Care Wyvern

Yarde Place, Taunton, TA1 1UR

Care Wyvern offers individuals the affordable home care they need to live independently.

The provider aims to prevent clients having to move into residential accommodation by enabling them to safely remain in their own environment and benefit from their own home comforts.

Caring staff offer friendship, meet specialist care needs such as personal care as well as providing help with daily tasks such as shopping, cleaning and cooking.

Care Wyvern can make ad hoc or regular visits and can offer 24 hour care depending on the needs of clients.

The organisation understands that there really no such thing as a typical care package because each one is specifically tailored to meet the needs of the individual client.

Consistency of care works best for both client and carer to enable both parties to get to know one another and their routines.

Care Wyvern aims to keep the number of carers visiting a client to the minimum.

Owner : EsKe Ltd

Person in charge: Tina East (Care & Operations Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Staff Languages (other than English): Bulgarian, French, Portuguese, Romanian

Fees Guide: £19.50 - £22.40

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Parking: There is paid parking behind the office on Wood Street.

Latest Care Quality Commission* Report on Care Wyvern: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Care Wyvern is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Care Wyvern in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.683 for Care Wyvern is calculated as follows: ( (56 Excellents x 5) + (26 Goods x 4) ) ÷ 82 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Care Wyvern is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Care Wyvern has a Review Score of 9.7 (9.683) from 14 Reviews

Average Ratings

  • Excellent
    10
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Care Wyvern?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Care Wyvern

  • Client / Service User
    6
  • Daughter of Client/Service User
    4
  • Husband of Client/Service User
    1
  • Sister of Client/Service User
    1
  • Son of Client/Service User
    1
  • more

The service my husband has received has been on the whole good.

How likely would you be to recommend Care Wyvern? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Tina East, Care and Operations Manager at Care Wyvern responded to this review on 15 Feb 2018:

Thank you for your very kind comments, they are really appreciated.

We found all the carers extremely kind and caring - all punctual and a delight to deal with. Thank you to them all.

How likely would you be to recommend Care Wyvern? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Tina East, Care and Operations Management at Care Wyvern responded to this review on 15 Feb 2018:

Thank you for your very kind comments, they are really appreciated.

All the ladies are very kind and helpful even though they are very busy, they always have time for me.

How likely would you be to recommend Care Wyvern? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Average Rating:   5 out of 5

Emma Symonds, Business Development at Care Wyvern responded to this review on 14 Feb 2018:

Thnak you for taking the time to leave this lovely review. We really value the feedback. Kindest Regards, The Care Wyvern Team.

It has been noted by both myself and my brother and sister that Care Wyvern are extremely caring, very professional and excellent to deal with. Well done Care Wyvern!

How likely would you be to recommend Care Wyvern? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Tina East, Care and Operations Manger at Care Wyvern responded to this review on 15 Jan 2018:

Thank you for your very kind feedback, it is much appreciated by the care team.

Staff are always courteous, conscientious and considerate towards their client and client's family. They want to do their best to meet the client's needs and are clearly dedicated to their tasks. We've used Care Wyvern for almost 3 years having never previously had any experience of care companies, and would gladly recommend them to others.

How likely would you be to recommend Care Wyvern? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Tina East, Care and Operations Manager at Care Wyvern responded to this review on 08 Jan 2018:

Thank you very much for your kind comments.

Happy with the majority of contact with Care Wyvern admin at times could do with improvement ie a simple phone call.

How likely would you be to recommend Care Wyvern? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

Tina East, Care and Operations Manager at Care Wyvern responded to this review on 04 Jan 2018:

We welcome all feedback from our clients to inform our practice.

Care Wyvern has been a lifeline to me while I have been caring for my 98-year-old mother who suffers from dementia and loss of mobility.
All the staff are caring, professional, respectful and cheerful whether phoning the office or leaving a loved one in their care.
I was fully involved in the care planning and it appeared that each staff member who arrived to provide care had been hand-picked as my mother enjoyed being with each one and full notes were left for me to catch up with what had happened.
I can't praise them too highly and would recommend them to anyone.

How likely would you be to recommend Care Wyvern? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

If it wasn't for Care Wyvern caring for me, during the past six years, I felt I wouldn't be on this earth anymore - I do enjoy living. I'm a golden oldy (81-years-old) and love every minute of my life.

How likely would you be to recommend Care Wyvern? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Tina East, Care and Operations Manager at Care Wyvern responded to this review on 05 Apr 2017:

Thank you, for your lovely feedback. Our carers enjoy coming to see and support you.

I would like to compliment Care Wyvern as they are motivational and have helped me, as previously I used to feel scared but they will give me time to talk and have discussed with me thought patterns, changing the way I think into a positive and achieving attitude.
Care Wyvern are very caring and they make me feel wanted and they are very helpful when I am ill, which is the time when I really need them.
They are more motivated to help when I am sick. I think the world of Care Wyvern.

How likely would you be to recommend Care Wyvern? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Tina East, Care and Operations Manager at Care Wyvern responded to this review on 08 Feb 2017:

Thank you for your very kind comments about our organisation and care team. We are glad we can make such a difference for you.

The field supervisor met me and my dad at a time to suit us in the evening. All our needs were noted and she was caring and professional. The carers were kind and I felt safe leaving my dad alone in his house with them. Thank you

How likely would you be to recommend Care Wyvern? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Tina East, Care and Operations Manager at Care Wyvern responded to this review on 09 Jan 2017:

Thank you for your very kind feedback.

Professional yet loving care. Liaised well with the family.

How likely would you be to recommend Care Wyvern? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Tina East, Care and Operations Manager at Care Wyvern responded to this review on 25 Nov 2016:

Thank you for you lovely feedback. Kindest regards Care Wyvern.

Have had first class help from my carer. Sorry to say goodbye to her.

How likely would you be to recommend Care Wyvern? Extremely Likely

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Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Tina East, Care and Operations Manager at Care Wyvern responded to this review on 30 Aug 2016:

Thank you for your kind comments.

I was completely satisfied with the carers who came to me over five days. They were punctual, polite and caring.

How likely would you be to recommend Care Wyvern? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Tina East, Care and Operations Manager at Care Wyvern responded to this review on 22 Aug 2016:

Thank you for your positive feedback - the Care Wyvern team.

The management staff are polite, approachable, helpful and any concerns noted. The care staff are well trained and caring and treat clients with dignity. Leading us to the death of my father, Care Wyvern staff were supportive, understanding and willing to adapt to the changing needs and medication requirements he had. They are also supportive and encouraging to my mother who is a dementia sufferer and I want the care staff she has come attached to, to continue to deliver personal care to her in her widowhood.

How likely would you be to recommend Care Wyvern? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

Tina East, Care and Operations Managers at Care Wyvern responded to this review on 22 Aug 2016:

Thank you for the positive review.

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Awards / Recognitions

April 2017

Excellence in Leadership

Recipient: Care Wyvern

Date: Friday 07 Apr 2017

more details

March 2017

Outstanding Ancillary Worker

Recipient: Care Wyvern

Date: Thursday 09 Mar 2017

more details

Job Vacancies

Staff Profiles

Emma

Emma Symonds

Job Title: Managing Director

Joined: 1998

Description:

Ru is the Managing Director of Care Wyvern after acquiring the business in early 2003 having decided he wanted to do something that made a positive difference to society.

He had previously enjoyed a 20 year career in the Advertising Industry, working for a number of major companies servicing blue chip clients where his work took him abroad to meet with clients but also to live in Hong Kong.

Ru works closely with Tina, the Care & Operations Manager, and his wife Kerry to ensure a smooth running company. As well as his business skills, Ru is involved in the day to day operations of Care Wyvern. His determination to work in the care sector and to make a difference drives the spirit of the company enabling its staff to grow and develop, as he recognises they are the most important asset in this people business.

In addition to running the business Ru is Chair of the Somerset Home Care Providers Forum, a group that represents home care providers in the county offering a link between its membership and the Local Authority and other industry bodies and commissioners. They also work together as a forum for discussion on issues that affect the whole industry.

Ru is a keen sportsman and boasts about being (probably) the world’s tallest wicketkeeper and (allegedly) the world’s worst goalkeeper (now retired).

He has been involved in coaching sport over the years, previously coaching junior rugby and cricket and subsequently coaching his son’s football team ultimately becoming chairman of the football club. He also enjoys cycling, playing tennis and snooker whenever he can. Ru is a lifelong fan of both Bristol City and Gloucestershire CCC and goes to watch his teams whenever he can. Ru likes to relax by listening to music or going to watch live bands. His taste in music spans Reggae to World Music to Indie and everything in between.

Emma

Emma Symonds

Job Title: Director

Joined: 2003

Description:

Kerry is a Director of Care Wyvern with responsibility for the training of all staff. She has successfully completed a PETTL qualification and is involved in shaping training policies for home care providers across the county.

She is a keen sportswoman and as well as playing Volleyball in the National League she coaches young players at Taunton Volleyball Club. She enjoys swimming, reading, jazz music and walking her dog on the Quantocks.

Tina

Tina East

Job Title: Care & Operations Manager

Joined: 2013

Description:

Tina is Care Wyvern’s Care & Operations Manager.
Tina has recently been awarded the Excellence in Leadership award by Care Focus South West.

Prior to joining Care Wyvern, Tina experienced 17 years working for a large local care provider, with most of this time spent in different Management roles.

Away from her day job Tina is a dab hand at arts and crafts and is both a keen reader and traveller. She is also a fast improving in Latin & Ballroom Dancer.

Dianne

Dianne Palfrey

Job Title: Senior Care Coordinator

Joined: 2010

Description:

Dianne joined Care Wyvern's office team as Administrator in 2010 from another local care provider and grew into the role so well that she was promoted to the role of care coordinator.

She is a Minion loving, Science Geek, and avid Concertgoer, spending much of her free time with her two French Bulldogs, Ronnie, and Reggie.

Jemma

Jemma Stoodley

Job Title: Care Coordiantor/Administrator

Joined: 2016

Description:

Jemma worked with Care Wyvern as a Field Care Supervisor before so brings experience and sound knowledge to her new role.

Jemma plays a key role in Moving and handling training within our Staff Inductions and when updating current staff. She is passionate about safe and correct procedures, always going that extra mile when she knows a client would benefit from a special piece of equipment or when a carer would benefit from specific training.
In her free time, Jemma likes to read and has an interest in the Titanic and Zombies.

Emma

Emma Symonds

Job Title: Business Development

Joined: 2016

Description:

Emma Symonds rejoined our team in 2016 team as Business Development , after a few years away with her daughter. Emma first joined Care Wyvern when the company was known as Carewatch , as a carer and soon showed a keen interest in the planning so was promoted to Care Coordinator.

Emma will be exploring ways that Care Wyvern can work within the community and actively promote a positive view of the Care Wyvern service to the wider public by building positive relationships with clients and client friends and families.She will also be heading up our selective recruitment process, ensuring we recruit the best staff possible to provide caring and compassionate support to our clients in a professional way. She is proactive in finding new solutions to reach our target market, including accessing social media platforms such as Facebook, Twitter and LinkedIn. When Emma started she evaluated our technology and digital presence. She has redesigned and developed our website and google analytical. She works closely with SEO developers and website developers to ensure we have a modern approach towards the modern era.

Emma has her Level 2 Diploma in Health and Social care but has recently (Nov 2017) achieved her Advanced level 3 in Business Administration and is working towards her Level 5 in QCF leadership for Health & Social Care Diploma.

In her spare time, Emma is a cake designer with a passion for 3d vehicle cakes and more unusual cakes. She enjoys crochet and attends a weekly Crochet and wine group where she teaches her friends how to crochet.Emma attends the gym often, listens to various audio books and spending as much time as possible with her two children and husband, Dave. She can often be found outside washing and polishing her VW beetle, Bluebell on a clear bright day.

Mira

Mira Nikolova-Palanchova

Job Title: Field Care Supervisor

Joined: 2013

Description:

Mira Nikolova-Palanchova is one of our Supervisors in Somerset and is responsible for the efficient running of an area and management/supervision of Social Care Workers in her team. Mira also implements our clients’ needs assessments, risk assessments, risk management plans, formulates the Support/care plans, and undertake reviews. Mira is a keen advocate for innovative approaches to care, regularly attending workshops and information sessions on ways we can improve the level of care of clients receive.

Mira has the following professional qualifications:

QCF in Health & Social Care ( Adults) Level 3
Risk Assessment & Management Care Level 3
Supporting people with Medication
Moving & Positioning people
Introduction to Parkinson’s
PEG Tube feeding& Stoma care, Bolus Feeding Epilepsy Awareness
Administration of Eye Drops
Assistant Dysphasia- Practitioner Level
Gold Standards Framework Domiciliary care
QCF in health & Social Care Level 5

Mira is originally from Bulgaria and is a keen traveller. She has lived all over the world, the most memorable being Bahrain for two years and Italy for a year.

Before coming to Care Wyvern Mira had worked as a Live in Care for ten years, providing 24 hour support for a wide range of clients, supporting them with their daily needs. In her spare time she enjoys the peacefulness of tapestry and designs the most elaborate pieces and being a budding chef she enjoys cooking. We are lucky enough to sample some of her latest recipes here in the office.