Peoples Care Solutions Reviews (42)
Peoples Care Solutions has a Review Score of 9.7 (9.709) out of 10, based on 32 reviews in the last 2 years. Over all time Peoples Care Solutions has 42 reviews.
Review from L B (Daughter of Client) published on 14 December 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
This allows us as family members peace of mind which is essential.
Reply from Claudia Edwards, Care Development Co-Ordinator at Peoples Care Solutions
Hi there,
Thank you for your kind words, we really appreciate your feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M M (Son of Client) published on 21 October 2022
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Anne Marie Cassidy, Owner at Peoples Care Solutions
Hello, We take all concerns very seriously and are currently investigating.
We were commissioned by the local authority (LA) to carry out 2 x 15 minute visits daily; this is monitored electronically by the LA. The woman's dignity was respected at all times.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.7 (9.709) out of 10 for Peoples Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.709 for Peoples Care Solutions is calculated as follows: ( (134 Excellents x 5) + (31 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 175 Ratings = 4.709
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Peoples Care Solutions is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
