Peoples Care Solutions Reviews (43)
Peoples Care Solutions has a Review Score of 9.7 (9.706) out of 10, based on 33 reviews in the last 2 years.
Over all time Peoples Care Solutions has 43 reviews.
4.0 out of 5
So far have been treated well by all carers and trust this will continue.
There seems to be a huge team of carers though and it is very helpful to have some continuing for work patients and staff.
We at Christina's very much appreciate your taking the time to write your review. We are committed to providing individualised care and support to each and every one of those people we visit, to enable them to continue to enjoy their quality of life in their own homes. We aim to have continuity of visiting carers, given the operational need to ensure our staff supports those experiencing particular problems. We carry out reviews of agreed care plans at least every 6 months; we consider such communication very important.
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5.0 out of 5
Thank you for your very supportive review. Our quality team really do care and we believe that the care and support we provide on an individual basis should be as attentive, professional and compassionate as we would expect for our own loved ones.
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3.0 out of 5
Thank you for this review. We work very hard to develop a respectful and compassionate relationship with each and every service user and their family whilst delivering evidenced quality care. Our managers have worked very closely to have the overall package of care and support increased by the funders, and the local authority.
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4.0 out of 5
Thank you very much for your review. We value all communication, which is key to a pro-active approach to ensuring all the people we support are receiving quality care on a personalised basis. Our frontline carers really wish to make a real positive difference, and this is very much part of our overall culture.
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5.0 out of 5
Thank you for this review; it is very much appreciated, as the whole of Christina's close-knit team wishes to make a truly positive difference for each and every one of those people we visit.
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5.0 out of 5
Thank you for your very supportive words. Team Christina's works really hard to understand the needs and preferences of those we care for and support; we enjoy our visits to you and are pleased to read that everyone is working with you to ensure you have as positive a quality of life as is possible.
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5.0 out of 5
Really good to hear the very positive review of Team Christina’s service to this lady in support of her son. We believe that we should enable each person, safely, to the best of their ability.
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4.0 out of 5
Thank you for this review; much appreciated and we will share with our team of very committed carers, who strive to make a real difference to those we visit very much on an individual basis.
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4.0 out of 5
We are so pleased to learn how our very person-focussed care and support is valued. Our quality carers team wishes people to enjoy being able to enjoy living at home safely and as independently as possible whilst receiving our visits.
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5.0 out of 5
Thank you very much for your very positive review; this means a great deal to everyone in Team Christina’s. We really strive to provide support that makes a real difference, and brings a smile to people’s faces.
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5.0 out of 5
Thank you very much for this review; the staff member's care and support is planned and organised very much on an individual basis to allow you to really enjoy life as safely as possible in your own home.
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4.0 out of 5
We really appreciate this very positive review; thank you. We work very hard to have continuity of our close, knit team of quality carers. We will share the review with the regular carers.
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5.0 out of 5
Team Christina’s really appreciates the review; thank you. We strive to provide very personalised quality care and support on an individual basis to meet choice and preferences at home, safely.
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5.0 out of 5
Thank you very much; we work as a close-knit team and strive to provide the vest possible care to each and every one of those who use our service. I will be letting our managers and carers know how much they are appreciated.
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5.0 out of 5
Thank you for your compliments, at all times team Christina's strives to deliver quality care and support as agreed in everyone's care plan.
Keeping those we visit informed if there is a significant delay is very important communication, we endeavour to do so at all times and have reinforced this action.
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5.0 out of 5
Thank you, we have let the carers know. We work very hard to ensure every one of those people we are privileged to visit is treated with respect and dignity, safely and on an individual basis.
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5.0 out of 5
Thank you, much appreciated. We continue to do our very best to treat everyone as individuals in their own homes.
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5.0 out of 5
Our carers are always efficient, very friendly and helpful - no matter what their own personal problems are during these difficult times.
They all deserve a substantial pay rise!
Thank you, such compliments mean so much to Team Christina's. We were so grateful to our frontline carers during the pandemic - they went above and beyond. Resilience and sustainability are key to our way of working and we strive for continuity of carers at all times. We work as a team to plan, communicate and deliver quality agreed personal care and support.
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5.0 out of 5
Thank you for your review! We will pass on your kind words to the carers.
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4.0 out of 5
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Overview of Review Score
The Review Score of 9.7 (9.706) out of 10 for Peoples Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.
- The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Peoples Care Solutions is calculated as follows: ( (137 Excellents x 5) + (33 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 180 Ratings = 4.706
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Peoples Care Solutions is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
