Peoples Care Solutions

Legal House, 101 Gorbals Street, Glasgow G5 9DW
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9.7 42 Reviews
  • Peoples Care Solutions, Glasgow
Established 22 years ago, Peoples Care Solutions Ltd by Christina's Home Care takes pride in providing quality home care services to people in East Renfrewshire and Glasgow Southside.

Services available are wide ranging to meet the needs of the individual. This includes personal care, help preparing meals, medication management, reablement, support attending appointments or social outings, as well as general companionship.

Team Christina's are well experienced and are chosen for their compassion, kindness, understanding and patience. They aim to support individuals to continue living in their own homes and maintain their lifestyles and, whenever possible, continue to be an active member of their community.

The team would be happy to discuss your needs, so please get in touch if you'd like to find out more.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25.59 – £26.28

If a package of care which requires a large number of hours is assessed then there is the opportunity to agree a lower rate.

These prices are only a guideline, please contact Peoples Care Solutions to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Peoples Care Solutions Ltd

Person in charge

  • Anne Marie Cassidy (Registered Manager)

Admission Criteria

  • Team Christina’s provides personal care and support in East Renfrewshire and Southside of Glasgow

Peoples Care Solutions Reviews (42)

Total of 42, showing 21-40
9.7

Peoples Care Solutions has a Review Score of 9.7 (9.709) out of 10, based on 32 reviews in the last 2 years. Over all time Peoples Care Solutions has 42 reviews.

Overall Experience

  • 30
  • 10
  • 1
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Date Published

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Review from Martha R (Wife of Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my husband has acquired the service and care of Christina's Home Care Services. I am delighted with the professionalism, efficiency and caring that all carers who attend to him provide. The tenderness, understanding and support are superb! I would recommend this company to anyone who requires
their services in the future. Sincere thanks to you all.

Reply from Martin Gibson, Quality & Development at Peoples Care Solutions

Thank you for your very supportive review. Our quality team really do care and we believe that the care and support we provide on an individual basis should be as attentive, professional and compassionate as we would expect for our own loved ones.

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Review from M M (Wife of Client) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The overall experience has been fine as with anything life changing it takes a while to get used to, for them and us. It takes a while to get into a new and different experience and has now settled down and feels better for both parties. The client getting to know the carers and the carers getting to
know the client's needs and understanding their condition and working together with the client. Carers having good compassion for their client should be very important for the situation they are in.

Reply from Martin Gibson, Quality & Development at Peoples Care Solutions

Thank you for this review. We work very hard to develop a respectful and compassionate relationship with each and every service user and their family whilst delivering evidenced quality care. Our managers have worked very closely to have the overall package of care and support increased by the funders, and the local authority.

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Review from P T (Client) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, I am very satisfied with the care provided and am very grateful for the service given. The carers in general are polite, helpful and look after my particular requirements. I have established a good relationship with one outstanding carer to whom nothing is a bother and help is forthcoming
in many ways. She lifts my spirits on many occasions and demonstrates a friendly manner in all situations. I look forward to her visit she is a perfect role model for your organisation.

Reply from Martin Gibson, Quality & Development at Peoples Care Solutions

Thank you very much for your review. We value all communication, which is key to a pro-active approach to ensuring all the people we support are receiving quality care on a personalised basis. Our frontline carers really wish to make a real positive difference, and this is very much part of our overall culture.

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Review from C D (Daughter of Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the service we are receiving from Christina's Home Care.

Reply from Martin Gibson, Quality & Development at Peoples Care Solutions

Thank you for this review; it is very much appreciated, as the whole of Christina's close-knit team wishes to make a truly positive difference for each and every one of those people we visit.

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Review from D N (Client) assisted by family/friend published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very nice, all friendly.

Reply from Martin Gibson, Quality & Development at Peoples Care Solutions

Thank you for your very supportive words. Team Christina's works really hard to understand the needs and preferences of those we care for and support; we enjoy our visits to you and are pleased to read that everyone is working with you to ensure you have as positive a quality of life as is possible.

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Review from Vinny F (Son of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been caring for my mum for the last 2 months, she has dementia and can not get out of bed without the help of Peoples Care Solutions by Christina's Home Care. There is no way I could do this. All the carers that visit are friendly, polite, helpful and do an amazing job caring for my mum.

Reply from Martin Gibson, Quality & Development at Peoples Care Solutions

Really good to hear the very positive review of Team Christina’s service to this lady in support of her son. We believe that we should enable each person, safely, to the best of their ability.

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Review from T S (Client) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with my carers. They are very helpful, making sure that I get my medication, and my meals. They go above and beyond to see that I am comfortable.

Reply from Martin Gibson, Quality & Development at Peoples Care Solutions

Thank you for this review; much appreciated and we will share with our team of very committed carers, who strive to make a real difference to those we visit very much on an individual basis.

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Review from I P (Client) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more than pleased with the service provided. I have a lovely team of carers who provide me with excellent care in a friendly manner.

Reply from Martin Gibson, Quality & Development at Peoples Care Solutions

We are so pleased to learn how our very person-focussed care and support is valued. Our quality carers team wishes people to enjoy being able to enjoy living at home safely and as independently as possible whilst receiving our visits.

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Review from Helen D (Friend of Client) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience, great company to him, overall carers have been fantastic, carers give great support and meet his needs and make his day to day life more enjoyable, without the care and support he wouldn't be here.

Reply from Martin Gibson, Quality & Development at Peoples Care Solutions

Thank you very much for your very positive review; this means a great deal to everyone in Team Christina’s. We really strive to provide support that makes a real difference, and brings a smile to people’s faces.

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Review from Rhona D (Client) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are first class. The carers who look after me are lovely, attentive and like having a wee chat. They have helped me cope with my duties when I fell and lost my confidence. I have one staff member as a befriender. She gives me confidence, shop and go places. I cannot hesitate to thank them.

Reply from Martin Gibson, Quality & Development at Peoples Care Solutions

Thank you very much for this review; the staff member's care and support is planned and organised very much on an individual basis to allow you to really enjoy life as safely as possible in your own home.

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Review from M M (Wife of Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a good service, a regular group of carers who have time to spend with my husband and feel they know him personally. Do well with their timekeeping.

Reply from Martin Gibson, Quality & Development at Peoples Care Solutions

We really appreciate this very positive review; thank you. We work very hard to have continuity of our close, knit team of quality carers. We will share the review with the regular carers.

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Review from J M (Husband of Client) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had very good service over the last 12 months. Times of visits can vary, but that is to be expected as it depends on the carer's previous client. We always get an earlier visit if required for a special reason. The carers are very good and pleasant. They all treat my wife with courtesy.

Reply from Martin Gibson, Quality & Development at Peoples Care Solutions

Team Christina’s really appreciates the review; thank you. We strive to provide very personalised quality care and support on an individual basis to meet choice and preferences at home, safely.

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Review from Lynne M (Daughter of Client) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always very pleasant to my mum, they help her with whatever needs she requires, they give health advice for eg if they notice swollen ankles etc, they are always quite chatty and my mum enjoys the chats she has with them and looks forward to them coming. I couldn't ask for a better care
company for my mum.

Reply from Martin Gibson, Quality & Development at Peoples Care Solutions

Thank you very much; we work as a close-knit team and strive to provide the vest possible care to each and every one of those who use our service. I will be letting our managers and carers know how much they are appreciated.

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Review from Irene B (Wife of Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful for the excellent service provided. Any complaints have been lack of information when carer has been delayed at previous call but office staff have been very polite and helpful when I called to ask if someone was coming. A phone call to reassure would be good but know this is not
always possible.

Reply from Anne Marie, Owner at Peoples Care Solutions

Thank you for your compliments, at all times team Christina's strives to deliver quality care and support as agreed in everyone's care plan.
Keeping those we visit informed if there is a significant delay is very important communication, we endeavour to do so at all times and have reinforced this action.

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Review from James D (Civil Partner of Client) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Girls are very pleasant and reassuring. They carry out duties according to care plan. Nice people.

Reply from Anne Marie, Owner at Peoples Care Solutions

Thank you, we have let the carers know. We work very hard to ensure every one of those people we are privileged to visit is treated with respect and dignity, safely and on an individual basis.

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Review from J M (Client) assisted by family/friend published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring is excellent and everyone is very helpful at all times.

Reply from Anne Marie, Registered Manager at Peoples Care Solutions

Thank you, much appreciated. We continue to do our very best to treat everyone as individuals in their own homes.

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Review from G C (Husband of Client) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the pandemic the carers supported us without failing to attend for any programmed visit.
Our carers are always efficient, very friendly and helpful - no matter what their own personal problems are during these difficult times.
They all deserve a substantial pay rise!

Reply from Martin Gibson, Quality & Development at Peoples Care Solutions

Thank you, such compliments mean so much to Team Christina's. We were so grateful to our frontline carers during the pandemic - they went above and beyond. Resilience and sustainability are key to our way of working and we strive for continuity of carers at all times. We work as a team to plan, communicate and deliver quality agreed personal care and support.

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Review from Janice B (Daughter of Client) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and I are very happy with the service they have provided. I think my mum's health has improved because they always make her tea and toast and she has purpose to get up and dressed in the morning. So very pleased.

Reply from Claudia Edwards, Care Development Co-Ordinator at Peoples Care Solutions

Thank you for your review! We will pass on your kind words to the carers.

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Review from Jan S (Daughter of Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are very reliable (never missed a visit), friendly and caring. They always make time to talk to my mother and treat her with dignity and respect. Initially there was a small issue with remembering to dispense a new, additional tablet but that was resolved after a few weeks.

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Review from C H (Daughter of Client) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care from the carers is excellent I can't praise them enough.
Treat my dad with love and care - he trusts them and enjoys seeing each and every one.
Thank you for making it possible for my dad to be cared for at home.

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Peoples Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.709 for Peoples Care Solutions is calculated as follows: ( (134 Excellents x 5) + (31 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 175 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Peoples Care Solutions is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 20 Nov 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

Meet the Team (4)

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Michael Cassidy

Job Title: Care Manager

Joined: 2013

Leads and manages the day-to-day planning and delivery of quality agreed and individualised care and support to individual users of the service, ensuring high standards are maintained throughout the close-knit team, and ensuring focus is maintained on those receiving the service.

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Natalie Gunn

Job Title: Care Coordinator

Joined: 2017

Leads on engagement with individuals and families to discuss and agree appropriate quality care and support is planned and coordinated, then provided by the frontline carers

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Kayleigh McGregor

Job Title: Team Leader

Joined: 2018

Works closely with Care Coordinator in the planning of and allocation of duties to the frontline carers to ensure best possible continuity of care

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Paola Mancini

Job Title: Office Administrator

Joined: 2024

Working closely with the Office team, she leads the coordination of daily administrative activities and communicates with users of services and their families.

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