Clifton Care

1 Pembroke Road, Clifton, Bristol BS8 3AU

Owner : Gillian Harris

Person in charge: Gillian Harris (Manager)

Type of Service: Home Care Agency (Privately Owned)

Care Offered: Dementia • Elderly Care • Physical Disability • Sensory Impairment

Latest Care Quality Commission* Report on Clifton Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 2.8 (maximum of 10) for Clifton Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Clifton Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 2.833 for Clifton Care is calculated as follows: ( (2 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 6 Ratings = 2.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 0 Points relating to the number of positive Reviews for Clifton Care is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

2.8 Clifton Care has a Review Score of 2.8 (2.833) from 1 Reviews

Average Ratings

  • Excellent
    0
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clifton Care?

  • Extremely LIKELY
    0
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Clifton Care

  • Son of Client/Service User
    1

Be extremely careful if you select this company as a supplier of carers to the ones you love. Although the carers themselves seem good and caring and have established a good rapport with my mother, dealing with the management is a completely different experience. There is no formal logging of the actual time that carers arrive and depart, and no procedure to make a note of what tasks the carer has undertaken for their client while they are with them.

If it wasn't for the good relationship that my mother has formed with her two carers then we would have terminated the use of this care service provider, as dealing with the management has proved all but impossible, with any requests or suggestions likely to be met by the phone being put down on you - so be warned !

How likely would you be to recommend Clifton Care? Extremely Unlikely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   2.8 out of 5

Gill Harris, Manager at Clifton Care responded to this review on 28 Jun 2016:

The aim of Clifton Care is to provide the highest level of care to our clients in the most individual and personal manner possible. In this case, we have established a first rate team to look after our client, the reviewer’s mother, helping her to carry out shopping and domestic tasks three times a week. We ensure that the service is provided by two staff members and two staff members only with whom the client feels safe and comfortable and with whom she has an excellent relationship. This is acknowledged by the reviewer. We would do nothing to undermine the high level of service that we provide to the client in any way.

Some weeks ago, the client’s son wrote to us by email praising the care that his mother was receiving from us. He also wrote that we currently had no reporting procedures for logging times for visits nor for reporting the details of the activities that are carried out by our staff members during their visits. We replied to him stating that we did indeed have procedures in place and that there is a Client File kept at his mother’s home which contains the documents necessary to the proper maintenance of the service. Amongst these is a Client File Report Sheet in which the details of the day’s routine are logged by our staff members and in which the times of service delivery should be recorded. We informed the client’s son of this but he maintained that he wished us to implement a new reporting system. We declined to do this for two reasons.

1.   Because it is unnecessary. Our existing reporting procedures already fulfil the requirements
2.   The implementation of a specific reporting procedure for one client only would unfairly single out those staff members currently providing service to that client when there is no question of any bad practice on their part. Such an action would undermine the good relationship between our staff and our client, the reviewer’s mother, for no reason.

We are a small company that has been providing care in our area for the past 27 years. We pride ourselves on our focus on the individual needs of our clients. We want the best for the reviewer’s mother, our client. We will strive to maintain the standard and the continuity of her care and ensure that it is provided by familiar faces at the correct times and in all cases according to her wishes. We will also strive to improve our relationship with her son, our reviewer, as our interests are the same; the proper care of his mother and the continuity of that care.

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