

Description:

Kerry is a Director of Care Wyvern with responsibility for the training of all staff. She has successfully completed a PETTL qualification and is involved in shaping training policies for home care providers across the county.

She is a keen sportswoman and as well as playing Volleyball in the National League she coaches young players at Taunton Volleyball Club. She enjoys swimming, reading, jazz music and walking her dog on the Quantocks.

Tina

Tina East

Job Title: Care & Operations Manager

Joined: 2013

Description:

Tina is Care Wyvern’s Care & Operations Manager.
Tina has recently been awarded the Excellence in Leadership award by Care Focus South West.

Prior to joining Care Wyvern, Tina experienced 17 years working for a large local care provider, with most of this time spent in different Management roles.

Away from her day job Tina is a dab hand at arts and crafts and is both a keen reader and traveller. She is also a fast improving in Latin & Ballroom Dancer.

Dianne

Dianne Palfrey

Job Title: Senior Care Coordinator

Joined: 2010

Description:

Dianne joined Care Wyvern's office team as Administrator in 2010 from another local care provider and grew into the role so well that she was promoted to the role of care coordinator.

She is a Minion loving, Science Geek, and avid Concertgoer, spending much of her free time with her two French Bulldogs, Ronnie, and Reggie.

Jemma

Jemma Stoodley

Job Title: Care Coordiantor/Administrator

Joined: 2016

Description:

Jemma worked with Care Wyvern as a Field Care Supervisor before so brings experience and sound knowledge to her new role.

Jemma plays a key role in Moving and handling training within our Staff Inductions and when updating current staff. She is passionate about safe and correct procedures, always going that extra mile when she knows a client would benefit from a special piece of equipment or when a carer would benefit from specific training.
In her free time, Jemma likes to read and has an interest in the Titanic and Zombies.

Emma

Emma Symonds

Job Title: Business Development

Joined: 2016

Description:

Emma rejoins our team as Business Development Officer, after a few years away with her daughter. Emma will be managing recruitment and social media within Care Wyvern.

In her spare time, Emma is a cake designer, enjoys crochet, audio books and spending time with her two children, Justice and Sophia and husband, Dave.